Dear Mr. R., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location and enjoyed our spa facilities overall. At the same time, we sincerely regret that certain aspects of your experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the hot water issue and the shower gel not being replenished promptly. We also regret that the cleanliness and presentation of the spa area fell short during your visit. While we encourage all guests to follow the spa etiquette guidelines, we fully recognize our responsibility to maintain the highest standards of cleanliness, comfort, and service at all times. Your comments have been shared with the relevant departments to ensure closer monitoring and prompt attention to these areas. We truly value your feedback, as it helps us improve the experience we provide to our guests. We hope to have the opportunity to welcome you back and offer you the exceptional stay you rightfully expect from us. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. S., Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed our central location and found it to be the perfect base for exploring Riga's excellent restaurants and cultural attractions. It is always rewarding to know that our guests can make the most of everything our beautiful city has to offer. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay in the heart of Riga. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. A., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your room. However, we are truly sorry to learn that your experience with our service did not reflect the warm, attentive hospitality we strive to provide. Feeling like "just the next customer in line" is certainly not the impression we want any of our guests to leave with. Please accept our sincere apologies for falling short of your expectations. Your comments have been shared with our team, as they serve as an important reminder that every guest deserves genuine care, recognition, and personalized service throughout their stay. We appreciate your honest feedback and hope you will give us another opportunity to provide you with the welcoming and memorable experience that reflects our standards. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Heinz, Thank you for your wonderful review and for choosing Pullman Riga Old Town. We are delighted to read that you enjoyed our central location, the comfort and cleanliness of your room, and the warm welcome from our team. It is especially rewarding to know that our breakfast and the convenient nearby parking contributed to a pleasant and hassle-free stay. Your kind words are a great encouragement to all of us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Pullman Riga Old Town on your next visit to Riga. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. Mandy, Thank you for your wonderful review and for choosing Pullman Riga Old Town Hotel. We are delighted to hear that you enjoyed our central location in the heart of Riga Old Town, the friendliness of our team, our breakfast selection, and the comfort of your room. It is especially rewarding to know that you found the hotel to be a perfect choice for your city trip. Your kind feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back on your next visit to Riga. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Anton, Thank you for taking the time to share your feedback regarding your stay at Pullman Riga Old Town. We are sorry to learn that your experience did not meet your expectations, particularly regarding the breakfast experience, service, and overall value. Please accept our sincere apologies for the disappointment caused. Your comments are very important to us and have been shared with the relevant teams for careful review and improvement. We continuously strive to provide a high standard of hospitality, and feedback such as yours helps us identify areas where we must do better. We appreciate your honesty and hope to have the opportunity to welcome you again in the future. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Josef, Thank you for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed our peaceful location, comfortable rooms, and proximity to the Old Town. It is especially rewarding to know that you found your stay to be good value for money, as we continuously strive to provide both comfort and quality for all our guests. Your positive feedback is greatly appreciated, and we truly hope to have the pleasure of welcoming you back again for another relaxing stay in the near future. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Carsten, Thank you for taking the time to share your detailed feedback following your stay at Pullman Riga Old Town. We are very pleased to know that you enjoyed our breakfast experience and the friendliness of our breakfast team. At the same time, we sincerely regret the inconveniences you experienced regarding the bathroom layout and the deposit procedure upon check-in. Your comments regarding the lack of hooks and storage options in the bathroom are appreciated and will be shared with the relevant teams for review. We also truly regret that the prepayment and security deposit policy left you feeling uncomfortable and undervalued as an ALL Platinum member. Please accept our apologies for the impression this created, as it certainly was not our intention to cause frustration or diminish your loyalty. We value your feedback and hope to welcome you again in the future. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Ms. Astrid, Thank you very much for your kind review. We are truly pleased to hear that you enjoyed our breakfast service and that our teams in the restaurant, bar, reception, and housekeeping made you feel well taken care of throughout your stay. Your wonderful comments will be shared with the entire team, as they are always encouraged by such positive feedback. We look forward to welcoming you back again soon. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Dr. A., Thank you for taking the time to share your detailed feedback. We are sorry to hear that several aspects of your stay did not meet your expectations. While we are pleased that you appreciated the design of the lobby, we regret that the room layout and bathroom design felt less comfortable for you. Your comments regarding the in-room sink and shower are noted and will be shared with our design and operational teams for review. We are also very sorry that the breakfast experience fell short of your expectations. Our intention is to offer a varied and fresh selection, and it is disappointing to hear that replenishment was slow during your visit and that certain items were not at the standard you expected. Please rest assured that we will address this with our breakfast team to improve consistency, temperature control, and availability of items, especially during busy periods. Your feedback is important to us, as it highlights areas where we need to do better. We truly regret that your overall impression was not positive, and we hope there may be an opportunity in the future to restore your confidence in us. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Samuel, Thank you for sharing your detailed feedback about your stay at Pullman Riga Old Town Hotel. I’m pleased to hear you appreciated the spacious, modern room, our wellness facilities, and the friendliness of our reception team, as well as our central location. At the same time, I sincerely regret that several aspects of your experience did not meet expectations. Your comments regarding the gym conditions, breakfast experience, and lack of guidance with table service are particularly concerning. This is not the level of clarity or comfort we aim to provide, and your feedback has been shared with the relevant teams to address both the temperature control in the fitness area and the communication gaps during breakfast service. We will also review the equipment standards in the gym to ensure a more satisfying experience. Regarding the hairdryer and service interactions, your observations are noted, and we will work on improving both the amenities provided and the consistency of our team’s hospitality. We truly value your feedback, as it helps us identify where improvements are needed. I hope we will have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable stay. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Melanie, Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed our central location, breakfast selection, and the friendliness of our team, and that you would consider returning. We also appreciate your constructive comments regarding breakfast availability, room layout, pool conditions, and towel provision. Your feedback is very valuable and will be shared with the relevant teams as we continue to improve our services and facilities. We look forward to welcoming you back again in the future. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Tim, Thank you for sharing your detailed feedback following your stay at Pullman Riga Old Town Hotel. We are pleased to hear that you experienced a friendly check-in and check-out and found your room clean. At the same time, we sincerely apologize for the shortcomings you encountered. Your comments regarding dusting, shower pressure and temperature, as well as breakfast variety and communication from our team, have been noted and shared with the relevant departments for improvement. We also appreciate your suggestions regarding hygiene measures at breakfast and your feedback about the spa capacity. These insights are valuable and help us enhance the overall guest experience. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel