Pullman Kinshasa Grand Hotel 5 stars

When out on business we rely on internet connection to do business. On this instance the connection was very poor such that I could not even connect my phone.

We just wanna said thanks for ariane at reception for help and assistance she provide to us. she make ur stay amazing.that the reason why I m givin you guys 5 star for ariane service.please guys keep ariane.nice hotels. But one thing I didn't like was they way people at restaurant treat customer.if you black or congolese they treat you different like u an't nothing.you guys need to change that. We all the same black or white.remember i m giving 5 star for ariane service. Thanks

I found interesting its security, location (downtown), breakfast, restaurants, anti Covid-19 measures and accommodation. Abdon

Arthuro, Leslie, Prisca, Diego, Alpha, Jean Pierre, and all of the other people who helped us along the way were amazing! It is so nice to see their faces every time we are in Kinshasa. It makes me feel at home when they greet us like old friends. We had everything we could possibly need. Thank you for being so flexible with all of our stops and storing our luggage as well! Can't wait to come back!

Good stay, nice place and nice hotel with big pool and garden. Suite room with confortable materass and good furnitures but was reception gave me an old one with city view and not modern suite with river view. Good breakfast and foods.

It was good, however, the Lack of kettle in the room is not good

the staff is very helpful and my overall stay was a good experience for me. I also enjoyed the amenities.

I will particularly single out one employee (Giresse) together with the driver they gave me a super super nice help at the airport May God reward him The best I had in 2020 I look forward to coming back before end of the year My number one destination

Good service - especially Mr. Medard, the crew at the front desk and the breakfast area servers. The cleaning crew as well is very good. Overall, always a great experience.

Amenities where not provided until requested for. Complimentary tray of tea and coffee in room. Internet was toooooo slow

I enjoyed the reception that I received from your front desk personal; in particular Arthuro. When I arrived to check your the Pullman hotel; Arthuro told me about the amenities at the Pullman hotel and gave me a tour of the property. He made sure that I got the River view room that I requested. And your personal at the front desk were very friendly,

After years of staying at that property, I still do appreciate the rooms. However service in the restaurants is not up to the hotel standard. Including at the 'Aux Paillotes' restaurant. Had to call the waitress after having been sitting for 20 minutes; she only pointed at the QR code without explaining, or later checking that I could access the menu. Never offered to refill my drink. And the bill never arrived in 15 minutes we awaited for it, so we stood up (party of two), and all of a sudden, within second, the bill appeared.

Satisfied

Indeed, every thing was good. I appreciated the lunch time and many others things.

They did not replenish the bathroom toiletries. I had to ask for a hot water heater for tea and they did not replace the coffee and tea sachets when finished , unless I prompted them.