Novotel Melbourne Central 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.4/5 2.135 recensioni

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Novotel Melbourne Central - Image 1
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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Descrizione

I plus dell'hotel

  • Strutture per eventi e sale riunioni.

  • Pretty Boy Italian Steakhouse Restaurant.

  • Reception aperta 24 ore su 24 e connessione Wi-Fi gratuita per la massima comodità.

  • Chromecast in ogni stanza.

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

Coordinate GPS:-37.81192, 144.96009

Telefono
Fax +61 3 9929 8858

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

SIGNATURE RESTAURANT

Il ristorante Signature è una moderna interpretazione dei mercati alimentari del mondo e la gente del posto che lo conosce va lì per mangiare. Un luogo alla moda ma informale che offre piatti locali, regionali e internazionali.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.4/5  2.135 recensioni

Giudizio TripAdvisor  4.0/5  327 recensioni

Certificato d'eccellenza 2025

100% occupancy hotel means <50% customer service

Punteggio Tripadvisor 2.0/5

ProfVau Recensione certificata TripAdvisor

This property is well located - close to public transport, easy walk to cafes and shops. Hence it is also very popular, often fully booked - and therefore does little to keep / make Accor members feel welcome, apart from the usual 'Accor priority check-in line'. To keep long story short (and the back-and-forth with front desk) - I was informed that my 1-night stay was when the hotel was at 100% occupancy. And for context - I am Accor Gold. So: Upon early arrival (circa 12.30 pm) at the hotel and checking in, my assigned room was not ready - that was fine, as I had to head to office for meetings. When I returned at night after a business event, I was assigned a different room (two single beds at the lowest floor of the hotel that was not to my preference). As the hotel was at 100% occupancy, even the duty manager could not re-assign rooms. I understand that corporate travel booked a room for two single beds, however as Accor Gold, the least the hotel could have done was to provide a room on a higher floor away from elevators (that was originally assigned at check-in) - but alas assigned me a room on their lowest floor somewhat close to the elevators - totally different to my profile that was communicated to them. No compensation (other than 1 extra free drink- when the bar was closing as I arrived back at night from business event) was offered either by Duty Manager or front desk staff that appeared indifferent to the situation. The two single beds in the room assigned were on rollers - meaning that they can be pushed together to form a single queen bed, and the centre bedside table can also be moved easily. See photos. I requested for this to be actioned, but Duty Manager said "cannot be done because the room type booked as two singles have to remain as two singles". To which is the silliest thing I've heard in all my travels. So customer service "straight down the drain". Bed was ok and other in-room assets (e.g. powerpoints, table, chair, a/c, showerhead) functioned as designed. However water pressure was super-low - no doubt being the lowest floor of the hotel. Overall sleep was fine. I had breakfast next morning at the restaurant - greeted by a grumpy male staff member (i.e. not smiling, not courteous) that I think was the case because of the high occupancy and non-stop guests arriving for breakfast. He seemed really impatient - likely because he wanted to clear the queue (into the venue) quickly. Breakfast spread was ok - the basics (eggs, hash, beans, salad, toast, basic pastry) plus a bit more (fruits, cereals) - so if you have to pay anything above $15 and have time to spare, just walk 5 mins to nearby shops for a better meal. Coffee was from an automated grinder machine - and looking at restaurant capacity, best to avoid ordering barista coffee. Needless to say, for check-out, I just dropped off the room card and headed off - as there was nothing left to say from this stay. WIR - likely no - also noting that my previous stay here was I think in 2023, where service was very good. But for this stay, somewhat disappointed unfortunately.

Dear Prof. Vau Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet the high standards you’ve come to expect as an Accor Gold member. We appreciate your understanding of the challenges during our period of full occupancy, and we regret that the room assignment and service did not reflect your preferences or Accor membership benefits. We also apologize for the issues you encountered with the bed configuration, water pressure, and breakfast service. Your observations are taken seriously, and we will review them with our team to improve guest experience, especially during peak periods. We value your loyalty and feedback, as it helps us identify areas where we can provide better service. We hope to have the opportunity to restore your confidence in our hotel and offer a more seamless and welcoming stay in the future. Sincerely, Craig Kelmar General Manager

Worst Accor ever, especially that male receptionist.

