Mercure Riga Centre 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.2/5 รีวิว 750 รายการ

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Mercure Riga Centre - Image 1
Mercure Riga Centre - Image 2
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Elizabetes 101, LV-1050 RIGA, Latvia

รายละเอียด

ความพิเศษของโรงแรม

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

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สถานที่ตั้งโรงแรม

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

พิกัด:56.947592, 24.123197

โทรศัพท์
แฟกซ์ +371 67 869 901

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ในสถานที่
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  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

BAR

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.2/5  รีวิว 750 รายการ

เรทติ้งบน TripAdvisor  4.1/5  รีวิว 990 รายการ

Avoid that terrible and russian speaking place, learn some English please, clean up the rooms, uncomfortable smell in wc

คะแนนจาก Tripadvisor 1.0/5

Ruslanas K รีวิวที่ได้รับการรับรองจาก TripAdvisor

Terrible experience, they charge for deposits, and not giving it back, for no reason. Avoid that terrible and russian speaking place, learn some English please, clean up the rooms, uncomfortable smell in wc Plesiosaur in staff was very means and unfriendly to us, just because we are English speaking Lithuanians.

Dear Ruslanas, Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations. At Mercure Riga Centre Hotel, we strive to provide a welcoming and professional environment for all our guests, regardless of nationality or language. Our team members speak multiple languages, including English, to assist all visitors as effectively as possible. Regarding the deposit, it is a standard hotel procedure, clearly stated in the "Hotel Important Information" section on all booking platforms. It is fully refundable upon check-out, though the processing time may depend on your bank. If you have not received your deposit yet, please contact our reception so we can assist you. We sincerely apologize if you felt uncomfortable during your stay. Cleanliness and guest satisfaction are our priorities, and we encourage all guests to inform our 24/7 reception desk of any issues during their stay so we can resolve them immediately. We appreciate your feedback and will take it into consideration to improve our services. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

New Year Break in Riga

คะแนนจาก Tripadvisor 3.0/5

mcgill73 รีวิวที่ได้รับการรับรองจาก TripAdvisor

My partner and I decided to spend three days at New Year in Riga, and decided to book here as was able to use points from the Accor loyalty programme to pay towards the room. After flying from London we got the number 22 bus from the airport, which took around 30 minutes to the central station- the hotel is a 5-minute walk from here. Upon arrival at the hotel reception we were met with an empty desk, and sign saying someone would be back in 20 minutes. As we were hungry and it was now getting close to 11pm, we decided to go into the next door Origo shopping centre and find some food. We then returned to the hotel, and this time there was a member of staff at reception who was able to check us in. We were given room 335, and we were initially impressed with what we were given. The room had a contemporary feel and was of a good size. There was ample space for clothes and shoe storage, a safe and a fridge which contained a number of food and drink items for purchase, together with complimentary tea and coffee-making facilities. There was also a clean and spacious bathroom with a good quality shower. We had breakfast included in our rate, and were quite underwhelmed by the experience. The breakfast room is not big enough for the number of guests in the hotel, meaning that people often have to wait around for a table to become available. During our stay they were also understaffed, meaning that tables weren’t cleared regularly and dirty crockery soon built up. This also meant that crockery wasn’t cleaned so there were shortages- we had to use paper cups for our coffee and orange juice. We also felt that the choice of food and drink on offer was limited, and not what you would expect for a hotel of this type. At the end of our first day in Riga we returned to our room and noticed a strong smell of sewage. We asked if this could be dealt with or moved to another room, and reception agreed we could move to room 352. After moving in we realized that it had connecting door to the next door room, with the result that we could hear in intimate detail what was being said. This was not too much of a problem the the first night, but on the final night of our stay there was a lot of noise and I had to knock on the door to ask our neighbours to be quiet. The hotel is well located- it is only a 10-minute walk to the Riga Old Town. The Origa shopping centre has a range of shops including a large Rimi supermarket which we visited to buy drinks and snacks during our stay. We also took a day trip to Jurmala on the coast during, and it only takes 30 minutes by train from the Central Station. There is also a spa in the hotel but guests have to pay to use it, which we found surprising. We enjoyed spending New Year in Riga, but were slightly disappointed with our stay at the Mercure. Maybe it was the time of year but we felt that the hotel was not firing on all cylinders during our stay, and hope that this was a one-off.

Dear Guest, Thank you for choosing Mercure Riga Centre Hotel to celebrate the New Year and for sharing your feedback. We are delighted to hear that you enjoyed the convenient location of our hotel, which made it easy to explore Riga’s Old Town and the surrounding areas. It’s wonderful that you took advantage of the nearby attractions, including the Origo shopping center and the quick train trip to Jurmala. We’re pleased that you appreciated the contemporary design and amenities in your room, such as the ample storage space, complimentary tea and coffee facilities, and the spacious bathroom. At the same time, we regret that certain aspects of your stay did not meet your expectations. We acknowledge the delay at check-in and appreciate your patience. Please rest assured that we are addressing this to ensure a smoother experience for all our guests in the future. Regarding breakfast, we are continuously working to improve the dining experience, including expanding our service efficiency and food variety to better meet our guests' expectations. We would also like to clarify that access to our spa area is available for a modest additional fee of just 15 EUR for a 2-hour session, providing a great opportunity to relax and unwind during your stay. Thank you again for your constructive feedback, which helps us enhance our services. We hope to have the pleasure of welcoming you back in the future to provide an even better experience. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Never again!!!

