ibis Mackay bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.433 ulasan

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Deskripsi

Keistimewaan hotel

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

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Lokasi hotel

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

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Peringkat ALL  4.3/5  1.433 ulasan

Peringkat TripAdvisor  4.5/5  389 ulasan

Ok, for one night only.

Catatan Tripadvisor 1.0/5

CoalDust Ulasan TripAdvisor tersertifikasi

Been coming for years as it’s at the airport. Now Cheap for a reason. Cleanliness - poor at best, glass ring marks and even hair on bedsides, greasy food marks on bench, dirty hand marks on walls. Carpet stains next to bed. The jug had water in it for lord knows how long as it had floaters in it. Dust on all areas that don’t get touched, bathroom wall light fittings, towel rails, showers getting mouldy. Maintenance - Mattress so worn you are on the base, ended up sleeping on the floor. Directional bedside lights not working. Bench seat next to table missing the cushion. Food - Seriously for a $25 schnitzel, you would expect not to get a highly process lump of so called chicken that I think there was more oil running out than meat. Complained at the bar and all I got was a smile and sorry sir, chips was good but you get more at Maccas small fries!! This was a nice place, but slipping away, locals used to come to eat at times here but is now they don’t for a reason and when I speak to locals (have an office here) they laugh at me when I say I eat there.

Dear Coaldust, Thank you for taking the time to share your feedback. I am sorry to hear that your experience has not been up to the standard that we usually provide. I can assure you that I have already discussed this feedback with them, and have already put additional checks in place to ensure that the cleanliness in the rooms and the service in the restaurant improve. I hope you will give us another chance to better serve you, and I hope to welcome you back soon. Kind Regards,

Charged Credit card for cancelled stay

Catatan Tripadvisor 1.0/5

lma752004 Ulasan TripAdvisor tersertifikasi

Booked 4 rooms for myself and work colleagues however had to cancel and rebook for the following week. Cancelled with 4 days notice before stay on a flexible booking only to find the charge on my card.

Dear lma752004, Thank you for your feedback. I apologise for the charge on your credit card, and I understand this has been refunded. I hope you will give us another chance to better serve you in the future. Kind Regards,

Great hotel, great options, great staff. And. . . great food in the restaurant. Service??

Catatan Tripadvisor 3.0/5

Q7109MOrossm Ulasan TripAdvisor tersertifikasi

Sorry but. . . . you guys need a Customer Service person to clean out the internal systems so people can get served. Check in is fine, as is check out, but the bar service is TERRIBLE. There are queues and queues, and when you have one person doing meals and drinks, it takes a LONG time to serve 6 people. By that I mean 20 minutes! I only wanted a beer, but the girl on the bar had to do room service, so off she went! Gone. Really bad I am sorry. . . .

Thank you for your feedback and I am sorry to hear about your experience. We will certainly investigate what happened as this is not how the restaurant usually operates. I appreciate you sharing your feedback, giving us an opportunity to improve. I hope you will give us another chance to better serve you, and we look forward to welcome you back. Kind Regards,

Mouldy shower curtain. Gross.

Catatan Tripadvisor 2.0/5

AussieCoight Bisnis - Ulasan TripAdvisor tersertifikasi

The hotel is located directly outside the airport terminal which is good if you’ve got an early flight out at the en did your trip. Good bar and very friendly staff. My issue was that I was given a disability access room (which is fine of course) but every time I had a shower the entire bathroom nearly floods and the shower curtain was disgusting. Obviously not changed after each guest as it was showing mould and water stains - that is truly disgusting and unhygienic.

Thank you for sharing your experience. I am sorry to hear about your experience in the restaurant, as well as the dirty shower curtain. I can assure you that steps have been taken to rectify those issues and to ensure your next stay is enjoyable. Kind Regards,

Very clean and great location

Catatan Tripadvisor 5.0/5

Grace S Ulasan TripAdvisor tersertifikasi

Absolute cleanliness which is the most important part for me despite a bit small space but resonably understandably okay. I will be next customer again. Location was perfect and the parking lot was secured and safe despite outside parking lot

Thank you Grace, we really appreciate your feedback and look forward to welcome you back soon.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 445 ulasan 9.2/10 Lokasi
  • 886 ulasan 7.3/10 Kamar
  • 790 ulasan 8.4/10 Pelayanan
  • 11 ulasan 3.6/10 Internet
  • 473 ulasan 6.7/10 Makanan
  • 363 ulasan 7.5/10 Kebersihan
  • 110 ulasan 5.6/10 Sarapan
  • 90 ulasan 9.1/10 Suasana

Diberdayakan oleh Trustyou

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