Punteggio Tripadvisor 1.0/5

Relax11440857740 Recensione certificata TripAdvisor

This was easily the worst Accor stay I’ve ever had. I stayed 4 days/3 nights at Novotel Melbourne Central and the experience was honestly shocking. Housekeeping never showed up once—not even after 7–8 calls across 3 days. We ran out of tissues on the first night and never got a replacement. Calls to Guest Services and Housekeeping were never picked up. But the worst part was the male receptionist. He was cold, rude, dismissive, and repeatedly tried to push the responsibility back onto us. He promised a late checkout and never processed it. When I called to clarify, he cut me off, denied everything, and spoke to me like I was the problem. I’ve stayed at many Accor hotels as a long-time ALL Gold member, and I have never encountered service this unprofessional. No housekeeping, no basic supplies, no follow-up, terrible attitude — completely unacceptable for an Accor property. Management really needs to review this hotel’s operations and staff training. This stay genuinely made me question whether this is still the Accor standard I used to trust.

Dear Ms. Jade Thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience during your stay. Your comments regarding housekeeping, basic supplies, and service from our team are taken very seriously, as they do not reflect the standards we aim to provide at Novotel Melbourne Central or the Accor brand. After reviewing your profile, we can confirm that our team had approved a late checkout for you as a complimentary gesture. We sincerely apologize if there was any confusion or miscommunication regarding this. We appreciate your detailed feedback, and we will be reviewing your comments with our team to ensure improvements in staff training, responsiveness, and guest service. Please know that your experience is not reflective of the standard we strive for, and your concerns will help us enhance our operations. We value your loyalty as an ALL Gold member and sincerely regret that this stay did not meet your expectations. We hope to have the opportunity to restore your confidence in our hotel and Accor in the future. Sincerely, Craig Kelmar General Manager

Worst hotel ever

Punteggio Tripadvisor 1.0/5

Maree A Recensione certificata TripAdvisor

Wardrobes were half the size so very small to share between the two of us. Lack of storage. No bathroom shower caps or anything for that matter. Jewellery went missing from house keeping. Took ages to get a response from them.

Dear Maree, Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the wardrobe size, lack of amenities, and the delay in response from housekeeping. Regarding your missing items, we take this matter very seriously and sincerely apologize for the distress it caused. Your comments are important to us, and we will review these concerns with our team to ensure improvements in service, amenities, and security for future stays. We value your feedback, and we hope to welcome you back under better circumstances. Sincerely, Craig Kelmar General Manager

Giudizio clienti 5.0/5

Elena B. Famiglie - Avvisi confermati di ALL

L’esperienza nell’hotel è stata al di sopra delle aspettative. La posizione è comoda per visitare i principali luoghi di interesse della città a piedi. La stanza era enorme, silenziosa, e con letti comodi. L’arredamento e le finiture sono nuove ed è tutto molto pulito, al di sopra degli standard australiani. La colazione ben fornita e di ottima qualità. Il personale è stato sempre gentile e tutti i servizi molto efficienti. C’è anche un parcheggio anche se è abbastanza costoso rispetto alla media, in quanto è erogato con servizio valletto.

Dear Guest, Thank you very much for your wonderful review! We're thrilled to hear that your experience exceeded expectations and that you enjoyed our central location, spacious and quiet room, comfortable beds, and modern, clean furnishings. It's also great to know that you appreciated the quality of our breakfast and the friendliness of our team. We always strive to provide efficient and welcoming service. Regarding the valet parking, we understand it may seem a bit higher in price, and we appreciate your feedback on this. We hope to have the pleasure of welcoming you back again soon! Kind Regards Tsang Wah Novotel & Ibis Melbourne Central

Agradable estadía

Punteggio Tripadvisor 5.0/5

767bea Recensione certificata TripAdvisor

El hotel está bien ubicado, es comodo, agradable, no se escucha ningún ruido del exterior, las vistas de la ciudad son bonitas. El desayuno es variado con diversas opciones. El restaurante Pretty boy, italiano, debería tener mas opciones de pastas, tiene dos platos de pastas exquisitos. El personal es amable. Solo deben mejorar la limpieza de las habitaciones, es muy superficial y se podría ventilar de alguna forma las habitaciones.

Dear 767bea, Thank you for your feedback about your recent stay at the Novotel Melbourne Central! We’re delighted to hear that you enjoyed our well-located and comfortable hotel, with beautiful city views and a varied breakfast selection. We’re also glad you found our staff to be friendly. We appreciate your suggestion regarding the Pretty Boy Italian restaurant and will consider expanding the pasta options to enhance our menu offerings. I apologize for the issues you experienced with room cleanliness and ventilation. We take this feedback seriously and will address these areas with our housekeeping team to ensure a more thorough cleaning process and better room ventilation in the future. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back and provide you with an improved stay. Sincerely, Ifwat Fakhrul Assistant Manager Novotel Melbourne Central

In collaborazione con TripAdvisor

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