Mercure Madrid Centro 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 205

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Mercure Madrid Centro - Image 1
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Calle Lope De Vega 49, 28014 Madryt, Hiszpania

Opis

O hotelu

  • Cichy, 4-gwiazdkowy hotel w centrum Madrytu

  • Niecałe 10 minut od muzeów, stacji Atocha i metra

  • Klimatyzowane pokoje dla 3 osób oraz apartamenty z tarasem

  • Hotel oferuje parking. Zwierzęta nie są dozwolone

  • W pobliżu parku Retiro i ogrodu botanicznego

Nasze pokoje

Lokalizacja hotelu

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madryt
Hiszpania

Pozycja GPS:40.4139175, -3.6944082999

Telefon
Faks +34 914 29 23 91

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 205

Ocena TripAdvisor  3.9/5  Liczba opinii: 1 336

Certyfikat Doskonałości 2024

Good location

Ocena na stronie TripAdvisor 4.0/5

puchka Opinia zatwierdzona w TripAdvisor

The check-in process was a big disappointment. Till 3.30 pm the room was not ready and we had to repeatedly follow up. The reception staff were slow in responding. Room was upto expectations, comfortable bed. Housekeeping slipped up in failing to refill the shower gel containers. We stayed for four nights. The location is its most favourable point.

Ocena klientów 5.0/5

Radoslaw P. K. Znajomi - Opinie potwierdzone ALL

Świetna lokalizacja, maksymalnie 15 minut od Puerta del Sol i dosłownie kilka kroków od najsłynniejszych madryckich muzeów. Hotel standardowy, drzwi wejściowe do pokoi mogłyby być lepiej wyciszone. Przestronna łazienka.

Szanowna Pani, Serdecznie dziękujemy za podzielenie się swoją opinią na temat pobytu w naszym hotelu. Cieszymy się, że docenili Państwo naszą znakomitą lokalizację – w niewielkiej odległości od Puerta del Sol oraz zaledwie kilka kroków od najważniejszych muzeów Madrytu. Mamy nadzieję, że będziemy mieli przyjemność gościć Państwa ponownie podczas kolejnej wizyty w Madrycie. Z poważaniem, Marta Ruiz Front Desk Manager

No restaurant, poor rooms no natural light

Ocena na stronie TripAdvisor 2.0/5

belaril Opinia zatwierdzona w TripAdvisor

The hotel is well located. However it does by no meal match what you could expect from hotel in this category and price level. My room was very dark and not well furnished. Lame bed that moves while you sleep. Poor coach. There is no real room service either , at it is outsourced and I was told I would need to wait one hour to have anything served. Breakfast is served in depressing room, again poorly lit, lacking of natural light. Products are not very good, terrible bread, mediocre cheese and ham. The hot plates like the eggs are clearly getting just outside a box. Won’t come again and do not recommend.

Dear guest, Thank you for taking the time to share your detailed feedback with us. We regret that your experience did not meet your expectations, especially regarding the room conditions, meal service, and breakfast offering. Please allow us to clarify that we continuously strive to improve our facilities and services. Your comments about the room lighting, furnishings, and comfort have been shared with our management team for immediate review. Likewise, we are evaluating the quality and presentation of our breakfast to enhance guest satisfaction. Regarding room service, we understand the importance of timely delivery and apologize for any inconvenience caused by the outsourced service. We appreciate your honest feedback as it helps us identify areas where we need to improve. We hope you might reconsider staying with us in the future, so we have the opportunity to provide you with a much better experience. Kind regards,

