Novotel Bucharest City Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,565 件のレビュー

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Calea Victoriei 37B Sector 1, 010061 BUCHAREST, ルーマニア

説明

ホテルのその他の情報

  • Free WiFi, ergonomic work space, LCD TV

  • Heated indoor pool, hammam, gym.

  • Private parking available

  • 5 minutes' walk to metro and buses

  • 20-minute walk to the Palace of Parliament

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ホテル所在地

Novotel Bucharest City Centre

Calea Victoriei 37B Sector 1
010061 BUCHAREST
ルーマニア

GPS:44.436997, 26.097497

電話番号
ファックス +40 21 308 8501

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙
  • ルームサービス

WINESTONE VICTORIEI 37

Winestone Victoriei 37 pairs accessible, regional-inspired cuisine with a creative selection of Romanian and international wines, in a vibrant and sophisticated setting.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,565 件のレビュー

トリップアドバイザーの評価  4.3/5  2,579 件のレビュー

Unacceptable behaviour by the receptionist

トリップアドバイザーの評価 2.0/5

Navigate740683 トリップアドバイザー認証口コミ

I had to argue with the receptionist in order to get the room I had booked and paid for - Unbelievable but true. I made my booking long time ago through my ACCOR account (I am a regular customer) and I arrived at the hotel late night on the 11th of February. After checking in and paying, I went to the room I was given (n. 224), just to find out that was not the one I had reserved (and paid for). Back to the reception of course and when I showed the guy my reservation and explained that the room that I was given was not what I paid for, I got the unbelievable answer “we are almost full and this is what we have”. I explained to him that first of all it is their problem and that the worst thing is that during the checking process they never mentioned that to me as they obviously had to do. It is a totally unacceptable behaviour of a 4 star hotel not only to a regular guest but to anyone. Only after arguing and explaining that I was not willing to accept anything else than what I booked - the receptionist had to go back and forth to speak with the manager - I finally got a room. It was my first time in this particular hotel and I will certainly never come back.

Meh

トリップアドバイザーの評価 2.0/5

Jack R トリップアドバイザー認証口コミ

The lobby is impressive but the rooms are in a state of disrepair. A broken lock, a missing remote control and stains on the carpet are evident. The atmosphere is further marred by unprofessional staff who appear to lack customer service training. While some were courteous, only a small percentage were. For example, when we asked for the pool opening time a young man simply pointed and walked away. When we repeated the request he shrugged and continued. This is a representative example of the overall experience. The cost and time invested are not justified and the disappointment is considerable.

Wonderful Experience

トリップアドバイザーの評価 5.0/5

Adhambaltamr トリップアドバイザー認証口コミ

I wanted to take a moment to personally express my heartfelt thanks for the exceptional welcome and care I received during our stay at your hotel. From the moment I arrived, I truly felt at home. Beyond the comfort and quality of the hotel, it was the warmth, kindness and genuine attention of your team that made all the difference. Every smile, every thoughtful gesture and every interaction contributed to a stay that I will remember with great appreciation. I would also like to express my sincere thanks for the wonderful team Yasmina , Ruth , Christian , Monica and HK team Everything was handled with such care and attention that it allowed me to fully enjoy each moment. In a world where hospitality can sometimes feel impersonal, your team truly stands out for its humanity and sincerity. Please convey my deepest thanks to everyone who contributed to making my stay so special. I leave with wonderful memories and a great sense of gratitude, and I sincerely hope to have the pleasure of returning. With my warmest thanks, Adham

Good

トリップアドバイザーの評価 5.0/5

Mahran S トリップアドバイザー認証口コミ

I personally, along with my family, highly recommend this hotel. The hotel is very clean, and the service is excellent and very professional. We did not face any problems during our stay. My name is Mahran, and I would like to sincerely thank the entire hotel staff, especially cristina. She is a wonderful, kind, and very helpful person. Words cannot express my gratitude. Cristina is a truly wonderful person. She is kind, polite, and always helpful. Her positive attitude and warm smile made our stay even more pleasant. She genuinely cares about the guests, and her service comes from the heart.

Disappointing Experience with Elevator and Service (Only Breakfast Was a Plus)

トリップアドバイザーの評価 2.0/5

Ευη Λ トリップアドバイザー認証口コミ

Long elevator waits, locked stair doors, and confusing access caused stress and even a panic attack. Restaurant manager was rude, and staff gave wrong directions, leaving us wandering in -7°C. The only positive was the breakfast buffet and the polite, helpful young staff there, also room service clean rooms and bathrooms. Definitely won’t return.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,214 件のレビュー 9.5/10 ロケーション
  • 1,279 件のレビュー 6.2/10 客室
  • 1,324 件のレビュー 8.3/10 サービス
  • 24 件のレビュー 6.6/10 インターネット
  • 756 件のレビュー 8.6/10 朝食
  • 686 件のレビュー 5.4/10 快適さ
  • 478 件のレビュー 7.9/10 清潔さ
  • 83 件のレビュー 8.8/10 バー＆飲料

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