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グランド メルキュール ジョグジャカルタ アジ スチプト 5 つ星

お客さまの声 4.4/5 3,267 件のレビュー

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このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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グランド メルキュール ジョグジャカルタ アジ スチプト

Jalan Laksda Adi Sucipto No 80
Sleman
55281 ジョクジャカルタ
インドネシア

電話番号: +622742924000

ファックス: (+62)274/2924400

チェックインは14h00からです

チェックアウトは12h00です

  • 飛行機で

    ADISUTJIPTO INTL 5.4km / 3.36 マイル

  • 電車で

    TUGU STATION 4km / 2.49 マイル

GPS:-7.783458, 110.392004

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    • 客室305室
    • お身体の不自由な方向け客室0室
    • ファミリールーム0室
    • コネクティングルーム0室
    • 禁煙の客室150室
    • 8 フロア
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会議室

  • 会議室の数:6

  • 最大サイズ:732 m²

  • 最大ご利用人数:700 人

  • パーティの最大ご利用人数:500 人

詳細

お客さまの口コミ
グランド メルキュール ジョグジャカルタ アジ スチプト

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

3,267 件のレビュー

トリップアドバイザーの評価 4.5/5

431 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Nice room, super friendly staff, but...

トリップアドバイザーの評価 3.0/5

PeterReymer Couples - 29/09/2021 トリップアドバイザー認証口コミ

...but this is not a hotel for a chilly, quite and relaxed weekend. Its a place for conventions, huge events, meetings.... We travelled to Yogyakarta for pleasure, for a long weekend. It was our plan to enjoy the amenities of the hotel as mentioned on the ALL Accor website. Just beside, I am ACCOR member since 12 years and having the Gold Status. The check-in, the room, the gym all OK, but the hotel is just big, just crowded and just uncomfortable. There is not a single spot, where you would like to sit down, relax and may be have a drink. The whole hotel seems and looks like a big waiting room / hall in a train or bus station. Especially the "Bar", omg, a cold looking waiting room, but not a cozy comfortable room where you can enjoy a nice drink or beer. The restaurant is crowded, the design of the restaurant and its furniture, the huge space outside the terrace; who did this?? The whole terrace is a boiling, hot spot without any shadow (same the pool area), just uncomfortable...and most ugly, no room and space for non-smokers. As a non-smoker you have no chance to escape, the whole hotel is focussing on the 90% indonesian smokers. Not nice... Under the line. If you need a hotel due to business trip or to attend a meeting, just for a night, - yes. But for a pleasure time, holiday or long weekend, - a no go. This hotel is nothing for a romantic or relaxed time for 2. Even the extremly helpful and friendly staff, especially the team (including the trainees) of the restaurant, cannot hide the facts of afore mentioned. We checked out already our alternatives for our next stay in Yogyakarta, - our choice will be the "NOVOTEL" or "The Phoenix".

Great location

トリップアドバイザーの評価 4.0/5

HenryLie Business - 13/09/2021 トリップアドバイザー認証口コミ

The hotel located near my clients office. The staff very helpful. The MOD (Dina/Rina) help us about our inquiry smoothly and even she find And meet us in the restaurant when we are having dinner. How ever, suggest to improve the internet connection

My frequent hotel

トリップアドバイザーの評価 5.0/5

davecmclaren Business - 30/01/2021 トリップアドバイザー認証口コミ

Nice hotel with friendly and warm environment. Good location. Good facilities. Nice room and we'll maintained. I always stay in this hotel when I have job in Yogyakarta. Good covid procedure. Keep the spirit.

Nice Hotel with Javanese Accent and Hospitality in Yogyakarta

トリップアドバイザーの評価 5.0/5

esantoso Business - 01/11/2020 トリップアドバイザー認証口コミ

Grand Mercure Yogya is always my favorite hotel in Yogya. Very nicely decorated with very strong Javanese accent and all the staffs are very nice to reflect Javanese hospitality. For my stay this time, special thank to pak Tri and pak Iwan who have made all the arrangements for my stay to make my stay very enjoyable. This time, while I have business trip to Yogya, I bring along my family so that they can enjoy Yogya, so, I book 2 rooms as I have 3 children. As always, service are great. Bed room is very comfortable and uniquely this hotel also provide bolster (bantal guling) in the room that for me is very nice because that is what I miss when staying in hotel, so you feel like home. For breakfast, in order to avoid crowd in the restaurant, all Accor hotels I have stayed so far during covid including Grand Mercure Yogya have extended room service breakfast which is very convenient. Grand Mercure Yogya location is in the main road, only within walking distance to shopping mall and hospital. There are many street food around the hotel within walking distance that open until very late. One of the good street food "lesehan" that I like is Gudeg Batas Kota which is just less than 100 m from the hotel. Grand Mercure Yogya is one of my favorite hotel in Yogya and highly recommended for business as well as leisure.

