Mercure Singapore On Stevens 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 2.552 beoordelingen

Beste prijs
garantie
Mercure Singapore On Stevens - Image 1
Mercure Singapore On Stevens - Image 2
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Orchard District, 28 Stevens Road 01 02, 257878, 257878 Singapore, Singapore

Omschrijving

Extras van het hotel

  • Rustige, lokaal geïnspireerde omgeving, een weelderig stadsparadijs

  • Hartje stadscentrum, in de buurt van Orchard Road en UNESCO-plek, Singapore Botanic Gardens

  • Onbeperkte WiFi-toegang op verschillende apparaten

  • 24-uurs roomservice, fitness en wasserette. overloopzwembad 35 m2, zwembad, 4 eetgelegenheden

  • Gratis parkeren tijdens lunch en diner. Gratis 's nachts parkeren voor hotelgasten

Onze accommodaties

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Hotel locatie

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 Singapore
Singapore

Gps:1.313439, 103.828417

Telefoon
Fax +65 6491 6085

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

WINESTONE

WINESTONE ligt weelderig stedelijk groen en is een culinair concept dat een selectie wijnen combineert met nieuwe westerse gerechten om gasten mee te nemen op een frisse culinaire reis, aangevuld met betaalbare kwaliteitswijnen van over de hele wereld.

Boek

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  2.552 beoordelingen

TripAdvisor score  4.5/5  1.092 beoordelingen

Certificaat van uitmuntendheid 2024

Ulaşılamayan resepsiyon

Tripadvisor-waardering 3.0/5

aozlema Zaken - Gecertificeerde beoordeling door TripAdvisor

Singapur’a son 2 yılda 2. gelişim. Her seferinde de bu otelde konakladım. Kahvaltı güzel, odalar temiz tek bir sorun var o da resepsiyona ulaşılamıyor. Telefonumu açmaları için yedi veya sekiz kez aramam gerekiyor. Açıklamaları ise grup check-in ve out yoğunluğu olduğu. Yani acil bir durum olsa, başıma bir şey gelse aradığımda telefonu açacak kimse yoktu. Aradığım saatler öğleden sonra 15:45 ve sabah 05:10 :) her seferinde aynı şey. Komik. Eğer söyledikleri doğruysa gerçekten yoğunlarsa otel yönetiminin ivedilikle bir santral görevlisi işe alması gerekiyor. Resepsiyon görevleri telefonlara yetişemiyorlar ise yalnızca telefonlara bakacak bir santral görevlisi şart. Bu önemli bir konu.

Dear Ozlem, Thank you for your detailed feedback, and for choosing to stay with us again on your second visit to Singapore. We truly appreciate your kind words about our breakfast and room cleanliness. However, we are deeply concerned to hear about your difficulty reaching the reception during your stay and we sincerely apologize for the inconvenience caused by the delays in answering your calls. Your suggestion regarding a dedicated switchboard operator is valuable, and we will definitely look into this as a solution to ensure our guests can always reach the front desk promptly. We take your feedback seriously and will work on improving our communication processes to avoid such issues in the future. We truly appreciate your understanding and patience, and we hope to have the opportunity to provide a better experience during your next visit. Sincerely, Piotr Kupiec General Manager

服務親切

Tripadvisor-waardering 5.0/5

cj w Gecertificeerde beoordeling door TripAdvisor

很感谢客房服務KaiTing協助打掃，服務非常親切又很細心，旅館的早餐選擇種類非常多，旅遊的好選擇。

Dear cj w, Thank you for your kind review! We're delighted to hear that CaiTing provided friendly and attentive room service during your stay. It’s great to know you enjoyed our wide variety of breakfast options. We appreciate your feedback and hope to welcome you back soon for another enjoyable experience! Sincerely, Piotr Kupiec General Manager

Una esperienza negativa….purtroppo

Tripadvisor-waardering 2.0/5

974giuseppep Zaken - Gecertificeerde beoordeling door TripAdvisor

Premetto di essere un cliente platino e quindi ho avuto modo di visitare centinaia di hotel della catena . Non è stata una grande esperienza . Le camere sono davvero, ma davvero piccole (e avevo una privilege) con lavandino minuscolo e nessuno spazio per sopravvivere , nemmeno l’armadio . Letto matrimoniale quasi accessibile solo da una parte . Avrei dovuto avere in camera la nespresso ma non c’era , e nonostante la mia richiesta con assicurazione che sarebbe stata portata, in tre giorni non è mai arrivata . La Seconda sera ho trovato la camera non ordinata , segnalato in reception e nessuna reazione . La colazione è discreta ma ben al di sotto degli standard di Singapore . Purtroppo e’ un hotel che non consiglio .

