罗马列奥纳多·达芬奇机场美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,154 评论

保证最优惠房价
罗马列奥纳多·达芬奇机场美居酒店 - Image 1
罗马列奥纳多·达芬奇机场美居酒店 - Image 2
罗马列奥纳多·达芬奇机场美居酒店 - Image 3
罗马列奥纳多·达芬奇机场美居酒店 - Image 4
Via Portuense 2470, 00054 菲乌米奇诺, 意大利

描述

酒店其他优惠

  • 距菲乌米奇诺国际机场仅一步之遥

  • 葡萄酒吧餐厅

  • 可使用健身中心（全天 24 小时开放）和室外泳池（5 月至 9 月开放）

  • 酒店获得了 SGS 的"安心悦界"认证。

  • 所有客房都提供免费无线网络，以及茶和咖啡器具

我们的客房

酒店位置

罗马列奥纳多·达芬奇机场美居酒店

Via Portuense 2470
00054 菲乌米奇诺
意大利

GPS:41.77306, 12.238787

电话
传真 +39 06 9993 5888

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LEONARDO RESTAURANT

餐厅专门供应精美的菜肴和香醇的葡萄酒，是美食爱好者品尝美味意大利菜肴和国际特色菜的理想选择。精选当地品牌时令食材烹制

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  1,154 评论

TripAdvisor 评级  3.2/5  1,472 评论

Hands Down My Worst Hotel Experience

Tripadvisor 评级 1.0/5

Adwoa O 经 TripAdvisor 认证的评论

I recently stayed at the Mercure Rome Leonardo Da Vinci Airport Hotel and experienced a deeply troubling incident that I feel compelled to share. Less than 30 minutes after checking into my room, a member of the hotel staff abruptly entered without knocking or announcing themselves. At the time, I was partially undressed and understandably shocked and alarmed by the intrusion. I immediately reported the incident to the front desk, where both the agent and the staff member apologized, explaining that the employee had intended to enter a different room. While I appreciated the apology, such a serious breach of protocol cannot be excused as a simple mistake. No staff member should ever enter an occupied guest room without proper procedure. What made matters worse was how the situation was handled afterward. As a female guest traveling alone, I found the front desk’s attempt to “make it right” — by offering me alcohol and a shuttle ride to the airport — to be both dismissive and inappropriate. Even more disappointing was the lack of response from management. My email complaint went unanswered for over a week, and it was only after I escalated the matter to ALL.com customer care in Canada that I received a reply. The response I finally received from the Front Office Manager, Elisa, reduced the incident to “human error” and offered me a mere 2,000 loyalty points (roughly €40) as compensation. A staff member entering an occupied room without permission is not a minor oversight; it is a serious breach of privacy and safety. Dismissing it as “human error” fails to recognize the gravity of what occurred and the distress it caused. The claim that “protocols were followed” despite the wrong room being entered only raises further concerns about staff training and accountability. Offering a complimentary drink and a few loyalty points does nothing to restore trust or address the violation of safety that occurred. Guests should always feel secure in their rooms — this is a basic expectation of any hotel stay, especially at a property that markets itself as four-star. I expected a clear acknowledgment of the breach, transparency about the corrective actions being taken, and a response that reflected the seriousness of the incident. Unfortunately, none of this was provided. I would urge travellers (especially single females) considering staying at this hotel to think twice.

Dont Bother!

Tripadvisor 评级 2.0/5

DivaDee15 经 TripAdvisor 认证的评论

We chose the Mercure as a nights accomodation in Rome near the airport so could easily access airport the next day. Its tired and could do with a pick me up. The first room we went into stunk of stale cigarette smoke and chemicals. Changed rooms - not much better. The bed creaked and groaned everytime we rolled over. For the price they are asking it really doesnt make the grade! Book somewhere else.

Awful. Avoid at all costs.

Tripadvisor 评级 1.0/5

Martin C 经 TripAdvisor 认证的评论

This hotel is truly dreadful. I Booked it because they advertise an “airport shuttle”. But it’s not complimentary-they charge €6 per person and even then the one we wanted was fully booked. Don’t bother trying to set the temperature on your room thermostat-they don’t work. Our room was freezing and we were told by reception that there is no heating in the hotel until November. They offered more blankets! If you are crazy enough to stay here bring lots of warm clothing. The hotel is a total joke and a disgrace to the Mercure brand. Literally anywhere would be better than this place.

My property thrown away and no compensation given.

Tripadvisor 评级 1.0/5

973francescot 商务住宿 - 经 TripAdvisor 认证的评论

While I was staying at the hotel, on the 3rd day, the cleaners accidentally threw away my dental retainer. I spoke to the receptionist, and they directed me to Elisa the manager. Elisa apologised for the inconvenience and promised me 2 vouchers to use in any Mercure location, which was appreciated. However, I am still waiting for the vouchers, despite emailing to follow this up. This is a clear statement of bad management and not caring for your customers when you have disposed of their property. I would not recommend to any of my business partners and will not be staying here again.

Disappointing stay. Pool broken.

Tripadvisor 评级 3.0/5

Road43611488959 Friends getaway - 经 TripAdvisor 认证的评论

Disappointed. Pool broken. No ramp to elevator. Isolated location. Surcharge for the airport shuttle you can only Pay cash.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,279 评论 8.7/10 位置
  • 1,646 评论 5.4/10 房间
  • 1,439 评论 7.9/10 服务
  • 167 评论 1.7/10 上网
  • 643 评论 3.9/10 清洁度
  • 520 评论 7.4/10 早餐
  • 401 评论 4.9/10 性价比
  • 328 评论 4.2/10 氛围

支持方 Trustyou

我们在附近的其他酒店

我们位于 罗马 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。