Dear Andreas F., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you felt comfortable during your stay and appreciated your spacious, quiet room as well as our fitness room. We regret that some aspects of your stay did not fully meet your expectations. As our hotel is located in a historic building, certain features reflect its original character. At the same time, we continuously carry out maintenance and improvements to ensure our guests' comfort. Breakfast can be particularly busy during peak hours when tour groups are staying with us. Our team continuously replenishes the buffet and does its best to provide a pleasant dining experience for all guests. We are also sorry to hear about the issue you noticed with the bathroom sink and the ventilation in the fitness room. Your comments have been shared with our maintenance team so they can inspect these areas. We appreciate your valuable feedback and hope to have the opportunity to welcome you back to Mercure Riga Centre Hotel in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Peter, Thank you for your kind review. We are delighted to hear that you enjoyed our central location and found your room clean and comfortable. Your positive feedback means a lot to our team. We look forward to welcoming you back to Mercure Riga Centre Hotel in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Andreas S., Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Our reception is staffed 24 hours a day. On occasion, the receptionist may be away from the front desk for a few minutes while delivering room service or assisting another guest elsewhere in the hotel. In such cases, a notice is displayed informing guests that the receptionist will return shortly. Our bar is open daily until 10:00 p.m. During periods of lower occupancy, bar service is provided by the receptionist in addition to their front office duties. We apologize if this resulted in a delay or gave the impression that the service was unavailable. Your comments are appreciated and have been shared with the team as we continually strive to improve our service. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Johann, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Susan, Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your comments regarding the breakfast service and bar operations have been noted and will be shared with the relevant teams for review. We appreciate your feedback and hope to have the opportunity to welcome you again in the future and provide you with a better experience. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Michael, Thank you for taking the time to share your detailed feedback with us. First and foremost, we would like to sincerely apologize for the disappointment you experienced. We are pleased to hear that you generally enjoyed your stay and appreciated the room upgrade. At the same time, we regret that we were unable to meet your expectations in the situation you described. Please allow us to provide some additional context. The request was made outside the operating hours of our bar, which unfortunately limited our ability to provide the exact local beer you were looking for. Nevertheless, our team tried to arrange a keg replacement in order to fulfill your request despite the bar being closed.Unfortunately, despite our efforts, we were unable to arrange this request due to the absence of the responsible staff member outside the bar's operating hours. We sincerely apologize that we could not fulfill your request and regret any disappointment this may have caused. We also apologize if our communication regarding the situation was not as clear as it should have been. As an alternative, our team offered other beverages that are included as complimentary drinks within the ALL Accor loyalty program benefits. However, we understand that this did not fully address your request and the experience you were hoping for. We highly value our loyal ALL members, especially Platinum members, and we genuinely appreciate your long-standing loyalty to the Accor brand. Your comments regarding guest recognition, flexibility, and service attitude have been taken seriously and discussed internally. Please accept our sincere apologies that we were unable to accommodate your request as you expected. We can assure you that we will learn from this situation and do our utmost to prevent a similar experience in the future. We hope you will give us another opportunity to welcome you back and provide the level of service you rightfully expect from us. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Kilian S., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and appreciated the room and our convenient location. At the same time, we regret that the TV and breakfast buffet did not fully meet your expectations. Your comments regarding the bread and meat selection are valuable, and we will take them into consideration as we continue to improve our breakfast offering. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Helene! Thank you very much for your kind feedback. We are delighted to hear that you appreciated our convenient location, good breakfast, clean room, and the friendliness of our staff. It is always rewarding to know that our efforts contribute to a pleasant and comfortable stay for our guests. Your positive comments mean a lot to our team and will be shared as motivation to continue delivering high standards of service. We sincerely look forward to welcoming you back again soon at Mercure Riga Centre for another enjoyable stay. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Sehr geehrte Frau M., vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es tut uns leid zu hören, dass Sie mit dem Frühstücksservice unzufrieden waren. Wir streben stets danach, unseren Gästen ein angenehmes Erlebnis zu bieten, und Ihre Anmerkungen zu den langen Wartezeiten sowie der Verfügbarkeit von Geschirr sind sehr wertvoll für uns. Wir werden diese Punkte in unserem Team besprechen, um mögliche Verbesserungen zu prüfen. Es freut uns jedoch, dass Ihnen der Aufenthalt ansonsten gefallen hat. Mit freundlichen Grüßen, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Riga Centre. We are pleased to hear that you appreciated the convenient location, spacious room, and our breakfast offerings. However, I sincerely apologize that your experience was marred by service shortcomings. We strive to provide a warm welcome during check-in, and it is unfortunate that this was not reflected during your visit. The restaurant and bar hours are designed to accommodate our guests comfortably, and I regret any inconvenience you experienced due to early closures. Additionally, your comments regarding the amenities in your room, such as the toiletries, have been noted. We aim for every aspect of a guest's stay to be attended to promptly and efficiently. We value your input and hope to enhance our services to provide a more enjoyable experience in the future. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Angelina, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near the railway station, city centre, shopping facilities, and local market. It is also a pleasure to know that you appreciated the tasty breakfast, spacious and bright rooms, and the friendliness of our team. We are glad that the additional discount provided by Mercure contributed to your comfortable stay, and we look forward to welcoming you again at Mercure Riga Centre. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Stefanie, Thank you for your feedback. We are pleased to hear that you valued our convenient location as well as the size of the room and bathroom. We regret that your rest was disturbed by the street construction works taking place outside during your stay. Unfortunately, such external works are beyond our control, but we understand the inconvenience they can cause. We appreciate your understanding and hope to welcome you again under more peaceful conditions. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you for taking the time to share your experience. We're truly sorry to hear about the condition of the breakfast service during your stay. What you described falls far below the standards we aim to uphold, and we deeply regret the lack of cleanliness and attentiveness you encountered. Your comments have been brought to the immediate attention of our management and food & beverage teams. We are reviewing staffing, training, and supervision processes to ensure such a situation does not happen again. Please accept our sincere apologies for the inconvenience and disappointment caused. Your feedback is invaluable, and we hope you will consider giving us another chance to offer you the quality of service you rightfully expect. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Hubert, Thank you very much for your kind feedback! We are delighted to hear that you had a positive experience and that our team – especially the young gentleman at reception – made a great impression. Your compliments will be gladly shared with the team. We look forward to welcoming you back to Mercure Riga Centre on your next visit! Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel