Апарт-отель Adagio Эдинбург Королевская Миля 4 звезды

We picked this hotel due to location and the fact that it had a separate bed room. (We traveled with our 22 year old daughter) The location is excellent and the staff I came into contact with were friendly and helpful. That’s the ONLY reason I gave them 2 stars. I had the unfortunate need to use the bathroom as soon as we walked in and was faced with a horrible peeling, falling apart door, a towel warmer that was falling apart and just a general unclean bathroom. After I saw the bath the rest of the room just felt dirty whether it was or not. We looked for another room to book immediately but sadly everything available was way over our budget so we reluctantly stayed. The first night I almost broke my leg when I fell getting out of their extremely slippery tub. The tub has at least a 18” step up and over to get in and when getting out there is no hand hold or bar to hold on to. It’s extremely difficult to get out of safely. They do offer a suction mat which we put in the tub but the mat would also just slide on the tub. Even my daughter had trouble getting in and out. I double checked the photos online and sure enough they show this room with a walk in shower. I went to the front desk and asked if it was possible to move, the girl at the front desk was very helpful and did try but they only have a few of these rooms and none were available. If you have mobility issues at all I would NOT recommend booking here. The other thing is just the horrible design of the bathroom. There is basically half a glass shower door which makes it impossible not to splash water out in the floor causing the problem you see in my photos of the bathroom door. I don’t know how a “4 star” hotel can just let a problem like this go on and not do anything about it. At the very least replace the doors with metal doors or at least add kick plates. Since we were there 8 LONG nights we did receive “cleaning service “ they left us with 2 clean towels (for a family room) and no clean hand towels. Had to go back downstairs and get them ourselves. And for some inexplicable reason they took our extra key so we had to go down and have more keys made. The hotel has a laundry room but there are 2 washers and 2 dryers and 1 dryer was out of order. It was almost impossible to find a time that a machine was available. We ended up having to use one of our days to do laundry while everyone else was out. We ate breakfast here 1 day because of a time restraint. Over 50 pounds for 3 people and barely anything was edible. Don’t waste your money. Overall this was absolutely the worst hotel experience I have ever had. Definitely not worth the price.

We booked an apartment there for three nights. The location is fantastic, closed to many eating places and away from the noisy crowds. From station walking here is on a gentle slope, only the last 10 meters is slightly steep but no steps which is not too bad. I enjoyed staying here and walked everywhere. The kitchen was well equipped and the bed and chairs very comfortable. All in good condition. No smart TV but upgrade planned apparently.

Note, they ask you if you want to pay in pounds or USD at check in -- it is a trap. Pick POUNDS. Never had a hotel do this so I was confused & just picked USD. It wasn't until I told my husband afterwards that I realized what what transpired. This is not okay for a hotel to provide this choice knowing very well we would be paying more in USD, makes them appear rather shady. I also want to note that the lady who checked us in could use some extra interpersonal /customer service skills training -- we called after check in to request extra sets of bedding for the sofa bed (the one in the closet appeared to be stuffed into a plastic bag in a disorganized fashion and appeared used/not clean, & we needed an extra set for our other half of the sofa bed which splits into 2 twins). She brought the bedding but appeared annoyed, asked to see it & made it seem like it was acceptable & that we are simply picky. Either way, when a customer simply requests extra bedding, it is not an unusual or out-of-the ordinary request. Since she was there, I pointed out the bathroom faucet that was literally hanging off to the side (we called it "nearly headless Nick" from Harry Potter lol) to which she responded "but doesn't it still work?" as if I shouldn't be complaining since water still sprouts out of it. The door to the room was also damaged and extremely difficult to open, she saw me struggle with it as she entered. She responded that the faucet and door are things they've reported "long ago" but never fixed. But she did finally send a handyman the next day to at least stabilize the faucet (with a large visible hole on its side still, but not a big deal), however they entered our room without our knowledge despite placing do not disturb sign -- but again, not a big deal. Honestly, these are small issues we could work with with, but it was the unprofessional behavior and the way that it was handled that made it unsettling and disheartening. With that being said, the other employees seemed professional and friendly. The PROS: - very large space in the Superior Room 326 -- it's 2 rooms, both with their own TV's - modern decor, light & airy, lots of windows - had a small kitchen w/ a sink - Split bath was very useful with 2 adults + 2 teens when getting ready in the mornings (one toilet room with a small sink but oddly no place to hang a hand towel & a broken toilet paper holder, and another bathroom w/ a tub and sink) - sofa bed actually turns into 2 twin beds, which worked out well for us with two teens -- but may not be ideal for everyone - location at the end of Royal Mile is a pretty good one, we walked everywhere The CONS: - cleanliness definitely questionable - many broken items seem to have been left neglected - low water pressure was one of the worst i've seen in any hotel -- we were on 3rd floor - shower water was also cold & would not warm up -minimal toiletries -- there was a hand soap for the sink and an all-in-one "body & hair" cleansing gel that was empty upon check in - questionable business tactics at check in w/ the currency option - employee customer service skills training would be useful Needless to say, we were quite disappointed, as we are typically not the complaining type & simply strive for comfort as our goal. This was the third hotel we stayed at during this trip to the UK, and the only one we had any issues with.

I was disappointed with this hotel for a number of reasons. The first one was we had to make the sofa bed including sheets and stuffing the quilts in the covers. I don’t really understand why when you’ve booked for 4 people you need to make up the beds for two of them. This was a small annoyance but the sofa bed is two single beds so this was not a job I wanted at the end of the day. There were also hairs all over the quilts as I pulled them out. I booked this as a self contained apartment hoping to make breakfast only to find no toaster. I did ask and was told they don’t supply them. I found it odd we had a Nescafé coffee pod machine but no toaster. Especially when we stayed for 4 nights with 4 ppl and got two pods for our entire stay. I’d prefer a toaster than a coffee machine I could use twice. I also booked because it said there was a washing machine. Once again being a serviced appartments I thought this would be in the room but it was not and there was a significant charge to use it. I noticed a towel warmer in the bathroom and thought I could handwash a few items but these towel dryers are all switched off and can’t be used. On arrival I put all our food in the fridge only to wake up the next day and realise the fridge was switched off. So all our food was ruined. There was no mention of this and I was not expecting I’d need to switch the fridge on. The halls looked tired with stained carpets and scuffed walls. This didn’t bother me but added to my overall experience of this place. To be fair I did like the two single beds in the fold out as they have plenty of sleeping space. The location was good close to the train, Holyrood and the mile. We were able to walk everywhere. I did regret this booking and we wouldn’t stay again. It’s the only place we’ve stayed with over ten hotels on our trip that I’ve been unhappy about.

This hotel was excellent. The staff was great. It’s located a bit further away from the pubs and noise of the royal mile so that’s a plus! We really enjoyed our stay here. Only issue we had was a slow drain on the bath faucet, but nothing too concerning. Please note room service is not included. You have to pay extra if you want your room serviced. We only stayed a few days so not a problem for us.