Dear Bart Andries, Thank you very much for this excellent rating of 90/100 shared via our satisfaction survey. I am delighted to read that you found our hotel to be an excellent base ("Prima uitvalbasis") for your stay. It is a real pleasure to know that you appreciated our easy accessibility, the friendliness of our staff, and the cleanliness of our rooms. We look forward to welcoming you back to Novotel Paris Stade Basilique in the near future! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Niels V. H., Thank you for sharing your detailed and positive feedback regarding your stay at Novotel Paris Stade Basilique. We are delighted to hear that you enjoyed the warm welcome and helpfulness of our reception team. It is also wonderful to know that your room on the first floor and our rooftop terrace met your expectations. We sincerely appreciate your valuable suggestion regarding our parking facilities. We understand that vehicle security is a priority for our guests, and we will look into how we can more clearly communicate that our guests benefit from a secure, private area within the larger Indigo garage. Regarding the surrounding area and the street vendors outside, we appreciate your understanding that this situation is beyond the hotel's direct control, though we remain committed to ensuring a safe and peaceful environment for our guests within our establishment. Since you had an enjoyable stay, we would be very grateful if you would consider sharing your review on our Google and TripAdvisor pages to support our team. We look forward to the pleasure of welcoming you back in the near future. Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear JOLANDA, Thank you very much for sharing your positive experience at Novotel Paris Stade Basilique. We are delighted to hear that you enjoyed our hotel and found our staff to be very helpful. It is also great to know that our location and the convenient connections to all the beautiful spots in the city contributed to a pleasant stay. We look forward to the pleasure of welcoming you back in the near future. Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Johan F., It is a pleasure to welcome you back for the fourth time! Thank you for choosing Novotel Paris Saint-Denis Stade Basilique again and for sharing your constructive feedback. 🇧🇪/🇳🇱 We are delighted that you continue to enjoy our "top location," our beautiful rooms, and the quality of our breakfast. Loyalty like yours is the greatest compliment our team can receive. However, I have taken careful note of your comment regarding the hallways, particularly on the 4th floor. Maintaining a modern and fresh environment is important to us, and your observation about them needing a "refresh" is very helpful. I will share this directly with our Technical and Maintenance Department as we plan our ongoing hotel improvements. Thank you for helping us grow, and we look forward to making your 5th stay even better! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Dear Jurgen Van L., Thank you for sharing your feedback. We are pleased to hear that our family suite and facilities met your expectations, and that you found the location ideal for accessing the Metro and RER. However, we sincerely apologize that the breakfast was a disappointing experience for you. We are currently experiencing a period of very high occupancy, and it is clear that, despite our team's efforts, the service did not meet our usual standards. Your comments regarding the lack of refills and the breakfast room capacity are valuable, and we are already working on solutions to ensure a smoother experience during peak periods. We hope you will give us another opportunity to provide you with a much better experience in the future. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Hello Luc D., Thank you very much for your positive feedback! We are delighted that your stay went well and that our proximity to the metro was convenient for you. Your kind words will be shared with our team, who are always happy to know their efforts to provide attentive service are appreciated. We look forward to welcoming you again at Novotel Paris Saint-Denis Stade Basilique for your next visit to Paris. Best regards, Corentin Dubuis General Manager

Dear Alice, Thank you for sharing your feedback regarding your recent stay at Novotel Paris Saint-Denis Stade Basilique. We are genuinely sorry to hear that the bed and pillows did not meet your comfort expectations. Ensuring a restful and comfortable sleep is a priority for us, and we regret that we fell short in this regard during your stay. We always aim to provide a variety of pillow types and room options to suit different preferences, and our team is available to assist guests in adjusting bedding for a more comfortable experience. Your feedback will help us review and improve our bedding options. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations. Warm regards, Corentin DUBUIS General Manager – Novotel Paris Saint-Denis Stade Basilique

Dear Peter-Paul, Thank you very much for sharing your experience at the Novotel Paris Saint-Denis Stade de France. We are pleased that you appreciated our convenient location for reaching central Paris by public transport, as well as our covered parking with direct elevator access and the comfort of our rooms equipped with a coffee machine. We have noted your comment regarding the cocktail on our rooftop; we always strive to offer high-quality products, and your feedback will help us improve this service. We look forward to welcoming you again for an even more enjoyable stay. Kind regards, Corentin DUBUIS General Manager Novotel Paris Saint-Denis Stade de France

Dear Mr. Koskamp, Thank you very much for your positive feedback. We are delighted that our location and the attentiveness of our team contributed to an enjoyable stay. We will be sure to pass on your kind words to our colleague. We look forward to welcoming you and your family back to Paris in the future. Best regards, Corentin DUBUIS General Manager Novotel Paris Saint-Denis Stade de France

Dear Esther, Thank you very much for your excellent review and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay and that our location – right in front of the metro station – served as a great base for your visit to Paris. We completely understand your initial concerns regarding the neighborhood, and we’re very glad to know that you felt safe and comfortable throughout your stay. Your kind words about the cleanliness of the hotel and the friendliness of our team mean a lot to us. We truly hope to welcome you again soon at Novotel Paris Saint-Denis Stade Basilique. Warm regards, Corentin DUBUIS General Manager – Novotel Paris Saint-Denis Stade Basilique

Dear Faisal, Thank you very much for your positive review and your kind words! We are delighted to hear that you appreciated our prime location right next to the metro station, and that our staff made your stay pleasant and helpful. It is great to know we were the perfect base for exploring Paris. We look forward to welcoming you again soon. Best regards, Corentin Dubuis General Manager Novotel Paris Saint Denis Stade Basilique

Geachte FRANK G., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Saint-Denis Stade Basilique erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,