Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 772 reviews

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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  772 reviews

TripAdvisor Rating  4.0/5  977 reviews

Customer review rating 2.0/5

Vitali K. Business - Confirmed reviews ALL

Hi. In general (cleanliness of the room, breakfast) everything is ok. What I DO NOT like is your rule with 50 EUR deposit. My visits are always paid for before my arrival, and this deposit sounds like a lack of trust in your clients, which greatly affects my level of loyalty. I stay in many different hotels and and there is no such practice anywhere. I once asked the receptionist what is it for, she told me that it is for the case if I take something from the minibar, ok, I can understand maybe this, but on one of my visits minibar was completely empty (I never use it, I just checked). Sounds weird. My colleagues also stay at your hotel and they also do not like this deposit condition. At one point I admit that we may choose another hotel chain. To pay this deposit I need to have a physical card or cash. On my last visit (22-23 of April 2024) I had neither, the reception asked me to provide my card details along with a three-digit code for payment. But these are my personal dates. Is it legal from your side to request this data? I am not sure! What else could I be surprised about one day in your hotel? Violation of my privacy during my stay at the hotel? And one more - when I pay by card, you receive a deposit immediately, and then I have to wait for a refund within a day after the check out, this causes additional inconvenience. And in general, keep in mind that people by nature tend to share their negative experiences more often than their positive ones... My name is K. Vitali, if needed - you can contact me (K.…).

Dear Vitali K., Thank you for sharing your feedback with us. We appreciate your detailed insights into your recent stay at our hotel. First and foremost, we apologize for any inconvenience or discomfort caused by our policy regarding the €50 deposit. We understand your concerns regarding trust and loyalty, and please know that it's never our intention to make our valued guests feel uneasy. The deposit is indeed a standard practice in many hotels to cover any incidental expenses, such as minibar usage, and we're sorry for any confusion or inconvenience it may have caused. Regarding your privacy concerns, we want to assure you that protecting our guests' privacy is of utmost importance to us. The request for card details is solely for the purpose of processing the deposit, and we treat all personal information with the highest level of confidentiality and security. However, we understand your apprehension, and we will review our procedures to ensure they align with the best practices and legal standards. As for the delay in refunding the deposit, we acknowledge that this can be inconvenient, and we will look into ways to streamline the process to minimize any inconvenience for our guests. Your feedback is incredibly valuable to us, and we will take it into consideration as we strive to improve our services and policies. We sincerely hope that you will give us another opportunity to exceed your expectations in the future. If you have any further concerns or questions, please feel free to reach out to us directly. We are here to assist you in any way we can. Warm regards, Karina Mihalkina Front Office Manager

Well located, good stuff, no deposit back

Customer review rating 0.5/5

Ei… Business - Confirmed reviews ALL

The deposit still has not been rerurned (Mercure hotel took deposit money week ago! and still holding it!)

Dear Einārs, Thank you for taking the time to write a review about your stay, we truly appreciate constructive feedback to make every guest's stay memorable! Regarding the deposit transaction, that was made during your stay it is a hotel policy as a guarantee and safety of the room, also for using some of other extras: dinner in a restaurant, visiting a SPA or parking, minibar. By freezing money in a bank account, it will be frozen until you check-out and will be returned to your card without notification within up to five business days, depending on your bank account. Regarding your situation, we would like to once again apologize for the inconvenience, the money was returned on the day of your departure, for detailed information you can always contact your bank directly. We also would like to warn you that deposit can be enrolled back without notification. We appreciate your understanding in this matter and look forward to welcoming you. If you have any further questions or need assistance with your stay, please feel free to reach out. Best regards, Santana Baitīte, Front Office Manager Mercure Riga Centre Hotel

Good location

Customer review rating 3.5/5

Nimrod Friends - Confirmed reviews ALL

Check in agent was very unpleasant and he didn't even tell us where and when breakfast was served. Not a smile, not "how was your trip?". Didn't feel welcome. Room was OK, not modern nor renovated, but good enough. Excellent WIFI. Breakfast - was included in the price. Very messy and disorganized. Only one coffee machine although the room was full. Didn't bother to go on the second day. Also, it was weekend AND holiday, why is the breakfast served only until 10? Bartender - wasn't nice or smiling either. Felt like he was doing us a favor by serving us drinks. Other guests even asked him "why are you angry?". Overall, I chose this hotel due to its proximity to the train station, which is great. But I probably won't stay again, unless I'll have to.

Dear Nimrod , Thank you for choosing our hotel for your recent stay. We're grateful for your feedback, as it helps us improve our service. While we regret that your experience fell short of your expectations, we appreciate your understanding and patience. We apologize for any inconvenience you encountered during check-in. Rest assured, we're taking steps to enhance our communication with guests to ensure a smoother experience. Regarding breakfast, we understand your frustration and are committed to improving its organization to better accommodate our guests' needs. On a positive note, we're delighted that you found our hotel's location near the train station convenient and enjoyed the excellent Wi-Fi connectivity. We sincerely hope you'll consider giving us another opportunity to exceed your expectations on your next visit. Thank you once again for your valuable feedback. Warm regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Good location

Customer review rating 2.5/5

Sandesh R. Families - Confirmed reviews ALL

The hotel is in the center with good location and access to public transportation, it’s neat and clean too. How ever the service and issue resolution to problems or to complain is not to the expected standards. Staff is not welcoming

Dear Sandesh R., Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient and that you appreciated its cleanliness. However, we apologize for any shortcomings you experienced with our service and issue resolution process. Providing excellent customer service is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. If there's anything else we can do to assist you, please don't hesitate to reach out. Sincerely, Karina Mihalkina Front Office Manager

Great hotel for a weekend in Riga

TripAdvisor rating 5.0/5

somapal_25 Couples - TripAdvisor review

Great hotel, perfect location and good breakfast! Perfect for a weekend in Riga! Very close to tourist attractions and very comfortable! Hotel staff very friendly and the hotel has a lovely atmosphere. Very close to the main shopping centre.

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Other web-users rate our hotel

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  • 838 reviews 7.9/10 Breakfast
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