Mercure Bucharest City Center 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 890 件のレビュー

Mercure Bucharest City Center - Image 1
Mercure Bucharest City Center - Image 2
Mercure Bucharest City Center - Image 3
Mercure Bucharest City Center - Image 4
15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727, 10302 BUCHAREST, ルーマニア

説明

ホテルのその他の情報

  • Secure underground parking

  • Pet-friendly rooms

  • Free Wi-Fi throughout the hotel

  • Close to tourist attractions, public transport and Bucharest Old Town

  • Winestone restaurant with a seasonal terrace

当ホテルの客室

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ホテル所在地

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
ルーマニア

GPS:44.442661, 26.096104

電話番号
ファックス +40 372 426 001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

WINESTONE

Our chic restaurant offers a generous and tasty continental breakfast buffet. Furthermore, it is open for lunch, with a daily selection of freshly made soup and main courses. At dinner time, our guests enjoy all the refined flavors of our à la carte menu.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  890 件のレビュー

トリップアドバイザーの評価  4.5/5  876 件のレビュー

2025エクセレンス認証

Great stay

トリップアドバイザーの評価 5.0/5

Adi B トリップアドバイザー認証口コミ

Great staff, amazing welcome and good food. Breakfast is very delicious and with a lot of options. Clean and comfortable rooms. Great value for money. I recommend this hotel.

Unprofessionality and disrespect

トリップアドバイザーの評価 1.0/5

Ina N トリップアドバイザー認証口コミ

I would rate my experience as completely negative. I booked one hotel room for my sister and me for just one night. We chose this hotel because I believed that an international hotel should offer good service, comfort, and, in this case, a very good location. When we arrived, we were informed that the hotel was overbooked, even though I had completed the online check-in. The two receptionists were very arrogant and showed no concern for the difficult situation they put us in, without providing any proper explanation. They were extremely unprofessional and unprepared (nepregătiți). They could have simply acknowledged that it was their mistake or that there was an issue with the reservation system, which is unacceptable for a Mercure hotel. We were relocated to another hotel that was farther from the location we wanted to stay in. I would never make a reservation here again, and I would not recommend this hotel to anyone. People who are so unfriendly, unprepared, and unprofessional should not be working in the tourism industry.

Awful experience, never again staying with Accor

トリップアドバイザーの評価 1.0/5

Florin V トリップアドバイザー認証口コミ

This hotel (or at least its checkin procedures and staff) is a disgrace. First of all, the checkin process does not start until 3PM - this means that if there are 20 people waiting to checkin, until the clock hits 3PM NO ONE (certainly NOT the receptionist) does any formalities beforehand. He just sits there, looking at the walls until that moment, when of course a RyanAir-style boarding scrum forms and he slowly starts typing in the details, giving priority NOT to Accor elite members according to the rules, but to groups of 10 people "because they were there first". This means that in reality, you're not getting into any room until well after the advertised checkin time. The attitude was also of someone who had never worked in a customer service position in their life - no smile, no helpfulness, just someone who we would all be better off if they were replaced by an electronic kiosk. BTW, we had actually already checked in with the Accor app beforehand, so according to advertised procedures, all he really had to do was hand us a keycard, but this was beyond his willingness to perform his job. The day was today, October 4 2025 at 3-4PM in the afternoon, so if anyone at Accor management can check the duty logs, you will no doubt find an individual who should look into another line of work. I am never staying in an Accor hotel again, I don't even care if this is a new group procedure or just someone not doing even the minimal aspects of their job.

Dear Mr. Florin V, Thank you for choosing to accommodate with us for your stay in Bucharest and especially for taking the time to share your experience with us. I am very sorry to hear that your check-in experience did not meet your expectations and for any frustration this caused, leading to your reservation cancellation. Following your message, I spoke personally with my colleague at Reception who was on duty at the time. After reviewing the situation and discussing the details of the check-in process, I understand that your assigned room — a larger room type — was indeed, not ready for you upon your arrival. Unfortunately, as this was a specific room category that could not be substituted earlier, it was not possible to provide it before the official check-in time. That said, I completely understand how the situation and communication around it may have been disappointing. Please be assured that we do check-in upon arrival in 100% of the cases, given that the rooms are cleaned and inspected. Your comments have been shared with the team, and we will use this feedback to reinforce both our service standards and the way we communicate with our guests, especially during busy check-in times. Our team is dedicated to providing warm, efficient, and professional service to every guest, and I am extremely sorry that we did not convey that commitment clearly during your visit. We truly value your feedback and hope you might consider giving us another opportunity to provide the experience you expect and deserve. I remain at your disposal and I hope to welcome you back, soon! Sincerely yours, Larisa BUDACA General Manager

Excelent service

トリップアドバイザーの評価 5.0/5

Isabela B トリップアドバイザー認証口コミ

The hotel has a perfect central location, making it easy to explore Bucharest on foot. A special thank you to Mr. Popescu at reception, who went out of his way to fix a booking issue with the wrong dates quickly and kindly. Also, Ana Voicu from reservations was very helpful and responsive. Their professionalism really made the difference. Highly recommended for both location and great staff support!

Dear Valued Guest, Thank you for choosing Mercure Bucharest City Center and for sharing such a wonderful review. We are delighted to hear that you enjoyed our central location and appreciated the professionalism and helpfulness of our team. A special thank you for mentioning Mr. Popescu and Ms. Ana Voicu — your kind words will certainly be shared with them, as positive feedback like yours is the best reward for our colleagues’ dedication and efforts. We truly appreciate your recommendation and look forward to welcoming you back soon for another pleasant stay in the heart of Bucharest. Kind regards, Alexandra Ioniță Guest Experience Executive

Helpful and Friendly Staff – Great Stay!

トリップアドバイザーの評価 5.0/5

RYAN E Friends getaway - トリップアドバイザー認証口コミ

I had a great stay here! The staff were all helpful and welcoming throughout my visit. A special thank you to Alexandru, who kindly helped fix my broken suitcase handle -very friendly, approachable, and went out of his way to assist. The room was exactly what you’d expect from a Mercure - comfortable, clean, and well-equipped. The location is excellent, with everything easily accessible nearby.

Dear Valued Guest, Thank you very much for your kind words and for taking the time to share your experience at Mercure Bucharest City Center! We truly appreciate your wonderful feedback regarding the helpfulness and friendliness of our team. Your kind mention of Alexandru and the support he offered with your suitcase handle means a lot to us. Your recognition will certainly be shared with him – such appreciation is always encouraging and motivating for our staff. It was a pleasure to have you as our guest, and we’re delighted to know that you had a great stay and enjoyed the comfort, cleanliness, and excellent location of our hotel. We look forward to welcoming you back again in the future! Warm regards, Alexandra Ionita Guest Experience Executive

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 414 件のレビュー 9.7/10 ロケーション
  • 408 件のレビュー 8.1/10 客室
  • 500 件のレビュー 8.9/10 サービス
  • 9 件のレビュー 7.1/10 インターネット
  • 267 件のレビュー 8.8/10 朝食
  • 212 件のレビュー 8.1/10 快適さ
  • 200 件のレビュー 8.9/10 清潔さ
  • 103 件のレビュー 8.2/10 料理

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ブカレストのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。