소피텔 싱가포르 센토사 5성

고객 평점 (ALL 평가) 4.0/5 2,890 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
소피텔 싱가포르 센토사 - Image 1
소피텔 싱가포르 센토사 - Image 2
소피텔 싱가포르 센토사 - Image 3
소피텔 싱가포르 센토사 - Image 4
2 Bukit Manis Road, Sentosa, 099891 싱가포르, 싱가포르

호텔설명

호텔 추가 정보

  • 푸르른 녹지와 탁 트인 바다 전망이 어우러진 고요한 안식처

  • 식욕을 자극하고 미각을 사로잡는 미식 경험

  • Family and FurKid-friendly resort with outdoor dining and green surroundings

  • 33-metre pool amid lush gardens

  • Four restaurants and bars serving global and local flavours with French flair

숙박

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호텔 위치

소피텔 싱가포르 센토사

2 Bukit Manis Road, Sentosa
099891 싱가포르
싱가포르

GPS:1.24517, 103.827905

전화
팩스 +65 6275 0228

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  2,890 리뷰

TripAdvisor 평가  4.5/5  6,944 리뷰

Extremely Poor Service – Zero Hospitality, Zero Care, Not a Luxury Hotel

트립어드바이저 평점 1.0/5

CAHimanshuK TripAdvisor 인증 리뷰

Extremely Poor Service – Zero Hospitality, Zero Care, Not a Luxury Hotel I stayed at Sofitel Singapore Sentosa from 4th January to 8th January with my family, including two kids, along with two other families. This was without doubt the worst experience I have ever had at any so-called luxury hotel. Shocking Arrival & No Basic Hospitality After a long international journey, there was no welcome drink, no water offered, and no staff member to greet us or even ask if we needed water. This is basic hospitality, which Sofitel completely failed to deliver. We arrived as three families carrying around 10 bags. Due to congestion at the porte-cochère, our van parked 10–20 meters away. Despite this, the bellboy refused to assist and rudely told us to carry all our luggage ourselves to the reception counter. This was humiliating and unacceptable for a luxury resort. Rude, Untrained & Insensitive Staff The concierge staff were extremely rude and unprofessional. They clearly do not know how to speak to guests. The worst incident occurred when my friend’s daughter fell and cut her right leg, and blood was coming out. I immediately rushed to the reception for urgent help. At the desk, there was only one staff member present, Mr. Denial. When I informed him that it was an emergency, he behaved very rudely, said he was busy with another guest, and showed no urgency or concern. Even after finishing with the other guest, he did not ask what the emergency was or whether the child needed help. This level of insensitivity during a medical emergency is completely unacceptable. No Drinking Water in Rooms There were no complimentary water bottles provided in the room. Guests are expected to drink tap water from the bathroom, which is shocking—especially when staying with children. Missing Essential Facilities • No gym inside the hotel; guests must walk 15 minutes or depend on a shuttle every 30 minutes. • Not family-friendly: no kids’ activity area, no engagement for children. • No Indian food options, making dining difficult for families. Poor Maintenance & Overpricing The pool and outdoor areas are broken and poorly maintained. Despite charging premium prices, the hotel offers absolutely no value for money. This property is overpriced, poorly managed, and completely fails luxury hospitality standards. My personal experience was very bad, and I would strongly advise families—especially those with kids—to avoid this hotel.

