Novotel Лилль Центр Гран-Плас 4 звезды

There are some good points to note about the Novotel Grand Place. Firstly the location was excellent with parking just around the corner which could also be paid for at the hotel. Secondly the room was nice and had everything you could need. The bed itself was comfy however the pillows were a bit lumpy and flat. The bathroom itself was okay but the shower was pretty awful with mould around the base and in the grout. The breakfast offering was adequate, nothing too exciting but fine however there was no service at all, not even when things ran out which meant you had to go to reception to ask. They seemed very light on staff overall and we never saw anyone behind the bar or in the restaurant. Our biggest issue was that on booking the hotel we specifically checked it had air-conditioning. We even contacted the hotel a few days prior to ask they could put the A/C on in advance in the bedroom. When we arrived in the room there was no air conditioning - on calling reception we were told it had not been put on as per their policy. My husband spoke to the Manager and explained that they advertise air conditioning on their website and the Accor website and this is the reason we chose the hotel - she said it’s unusually warm and we wouldn’t find a hotel in Lille with A/C this time of year. I’d like you to know that we did and stayed their the following night.

We had 2 rooms for our family of 4. Lobby floor of hotel was under renovation which wasn't advertised, so there was no sitting area at all. The lobby elevator area & the bathrooms had a foul odour at times - I know that is to be expected in old cities but novotel is expected to be a modern hotel. One of our bathrooms had some loose floor tiling. Otherwise hotel room was clean and price & location were good. It was extremely cold weather whilst we were in Lille but the hotel wasn't a comfortable place to hang out. We stay in novotel often but wish this time had splurged and stayed somewhere more comfortable where we could sit and have a drink in lobby. Breakfast was good - the standard novotel hot breakfast.

Very good location but standard Novotel with no surprise (neither good or bad). Good: location breakfast Bad: pillows are so uncomfortable. Sink partially plugged. Good for the value but not unforgettable.

Stay cancelled by hotel due to Covid19, kept my money and refused refund and won't tell me if/when will reopen. Communication from hotel and HQ customer services poor. Claimed there is no address in UK to send legal papers.

Great location in centre of Lille. Room newly renovated and spotlessly clean. Was very quiet with no noise from street or corridor. Second bed in room was a sofa bed but still very comfortable. Bar was really good for a late night drink before bed. Large public car park a couple of minutes away (parking - Nouveau Siècle). The only downside was breakfast. In hindsight we should have taken them up on the offer of room service breakfast. The buffet was run down well before end of service - e.g on Saturday bacon was gone by 9.50 and not restocked despite breakfast ending 10.30 and staff periodically looking at the empty dishes. Sunday we went earlier but was still a bit hit and miss. The various warnings placed around the hotel (including on the beds) advising you to go to breakfast super early were not conducive to a relaxed weekend away. Not critical - but takes the shine off an otherwise good hotel. In a 4* hotel I hope to have breakfast when I choose not when the hotel wants me to! Would happily stay in the hotel again but probably skip the breakfast.