Pullman Kinshasa Grand Hotel 5 stars

Customer review rating 4.1/5 1,597 reviews

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Pullman Kinshasa Grand Hotel
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+ 25 Services

Hotel extras

  • In the heart of the business district, close to downtown.

  • The luxurious comfort of 190 rooms and suites.

  • Large relaxation area: pool, gym, hammam, sauna + beauty treatment center.

  • Flexible and creative dining with 3 restaurants and 3 bars.

  • 11 modern meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis (Nearby)
  • Squash court
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 kinshasa
democratic republic of congo

Tel: +243858000111

Fax: (+243)858000111

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORT DE N DJILI At 27km / 16 miles

GPS :-4.314103, 15.276811

Our accommodation(s)

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View, Pool side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Pool side, River side *

* Subject to availability

  • Nespresso machine

DELUXE EXECUTIVE ROOM, access to the Pullman Lounge, 1 King Size Bed, high floor

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Pool side, Garden View, River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Rooms

Our restaurants and bars

Les Paillotes

Type of cuisine: International

By the pool or in our straw huts bordered by gardens, come and enjoy the cocktails from the bar, our trendy salads, spit roasts and wood oven-baked pizzas

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANT L'OKAPI

Type of cuisine: International

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Etoile

Type of cuisine: Japanese

LE BOMENGO

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PISCINE

Non contractual photo

Throughout the day, our hostesses will be delighted to offer you a refreshing drink while you relax on one of our poolside deckchairs or on one of our comfortable terraces. Lounge music in the afternoon and a live band in the evening

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,597 reviews

tripadvisor

TripAdvisor Rating 4.0/5

300 reviews

Top service

Customer review rating 5.0/5

Jose L. I. M. Business - 17/02/2021 Confirmed reviews ALL

Much better than I expect

Was good

Customer review rating 3.5/5

Philip S. Business - 15/02/2021 Confirmed reviews ALL

Need to improve the room cleaning service. Some times towel/soaps are not replaced

Dear Philip S., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleaning situation. and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère Country General Manager RDC

Well located

Customer review rating 4.5/5

U. B. K. Solo - 15/02/2021 Confirmed reviews ALL

I appreciate all services.

Dear Baka K. U., Thanks for sharing your experience. We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback and to know your are satisfied. We hope to offer your another beautiful and memorable experience on your next visit. Sincerely, Marc Frère, Country General Manager RDC

Good stay, everything went well

Customer review rating 4.0/5

Polydor Couples - 31/01/2021 Confirmed reviews ALL

My wife and i were well taken care of and had a good experience as well with a lady called Ariane that we found at the reception.

WELL LOCATE AND GOOD STAY

Customer review rating 4.0/5

Carolle N. E. B. Business - 25/01/2021 Confirmed reviews ALL

Well received by Mr EBEN Mr Raphael for room conference

Internet connection needs serious improvement

Customer review rating 2.0/5

Joseph N. Business - 04/01/2021 Confirmed reviews ALL

When out on business we rely on internet connection to do business. On this instance the connection was very poor such that I could not even connect my phone.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your WIFI experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the WIFI problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère Country General Manager RDC
Customer review rating 4.0/5

Brams Couples - 30/12/2020 Confirmed reviews ALL

We just wanna said thanks for ariane at reception for help and assistance she provide to us. she make ur stay amazing.that the reason why I m givin you guys 5 star for ariane service.please guys keep ariane.nice hotels. But one thing I didn't like was they way people at restaurant treat customer.if you black or congolese they treat you different like u an't nothing.you guys need to change that. We all the same black or white.remember i m giving 5 star for ariane service. Thanks

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive and negative feedback. I will share your comments with Arianne. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère Country General Manager RDC

Nice hotel

Customer review rating 4.5/5

Abdon Business - 27/12/2020 Confirmed reviews ALL

I found interesting its security, location (downtown), breakfast, restaurants, anti Covid-19 measures and accommodation. Abdon

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Prosperine. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère Country General Manager RDC

Amazing staff as always!

Customer review rating 5.0/5

Kathleen C. Business - 15/12/2020 Confirmed reviews ALL

Arthuro, Leslie, Prisca, Diego, Alpha, Jean Pierre, and all of the other people who helped us along the way were amazing! It is so nice to see their faces every time we are in Kinshasa. It makes me feel at home when they greet us like old friends. We had everything we could possibly need. Thank you for being so flexible with all of our stops and storing our luggage as well! Can't wait to come back!