Nice hotel

トリップアドバイザーの評価 5.0/5

Wichakz 21/10/2020 トリップアドバイザー認証口コミ

Good hotel room, various menu in breakfast, very comfortable room and bed, bathroom also good, make me back to stay in this hotel if i go to jogjakarta, near mall and gudeg batas kota, strategic place

Nice Cocktail at the Bar

トリップアドバイザーの評価 5.0/5

iwansuryo27 Family - 05/01/2020 トリップアドバイザー認証口コミ

Booking in last minute via apps and found the rate is higher than usual, maybe it is because of holiday peak season. Compare with my previous stay last year I missed some compliment that I usually got as a platinum member, now they don't have executive lounge for cek in/out and daily tea/coffee, and no employee notice abaut afternoon tea/Tapas that ussualy served in the bar. anyway I Enjoyed my welcome drink a lot because I get the best Espresso Martini, thanks to Mr bartender (sorry I forgot his name) that been worked in Novotel bali for those nice coacktail.

Dear iwansuryo27, Thank you for taking the time to write such a detailed and wonderful review. We appreciate your feedback which I will share with the team. Thank you and we look forward to welcoming you back in the near future. Kind Regards, Eksi Ayuningtyas General Manager

Short stay

トリップアドバイザーの評価 5.0/5

graeme2020 Family - 05/01/2020 トリップアドバイザー認証口コミ

On line check-in did not save any time at all, full check-in still had to be done. Good meet & greet staff and check-in staff. Nice bar that had excellent and friendly bartenders . Excellent rooms and breakfast has many choices.

Dear graeme2020, Thank you for posting your great experience at our hotel in such a detail. We are delighted to hear that you enjoyed all of our Hotel facilities , in particular our 808 bar. Your excellent comments have been shared with the entire team. It was a great pleasure to have you staying with us during the festive period, We look forward to welcome you again soon in Yogyakarta at Grand Mercure Yogyakarta Adi Sucipto, Regards Eksi Ayuningtyas General Manager

Great Sleeping Experience

トリップアドバイザーの評価 4.0/5

gemyaryo Family - 30/12/2019 トリップアドバイザー認証口コミ

Nice, Friendly and Helpful staff, Easy Check in and out. Big and Well maintained room. Bed was great, big enough for 2 adults and 1 child. Breakfast was nice with a lot of choice. Mall is in walking distance.

Dear Gemyaryo, Thankyou for your sharing your honest review on The TripAdvisor. We are very appreciate your compliments over the nice, friendly and helpful staff, easy check in and out, and for our rooms facilities and our breakfast menu. It's such a pleasure for us to receive your review. Once again thank you and we look forward to welcoming you again at Grand Mercure Yogyakarta Adi Sucipto for another memorable experience with us. Warm Regards, Eksi Ayuningtyas General Manager

A very good hotel, but very unfortunate.

トリップアドバイザーの評価 4.0/5

Johan1013 Family - 30/12/2019 トリップアドバイザー認証口コミ

Hotel reputation with excellent location and facilities. Waiters at the restaurant are very friendly and professional. I got an upgraded room but the room AC blower was noisy and annoying. We were very disappointed with the hotel management how at 10 o'clock in the evening my room could have guests coming in and could turn on the lights, but eventually the guest realized that there was someone in the room. we were quite surprised because at that time we were resting. and we complain right then and there to the front office. but it is unfortunate we did not get feedback or apologies for the incident ..