คะแนนจาก Tripadvisor 1.0/5

Led D รีวิวที่ได้รับการรับรองจาก TripAdvisor

Good location, city center. Do not use any gift cards with special offers like "vacation with spa for two" in this place. Spa - two miniature baths. (The steam sauna has a strong mold smell) Jacuzzi - "bath" with ice water. Dinner is a separate topic. First of all, they mixed up the dishes. "Special menu" - cheap pasta with chicken or salmon, oversalted soup (very similar to the ready-made version from the store, because it is impossible to eat meatballs in it. I'm not even sure that there is meat in them.) and dessert - by the way, a very tasty cake. The room is clean, but very small. Champagne was prepared for us, and a welcome letter was addressed to a completely different person. The view from the window is an inner courtyard and an old house. The air conditioner did not work. (Judging by the reviews of many guests - it never works). To the question: How long does the staff at the reception desk work, the answer was given in a rude and dismissive manner (blonde girl). That same evening after “dinner” we decided to move

Dear Valued Guest, Thank you for sharing your feedback about your recent experience. I’m sorry to hear that your stay did not live up to your previous visit. It’s disappointing to learn that the quality of the dining experience has declined significantly. We appreciate your comparison of last year's offerings, such as the coconut soup with salmon and the chocolate fondant, to this year's simpler meals. I understand how disappointing it can be to find the same dessert served again at breakfast and to miss out on the ambiance and thoughtful touches you enjoyed before. Regarding the "SPA" experience, I apologize that it didn’t provide the romantic atmosphere you were expecting. Please note that the hotel's spa has always been a shared facility and requires advance booking during specific operating hours. If you were looking for privacy, you could have paid an additional fee for this service at the front desk during check-in. Alternatively, you could have contacted us in advance, and we would have been happy to provide you with a complimentary welcome treat. I appreciate your comments about the champagne and welcome fruits in the room. It’s clear that your expectations were not met in these areas, and I will ensure your feedback is passed along to the relevant teams for review. We sincerely hope to have the opportunity to regain your trust in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Unpleasant bartender

คะแนนจาก Tripadvisor 4.0/5

Alise B รีวิวที่ได้รับการรับรองจาก TripAdvisor

We had quite a pleasant stay, although it was slightly marred by a few issues. The rooms are spacious enough, but there was a water outage, which is never a pleasant experience. The air conditioning also needs repair as we encountered problems with it as well. A very unpleasant experience was with the bartender, who is definitely not suited for his job. I haven't seen such an attitude in a long time! He didn't even respond to questions or requests to purchase something. It was disgusting to witness. I didn't catch his name because he wasn't wearing a badge, but it seems unlikely that people straight out of prison would be employed here (at least I haven't seen such individuals), as he was the only issue. However, this was the only negative encounter with the staff. The reception staff were helpful and apologized profusely for the water shortage, which was understandable since it wasn't their fault at all. I would also like to express my gratitude to the manager, Vladislav (if I remember correctly), who assisted with issues regarding the room and the bartender's unacceptable attitude. Although I do not live in Latvia, I would like to find a hotel to stay at when I visit. If the issues with this one staff member and the ventilation were resolved, my husband and I would gladly stay here again and again. The prices could be more friendly, but it is the season...

Dear Aliseb650, Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and are glad to hear that, overall, you had a pleasant stay with us. We are pleased that you found the rooms spacious and appreciated the assistance from our reception staff and manager, Vladislav. Your positive comments about their helpfulness and professionalism are greatly appreciated. However, we deeply regret the issues you encountered during your stay. The water outage and air conditioning problems are certainly not reflective of the high standards we aim to maintain, and we apologize for any inconvenience these caused. We are currently addressing these issues to prevent future occurrences. We are particularly concerned about your experience with our bartender. Providing courteous and responsive service is fundamental to our values, and we are disheartened to hear about the negative encounter you had. We take such feedback very seriously and will be taking immediate steps to address this issue with our staff to ensure it does not happen again. Thank you for highlighting your overall positive interactions with our team and for expressing your willingness to stay with us again. Your suggestions for improvement are invaluable, and we are committed to making the necessary changes to enhance our guests' experience. We hope to have the opportunity to welcome you and your husband back in the future and provide you with a stay that meets all your expectations. Warm regards, Karina Mihalkina Front office manager

Stone Faced Staff, Adequate Accommodations, Safe Convenient Area

คะแนนจาก Tripadvisor 3.0/5

Pedro L รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is a basic hotel within walking distance of the bus station, with a basic breakfast in the morning though I would avoid the omelet station (the woman making omelets that morning burned mine, totally charred black on the bottom and inedible). The front desk staff are among the unhappiest I have ever seen, stone faced as if they were forced to be there as indentured servants. There were long lines at check in as well. If you just need basic lodging this is an option but if you are looking for any degree of service at all you will need to go elsewhere.

Dear PedroL543, Thank you for taking the time to share your experience with us. We value your feedback as it helps us identify areas for improvement. We are glad to hear that you found our hotel’s location convenient, being within walking distance of the bus station, and that you felt safe during your stay. However, we are truly sorry to learn about your dissatisfaction with the service provided by our front desk staff. We strive to offer a welcoming and friendly environment, and we regret that this was not reflected during your visit. We will address your comments with our team to ensure a more positive and engaging attitude towards our guests. We also apologize for the issue with the omelet at breakfast. We aim to provide a satisfying breakfast experience, and it’s clear that we fell short in this instance. We will review our breakfast service to prevent such occurrences in the future. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Karina Mihalkina Front office manager

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