Novotel Itu Terras de São José Golf & Resorts

Went in this property for two nights, and didn't enjoy too much ! First impressions wasn't good,beginning with the front desk lady,she's not so sweet.The room is good but the worst part was the smelly pillows,with a disgusting smell of pre guest sweat, yuk ! I had to cover the pillow with my personal towel to avoid the bad smell !There was a low variety, low quality food, When I placed the reservation on-line it was never mentioned about payment for self or valet parking.You have to wait until 9am to use the pool ! Isn't this all freak ? I won't back in this property any time soon !

We came on the 1st of January to play a round of golf ( the hotel is promoting as golf and resort) and to have lunch or dinner at the hotel premises. When we walked in, and we asked the receptionist ( Larissa), she didn't know if the golf course was open ( she called to find out!!!) and she told us that we weren't allowed to go to the restaurant either as it was reserved only for guests of the hotel!!!!. We asked if the hotel is "pet friendly." which means if they accept animals, and she told us that yes, the hotel is pet friendly, but when we mentioned that we have a cat, the receptionist said the term "pet friendly" doesn't include cats!!! Absolutely ridiculous!!! Very unprofessional and sloppy customer service; it seemed like they had zero training. Everyone was guessing, and we felt that nobody was there to work but to ensure they would not have more workload, so they focused on sending customers away—a very disappointing experience from a Novotel.

Slow check in and check out. Food offering quite good. Smelly bins outside level 6 lifts not cleared for 4 days despite 4 requests to do so. Constant loud noise from unnecessary "entertainment" became very annoying. Brazilians seem to enjoy this noise but to me (an international visitor) it was noise pollution with no escaping it!

I visited this deal or Dell for business reason talked the building is new and also the furniture are pretty more done with nice architecture I what I found it really disappointing was the services.the first day the receptionist was not even speaking English and it took me A while to connect at the reception with the concierge.one morning there was no hot water in the room and I had to go to take a shower in the gym.when I did finally the checkout I spent 15 minutes thank you for the checking out. In my opinion the service must be improved a lot

I have been spending a week each month for the past 6 years. This is the only 4 star category International standard Hotel I approve in Itu & Sorocaba area, since it started less than 2 years ago. Besides the quality of the facility, amenities and its house keeping, are the people who are its assets. They really make you feel welcome and at home. One person in particular is Tony, who goes the extra mile, during each of my stay, to have a friendly conversation with his limited English language skills and attention to the little details to ensure, I enjoy each of my meal here.