Mercure Bandung City Centre 4성

고객 평점 (ALL 평가) 4.5/5 875 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Bandung City Centre - Image 1
Mercure Bandung City Centre - Image 2
Mercure Bandung City Centre - Image 3
Mercure Bandung City Centre - Image 4
Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, 인도네시아

호텔설명

호텔 추가 정보

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

숙박

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호텔 위치

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
인도네시아

GPS:-6.923887, 107.611619

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  875 리뷰

TripAdvisor 평가  4.7/5  1,641 리뷰

Great Service at Mercure City Center – Thanks to Mr. Deden

트립어드바이저 평점 5.0/5

Aika t TripAdvisor 인증 리뷰

Wonderful service at Mercure City Center. When my child’s item was accidentally left behind, the staff were very helpful and quickly found it, then kindly arranged delivery to my office. Special thanks to Mr. Deden for his warm, attentive, and truly caring assistance. This thoughtful service made a lasting impression. Highly recommended.

Dear 31aikat, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you enjoyed your time here. We will keep providing our best service and product to ensure our guest experience their best moment here. We look forward to your next visit. Feel welcome. Best regards, Nathaniel Kalalo General Manager

Hotel Complaint Mercure Bandung City Centre

트립어드바이저 평점 1.0/5

Seaside23820898904 TripAdvisor 인증 리뷰

We stayed as family in this hotel from 29 Dec 2025 to 1 Jan 2026 to celebrate new year, but we had terrible experience with hotel Mecire Bandung City Centre : 1. Room : We should move room from 823 to 1023 Problem : Room AC is broken and can not sleep and we paid high rate because high season for the room Solution : We moved room by re-arrange our luggages 2. Breakfast : Staff not manage well for Customers due to unconsistency service from staff for charging additional cost Solution : We paid for last breakfast from total 3 nights stay after we did direct hard complain to the Manager in charge PIC restaurant Manager : Mr Yogi Even we stayed not as 1st time at this hotel, but having bad experience at this time made us so dissapointed for what the staff did to my family which we always stay at Accor hotels in Indonesia : Pullman, Novotel, Mercure, Ibis & All Seasons. I hope by writing this complaint to Accor Group can have a fast feedback from anyone who in charge and urgently need to do evaluation for the hotel perfomance to remind them for service still be prioritize to focus with the Customers especially to the loyal Accor member like us to keep stay at Accor hotel. Thank you and happy new year. Regards, Astri Ardhiani +62 815 866 24 231

Dear Mrs. Astri Ardhiani, Thank you for taking the time to share your feedback with us. We would like to provide clarification regarding the breakfast charges during your stay. On the first and second day, breakfast service was conducted during peak hours. During this time, the additional guest was able to enter the restaurant along with the crowd, and this was regrettably not identified by our team. On the third day, our cashier team performed a more thorough verification of the number of guests. As per our policy, your room entitlement includes breakfast for two adults only, and any additional guest is subject to an extra charge. Regarding the AC problem, we also would like to apologize for the inconvenience during your stay. We already coordinate with our engineering team to ensure this problem will not happen again in the future. We appreciate your understanding and value your feedback, as it helps us maintain fairness and consistency in our service standards. We hope this explanation provides clarity, and we look forward to welcoming you again in the future. Warm regards, Nathaniel Kalalo General Manager

love it

트립어드바이저 평점 5.0/5

Melissa S TripAdvisor 인증 리뷰

Very nice hotel,good food,good view,good vibes,friendly staff,helpful staff,cheap price,good quality and very christmas vibes. I love it

Dear MelissasU505SN, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you enjoyed your time here. We will keep providing our best service and product to ensure our guest experience their best moment here. We look forward to your next visit. Feel welcome. Best regards, Nathaniel Kalalo General Manager

Fundamentals things to improve

트립어드바이저 평점 3.0/5

erwinelias1975 TripAdvisor 인증 리뷰

I stayed at Mercure City Center for two nights in December 2025. The hotel is situated near Alun Alun Bandung. Being a 4 star hotel and comparing to other Mercure hotels I have visited, Mercure City Center have some fundamentals gap to 4 star hotel standard. Hotel lobby and other public area seems to be very cluttered. Parking space is limited with not enough room for vehicles to manuever in the lobby drop off area. Room size and interior quality is inferior even compared to many 3 star hotels in Bandung I've visited. Hot water is not stable. The worst thing is that most of the staff seems to be clueless about their job. The receptionists, security, concierge. All the confusions on checking in, online food delivery, parking. The positive side of the hotel is room cleanliness, breakfast buffet selection which offers a wide variety of local food, and the rooftop bar and pool view, impressive view both at night and morning. I hope the hotel management can work on some improvement plan.

Dear Mr. Daripin Wongso, Thank you for taking the time to share your rating and review with us. We apologize for the inconvenience you experienced regarding the hotel facilities and service that did not meet your expectations. We will ensure that improvements are made moving forward to make the guest stay more comfortable. Once again, we apologize and thank you for your valuable feedback that will help us improve our services. Best regards, Nathaniel Kalalo General Manager

For mr. Satria, he's good

트립어드바이저 평점 5.0/5

Roam59823005407 TripAdvisor 인증 리뷰

I recently stayed at Mercure Bandung, and it was an excellent experience from start to finish. The hotel offers a perfect blend of comfort, modern design, and warm hospitality. The staff were incredibly friendly and always ready to assist with a smile, making me feel welcomed throughout my stay.

Dear Roam59823005407, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you enjoyed your time here, especially the hotel condition and staff service from Satria. We will keep providing our best service and product to ensure our guest experience their best moment here. We look forward to your next visit. Feel welcome. Best regards, Nathaniel Kalalo General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 324 리뷰 6.7/10 위치
  • 846 리뷰 8.4/10 객실
  • 864 리뷰 9.1/10 서비스
  • 20 리뷰 7.3/10 인터넷 가격
  • 499 리뷰 8.9/10 청결도
  • 411 리뷰 9.1/10 레스토랑
  • 259 리뷰 9.1/10 조식
  • 210 리뷰 8.7/10 분위기

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반둥 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.