Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 691 reviews

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Description

Hotel extras

  • In the heart of the business district, close to downtown.

  • The luxurious comfort of 190 rooms and suites.

  • Large relaxation area: pool, gym, hammam, sauna + beauty treatment center.

  • Flexible and creative dining with 3 restaurants and 3 bars.

  • 11 modern meeting rooms.

Our accommodation(s)

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

GPS:-4.312444, 15.273444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  691 reviews

TripAdvisor Rating  4.5/5  640 reviews

Certificate of excellence 2023

I really love my country Congo my country, and I am satisfied to see beautiful apartments

TripAdvisor rating 5.0/5

chriswellkola TripAdvisor review

I really love my country Congo, my country, and I am satisfied to see beautiful apartments. without a doubt I am not considering going to stay anywhere while in my house we have several Flat hotels, Restaurants, Super markets. almost everything we have here in Kinshasa Democratic Republic of Congo

Good Service

Customer review rating 4.5/5

Karine Solo - Confirmed reviews ALL

Really nice Staff, good service, wonderful garden Room temperature too cold

Nice business stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very good hotel. Extremely friendly and helpful staff. Rooms are clean and spacious. I do recommend this hotel for business stay.

Dear Zoltan F., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also like to thank you for your suggestion concerning the maintenance of the air conditioning. We have shared this with our Technical Manager who has taken care of a complete cleaning to avoid odors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Manager Pullman Kinshasa Grand Hotel pi…

Not satisfied. Checkin on the 19th was very terrible

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I love Pullman kinshasa and have stayed there many time, but on the 18th of March when I tried to check back in, I had a very bad experience. After a very long day, I was checking in around 11Pm, basically to just go to sleep. After paying with cash for my room. The agent(Daniel) gave me a hard time for one 20$ that I had a small cut. That he would not take it. No big deal, then when he was supposed to give me the change back, which I wanted in American $, he wanted to give me Franc Congolese, explained to him that I was leaving the hotel in the morning , so did not need the congolese franc, then he wanted give me, 1$ bills, which also could not use elsewhere. I explained to him that I was tired, that I just needed my change back so I could go to sleep. He kept arguing with me to the point that I was just exhausted. He also said that he was going to leave my change for me to pick up at check out. He did not. Been a longtime customer, this was my worst experience there. Then lost power in the morning.

Dear Fabien L., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. Thank you for your loyalty to the Accor Group and Pullman Kinshasa. Thank you very much. Indeed, once established in a country, we also accommodate to the laws and rules of that country. Mr Lukebacela is difficult for us and our customers because local banks do not accept torn foreign banknotes. These are the reasons why we have to submit to a country where this is not accepted. Unfortunately, we have no control over this, despite being part of a French group. That's why we offer our customers the choice of paying in local currency, either in cash or by card. Sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierrette Kahambu Guest Experience Manager Pullman Kinshasa Grand Hotel pi…

Good stay

Customer review rating 4.0/5

Paul Business - Confirmed reviews ALL

Everything is however very expensive

Dear V., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierrette Kahambu Guest Experience Manager Pullman Kinshasa Grand Hotel pi…

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Other web-users rate our hotel

  • 130 reviews 9.3/10 Location
  • 252 reviews 8.1/10 Room
  • 1,372 reviews 9.5/10 Service
  • 9 reviews 9.1/10 WiFi
  • 412 reviews 9/10 Food
  • 201 reviews 9.5/10 Vibe
  • 149 reviews 8.6/10 Breakfast
  • 101 reviews 7.2/10 Cleanliness

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