Dear Ms. C., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère Country General Manager RDC

Long Business Trip

TripAdvisor rating 4.0/5

Passport149641 Business - 14/12/2020 TripAdvisor review

Good stay, nice place and nice hotel with big pool and garden. Suite room with confortable materass and good furnitures but was reception gave me an old one with city view and not modern suite with river view. Good breakfast and foods.

Dear Passport149641, Thank you very much for your review. We are please to hear that you enjoyed your stay. Do not hesitate to contact me prior to your next visit. It will a pleasure to allocate you in a room with a river view. Sincerely, Marc Frère Country General Manager RDC

Well located

Customer review rating 3.5/5

Hillary K. Couples - 09/12/2020 Confirmed reviews ALL

It was good, however, the Lack of kettle in the room is not good

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. For the sake of your security, all kettles and coffee machines have been removed from the rooms. They will be back as soon as the sanitary institutions allow us to put them back. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère Country General Manager RDC

Pleasant staff

Customer review rating 4.0/5

Leslye Business - 09/12/2020 Confirmed reviews ALL

the staff is very helpful and my overall stay was a good experience for me. I also enjoyed the amenities.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marc Frère Country General Manager RDC

Good stay

Customer review rating 4.0/5

Maina W. Business - 06/12/2020 Confirmed reviews ALL

I will particularly single out one employee (Giresse) together with the driver they gave me a super super nice help at the airport May God reward him The best I had in 2020 I look forward to coming back before end of the year My number one destination

Dear Maina W., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Giresse and Clovis the driver. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère Country General Manager RDC

Good service

Customer review rating 4.5/5

Jean L. R. Business - 26/11/2020 Confirmed reviews ALL

Good service - especially Mr. Medard, the crew at the front desk and the breakfast area servers. The cleaning crew as well is very good. Overall, always a great experience.

Dear Mr. Jean Livanantenaina R., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Mr. Medard. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère Country General Manager RDC
Customer review rating 3.5/5

Anonymous Business - 25/11/2020 Confirmed reviews ALL

Amenities where not provided until requested for. Complimentary tray of tea and coffee in room. Internet was toooooo slow

Dear Nevers Sekwila M., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The lack of amenities in the room is due to safety procedures to protect you and future guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère Country General Manager RDC

Great location. Great amenities. Well trained personal.

Customer review rating 5.0/5

Mbombo K. Families - 24/11/2020 Confirmed reviews ALL

I enjoyed the reception that I received from your front desk personal; in particular Arthuro. When I arrived to check your the Pullman hotel; Arthuro told me about the amenities at the Pullman hotel and gave me a tour of the property. He made sure that I got the River view room that I requested. And your personal at the front desk were very friendly,

Dear Mbombo Anne Marie K., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Arthuro. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère Country General Manager RDC

Room fine. Restaurant service not so good

Customer review rating 4.0/5

Philippe D. Business - 23/11/2020 Confirmed reviews ALL

After years of staying at that property, I still do appreciate the rooms. However service in the restaurants is not up to the hotel standard. Including at the 'Aux Paillotes' restaurant. Had to call the waitress after having been sitting for 20 minutes; she only pointed at the QR code without explaining, or later checking that I could access the menu. Never offered to refill my drink. And the bill never arrived in 15 minutes we awaited for it, so we stood up (party of two), and all of a sudden, within second, the bill appeared.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience at the Pailliotes did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère Country General Manager RDC

Very satisfied with reception and customer care

Customer review rating 4.5/5

Anonymous Business - 13/11/2020 Confirmed reviews ALL

Satisfied

Dear Mr. R., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère Country General Manager RDC

Good stay

Customer review rating 4.0/5

Esaie B. Couples - 07/11/2020 Confirmed reviews ALL

Indeed, every thing was good. I appreciated the lunch time and many others things.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère Country General Manager RDC
Customer review rating 2.5/5

Anonymous Business - 02/11/2020 Confirmed reviews ALL

They did not replenish the bathroom toiletries. I had to ask for a hot water heater for tea and they did not replace the coffee and tea sachets when finished , unless I prompted them.

Dear Ms. N., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère Country General Manager DRC

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