Dear Mr Johan1013, Firstly, thank you for staying with Grand Mercure Yogyakarta Adi Sucipto and my apologies for the inconvenience caused to you. I accept the constructive feedback and it was never our intention to upset you during your recent stay with us. I am extremely sorry for letting you down and not meeting you in person. I truly wish that I could turn back the clock and make it right. We will continue to manage a responsible business and I hope that you will not allow this incident to mar your impression of our hotel. Once again, we valued your constructive comments specially for guests that coming into your room and we hope this will not hold you back from coming back to Grand Mercure Yogyakarta Adi Sucipto. Until then, I wish you a great holiday. Eksi Ayuningtyas General Manager

Very good hotel with big clean rooms with all amenities. Can handle big groups efficiently

トリップアドバイザーの評価 5.0/5

boghos93 Business - 18/10/2019 トリップアドバイザー認証口コミ

Designed to handle bug groups/ functions but able to give personal attention to individuals! Chrisyina duty manager moved swiftly to address safety deposit box issues. Iham and Riscka at F&B were most attentive to me and my colleagues. Tri also made our stay special and welcome. Only problem is the traffic to get there!

Dear Mr Boghos93, Thank you very much for your honest review for Grand Mercure Yogyakarta Adi Sucipto, We are happy to have a such complimentary from you especially, our special guest. As you know, in Grand Mercure Yogyakarta we are a team that collaborate to give extra attention and drive a best service to all of guest. Your complimentary word about our service make us more proud as a team member. And I will make sure your comment about Ilham, Riscka and Tri will delivered to them. Once again thank you very much for your best support to Grand Mercure Yogyakarta Adi Sucipto and see you soon. Have a great weekend a head, Eksi Ayuningtyas. General Manager

Rooms for improvement

トリップアドバイザーの評価 3.0/5

Shu Foo C Couples - 03/09/2019 トリップアドバイザー認証口コミ

Location was very near to airport and check-in was easy. Receptions was courteous and helpful. Breakfast was very good with good variety of local and western spreads. Room furnishing was a bit aged and bed comforter has molded stains.

Dear Mr Shu Foo C, it was a pleasure having you stay with us and I am extremely delighted to read that you were pleased with our convenient location, check-in process, and most of all, the warm hospitality of our team. It is such a delight to share your feedback to the entire team. We very much value your review to Grand Mercure Yogyakarta and AccorHotels and we look forward to the opportunity of welcoming you back at Grand Mercure Yogyakarta Adi Sucipto on your next visit to Yogyakarta. Best Wishes,

4 nights stay in Grand Mercure Yogyakarta

トリップアドバイザーの評価 4.0/5

Budijanto W Business - 04/08/2019 トリップアドバイザー認証口コミ

My family like this hotel very much. Thank you for upgrading room. However, there was a small problem regarding the cleaness of bathroom. There was s stain in a closet. But this problem was solved properly

Dear Mr Budijanto W, Thank you for sharing your review on the TripAdvisor. It's such a pleasure to know that you enjoyed your stay. We highly appreciated your feedback over our service and facilities. Also, we have brought this review to the related department head to be discussed and improved. Once again, thank you and we are looking forward to welcoming you again at the Grand Mercure Yogyakarta Adi Sucipto. Warm regards, Eksi Ayuningtyas General Manager

Excellent Service

トリップアドバイザーの評価 5.0/5

jefriputra Family - 10/07/2019 トリップアドバイザー認証口コミ

The hotel Comfort and Clean, Hotel location is the center of Yogyakarta city and very simple to reach any place in Yogyakarta. Excellent service of the servant make our stay very enjoyable. The room perfect and make us happy

Dear Jefriputra, Thank you for sharing your excellent review on the TripAdvisor. I am glad to know that you enjoyed our service and facilities. Your honest review over our best hospitality and also the location, are highly appreciated. Once again, thank you and we are looking forward to welcoming you again at the Grand Mercure Yogyakarta Adi Sucipto. Warm regards, Eksi Ayuningtyas General Manager

high recomen hotel

トリップアドバイザーの評価 5.0/5

Etna A Friends getaway - 10/07/2019 トリップアドバイザー認証口コミ

cleanliness of the hotel is very nice and the painting that i have in my room is very well. but for the elevator there's a uniqness because if we want to go downstairs, we have to push all the down button for the 3 elevator. not 1 for all

Dear Etna A, Thank you for sharing your excellent review on the TripAdvisor. I am glad to know that you enjoyed our service and facilities. Your honest review over our best hospitality and also the breakfast experience, are highly appreciated. Once again, thank you and we are looking forward to welcoming you again at the Grand Mercure Yogyakarta Adi Sucipto. Warm regards, Eksi Ayuningtyas General Manager

Good Hotel

トリップアドバイザーの評価 5.0/5

Philip030912 Business - 26/02/2019 トリップアドバイザー認証口コミ

It has been a pleasant stay with the friendly staffs.The room was nice and clean. All amenities provided. Check in and hospitality of the front desk employees is a satisfaction. As an Accor Plus Gold Member, all the previlages accomodated. Thank you!

