Mercure Madrid Centro 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 184

Gwarancja
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Mercure Madrid Centro - Image 1
Mercure Madrid Centro - Image 2
Mercure Madrid Centro - Image 3
Mercure Madrid Centro - Image 4
Calle Lope De Vega 49, 28014 Madryt, Hiszpania

Opis

O hotelu

  • Cichy, 4-gwiazdkowy hotel w centrum Madrytu

  • Niecałe 10 minut od muzeów, stacji Atocha i metra

  • Klimatyzowane pokoje dla 3 osób oraz apartamenty z tarasem

  • Hotel oferuje parking. Zwierzęta nie są dozwolone

  • W pobliżu parku Retiro i ogrodu botanicznego

Nasze pokoje

Lokalizacja hotelu

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madryt
Hiszpania

Pozycja GPS:40.4139175, -3.6944082999

Telefon
Faks +34 914 29 23 91

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 184

Ocena TripAdvisor  3.9/5  Liczba opinii: 1 339

Surpassed expectations

Ocena na stronie TripAdvisor 5.0/5

Kévin H Opinia zatwierdzona w TripAdvisor

The location is obviously very good, literally across the street from the Prado museum and walkable to all major sites in the city centre. The staff are exceptionally friendly, professional, and helpful. A genuine level of care you’d expect more from a 5-star Sofitel rather than a 3-4 star like Mercure. While the hotel appears rather simple and unassuming from the street, I was very impressed with the rooms. We had booked a Junior Suite on the highest floor and it was more like a true Suite as it had a fully enclosed spacious bedroom separate from the living room area. But the highlight was the huge terrace! The terrace was almost as big as the suite and offered views of the Prado. An overall excellent stay and we will definitely stay here again as we are often in Madrid.

Dear Kevin, Once again, thank you very much for your fantastic review and for taking the time to share your experience on several platforms. Your continued support truly means a lot to us. We are delighted to know that your stay surpassed expectations and that our location, rooms, and especially the Junior Suite terrace with views of the Prado made such a positive impression. Your kind comparison of our service to that of a 5-star hotel is a wonderful compliment for our team and a great source of motivation. It is always a pleasure to welcome guests who visit Madrid frequently, and we are truly grateful that you choose Mercure Madrid Centro as your home away from home. We very much look forward to welcoming you back again soon. Kind regards,

Ocena klientów 5.0/5

Jedrzej C. Rodziny - Opinie potwierdzone ALL

Hotel zlokalizowany jest chyba w najlepszym miejscu w Madrycie, wszędzie jest bardzo blisko, jest dokładnie po środku większości atrakcji.

Dear Jedrzej, Thank you very much for your amazing review and for rating your stay with us 10 out of 10. We are delighted to hear that you enjoyed our excellent location in the heart of Madrid, as well as the beautiful design of our breakfast room. It is great to know that being close to the main attractions made your stay even more enjoyable. We truly appreciate your kind words about Leticia. We are very proud of her professionalism and dedication, especially in assisting you with directions and supporting you during the situation with the lost luggage. Your recognition means a lot to our team. We also thank you for mentioning our colleague whose name you do not recall; we are happy to know that his kindness contributed positively to your experience as well. We hope to have the pleasure of welcoming you back again very soon. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Friendly Staff and Good Location - Will Return

Ocena na stronie TripAdvisor 5.0/5

Tommy K Opinia zatwierdzona w TripAdvisor

Stayed at the Mercure Madrid Centro for one night as an ALL Plat and was accommodated in a spacious and well-furnished corner "privilege" room. I appreciated the additional amenities, including bedroom slippers, a bathrobe, and a complimentary minibar. The Mercure is well located to many tapas spots which I enjoyed trying, and also within walking distance of Cibeles for the 203 to the Airport. It was also conveniently located for access to Retiro Park. Plaza Mayor and Grand Via were only a short walk away. The staff at the Mercure were friendly, particularly Rowena who checked me in. I would recommend this option for ALL guests looking for a place to stay in Madrid.

Dear Guest, Thank you very much for your wonderful review and for choosing Mercure Madrid Centro for your stay. We are delighted to know that you enjoyed your Privilege corner room, the additional amenities, and our central location, which allowed you to explore Madrid so easily. It is especially rewarding to read your kind comments about our team, and we will be pleased to share your compliments with our colleague, who will certainly appreciate your recognition. We are also grateful for your loyalty as an ALL Platinum member, and it is a pleasure to know that your experience met your expectations. Thank you for recommending our hotel to other ALL guests. We truly look forward to welcoming you back on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Room looks like in an hospital... Manager avoids meeting clients and lies about not being there... Cleaning is just good...

Ocena na stronie TripAdvisor 1.0/5

GranTurismo75 Opinia zatwierdzona w TripAdvisor

Room is like an hospital room... Management lies not to meet client... Some employees are more lieutenant than employees... They don't care about you status... Forgot to clean the toilets 2 times... Breakfast is really basic... Neighborhood is nice... No lobby and very small restaurant part for breakfast... Some employees are great and sorry about the situations...

Dear Guest, Thank you for taking the time to share your feedback. We would like to clarify that many of the comments mentioned in your review do not correspond to our hotel or to our usual service standards, as we have no record of these situations having been reported to us during any of our last guests. We regret that you felt this way, but we believe there may be some confusion regarding the property or the circumstances described. Please note that our management team, including the General Manager and me, the Front Office Manager, are available on site from Monday to Friday, and we are always open to speaking with our guests personally in order to address any concerns directly and promptly. That said, we appreciate your positive remarks about some members of our staff and the neighborhood. We remain fully committed to providing a welcoming experience to all our guests, regardless of status, and we take any constructive feedback seriously. Should you wish to discuss your experience further, we would be pleased to do so in person. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Good location

Ocena na stronie TripAdvisor 4.0/5

puchka Opinia zatwierdzona w TripAdvisor

The check-in process was a big disappointment. Till 3.30 pm the room was not ready and we had to repeatedly follow up. The reception staff were slow in responding. Room was upto expectations, comfortable bed. Housekeeping slipped up in failing to refill the shower gel containers. We stayed for four nights. The location is its most favourable point.

Dear Guest, Thank you very much for taking the time to share your feedback and for rating your stay 8 out of 10. I am truly sorry for the delay during check-in and for the need to follow up repeatedly. This is not the level of efficiency or service we strive to provide, and I will be reviewing your comments with the reception team to ensure we improve our response times. I am also disappointed to hear about the oversight from our housekeeping team regarding the shower gel refill. Thank you for bringing this to our attention, we will reinforce our procedures to avoid similar situations in the future. On a positive note, I’m pleased that you found the room comfortable and that our central location contributed positively to your stay. We hope to have the opportunity to welcome you back and offer you a smoother and even more pleasant experience. Warm regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 694 Liczba opinii 9.5/10 Lokalizacja
  • 635 Liczba opinii 6.7/10 Pokój
  • 740 Liczba opinii 8.8/10 Obsługa
  • 46 Liczba opinii 1.7/10 Internet
  • 376 Liczba opinii 4.5/10 Komfort
  • 348 Liczba opinii 7.8/10 Śniadanie
  • 191 Liczba opinii 8.2/10 Czystość
  • 92 Liczba opinii 5.7/10 Jedzenie

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