ノボテルローマエウル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 659 件のレビュー

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Viale Oceano Pacifico 153, 00144 ローマ, イタリア

説明

ホテルのその他の情報

  • 空港と地下鉄パラスポルト駅へのアクセスに最適な立地

  • エグゼクティブルーム、デラックスルームあり

  • コンサートやスポーツイベントに最適な52インチの大型スクリーン

  • イタリア料理、各国料理、アメリカンスタイルのバー

  • 公共交通機関でローマ市街へのアクセス良好

当ホテルの客室

ホテル所在地

ノボテルローマエウル

Viale Oceano Pacifico 153
00144 ローマ
イタリア

GPS:41.821823, 12.458743

電話番号
ファックス +39 06 5220 8441

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GAVIUS RESTAURANT

The Gavius restaurant serves old Italian recipes, traditional dishes and international cuisine to create a timeless menu in a modern and colorful setting.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  659 件のレビュー

トリップアドバイザーの評価  4.0/5  1,266 件のレビュー

Great overnight stop

トリップアドバイザーの評価 4.0/5

paulnk2016 ビジネス - トリップアドバイザー認証口コミ

Typical Novotel, modern, clean, functional with friendly staff. Nice room with all necessary features. Bar area of particular note with free tapas type buffet in the early evening. For those arriving by car it has ample parking and is easily accessible being on the outskirts of Rome city yet only 10 mins downtown.

Don’t go there

トリップアドバイザーの評価 2.0/5

Mimi_Brux ビジネス - トリップアドバイザー認証口コミ

Upon arrival the room was frozen (the air con was set at 17 degrees), and there was a strong smell of humidity. Signs of humidity were also shown on the wall paper. The light switch at the entrance of the room was filthy. I have paid €250 for the night as I have a meeting close by, it’s honestly depressing

Dear Customer, thank you for sharing your experience; we have taken note of your reports in order to improve our service. Kind regards. The Novotel Roma Eur Staff

Unwelcome, unclear, not a 4 star

トリップアドバイザーの評価 1.0/5

486taideg ビジネス - トリップアドバイザー認証口コミ

I was given a handicapped room without being asked. I was only given a choice of a room with bathtub or shower, I chose shower. Apparently this then assigned me to a room with a toilet and shower for handicapped. I was too tired to ask for a change on night one, so next morning I asked. The lady at reception in a. Dry condescending manner accused me of having chosen the room. I checked with the agency and they verified they had not. Then they offered to change the room which I could not take as I was out for work. On top, the room is barely a 3 star- old, used. The room was in front of a noisy laundry room on the fourth floor. Never again in Novotel.

Dear Customer, thank you for sharing your experience; we have taken note of your reports in order to improve our service. Kind regards. The Novotel Roma Eur Staff

Yes and no...

トリップアドバイザーの評価 3.0/5

Tomasz G トリップアドバイザー認証口コミ

Do I recommend it? Actually, almost yes. Would I come back - probably yes, but... Overall, I would give it a rating of 3+. Why? First, there was a technical problem when booking the hotel via the website. So I wrote an email to the hotel. This way I booked two rooms for the period from October 4 to October 8, 2023. The disadvantage of this booking method is the lack of online payment. However, I provided the card details in the form as a guarantee of the reservation. The day before arrival, the hotel tried to charge the cost of one night, but I was not informed about this anywhere in advance. However, the hotel employees - despite having correct data - used a primitive authorization method (without the presence of the customer, the Bank blocks transactions without the 3DS secirut). Nobody called me to ask what was going on. However, I immediately received an e-mail informing me that my reservation was not guaranteed and that there was a risk of its cancellation. I was already on vacation, and the situation stressed me out and resulted in a decline in the quality of my rest. I called the hotel, explained what was going on and that the card was OK (the entire Accor chain uses it for my reservations and it's fine). Zero understanding, and as you can see from the status, I'm not a rare online customer. Instead of understanding, the lady I was talking to started talking to me in Italian (we had spoken in English before). I hope that when she goes on vacation, she knows all the languages in the world. Zero empathy and even a smile upon arrival did not change that. The disgust remained. Very big. It was I who proposed the solution - sending me a link with online payment and paying for the reservation immediately. The hotel didn't offer it, it only threatened to cancel it because "I gave the wrong card." There was stress, my day was slightly ruined. After arriving at the hotel, the crew didn't even apologize to me. I received nothing. Is it normal that the hotel authorizes our cards in a primitive way and poses a security risk? Overall, the rooms were ok, as was the bar. I can't say a bad word here. The location is ok. The restaurant too. The only minus is a broken tap in one of the two rooms, and its repair took two days, even though it was reported immediately. For all the confusion and destruction of part of my holiday, I will expect compensation from Accor.

Dear Guest, please note that the matter has been discussed already via email few days ago. Sincerely, Novotel Roma Eur

Metro ride needed to get into the city

トリップアドバイザーの評価 4.0/5

rock203 Couples - トリップアドバイザー認証口コミ

This hotel is about 20 -25 mins from the airport and it’s a little out of the way saying that we go used to walking 1.5km to the Metro station palais sport then it was about 6 stops the the Colosseo Metro stop which brings your out right at the colosseum. Rooms were nice open no carpet which I thought was unusual and didn’t feel very comfy, beds were a good size and not too hard reception staff were very good no complaints. Barman and restaurant staff were all good as well. They were very generous when it came to snacks always something on the bar the nibble which was very nice. Rome itself was very disappointing this time far too many people which surprised us being October, and so much rubbish around. This hotel is a good choice if your don’t mind using the metro everyday to get anywhere

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 383 件のレビュー 7.9/10 ロケーション
  • 569 件のレビュー 6/10 客室
  • 525 件のレビュー 8.5/10 サービス
  • 10 件のレビュー 4.4/10 インターネット
  • 330 件のレビュー 7.9/10 朝食
  • 256 件のレビュー 6.6/10 清潔さ
  • 138 件のレビュー 6.4/10 お値打ち度
  • 86 件のレビュー 4.6/10 設備

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周辺の他の施設

ローマのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。