ibis Pontianak City Center 3 ดาว

Dear Mrs Irma, Warmest greeting from Ibis Pontianak City Center , Thank you for choosing Ibis Pontianak for your destination of choice in Pontianak, and for taking the time to share your stay experience with us on TripAdvisor about our facilities. I am delighted to hear that you had an wonderful stay with us. We are happy to learn that you also enjoyed our facilities and services . Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak . Sincerely, Ricky Coen Arifin General Manager

Dear Mrs Fransiska, Warmest greeting from Ibis Pontianak City Center, Thank you for choosing us as your preferred destination in Pontianak. We are very happy to learn that you enjoy your stay with us and that you appreciate with our staff services that you mentions our Front desk Agent Ms Verena. Your kind comment will be shared to our team for their effort in delivering exceptional customer service. I have also taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Ricky Coen Arifin General Manager

Dear Navigate56907542440, Warmest greeting from Ibis Pontianak City Center , Thank you for choosing Ibis Pontianak for your destination of choice in Pontianak, and for taking the time to share your stay experience with us on TripAdvisor about our facilities. I am delighted to hear that you had an wonderful stay with us. We are happy to learn that you also enjoyed our facilities and services . Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak . Sincerely, Ricky Coen Arifin General Manager

Mr Chamara Dhanusha Jayaweera, Warmest greeting from Ibis Pontianak City Center , Thank you for choosing Ibis Pontianak for your destination of choice in Pontianak, and for taking the time to share your stay experience with us on TripAdvisor about our facilities. I am delighted to hear that you had an wonderful stay with us. We are happy to learn that you also enjoyed our facilities and services . Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak . Sincerely, Ricky Coen Arifin General Manager

Dear 595unfinishedb, Warmest greeting from Ibis Pontianak City Center, Thank you for writing your reviews at TripAdvisor , even if it appears that you were not enjoying your stay with us. We sincerely regret that your experience in staying at our hotel was a rather less memorable and enjoyable including the service we have given. We apologize for the inconvenient you have experienced at that time. We take your comments as a serious complain. We will give training to our staff to improve the service to every guest in order to satisfy every valuable guest. Once again thank you for allowing us to address the problem. Hopefully we still have the chance to welcome you back at Ibis Pontianak City Center. Your future arrival is truly awaited. Sincerely, Ricky Coen Arifin General Manager