Dear Bapak M. Y., Thank you for your wonderful 9/10 rating and for sharing your kind feedback with us. We are delighted to know that you enjoyed our clean and comfortable rooms, our convenient location, and the warm service from our team. We are especially pleased that we were able to accommodate your request for a room near the elevator and make your stay more convenient. Your appreciation of our team means a great deal to us, and we will be happy to share your kind words with everyone. We look forward to welcoming you and your partner back to Novotel Suites Yogyakarta Malioboro for another enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak T. M., Thank you for taking the time to share your feedback following your recent stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our location and found it to be one of the highlights of your stay. At the same time, we sincerely regret that several aspects of your experience did not meet your expectations, and we would like to extend our apologies for the inconvenience caused. First and foremost, we are truly sorry for the delay in preparing your room upon arrival. We fully understand how frustrating it must have been to wait longer than expected after a long journey, especially when you were understandably looking forward to settling in and resting. While we did arrange an upgrade to a Deluxe Room in light of the delay, we recognize that this did not make up for the inconvenience caused, and we regret that we were unable to provide the smooth arrival experience you deserved. We are equally concerned to learn of your disappointment with the hot water in the room. Please accept our sincere apologies for this shortcoming, as we understand how important a proper hot shower is to one’s comfort and rest after travel. Your comments regarding the room facilities, including the absence of a bathtub and the WiFi speed, have also been carefully noted and shared with the relevant teams for review. We also regret that the breakfast experience and overall service atmosphere did not leave a more positive impression. While we are grateful to know that you found the quality of the food itself acceptable, we are sorry that the ambiance and service standards in the breakfast area fell short of expectations. Your observations are valuable and will help guide our efforts as we continue to improve the guest experience across all touchpoints. Please rest assured that your feedback has been shared with the respective department heads for immediate attention, particularly regarding room readiness, hot water reliability, and the breakfast environment. We truly appreciate your feedbacks, as they allow us to identify the areas where we must do better. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a far more seamless and comfortable stay. Yours sincerely, Fitria A. Front Office Manager

Dear Mr Gonda Y., Thank you for taking the time to a detailed review of your experience at Novotel Suites Yogyakarta Malioboro. We are delighted to know that our strategic location, just a few minutes’ walk from Stasiun Yogyakarta Tugu and adjacent to Malioboro Mall, provided convenience during your trip. Ease of access is indeed one of the advantages we strive to offer all our guests. We also truly appreciate your kind comments regarding the cleanliness and comfort of our hotel. Our Housekeeping team continuously works to ensure that every area is well maintained and comfortable so our guests can rest with peace of mind. We are pleased to hear that you enjoyed the variety and taste of our breakfast, especially during your multi-night stay without feeling bored. Regarding your feedback about Room 505 and the absence of a dedicated space to hang clothes, we sincerely appreciate your suggestion. The idea of adding a hanging rod in the area you mentioned will be shared with the relevant team for evaluation and future improvement consideration. Feedback like yours is very valuable to us in enhancing our guests’ comfort. Once again, thank you for your constructive and thoughtful review. We look forward to welcoming you again on your next visit with an even better experience. Salam hangat, Chandra Duty Manager

Dear Mr. Kenji H., Thank you for taking the time to share your feedback with us. We are delighted to know that you appreciated our prime location and the convenience of having the mall nearby. Please accept our sincere apologies for the inconvenience caused by the shower pressure. Your comments are greatly valued and will certainly be taken into consideration as we continue to improve our facilities and guest experience. We truly look forward to the opportunity of welcoming you again in the future. Warm regards, Sapto Widagdo Duty Manager

Dear Bapak Takumi M., Thank you for taking the time to write a review of your stay at Novotel Suites Yogyakarta Malioboro. We are truly delighted to hear that you enjoyed our location, conveniently situated next to a souvenir shop and just steps away from many dining options. Your support means so much to us and we sincerely hope to have the pleasure of welcoming you back on your next visit to Novotel Suites Yogyakarta Malioboro. Warm regards, Gusti R. Guest Experience Team

Dear Mr. Masahiro M., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know you appreciated the stylish design of our rooms; however, we sincerely apologize for the inconvenience caused by the bathroom sliding door and the absence of a working desk, which made your stay less comfortable. Please rest assured that we have shared your comments with our maintenance teams for immediate review and improvement. We also noted your preference for a bathtub and will do our best to accommodate this request during your next visit. Your constructive feedback is invaluable in helping us enhance our guest experience. We truly hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the near future. Kind regards, Fitria A. Front Office Manager

Dear Megumi T., Thank you very much for choosing to stay with us and for sharing your wonderful experience! We’re glad to hear that you found the rooms spacious, comfortable, and well-equipped with amenities. Our location behind Malioboro Street offers a great base to explore the city, and it’s great to know the proximity to Yogyakarta Station made your airport transfer convenient. We’re also happy that you enjoyed the delicious breakfast included in your plan. Your kind recommendation means a lot to us! We look forward to welcoming your family back for another memorable stay soon. Warm regards, Sapto Widagdo Duty Manager

Dear Mr. I., Thank you very much for sharing your feedback and for choosing to stay with us. We are delighted to hear that you enjoyed the comfort and cleanliness of your room, as well as our breakfast with its variety and taste. It’s also wonderful to know that our pool and spa facilities contributed to a relaxing family stay, and that our location near Malioboro Street made exploring Yogyakarta both convenient and enjoyable. We also appreciate your comments regarding the bar, pool, and check-out experience, and we will continue working to enhance these areas for an even better experience in the future. We sincerely hope to welcome you and your family back for another enjoyable stay in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Hello Ryo y., Thank you for your perfect rating and for sharing your experience at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you found our hotel clean, comfortable, and in a great location within walking distance of tourist attractions. It is also wonderful to know that you had a seamless check-in and check-out experience, and that our team, facilities, and sustainability initiatives met your expectations. We truly appreciate your recommendation and look forward to welcoming you again in the future. Warm regards, Fitria A. Front Office Manager

Dear Reijiro K., Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our location and the view, and that you found the water in the fridge and on the table to be a nice touch. We appreciate your suggestion regarding the coffee options. We understand that having a variety of coffee choices can enhance the in-room experience, and we’ll certainly look into offering a better selection in the future. Additionally, we take note of your comment about the shower booth. We will review this to see how we can improve the design and make it more comfortable for our guests. Thank you again for your valuable feedback, and we look forward to welcoming you back for an even better experience next time. Best regards, Fitria A. Front Office Manager

Dear Hiroyuki N., Warmest greeting from Novotel Suites Yogyakarta Malioboro. Thank you for staying with us and replying to our online surveys. We very much appreciate it. Thank you very much for sharing your valuable opinions and thoughts about your stay experience. We will continue to work hard to improve our service based on your opinions and thoughts. We look forward to welcoming you back.as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Windhu Kurnia (Duty Manager)