A memorable stay at Sofitel Sentosa with minor upgrades needed

트립어드바이저 평점 4.0/5

TST274 TripAdvisor 인증 리뷰

I stayed at Sofitel Sentosa for two nights and had an overall pleasant experience. Sam at the hotel entrance was warm and welcoming and Don at the reception made the check-in process smooth and efficient. There is a fish spa in this hotel which is a casual, complimentary activity located outdoors next to LeBar. It is a small fish pond where you can dip your feet in and let the small fishes nibble at the dead skin on your feet, creating a mild exfoliation effect and a uniquely ticklish sensation. It is novel, light-hearted addition to the resort experience. We dined at The Cliff, where Wilson and Emma were attentive and professional. The food was served promptly and was enjoyable. We were especially appreciative of the complimentary chocolate cake provided for my son’s birthday — a thoughtful gesture that made our stay even more memorable. The bar offered a lovely evening ambience and redeeming our drink vouchers there as Accor plus members was a relaxing experience. The hotel’s landscaping and decorative features are lovely and thoughtfully maintained, though we did notice a few cobwebs on top of a lighted lamp just outside Le Bar; addressing such small details could make the overall impression even more polished. The room was quiet and serene, surrounded by lush greenery, and the sound of birds enhanced the resort-like atmosphere. We also appreciated the in-room amenities, including the complimentary Nespresso coffee machine and TWG tea, which added a nice touch of comfort and convenience to our stay. The bathroom was spacious, with a very strong shower pressure, which was excellent. The design is a standout feature, particularly the colourful mosaic tiles in the shower and wet areas, which add character and visual interest compared to more conventional hotel bathrooms. That said, signs of wear and tear were noticeable, with a few tiles becoming loose. Positively, after contacting the One-Touch hotline, a mechanic arrived within 10 minutes to address the issue, demonstrating the hotel’s efficient service recovery. Requests for additional towels were also fulfilled promptly. The shampoo, conditioner, body wash, and body lotion provided in the rooms are from Balmain, supplied in recyclable dispensers, helping to reduce waste while still offering a premium experience. As a small suggestion, adding a bidet in the toilet could further enhance guest comfort, as this is a feature commonly found and appreciated in many hotels worldwide. Additionally, switching from bar soap to liquid or pump soap in the bathroom could be a more sustainable option, helping to reduce wastage while maintaining guest convenience. The shuttle bus service was another highlight — it operates very punctually every 15 minutes from 7am to 11:30pm and provides convenient access to HarbourFront Exit D, which is directly connected to VivoCity with a wide variety of dining and shopping options. The drivers were also consistently courteous and friendly. One minor drawback was that the lift at Peace wing made a noticeable creaky sound when closing, which could be a bit startling at first. While it didn’t affect functionality, a smoother closing would improve the overall feel. Overall, while certain areas of the hotel would benefit from refurbishment as they feel slightly dated, the charm, location and attentive service clearly reflect the hotel’s strong potential. With thoughtful upgrades and ongoing maintenance, Sofitel Sentosa could once again fully showcase its elegance and remain a standout resort destination.

LOVELY RESORT

트립어드바이저 평점 5.0/5

Inspire49530822051 TripAdvisor 인증 리뷰

We recently spent 2 weeks at Sofitel Singapore Sentosa Resort and Spa and enjoyed every minute. The rooms were a good size and very clean, the facilities were lovely and the regular shuttle to the MRT and VivoCity Shopping Centre was particularly convenient. While all staff were always helpful and friendly, we would particularly mention concierge Daniel, pool manager Alson and Maître d Peter whose hospitality ensured our holiday was exceptional.

고객 평점 1.0/5

Donghyeon B. 커플 - 전체(All) 통지 확인

1. 숙소에서 오줌 찌린 냄새 남 2. 창문을 여닫기 어려움 3. 계단은 많은데 경사로가 없어서 캐리어 끌고 다니는 여행객들에게 불친절함 4. 부피가 큰 캐리어는 셔틀 버스에 탈 수 없음(미리 안내 받지 못함)-B버스 타라고 쫓아냄 5. 카운터는 친절한데 그 외의 것들이 불친절 6. 진입 경로가 불편

Wonderful relaxing hotel

트립어드바이저 평점 5.0/5

TheGriffithsOzFamily TripAdvisor 인증 리뷰

Relaxing, family friendly hotel. Staff were very helpful, rooms were very spacious and clean. Hotel ambience made this a wonderful experience. The highlight of this stay was the fish spa! Loved it. The pool was lovely and deep for swimming as well.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 922 리뷰 8.5/10 위치
  • 2,129 리뷰 7.1/10 객실
  • 3,517 리뷰 8.5/10 서비스
  • 24 리뷰 6.5/10 인터넷 가격
  • 1,629 리뷰 8.7/10 레스토랑
  • 1,168 리뷰 7.8/10 분위기
  • 848 리뷰 6.1/10 편의 시설
  • 713 리뷰 8.5/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.