Отель Mercure Стамбул Вест и конгресс-центр 5 звезды

The Mercure is a worn and extremely tired part of the larger complex. Stayed here one night due to missed connecting flight in Istanbul, with the hotel being selected by the airline. The first room I was given had curtains, but they were only partially connected to the curtain track. In the next room, the carpet was worn and very badly stained; the towels are all badly frayed and thinning with age and use; the walls in the bathroom have very concerning marks/stained on them; cigarette burns on furniture; the walls are paper thin, so you hear all of the activity in the rooms next-door. On the plus side, there was free wi-fi, complimentary drinking water in the room and the bed linen seemed fresh. The evening meal was a buffet and the salad was very good. However, lunch the following day had no choice, a fixed menu and if you don’t like it (non-fish eater for instance), don’t eat it. In fairness to the restaurant manager, he did get me a salad, but this consisted of one tomato, cut into quarters and a significant pile of lettuce leaves, with some local cheese on the side (that is the extent of the recipe if you are thinking of trying it yourself). I did raise the above with reception, with a fairly predictable response but, in short and on cleanliness alone, this is not a five star standard hotel, in my opinion.

This hotel ticks most boxes: spacious room, clean, 2 good size comfortable beds, enjoyable shower with rain shower head and good location. The breakfast spread was decent but not the best. Overall an enjoyable stay and I would recommend it

The Mercure is attached to the Pullman but it is a very very poor cousin to the Pullman. Lights are like in a Steven King movie, barely lit, but I suppose it detracts from the stained and worn carpet. Our room had the same grotty carpet, cigarette burns on the bedside tables, holes in the headboard, aircon that only heats, a light that immediately shorted out at the on/off switch, small paper cups for tea making that leak with boiling water. When we approached reception they said "What do you want me to do about it?" Would not recommend at all. Terrible experience.

We are staying there while we were waiting for connected flight. We did not get 3 beds room, and we waited over 4 hours for an extra bed for my son in 2 beds room. In first room they give us the door was broken, and when we get the second room electric lock faild... Carpet floor in the room is in realy bad shape. Stuf also isn't very friendly... Do not go there.

Fantastic staff, great rooms, everything works in the room and the bed is amazing, the dining area and the bar are wonderful the service is great, the smoking area is great, I have found the perfect hotel to stay in my next trips with my son , the prices are great and I am not looking for other places, here it is perfect.