宜必思尚品布鲁塞尔中心史蒂芬妮酒店 3 星

客户意见评级 (ALL 评级) 4.4/5 756 评论

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Chaussee De Charleroi 66, 1060 布鲁塞尔, 比利时

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酒店其他优惠

  • 酒店提供免费无线网络

  • 带冰箱和微波炉的客房

  • 位于一流的购物区

  • 方便开车或乘坐公共交通

  • 全天候接待服务

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酒店位置

宜必思尚品布鲁塞尔中心史蒂芬妮酒店

Chaussee De Charleroi 66
1060 布鲁塞尔
比利时

GPS:50.829984, 4.356208

电话
传真 +32 2 612 81 32

抵达和交通

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酒店内
  • 停车
  • 不允许携带宠物
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 100% 无烟酒店

早餐

我们的客人评论

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ALL 评级  4.4/5  756 评论

TripAdvisor 评级  4.1/5  838 评论

Great stay!

Tripadvisor 评级 4.0/5

Kaytee S Couples - 经 TripAdvisor 认证的评论

We have just left this morning after staying here for 4 nights. We didn’t find the rooms ‘ small’ as some people have said and the cleanliness was also not an issue, we only asked for our room to be cleaned a few days but when it was done it was done to a high standard. Comfy bed, helpful USB sockets and found the bathroom to be of good size. Tram right outside of the door which was super useful and every member of staff we came across spoke really good English and were friendly. The only thing I would say is that the tram and road are fairly noisy so as others have said if you are easily disturbed a back room would be best! Would stay here again for sure.

Dear Guest, Thank you for providing us with your feedback, it is always gratefully received. We're delighted you found our rooms spacious enough for your needs and appreciated the thorough cleaning service during your stay. It's wonderful to hear our beds provided good rest, the USB sockets added convenience, and the bathroom layout met your expectations. Regarding your mention of ambient noise, we appreciate feedback helping us improve guest comfort. Our courtyard-facing rooms and complimentary earplugs remain available for future stays upon request. We're particularly pleased you valued our tram-side location connecting you to Brussels' highlights, and that our multilingual team's service enhanced your experience. Their dedication to making guests feel welcome is something we take great pride in. We hope that we can see you again soon. Kind regards, Claude Lempereur, General Manager

Terrible

Tripadvisor 评级 1.0/5

Sarah B 经 TripAdvisor 认证的评论

Honestly was one of the worst hotels I have ever stayed in. I stayed 2 nights on a business trip. I originally was in a back facing room on the 2nd floor and asked to change as the room was dark, the chairs was faded and stained and the wallpaper was coming off the wall a bit. The phone also was dirty. I moved to a front facing room on the 4th floor which was even worse. The entire floor smelled like cigarettes to start and this didn’t go away either. The room was dirty, the carpets and curtains had stains. The bathroom was dirty. I even found a toenail in my bed with red nail varnish (see red nail varnish stains). Truly I felt dirty myself after staying here. By this point I didn’t even bother to go back and complain because clearly the staff don’t care. The total came to about €215 euros which was honestly a waste of my money. I would never stay here again.

Dear Sarah, Thank you for taking the time to share your review. We apologize unreservedly for the cleanliness issues and environmental concerns you experienced. Our team has reviewed room preparation procedures and reminds guests about our courtyard room availability upon request. Should you return, we would ensure meticulous attention to your accommodation preferences. We certainly hope that we can welcome you back again. Best regards, Claude Lempereur, General Manager

A must if you want a stay on a budget in Brussels…

Tripadvisor 评级 5.0/5

sharp2014 经 TripAdvisor 认证的评论

As a family we would highly recommend this hotel. Rooms were spacious, clean and with amenities that in the UK are rare. We only stayed 2 nights but would have been happy to stay longer. Great location. Staff should be commended on their customer service. Brussels is a vibrant city and after a long day exploring we were more than happy to return to the hotel. And I must say the Parking at the hotel was just perfect. Safely tucked away in an underground space beneath the hotel with easy access directly from one of the two lifts. Many thanks….

Dear Guest, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled you enjoyed your stay with us. It’s wonderful to hear our spacious rooms and comprehensive amenities met your needs during your family visit. Our team takes pride in maintaining clean, comfortable spaces that feel like a home away from home. The convenient parking access and central location near Brussels’ vibrant attractions make exploring effortless, and we’re delighted this enhanced your experience. We look forward to seeing you again in the future. Best wishes, Claude Lempereur, General Manager

Elevator out!

Tripadvisor 评级 4.0/5

the_lofty_attic 商务住宿 - 经 TripAdvisor 认证的评论

Simple, smart hotel, good location, but better to get a higher floor to avoid the noise from the busy street and bus stop. Comfy beds and a/c to deal with the heat. Good breakfast. Major issue was the elevator was broken and looked like it had been for a long time which meant a long trudge up poorly lit stairs to reach my floor.

Dear The Lofty, Thank you for taking the time to share your feedback with us. Your positive comments about our comfortable accommodations are much appreciated. We apologize for the inconvenience with the elevator access. Our team is addressing this matter to ensure smooth operations. Nonetheless, we are glad that our central location and breakfast service enhanced your experience. We look forward to welcoming you back for a more seamless experience. Best regards, Claude Lempereur, General Manager

Avoid - staff fail to act when there are disruptive guests

Tripadvisor 评级 1.0/5

ElleMayWales 经 TripAdvisor 认证的评论

The location is excellent. Rooms are clean and functional. Breakfast is acceptable. Unfortunately the staff failed to act when there was excessive noise from 11.30 pm onwards in one of the rooms. The initial phone call was answered by reception who promised to investigate. Despite many repeated phone calls which they kept hanging up on and multiple emails they did nothing. There was screaming, loud talking, laughing, multiple people in one room.the noise was ongoing for many hours. All my years of using Ibis I have never experienced such appalling customer service. Avoid at all costs, the staff won’t help you with any issues relating to noise.

Dear Ellema, We appreciate you taking the time to share your detailed feedback with us. We are delighted that you found our accommodations to be pristine and well-equipped, perfectly suited to meet your needs. The breakfast selection also met your expectations, offering a variety of options to start your day. We sincerely apologize that your stay did not fully meet your expectations. Our team takes great pride in ensuring the comfort of all guests, and we are extremely sorry for any disturbance you experienced during your stay. Our staff members are always available to promptly address any concerns and ensure a peaceful environment for everyone. Finally, we are pleased that you enjoyed our prime location in the heart of Brussels, surrounded by numerous attractions and conveniences. We hope to have the opportunity to welcome you back for a more serene experience. Best regards, Claude Lempereur, General Manager

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其他网络用户评价我们的酒店

  • 405 评论 8.8/10 位置
  • 484 评论 7.7/10 房间
  • 394 评论 8.8/10 服务
  • 25 评论 6/10 上网
  • 229 评论 7.6/10 早餐
  • 206 评论 7.6/10 清洁度
  • 6 评论 0/10 运动休闲

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