Mercure North Melbourne 4 stelle

Giudizio clienti (Valutazione ALL) 3.5/5 614 recensioni

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Mercure North Melbourne - Image 1
Mercure North Melbourne - Image 2
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Mercure North Melbourne - Image 4
Cnr Flemington Road & Harker St, and Harker Street, 3051 NORTH MELBOURNE, Australia

Descrizione

I plus dell'hotel

L'hotel Mercure North Melbourne offre tutto ciò che il moderno viaggiatore può desiderare, inclusi: Internet a banda larga ad alta velocità, Foxtel, TV HD LCD, minibar e aria condizionata a regolazione autonoma.

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Posizione dell'hotel

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australia

Coordinate GPS:-37.796678, 144.950534

Telefono
Fax +61 3 9329 9950

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

POLO CAFE

Con un ottimo rapporto qualità-prezzo, il ristorante Polo Cafe propone una cucina moderna, una grande selezione di pasti per bambini e spuntini, il tutto ottenuto con ingredienti locali freschissimi.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.5/5  614 recensioni

Giudizio TripAdvisor  3.0/5  572 recensioni

Outdated and lacking in basic amenities

Punteggio Tripadvisor 3.0/5

Connie F Recensione certificata TripAdvisor

I always try to give a fair bit honest review. So it's a bit long. We did not choose to stay here. Our virgin flight was cancelled, and we were given a voucher accommodation at this hotel. Not sure what the nightly cost is, but I imagine very cheap, as it's very outdated. And lacking BASIC amenities, like a shower cap, a pen and paper. Maybe the average traveller doesn't need this... But considering it's a hotel of choice for cancelled flights, perhaps they could consider a "special amenities pack" for those types of travellers. It was a late flight cancellation/hotel arrival, and whilst we did not expect a restaurant to be open.... Room service ceases at 8.30pm too, so we then went to bed hungry. Couldn't even order uber eats, as the address provided is not a valid address for Uber. And by the time this was resolved, it was past midnight. I appreciate it's an old hotel, but management can still do things to ensure the stay is comfortable and SAFE.... Like providing drapes that actually cover the entire window. A pen and paper. Plastic shower cap or toothbrush. Also, whilst they say 24 hour reception... We tried calling, but got no response. Hubby has to go back downstairs to get information. Services need to be safe... We didn't have an issue of "no hot water" as others started. We had scalding hot water, which comes out quite rapid at a1/4 turn..... Unlike the cold water, which needed to be turned more than a full turn to even come out. And as the taps are not accessible without getting sprayed by scalding water .... Definitely not safe. things to be aware of before booking: *The shower is over the bath, and challenging access for anyone with a mobility issue or small children.. No grab rail, a fixed shower screen and the scalding water issue. *If you are a light/poor sleeper: Road noise(room 202) and the Curtains don't close properly, so you will be awaken at daybreak. *There are no toiletries apart from body wash and shampoo/conditioner. PROS. *The bed was very comfortable, crisp clean linen *The girl who checked us in was very friendly, and tried to be as accommodating as possible, given the issues we had with the airline voucher booking system, which was really nothing in her control. So we really appreciated that, given how late and tired/annoyed we were already. So thankyou. And in hindsight, perhaps she couldn't answer the phone, as she did say there were still 10 other bookings coming in from the cancelled flight.

Dear Connie, Thank you for taking the time to share your feedback regarding your recent stay with us. We apologise for the inconveniences experienced during your visit, but we are pleased to hear that front desk our team provided you with friendly service. We hope to have the opportunity to improve your experience should you choose to visit us again in the future. Mercure North Melbourne Team

Less than average and no hot water.

Punteggio Tripadvisor 1.0/5

Chris E Recensione certificata TripAdvisor

No hot water in room and nothing done to compensate. Wasn't a big deal so I assume it is a regular issue. Run down very average property. If there are other options for accommodation take them.

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. Unfortunately our team was not made aware of this issue up until your departure, and consequently not given a chance to rectify it. We remain available 24/7 to assist with any concerns during your stay. We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Mercure North Melbourne Team

Mercure North Melbourne - you get what you pay for.

Punteggio Tripadvisor 3.0/5

charlene_veverka Recensione certificata TripAdvisor

Value for money hotel on the outskirts of the CBD. Stayed here specifically to be in this particular area for exhibition. Ample parking (though a bit tight). Room was clean enough and beds were comfortable. Wifi worked well and simple tea/coffee additions in the room. Shower/bathroom functioned without issues and good water pressure and the A/C heated/cooled the room efficiently. The hotel overall is fairly run down - old carpets, chipped cabinets, faded paint as well as a questionable elevator. But for all purposes of a quick weekend road trip for 2 female travellers it served its purpose without breaking the budget.

Dear Charlene, Thank you for taking the time to share your feedback. We are glad to hear you had a pleasant stay with us, and look forward to welcoming you back in the future. Regards, Mercure North Melbourne Team

not an accor hotel style, even worst than IBIS Style

Giudizio clienti 1.0/5

Pietro Azienda - Avvisi confermati di ALL

Buongiorno l'hotel risulta vecchio e mal gestito. Pur sapendo che ero Platinum non mi è stata data neanche una bottiglia d'acqua, pulizia carente, servizi inesistenti. Ho parlato con il direttore che mi ha detto solo che ho facoltà di fare una recensione negativa e che quelli erano i loro standard. Dopo 20 anni di Accor hotel, posso affermare che è il peggior Mercure mai visto, nenache a livello di F1 o IBis!! vergognoso

Dear Pietro, Thank you for taking the time to share your feedback. As discussed at the Hotel you were provided with a welcome drink on check-in which is the standard for our loyal Platinum Members. We are sorry to hear your stay did not live up to your expectations, and hope to welcome you back to our hotel soon. Sincerely, Mercure North Melbourne Team

Ils savent jurer et manquer de professionnalisme

Punteggio Tripadvisor 1.0/5

Botakoz K Recensione certificata TripAdvisor

- ils sont très grossiers (vous dites un mot, ils vous en rendent deux ; vous dites deux, ils vous en rendent quatre) ; - ils posent beaucoup de questions personnelles, je me sentais mal à l'aise ; - fenêtres sales ; - il n'y avait pas de savon liquide dans la salle de bain, j'ai dû demander qu'on le remplisse.

Dear Kazbek, Thank you for taking the time to share your feedback. I am deply sorry to read your review after having contacted you personally a few months back to apologise for the shortcoming during your stay. Please feel free to contact me again should you have further concerns. We appreciate your comments, and hope to welcome you back soon to a better experience. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

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  • 202 recensioni 1.4/10 Servizi
  • 190 recensioni 2.4/10 Atmosfera

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.