ibis Saigon Airport 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 1,772 أراء

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2 Hong Ha St, W2, Dist Tan Binh, 70000 Ho Chi Minh, Vietnam

الوصف

خدمات الفندق الإضافية

  • Free Airport Shuttle service (Advance Booking required)

  • Day-Use Room option available (Direct Booking only)

  • 24/7 Room Service

  • Beautiful Outdoor Roof-top Pool & Bar with Airport view

  • Wellness Center available: Steam & Sauna, Gym

الإقامات المتوفرة لدينا

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موقع الفندق

ibis Saigon Airport

2 Hong Ha St, W2, Dist Tan Binh
70000 Ho Chi Minh
Vietnam

نظام تحديد المواقع العالمي (GPS):10.813508, 106.665704

الهاتف
فاكس +84 28 3848 5558

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

BISTRO BY OOPEN

Let us entertain your taste buds with flavors from around the world, treat yourself to a culinary journey, rich in taste and originality! The ibis kitchen is available with savory and sweet dishes.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  1,772 أراء

تقييم TripAdvisor  4.3/5  945 أراء

Disgraceful Management, Broken Promises, and Complete Disregard for Guests – Avoid This Hotel

ملاحظة Tripadvisor 1.0/5

sawadee_1 تقييم TripAdvisor المعتمد

I’m writing this review as a fully paying guest, an ALL Platinum member, and someone who has stayed at Accor properties all over the world – and I can confidently say that my experience at Ibis Saigon Airport was one of the worst I have ever encountered. Let me start with this: if you’re considering staying here expecting basic hospitality, cleanliness, and professional service – look elsewhere. Upon arrival, my wife and I were placed in an upgraded room. While this was framed by management as a grand gesture of goodwill, it was in fact part of my Platinum-tier entitlement. That’s where any semblance of a pleasant stay ended. What followed was nothing short of chaos and embarrassment: My wife personally went down to the lobby to request a frying pan and a small amount of oil – standard requests in an “apartment-style” room. Over one hour later, after four staff visits, we were still missing basic items. The final delivery included dirty utensils, and the staff member even questioned why we were asking for more, saying she had “already brought everything.” When I followed up with reception, they referred to my wife as “your friend in the room.” This level of unprofessionalism and casual disrespect is unacceptable – especially after providing her passport at check-in. I ended up cleaning the cooking items myself at 10:30pm, after an hour and fifteen minutes of delays. The frying pan, when it finally arrived, was greasy and unhygienic. After voicing my concerns to the Front Office Manager (Ms. Chau), she acknowledged the poor service and even offered to return the 3,000 points I used to partially pay for the stay. I appreciated the gesture at the time – only to find out, days later, that they had retracted it. Why? Because the hotel had now decided that the room upgrade (which was part of my tier benefits), a couple of drinks, and a complimentary fast-track airport service (which they offered, not me) somehow cancelled out their own failed service delivery. To justify this, the General Manager emailed me a list of “extras” they believed I had received – including keeping the rooftop bar open until 1AM (which I never used) and listing down costs of “compensations” that were never offered in lieu of the points. It felt less like customer care and more like a petty financial audit – one that insulted my intelligence and completely ignored the initial reason I complained. Rather than owning the mistake and honoring their word, the management team decided to weaponize “service gestures” retroactively, blaming the guest for accepting what they themselves had voluntarily offered. The tone of the final email was particularly galling: rather than taking accountability, it leaned on emotional appeals like “we are hurt that you are disappointed because we gave you our best.” I'm sorry – “our best” should not result in dirty cookware, delayed service, disrespectful language, and broken promises. This is not hospitality. This is damage control disguised as professionalism. I left this hotel not just disappointed, but staggered by the arrogance of the management team – especially the General Manager – who preferred to highlight their own perceived generosity rather than listen to a guest who was clearly let down. I’ve stayed in budget hotels with better service ethics than what I experienced at Ibis Saigon Airport. I will never return, and I urge future guests to think very carefully before booking. There are plenty of other hotels near the airport where respect, efficiency, and actual hospitality still mean something.

Dear sawadee_1, Thank you very much for taking some of your time to share your experience at our hotel. Please allow me to express my sincerest apologies for not being able to provide you and your wife a memorable stay at the ibis Saigon Airport. As a Platinum ALL member, our team was fully dedicated to serve you from your arrival until your departure and as you mentioned we were proactive to offer extra unrequested benefits. We have also immediately acknowledged and apologized for the incident about the late delivery of the cooking utensils and offered significant compensations. Unfortunately, I understand that this resolution remains not suitable for you and I am very sorry for not being able to provide you with satisfaction. Rest assured we will continue to train and improve ourselves and we hope this experience will not impair your confidence in the ibis hotels. Best regards, Marc DUPUIS General Manager

Beware the 'Free Shuttle- arriving and leaving !

