Hotel Mercure Bydgoszcz Sepia 4 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 923

Gwarancja
najniższej ceny
Hotel Mercure Bydgoszcz Sepia - Image 1
Hotel Mercure Bydgoszcz Sepia - Image 2
Hotel Mercure Bydgoszcz Sepia - Image 3
Hotel Mercure Bydgoszcz Sepia - Image 4
ul. Marszałka Focha 20, 85070 Bydgoszcz, Polska

Opis

O hotelu

  • Hotel w centrum miasta vis a vis Opery Nova

  • Nowoczesne pokoje z przeszklonymi prysznicami

  • Strefa fitness / 24 Sauna

  • Taras restauracyjny na dachu hotelu z widokiem na panoramę Bydgoszczy

  • Green Key certification

Nasze pokoje

Lokalizacja hotelu

Hotel Mercure Bydgoszcz Sepia

ul. Marszałka Focha 20
85070 Bydgoszcz
Polska

Pozycja GPS:53.124749, 17.99959

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

FOCHA 20

Great food and aromatic wine are a passion we share with our guests. In Focha20, you will find local specialties and a varied menu of dishes made from carefully selected ingredients.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 923

Ocena TripAdvisor  4.6/5  Liczba opinii: 474

A Lovely Stay

Ocena na stronie TripAdvisor 5.0/5

Marcin B Opinia zatwierdzona w TripAdvisor

Very pleasant stay with helpful staff, spotless rooms and a calm atmosphere. Comfortable beds and great location. I’d happily stay here again!

Ocena klientów 5.0/5

Szymon P. Pobyt służbowy - Opinie potwierdzone ALL

Hotel jest bardzo dobrze zlokalizowany, do tego rewelacyjna obsługa. Wygodne pokoje, którym niczego nie brakuje. Do dyspozycji gości sauna co jest ogromnym plusem. Może trochę mała restauracja jak na taką wielkość hotelu, ale ten minus można wybaczyć.

Ocena klientów 5.0/5

Maciej N. Pobyt służbowy - Opinie potwierdzone ALL

Przemiła obsługa na recepcji i w restauracji, przepyszne i urozmaicone śniadanie.

Ocena klientów 5.0/5

Mariusz J. Pobyt służbowy - Opinie potwierdzone ALL

Profesjonalnie, miło, sympatycznie, aż się chce wracać :)

Not given what was paid for ... Don't like being ripped off!

Ocena na stronie TripAdvisor 3.0/5

Bjkkent Opinia zatwierdzona w TripAdvisor

The access to the hotel is limited and the bar and reception area is very small. The atmosphere is mainly couple based and lacks something. The rooms are large but rather tired, a little bit like the person who cleaned mine as all that was done was to throw the quilt over the mattress, no crockery cleaned or removed, and having searched for a while I found the TV controller under the quilt. The weather was very cold when I visited but I found the room quite cold . The bar service is quite shoddy and the prices are ridiculous... £10.00 for a 250 ml of wine which actually was never that. At most it was 185 ml and when I challenged Kasper behind the bar he said he gave me the most popular wine without giving me a choice; quite rude if I'm honest. I had breakfast included and the choice was varied but mainly continental. The toaster didn't toast, very little seating, the hot drinks were cold. The shower was fabulous, powerful and hot, however I had to move the kettle to the side of the bed because the way the fitted furniture had been installed, the plug couldn't fit. I don't like giving negative reviews but certain things put my back up, especially being completely ripped off in the bar. Never been a large glass of wine and to charge that was disgusting. I don't like being ripped off! Oh, I kept trapping my fingers in the access door because it was broken. Also, when sat in the reception/bar area, the visual disturbance from the big wheel outside could trigger someone with epilepsy to have an event. My reviews are usually very positive but this time I'm quite annoyed. Also, I know this seems very pretentious but if your not Polish then the TV is unfit for you... I know it's Poland but it's a tourist area ... There needs to be some adaptation.

Dear Mrs. Beverley, Thank you very much for choosing Mercure Bydgoszcz Sepia and for taking the time to share your detailed feedback with us. Please be assured that I have carefully reviewed all of your comments and discussed them thoroughly with the relevant team members. I also held a conversation with our staff to better understand the situation described. Mr. Kacper, the waiter you mentioned, is a long-standing and highly valued member of our team. We are confident that he had no intention of misleading or overcharging you. During our discussion, he explained that you requested a dry wine, which is slightly more expensive than our house wine (which is semi-dry). He offered the least expensive option available within this category, while still ensuring very good quality. Nevertheless, if you felt misinformed or uncomfortable with this situation, please accept our sincere apologies. Your technical remarks have also been shared with our Technical Manager so that all reported issues can be addressed and resolved as quickly as possible. Thank you once again for your constructive criticism. We truly appreciate such feedback, as it helps us improve our services and enhance the experience of our future guests. I sincerely hope that you will choose to visit us again in the future and allow us the opportunity to present the highest standard of service. Kind regards, Jakub Fetter General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 419 Liczba opinii 9/10 Lokalizacja
  • 393 Liczba opinii 9.1/10 Pokój
  • 434 Liczba opinii 9.6/10 Obsługa
  • 13 Liczba opinii 3.1/10 Internet
  • 236 Liczba opinii 9.3/10 Śniadanie
  • 181 Liczba opinii 8.8/10 Komfort
  • 122 Liczba opinii 9.5/10 Czystość
  • 102 Liczba opinii 9.4/10 Klimat

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Bydgoszcz - wszystkie nasze hotele
informacje prawne PDF