Mercure North Melbourne 4 stelle

Giudizio clienti (Valutazione ALL) 3.6/5 491 recensioni

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Mercure North Melbourne - Image 1
Mercure North Melbourne - Image 2
Mercure North Melbourne - Image 3
Mercure North Melbourne - Image 4
Cnr Flemington Road & Harker St, and Harker Street, 3051 NORTH MELBOURNE, Australia

Descrizione

I plus dell'hotel

L'hotel Mercure North Melbourne offre tutto ciò che il moderno viaggiatore può desiderare, inclusi: Internet a banda larga ad alta velocità, Foxtel, TV HD LCD, minibar e aria condizionata a regolazione autonoma.

Le nostre sistemazioni

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Posizione dell'hotel

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australia

Coordinate GPS:-37.796678, 144.950534

Telefono
Fax +61 3 9329 9950

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

POLO CAFE

Con un ottimo rapporto qualità-prezzo, il ristorante Polo Cafe propone una cucina moderna, una grande selezione di pasti per bambini e spuntini, il tutto ottenuto con ingredienti locali freschissimi.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.6/5  491 recensioni

Giudizio TripAdvisor  3.0/5  569 recensioni

not an accor hotel style, even worst than IBIS Style

Giudizio clienti 1.0/5

Pietro Azienda - Avvisi confermati di ALL

Buongiorno l'hotel risulta vecchio e mal gestito. Pur sapendo che ero Platinum non mi è stata data neanche una bottiglia d'acqua, pulizia carente, servizi inesistenti. Ho parlato con il direttore che mi ha detto solo che ho facoltà di fare una recensione negativa e che quelli erano i loro standard. Dopo 20 anni di Accor hotel, posso affermare che è il peggior Mercure mai visto, nenache a livello di F1 o IBis!! vergognoso

Dear Pietro, Thank you for taking the time to share your feedback. As discussed at the Hotel you were provided with a welcome drink on check-in which is the standard for our loyal Platinum Members. We are sorry to hear your stay did not live up to your expectations, and hope to welcome you back to our hotel soon. Sincerely, Mercure North Melbourne Team

Facilities were outdated and breakfast included in rate was terrible.

Punteggio Tripadvisor 2.0/5

Mary G Recensione certificata TripAdvisor

Honest reviews are very important for travellers. It is fair to say that Mercure North Melbourne is definitely not a 4.5 star as shown online across the hotel platforms. I stayed here over the weekend and to be honest I was disappointed with the facilities. When travelling you rely on Reviews vs prices for the accommodations. This place was definitely not what they show in the pics. From the carpark to the rooms it was outdated including the room setups. I paid for breakfast to be included, the breakfast was below average...hot dishes they had served out eg. bacon, baked beans the cannisters were not even lit so the "hot" food were not hot but stoned cold...My honest review would be the pic are very deceiving vs rates and services being offered or advertised.

Definitely not like the other Mercure we have been to

Punteggio Tripadvisor 2.0/5

Kylie F In coppia - Recensione certificata TripAdvisor

4 star hotel awesome we thought as we have been to four other Mercure around Australia and loved them but what a disaster this one is! First off we had to pay for parking, instead of the key pass to get us in and out we only got one token to exit, so had to go back to the reception every time if we need one. The room check in time was 2pm, we got there at 2:45pm and room was still not ready waited 15 minutes to be put in a totally different layout room. Which was less than what we paid for. Walking into the room, it looks cleaned, tv only had four channels, the rest required internet which we could not connect. The bathroom was absolutely bloody disgusting, the floor was sticky, the door would not close and the handle was half off the door. There was mould all round the bath/shower and bloody hair on the bottom of the bath. The toilet had piss on it, and hairs around the toilet. We will never be coming back this place!

The worst accor experience I've ever had

Punteggio Tripadvisor 1.0/5

225vvvvvvs Recensione certificata TripAdvisor

Room walls seemed paper-thin - I got woken up by people checking in late at night. Not fun when you're trying to sleep! The room really needs some updating. There was this weird smell everywhere, but the bathroom was the worst. Pretty sure the drains need a good clean because there was a really bad smell coming up from them. The shower was a nightmare - barely any water pressure (felt like I was showering under a dripping tap), and getting the right temperature was impossible. It was either burning hot or freezing cold. The only positive was that the sheets and towels were clean, but honestly, that's just basic hotel stuff. I was trying to do a quick express checkout this morning but ended up wasting time because: The express checkout box was weirdly placed right on the reception desk Had to squeeze through the long check-in/out queue just to find it The box was so hard to spot, I almost missed it What's the point of having "express" checkout if guests still need to wait in the same line as everyone else? You've got such a spacious lobby - why not put the box in an obvious spot away from the queue? Maybe near the elevators or by the exit? I've stayed at a few Mercure hotels before and this was by far the worst experience I've had with the brand. Really disappointed with my stay.

Ils savent jurer et manquer de professionnalisme

Punteggio Tripadvisor 1.0/5

Botakoz K Recensione certificata TripAdvisor

- ils sont très grossiers (vous dites un mot, ils vous en rendent deux ; vous dites deux, ils vous en rendent quatre) ; - ils posent beaucoup de questions personnelles, je me sentais mal à l'aise ; - fenêtres sales ; - il n'y avait pas de savon liquide dans la salle de bain, j'ai dû demander qu'on le remplisse.

Dear Kazbek, Thank you for taking the time to share your feedback. I am deply sorry to read your review after having contacted you personally a few months back to apologise for the shortcoming during your stay. Please feel free to contact me again should you have further concerns. We appreciate your comments, and hope to welcome you back soon to a better experience. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 312 recensioni 8.6/10 Posizione
  • 619 recensioni 4.2/10 Camera
  • 457 recensioni 7.8/10 Servizio
  • 14 recensioni 3.8/10 Internet
  • 322 recensioni 4.7/10 Comfort
  • 250 recensioni 4.4/10 Pulizia
  • 186 recensioni 1.9/10 Servizi
  • 174 recensioni 2.4/10 Atmosfera

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.