ملاحظة Tripadvisor 2.0/5

283deanw تقييم TripAdvisor المعتمد

Picked this hotel as we wanted somewhere close to Saigon Airport as we had just flown in and were flying out the next day. Best advice is ignore the 'free shuttle' and just jump in a cab to take you there (its too difficult and busy to walk to) The free shuttle guy was there but wanted to wait for about 3 different flights to arrive before driving us the 5 mins to the hotel !! it was nearly midnight and this added an hour on to us getting to bed. Next we had booked the 'free' shuttle & seater the next morning at 10am for 5 of us plus luggage. We got down in plenty of time and saw the shuttle outside which by now was full of aircrew leaving the hotel Not enough room for all of us !! We spoke to manager who told us he would call a local taxi which he did indicating the hotel would pick up the bill for the taxi (which they didn't !!) the taxi driver expected us to pay when we got to the airport which of course we did......... very very poor service from staff at the hotel. Spoilt what was otherwise a cheap, handy and clean roomed hotel.

Dear Valued Guest, Thank you very much for choosing the ibis Saigon Airport for your stay in Ho Chi Minh City and for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced with our shuttle service. Please kindly note that our complimentary airport shuttle operates on a first come, first served basis and can occasionally reach its capacity, especially during peak travel times. On the morning of your departure, although the 11:00 AM trip was not fully booked, we had enough seats for your party but due to the large number of suitcases you had, unfortunately, the shuttle could not accommodate all of them. Our Supervisor offered to call a taxi on your behalf and Mr. Tien from our team assisted with loading your luggage into the car. The taxi fee has been covered by the hotel and we are surprised you had to pay it again upon arrival at the airport. We are investigating on this issue with our taxi partner as it is the first time we are facing this situation . We really regret this incident and kindly contact us back should you need a refund. We value your feedback as it helps us improve our service and coordination with third-party providers. Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back and serve you better in the future. Sincerely, Marc DUPUIS General Manager

Convenient, comfortable and great value

ملاحظة Tripadvisor 5.0/5

OyOyOy تقييم TripAdvisor المعتمد

We had an overnight stay as no connecting flights, so stayed at the IBIS. Hotel is about 10 mins interesting taxi ride to the hotel, about $15AUD, but worth it as it’s too difficult to walk. Hotel is great for a night or two. Rooms are small but comfortable and clean. Staff are very friendly and helpful. Breakfast is ample and covers all the main foods you want at Brekky. There is a great rooftop bar/restaurant and pool where can get a great view of the city and watch the planes come and go. Overall a great stay for a short period.

Dear Valued Guest, We very much appreciate your comments regarding your stay at ibis Saigon Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Marc DUPUIS General Manager

Convenient Location

ملاحظة Tripadvisor 5.0/5

915philc Couples - تقييم TripAdvisor المعتمد

Great location close to the airport and an efficient two way transfer process. We only stayed for a night before flying out the next morning so this hotel was very convenient and cost effective. The rooms are relatively small but they were modern, clean and comfortable. There is a Starbucks on the ground floor so you can get your morning coffee fix. We would stay here again.

Dear 915philc, We are very grateful for your comments regarding your stay at ibis Saigon Airport. Any positive feedback brings us joy. I will share your feedback with my teammates. I am sure this feedback will be an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Marc DUPUIS General Manager

Great value and nice location

ملاحظة Tripadvisor 5.0/5

larrypost Friends getaway - تقييم TripAdvisor المعتمد

Conveniently located near the airport with complimentary hotel shuttle. Nice local and international eateries in the vicinity, and quick Grab rides into the main District 1.

Dear Larrypost, We very much appreciate your comments regarding your stay at ibis Saigon Airport. It is always a pleasure to receive positive feedback about our unique location, very close to Tan Son Nhat International Airport. Our guest satisfaction is of utmost importance to us and we always try to make sure you feel the most well-being while staying with us. Thank you again for sharing your experience, and we hope your next visit to ibis Saigon Airport will be as pleasant as the previous one. Sincerely, Marc DUPUIS General Manager

بالاشتراك مع TripAdvisor

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مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Ho Chi Minh

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.