Sofitel Luang Prabang 5 つ星

Our stay at the Sofitel Luang Prabang was nothing short of extraordinary — truly one of the most flawless and inspiring hotel experiences we have ever had. What makes this property so exceptional is the outstanding leadership of Andrew Gianfranco and his incredible team. Andrew’s passion, vision, and meticulous attention to detail are reflected in every single aspect of the resort. His commitment to excellence is not just visible — it is tangible. You can feel that this is a place run with heart, refinement, and an uncompromising pursuit of perfection. The team is simply phenomenal. Every staff member goes far beyond traditional service, engaging deeply and sincerely with guests’ wishes. They do not merely respond — they anticipate. The warmth, attentiveness, and authenticity with which they operate elevate hospitality to an art form. You feel genuinely cared for, understood, and valued at every moment. The setting itself is breathtaking. The large pool is serene and elegant, a perfect place to unwind. The garden is indescribably beautiful — lush, peaceful, and maintained with incredible care. One of the most charming and unique touches? The adorable rabbits that naturally keep the lawn perfectly trimmed. It’s whimsical, harmonious, and utterly delightful. Beyond the stunning surroundings, it is the refined details that make the experience unforgettable. Each evening, a carefully selected essential oil is gently diffused, transforming the room into a calming sanctuary. These subtle yet thoughtful gestures demonstrate a level of perfectionism that is truly rare. Another highlight is the hotel’s thoughtful support of selected artists. The chosen artist working with silk and fine jewelry is given exhibition space within the property, adding a cultural and artistic dimension to the stay. In particular, the brand By Saneha showcases exquisite gold and silver jewelry — elegant, refined, and absolutely beautiful. This curated artistic presence enhances the atmosphere and reflects the hotel’s dedication not only to luxury, but also to craftsmanship and creativity. Under the leadership of Andrew Gianfranco and his extraordinary team, this hotel is not simply a place to stay — it is a masterpiece of heartfelt luxury and impeccable detail. Absolute perfection in every sense. We are already counting the days until we return

Sofitel never disappoints. The grounds were beautiful and consistent with the local architecture, the service, impeccable, and the rooms luxurious. Luang Prabang is a delightful town with much history and certainly more slower paced than other SEAsian cities. There was much to do here and the town was very walkable. The service was professional and discreet and the Lao massage was superb. I recommend the Sofitel very highly.

So pleased to have chosen Sofitel as our stay in Lao, Luang Prabang. A great thanks to all the staff especially, Max, Chan, Your, Leng, Chan, Said and Ka! Unforgettable experience, definitely coming back again! Raj

Beautiful property/hotel, you will see all the dedication the workers put into managing the grounds. As soon as you pull up to the property my husband and I were very pleased with our decision to stay at Sofitel. We had a spacious room with large bathroom and soaking tub, with our own private pool and huge patio space. The room was exceptionally clean and comfortable. The breakfast spread was perfect, had everything you wanted. But to the more important part the STAFF made our stay unforgettable. They were very attentive and polite and all had beautiful smiles. We were taken very good care of during breakfast & dinner. I hope management continues to take care of these workers because they are dedicated to helping your guest during their stay. The staff will be the reason we return to Sofitel.

We are a family of 4 and took two rooms at the Sofitel over the Xmas period. Sofitel was the perfect hotel for us. The location is walkable/bicycle ride from town, not too close but not too far. We love the pool (although it was a tad cold to linger too long in the water), the elegant courtyard, the open air bathtub in the private garden. My daughter was entertained by the rabbits and the shoulder massage at breakfast was such a nice touch. The service was top notch, from the reception helping us book tours (boat tour, private transfer to the waterfall) and restaurants to the service at breakfast. I felt that all the associates put their heart in their job to make service seemless and our stay the most comfortable that can be. We had dinner at the 3 Nagas one evening and the service there was also very good. Everything made our stay in Luang Prabang even more enjoyable. Thank you very much to Andrew (GM) and his team! Would highly recommend the Sofitel in Luang Prabang.