Mercure Krakow Stare Miasto bintang 4

Catatan tamu Avis (Peringkat ALL) 4.8/5 2.429 ulasan

Mercure Krakow Stare Miasto - Image 1
Mercure Krakow Stare Miasto - Image 2
Mercure Krakow Stare Miasto - Image 3
Mercure Krakow Stare Miasto - Image 4
Pawia 18 B, 31154 Krakow, Polandia

Deskripsi

Keistimewaan hotel

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Akomodasi kami

Lokasi hotel

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Polandia

GPS:50.066754, 19.944759

Telepon
Fax +48 12 225 11 35

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

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Cari tahu selengkapnya

Peringkat ALL  4.8/5  2.429 ulasan

Peringkat TripAdvisor  4.7/5  1.917 ulasan

Loud noises from above

Catatan Tripadvisor 4.0/5

Darren D Ulasan TripAdvisor tersertifikasi

We loved this hotel stayed 4 nights Location was perfect Only fault our last night got woke up bye strange noises from up above us rooms are nent to be sound proofed It won't stop us returning as our overall stay in area was amazing staff are brilliant food and drinks amazing.

Excellent

Catatan Tripadvisor 5.0/5

sandymS8334DW Ulasan TripAdvisor tersertifikasi

Fabulous hotel, staff are wonderful 😀 breakfast is delicious with loads of variety, very central to everywhere, right beside the galleria krakowski shopping centre, rooms are spotless and beds are very comfortable 😀 ill definitely be staying again

Excellent hotel

Catatan Tripadvisor 5.0/5

custard1996 Ulasan TripAdvisor tersertifikasi

Stayed here the week before Christmas with my daughter. Super friendly staff, excellent facilities with daily room service. Very close to train station and old town. Would highly recommend

Hotel mercure krakow stare miasto

Catatan Tripadvisor 5.0/5

SagiH14 Ulasan TripAdvisor tersertifikasi

Between 15-18, 2025 , my family and I stayed at the hotel . I would like to note that the rooms were excellent, and our stay at the hotel was very pleasant and enjoyable. The entire hotel staff demonstrated kindness, and a warm attitude, and were always willing to assist with any request or need throughout our stay. The bar staff was kind, and the smiling concierge . And the housekeeping staff. All of this combined make our stay as comfortable and enjoyable. And the good location of the hotel was good for us . Sagi.

Great location, but if something goes wrong, you are on your own.

Catatan Tripadvisor 1.0/5

HD D Ulasan TripAdvisor tersertifikasi

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

Dear Guest, We are truly sorry to learn about your experience and the frustration this situation caused. Any incident involving a guest’s vehicle is understandably stressful, and we regret that it had such a negative impact on your stay and overall perception of our hotel. Although this was a situation beyond our direct control, it was treated with full seriousness and reviewed carefully. The findings confirmed that the hotel was not at fault, which is why we were unable to offer compensation. We understand that this outcome was disappointing and regret that it influenced your impression of our service. We remain committed to maintaining high standards of safety, care, and hospitality for all our guests. Sincerely Jedrzej Krol Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.677 ulasan 9.7/10 Lokasi
  • 1.383 ulasan 9/10 Kamar
  • 1.940 ulasan 9.5/10 Pelayanan
  • 26 ulasan 9.5/10 Internet
  • 840 ulasan 9/10 Sarapan
  • 651 ulasan 9.5/10 Kebersihan
  • 587 ulasan 8.2/10 Kenyamanan
  • 539 ulasan 9.7/10 Suasana

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