Novotel Melbourne Central 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 2.054 recensioni

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Descrizione

Hotel approvato ALLSAFE

I plus dell'hotel

  • Certificazione ALLSAFE.

  • Strutture per eventi e sale riunioni.

  • Pretty Boy Italian Steakhouse Restaurant.

  • Reception aperta 24 ore su 24 e connessione Wi-Fi gratuita per la massima comodità.

  • Chromecast in ogni stanza.

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

Coordinate GPS:-37.81192, 144.96009

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

SIGNATURE RESTAURANT

Il ristorante Signature è una moderna interpretazione dei mercati alimentari del mondo e la gente del posto che lo conosce va lì per mangiare. Un luogo alla moda ma informale che offre piatti locali, regionali e internazionali.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  2.054 recensioni

Giudizio TripAdvisor  4.0/5  300 recensioni

Super clean, fabulous service, cool area.

Punteggio Tripadvisor 4.0/5

helenluce Viaggio con amici - Recensione certificata TripAdvisor

Drove in on a very busy Grand Prix Friday afternoon, expecting chaos. Could not have been more wrong. Super efficient, friendly and helpful Saleem sorted out the car and a bag trolley in 30 seconds flat. Realised we had left a couple of items in the car after it had been parked and it was sorted so quickly - Saleem was so friendly and accommodating. Fabulous first impression! Checkin was easy and quick too. Room was lovely but teeny. 2 double beds with 1 bathroom with insufficient storage for 4 people. No where to hang more than 1 towel. I know it was a busy weekend but we paid a LOT for this room. Bedding was very fresh and crisp, towels were soft. The area surrounding the hotel was very cool, beautiful laneways and fabulous coffee spots. Short walk to the shopping mall.

Dear Helenluce, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Assistant Front Office Manager Novotel Melbourne Central

Great stay, good times, 5 stars

Punteggio Tripadvisor 5.0/5

R0KSTA87 In coppia - Recensione certificata TripAdvisor

Fantastic experience from check in to check out. Very clean and tidy room on the 34th floor on the south side of the building with great views across the Melbourne skyline. Can’t fault the stay at all. If anything, the bathroom being open is a little weird at first, but apart from that, was a great stay and we would stay again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager

Great location but poor experience

Punteggio Tripadvisor 1.0/5

Jiin C Recensione certificata TripAdvisor

5 of us booked 3 rooms for 3 nights’ stay in Melbourne - great location but very disappointing stay. The only cosistency all of us had was poor service with majority of staff not knowing what’s going on and how simple things worked. Just to name one of the painful experience - On check in, we advised the staff that we intended to make partial payment with Accor points and were told to do it on check out. On check out, we were told that this should have been done at check in and they almost didnt allow us to make partial payment through Accor points. It then took 30 minutes for 3 persons to try to figure out how to convert the points to partial payment.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do sincerely apologize for the incident that has occurred we are working hard on retraining our team members to ensure they are all aware of the process to redeem points. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Craig Kelmar General Manager

Giudizio clienti 4.5/5

Anonimo Azienda - Avvisi confermati di ALL

Posto pulito, nel centro della city

Dear Stefano B., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kushani Gunawardana Assistant Manager Novotel Melbourne Central

Comfortable and quiet

Punteggio Tripadvisor 4.0/5

cheffie2013 Recensione certificata TripAdvisor

We stayed in a junior suite on the top floor. Room is well laid out and roomy, with a large bathroom and second powder room. Overall comfortable and, importantly, quiet. Bar seems to have been closed for sometime. Only had breakfast one morning. It was fine. Staff very good, particularly in the restaurant. Welcome amenity somewhat disappointing.

Dear cheffie2013, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and please do note that our bar is located with the restaurant on level 1 in Pretty Boy. Thank you again for sharing your experience, and we hope we can welcome you back again in the near future Sincerely, Craig Kelmar General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 899 recensioni 9.6/10 Posizione
  • 1.352 recensioni 7.5/10 Camera
  • 1.174 recensioni 7.5/10 Servizio
  • 21 recensioni 8.3/10 Internet
  • 476 recensioni 8.1/10 Pulizia
  • 292 recensioni 7.9/10 Colazione
  • 227 recensioni 8.7/10 Atmosfera

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