Very Noisy, but Beds are Comfy

Ocena na stronie TripAdvisor 3.0/5

skatz13 Opinia zatwierdzona w TripAdvisor

Not the best neighborhood, but really close to Reina Sofia, Thyssen-Bornemisza and The Prado. Like any big city, it has it's share of construction, homeless people begging, and piles of rubbish However, the room was clean and reception staff helpful and friendly. I don't know what special treatment for ALL Accour members is, but I certainly didn't feel like it made any difference that I was a member. That didn't really bother me, though. Bedding was clean (no extra inhabitants) but the walls are paper thin, wifi connection is terrible (on and off, cut me off but my husband seems to be okay- no we weren't streaming, just normal browing, etc. ) I don't know if the cleaning staff is particularly noisy (a lot of bumping and slamming, loud talking, singing and hoovering on and off for several hours every day) or maybe the really thin walls with no soundproofing just make them sound louder than usual? It does get quiet enough to sleep a little sometime between late night and very early morning. (Bin men seem to come every morning) ***EAR PLUGS are a life saver. *** Not sure if it’s like this all the time, but there were also sirens pretty regularly the whole time we were there (every 1/2 hr-1 hr for a couple days straight). And protesters shouting and letting off fire works. I didn't mind the protesters so much (probably for a good cause) but thank goodness we didn't have to wade through them when we wanted to go and see the musuems. Bathroom Amenities: no shampoo or conditioner, but there is hand soap, shower gel and hand/body lotion. (Large refillable pump style) There is a hair dryer. But what’s with the freakish glass bathroom door with a 1/2 inch crack around it??? Seriously bad for privacy. Most people don’t like doing their business in public. Our particular room (2 twin beds) was smallish, and I was disappointed to find there was no little table and chairs, as in the photos , but the beds were comfortable, and there was a balcony to stand on to see the narrow side street. (Traffic in the street is pretty much constant, day and night, but lets up a little in the wee hours) There was a small fridge ,a safe, a wardrobe, sockets near the bed, but no iron. Across from the bed was a big tv with spanish channels and movies (of whtever original language), dubbed into …, Spanish, with Spanish subtitles (neither one of us could figure out how to get English subtitles), There was a KETTLE, with 2 paper cups and a couple packets of instant coffee and some weird tea bags. I always bring my own coffee and tea bags, so overjoyed just to have a kettle. The tap water was ok to make tea/coffee with, but is horrendous tasting big city tap water with A LOT of chlorine in it. (So buy bottled water) Yes, there is ROOM SERVICE, but I seriously wish we hadn’t wasted money on it. The room service is awful--terrible service - don’t always show up (maybe they were out protesting?)- very limited menu, very expensive and not great tasting either, so, seriously, don’t bother. Overall, this hotel is about the same quality as a Holiday Inn, but 3x the cost. But I guess it’s what you have to pay to be in the middle of Madrid, right? This definitely wasn’t a comfortable and relaxing holiday for us, but at least we got to see the museums we wanted to, and I guess that’s the reason we chose this hotel in the first place. TIPS: Bring your own mugs and some earplugs. NEARBY: small food store/s, restaurants, souvenir shops, train station, and, of course, museums POSITIVES: Friendly front desk staff, blackout curtains, clean rooms and bedding, elevator is big enough for 2 people with one bag each (and maybe a child). You could maybe fit 3 full sized people if you were very friendly with each other. Rooms and elevators use key cards. COULD BE IMPROVED: change to a better room service company (They don't do the room service themselves, they hire someone in to deliver room room service in a cardboard box), and add real doors on the bathrooms, and some exhaust fans(!!). There could also be better sound proofing, as there obviously is none at all, but that should have been done in the planning stages, and it's probably too late now. You can hear people next door coughing, talking, flushing, etc, and the doors slam constantly, as they stick (you have to give them a good pull to get them to close properly.)

Dear guest, Thank you for sharing your detailed review. We are pleased to know that you appreciated our convenient location, the cleanliness of the room, and the professionalism of our front desk team. We sincerely regret that certain aspects of your stay, particularly noise levels, room amenities, and room service, did not meet your expectations. Please be assured that your comments have been noted and will be shared with the relevant departments for improvement. Your feedback is important to us, and we hope to have the opportunity to welcome you again in the future for a more comfortable and enjoyable experience. Best regards,

Ocena klientów 5.0/5

Katarzyna B. Rodziny - Opinie potwierdzone ALL

Wspaniały pobyt . Idealna lokalizacja , super personel.

Dear Katarzyna, Thank you so much for your wonderful review! We’re delighted to hear you had such a great stay and that you enjoyed our ideal location and the service provided by our team. Your kind words truly motivate us to keep delivering the best experience to our guests. We hope to welcome you back to Mercure Madrid Centro very soon! Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 373 Liczba opinii 4.5/10 Komfort
  • 347 Liczba opinii 7.8/10 Śniadanie
  • 193 Liczba opinii 8.1/10 Czystość
  • 95 Liczba opinii 5.6/10 Jedzenie

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