Dear Philip030912, Thank you for your loyalty toward Accor Hotel group and for staying at Grand Mercure Yogyakarta Adisucipto during your recent visit to Yogyakarta. I am happy to learn that you had a pleasant stay and enjoyed the service provided by our colleagues. We appreciate your compliment and we look forward to delight you again on your next visit. Best Regards, Eksi Ayuningtyas General Manager

An excellent choice

トリップアドバイザーの評価 5.0/5

Margaretha A Business - 17/02/2019 トリップアドバイザー認証口コミ

The first time I stayed in this hotel was soon after it's opening a couple of years ago. Several facilities were not yet available, staff were new although very attentive and eager to please the guests. This time round I preferred to stay in another hotel. But needing one night hotel in Yogya at the end of the 4 day stay, I decided to give another try. It proved to be a happy and excellent choice. All staff were highly professional and did their very best to satisfy the guests, making sure that we would contact them should we need anything. Reception was efficient and very friendly, helpful also upon checking out, upgrading room as requested. Breakfast was very good with helpful staff. The room was big enough with a wide glass window providing nice view to the mountain. Will choose to stay in Grand Mercure Maha Cipta next visit.

Dear Margaretha A, Thank you for choosing us as your accommodation provider on your recent visit to Yogyakarta I am very pleased to know that your return visit this time turn to be a pleasant ones than before and our colleagues’ effort is clearly made a lasting impression on you. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Eksi Ayuningtyas General Manager

感想

お客さまの声 2.0/5

匿名 ビジネス - 15/02/2019 確認済みレビュー すべて

テレビで日本語の放送を見ることができれば、また宿泊するかも知れない。

Isao Ito 様 この度は、Grand Mercure Yogyakarta Adi Sucipto でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Grand Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 Eksi Ayuningtyas General Manager

Value for money hotel

トリップアドバイザーの評価 4.0/5

dodiekas Couples - 13/02/2019 トリップアドバイザー認証口コミ

Get fruit complimentary, room upgrade with spicous room, modern, bathtub, completly amenities. Vary breakfast menus (traditional & modern), great personality staff. Access easy from/to airport & down town.

Dear dodiekas, Thank you for sharing your review and I am very pleased you enjoyed the room upgrade, in room fruit amenities and breakfast food variety and the service of our staff on your recent visit in Yogyakarta. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Eksi Ayuningtyas General Manager

Poor service and room accomodations at Hotel.

トリップアドバイザーの評価 2.0/5

Inspire290873 Family - 09/01/2019 トリップアドバイザー認証口コミ

The room with twin beds was "smaller" than what I was told in Web Site. I had to get a spare bed for my Sister-in-Law for my room at Rp600,000 per night. My room did not have a stand-up shower but a bath tube. The adjoining rooms that had my Son did not have a connection with my room. Had to go into the hall to get to the adjoining room.

Dear Valued Guest, Firstly we would like to thank you for sparing your time to write this review concerning your stay at Grand Mercure Yogyakarta Adi Sucipto. We sincerely apologize for the inconvenience you received during your stay with us. Guest satisfaction at Grand Mercure Yogyakarta Adi Sucipto is our main priority and we always strive to give our guests excellent service, and we hope that you will be able to experience it during your next stay at our hotel. Once again thank you for your review, and we await your return at Grand Mercure Yogyakarta Adi Sucipto in the near future. Best Wishes, Roni Martadinata General Manager

Short stay of 1 night with family because of early departure the following morning.

トリップアドバイザーの評価 3.0/5

LeatherTraveller Family - 23/12/2018 トリップアドバイザー認証口コミ

Trying out this new Grand Mercure Yogyakarta for the 1st time since it is new. Location wise is great. It is 10 minutes walk to Ambarukmo Plaza Mall and 15 minutes by car to airport. Staff is friendly but the Executive Lounge is below average. Information flow within the staff is weak.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Yogyakarta Adi Sucipto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roni Martadinata General Manager

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