Pullman Kinshasa Grand Hotel 5 stars

The Rooms were amazing and the staff seems to know their stuff and very ready to support. The general ambience of the place was good for a business traveller

Some very good staff all round. Found the reception staff very distant and almost unfriendly at times and handling queries aggressively. All round atmosphere is good. Has areas which can be used for discreet discussions if necessary. Well equipped gym. Thought the drinks to be very expensive.

Nice and cozy. However, room might need to be refreshed. Room service was alright. However, the very old furniture and materials as well as the room keys that kept failing did not help this review...

Everything was great except the wifi login process ! Caused endless issues and wasted a lot of time trying to get it to work, getting new log in codes, then theyadted an hour then returning to the hotel the wifi would be an issue- really need to fix the way this works !

Excellent breakfast buffet. Room was not made 1 day Mould in shower Lime spurts in toilet

I stayed for two night in the old wing which has seen its better days, but as everything it depends what you compare with. It was clean, shower worked and the view was good. Maybe this is what you can expect in a town like Kinshasa. Breakfast is served in the never part and that was very good as well as the pool area next to the restaurant. Though, a piece of advise, bring cash, the ATMs does not sometimes give you cash but there maybe a debit on your account, be careful.

Dear Mr, I can insure that I was properly recepted by your team when I arrived. I appreciated all the service (bedroom, the team from the reception and at the restaurant). I will never forget the last food I have eat last week on Wednesday. It was food of big Cossa crossa. I will planne a trip with my wife, giving her an opportunity allowing to discover your good services. Once again, thank you a lot. Etienne M.

It was a very short stay so not much to say, initially had a terrible experience regarding reservations and check in, but it was eventually resolved. We are flight crew that flew in over night and so had made a note on our reservation that we would be arriving early in the morning to check in. The reservation had been made for the night before so as to assure our rooms would be available, and we also had our handlers confirm with the hotel of our arrival. But when we got there we were told the reservation had been cancelled by the hotel. We had to wait an extra hour to finally get our rooms which was very bad considering we had flown all night and were in need of immediate rest before our next flight. The issue was however resolved and the remainder of the stay was okay.

all was good in general

Great experience as always, nothing much to say

Un service au top.

great

It was pleasent and very professional. Please make sure that Bathroom water does not reach the door when you are in it as it destroying the woods of the doors

Check in and check out were convenient - front desk staff were professional and helpful. Room was comfortable and all amenities worked well. Housekeeping staff were courteous and efficient. The food was so bad that one dinner, breaded fish, was inedible. Very disappointing because the last time I was there, over a year ago, the food was excellent. I recall that I asked to see the chef so that I could compliment him on the delicious food, both in the bar area and in the restaurant. It was therefore even more disappointing this time that the food was so bad. Considering changing hotel for future trips.

My experience was very good, only that air-condition water was dripping in my room (728) from the toilet and make the room dirty