Dear Giuseppe P, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay, especially as a valued Platinum member. We regret to learn that the room size, amenities, and service did not meet your expectations. Your comments regarding the room cleanliness and the Nespresso machine availability have been duly noted. Rest assured, we will address these areas with our team to prevent such occurrences in the future. We appreciate your valuable feedback as it helps us to improve our services. Should your travels bring you back to Singapore, we would be grateful for the opportunity to regain your confidence. Sincerely, Piotr Kupiec General Manager

Hôtel décevant pour un Mercure

Tripadvisor-waardering 3.0/5

L L Gecertificeerde beoordeling door TripAdvisor

Décevant pour le prix et pour un hôtel Mercure. Seul point positif la literie dans la chambre où j'étais au 6ème étage. Heureusement car je suis restée 7 nuits. Hôtel très bruyant, mal insonorisé. Le personnel fait le ménage dans les chambres et le couloir très tard. Il a fallu que je leur demande de cesser de passer l'aspirateur dans le couloir à 23H30. Si vous voulez prendre un petit déjeuner au calme passer votre chemin car la musique est à fond dans la salle. Pas très agréable dès 6H. Grand buffet mais peu de choses pour les personnes qui prennent un petit déjeuner à l'occidental. Il a fallu également que j'insiste pour le ménage de ma chambre car au bout de 3 jours il n'allait pas être fait. J'ai payé une chambre assez chère, ce n'est pas pour que le ménage soit fait que tous les 3 jours. J'ai rendu une serviette toute déchirée. Non cet hôtel n'est pas à la hauteur d'un hôtel Mercure. Je suis très décue

Dear Laur18, Thank you for sharing our feedback on us. I am sorry to hear about your disappointing experience during your stay. It’s concerning that you faced noise issues and late cleaning. I apologize for the disturbances and the lack of options for a western breakfast. Your feedback regarding the torn towel and cleaning frequency will be addressed with our team to ensure we meet the expected standards. Thank you for sharing your thoughts, and I hope we can provide you with a better experience in the future. Regards, Piotr Kupiec General Manager

Prima

Avis-klantbeoordeling 3.5/5

Pieterjan Vrienden - ALL bevestigde berichten

Prima verblijf! Over het algemeen zeer vriendelijk personeel, met uitzonderingen in de lobby bij check-in. Aangename faciliteiten!

Dear Pieterjan V., Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay require further attention to improve our overall guest experience. My apologies for the confusion about the Heartist F&B rate, the updated F&B discount for Heartist is 30% for year 2024. If the ongoing hotel promotions offers more discount, the team will certainly advise. As with the location for breakfast, Mercure guest can enjoy their breakfast at Winestone, should the guest opted to have it as well at Food Exchange it is a option and will certainly not decline guest for having their breakfast either one of the restaurants. As with the FudeBar@Cafe Melba, my sincere apology for the confusion as this is a outsource and not managed by the hotel. We hope to welcome you back for an improved experience in the future. Warm regards, Piotr Kupiec, General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.628 beoordelingen 8.3/10 Locatie
  • 2.531 beoordelingen 6.4/10 Kamer
  • 2.486 beoordelingen 7.3/10 Service
  • 41 beoordelingen 8.8/10 Wifi
  • 1.178 beoordelingen 7.3/10 Netheid
  • 778 beoordelingen 6.8/10 Ontbijt
  • 694 beoordelingen 7.7/10 Voorzieningen
  • 484 beoordelingen 5.9/10 Eten

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.