Hotel ibis Mackay bintang 4

Catatan tamu Avis 4.5/5 6.070 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini
Kamar 1

Jaminan Harga Terbaik

Bagaimana itu bekerja?
ibis Mackay
Melihat pada peta
+ 16 Layanan

Keistimewaan hotel

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 10h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • Check-in online
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • 100% hotel bebas rokok
  • Memiliki penyejuk ruangan
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • Check-in lebih awal/Check-out lebih sore Layanan berbayar
  • Cuci kering / Setrika Layanan berbayar
Katering
  • Sarapan Layanan berbayar
  • 1 Restoran
  • 1 Bar
  • Layanan kamar
Rekreasi dan aktivitas
  • Pusat kebugaran
Layanan bisnis
  • 2 Ruang pertemuan
  • Pusat bisnis swalayan
  • Sedia layanan fotokopi/cetak Layanan berbayar

Lokasi hotel

ibis Mackay

Christensen Circuit
Mackay Airport
4740 mackay
australia

Tel: +61748980000

Faks: (+61)7/48980001

Check-in dari 14h00

Check out sampai 10h00

  • Dengan pesawat

    MACKAY AIRPORT Pada 0,5km / 0,31 mil

  • Dengan kereta

    MACKAY STATION Pada 3km / 1,86 mil

GPS :-21.178058, 149.181637

Akomodasi kami

Restoran dan bar kami

TURBARLENCE TAVERN

Jenis hidangan: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

TURBARLENCE

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 2

  • Ukuran maksimal: 72

  • Kapasitas maksimal: 50 orang

  • Kapasitas perjamuan maksimal: 50 orang

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Ulasan pelanggan kami untuk
ibis Mackay

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Cari tahu selengkapnya

Peringkat ALL 4.5/5

6.070 ulasan

Peringkat TripAdvisor 4.5/5

366 ulasan

Convenient and comfortable

Catatan Tripadvisor 4.0/5

elr0ssi 20/08/2021 Ulasan TripAdvisor tersertifikasi

Very convenient to the airport and southern area of Mackay. Only five minutes to city centre. Rooms have all the mod cons of a hotel room. Just need to supply a variety of pillow types in room. Mine were all very high and uncomfortable.

A Great Stay

Catatan Tripadvisor 5.0/5

agavenlock Business - 02/08/2021 Ulasan TripAdvisor tersertifikasi

Ibis Mackay is located directly across from the Mackay Airpot Terminal making it easy to access. In saying that even if your doing business in town, you are only 10min away each day. The Ibis Mackay has a great restaurant and bar, with 5star offerings. The rooms are modern and have all that you need. Bathroom a little small but that is the only issue i could find. Also your parking is included, no hidden airport parking surprises. A great Stay

Thank you for sharing your great experience. I am glad you enjoyed your stay and we look forward to welcome you back. Kind Regards,

Very enjoyable night

Catatan Tripadvisor 5.0/5

saints782019 18/07/2021 Ulasan TripAdvisor tersertifikasi

Stayed the the night before I flew out the next day. The staff are very friendly great vide of the hotel. The food is great for the price the pizza is yummy and so was breakfast the next morning. The room is very compact but very comfortable the bathroom is on a small side but that’s normal for that style of hotel rooms were clean. I’ll be back

Dear saints782019, Thank you for sharing your experience. I am glad you enjoyed your stay and I look forward to welcome you back. Kind Regards,

Overnight Convenience

Catatan Tripadvisor 5.0/5

pdn 11/03/2021 Ulasan TripAdvisor tersertifikasi

The Ibis is very comfortable, clean and quiet. Yes it's tucked away at the Airport - a short drive to the city. Yes its a bit off the Main Road-that's the whole point, away from the traffic, somewhere to relax. Last plane is like at 10pm or thereabouts- but you can't hear them! Yes there is its own restaurant and Bar- and very good one at that!! in four of five years of stopping over here, we've never encountered a bad meal or service. And we will return again.

Dear pdn, Thank you for your great feedback. I will certainly ensure it is passed on to the team and we look forward to welcome you back. Kind Regards, Adriette

fantastic every time

Catatan Tripadvisor 5.0/5

boski 26/02/2021 Ulasan TripAdvisor tersertifikasi

big thanks to lillian and jane for there wonderful service, honestly this place is so good it could teach the big hotels every hospitality lesson. this is a very well run hotel , rooms, cleanliness, food , the chef is amazing and always handles the pressure of a busy restaurant with quality food every time, thanks to all and see you next stay

Thank you boski, it is great to hear you enjoyed your stay. I will certainly pass your feedback onto the team and we look forward to welcome you back again. Kind Regards,

Weekend Queensland Getaway

Catatan Tripadvisor 5.0/5

TravelingSmithy Business - 06/11/2020 Ulasan TripAdvisor tersertifikasi

Short Qantas flight to Mackay Airport from Brisbane gets me the excellent Ibis Mackay, right on the MCY Arrival door. Grateful for a earlier checkin to #717, a great avgeek room number, This is my second stay & my preferred view & location is perfectly remembered. The room is bright & clean with good facilities to relax & get some work done. Staff are helpfull & greeting & add to the seamless restful stay. Some further Covid restrictions have been further lifted with services like the self serve coffee machine including hot chocolate back ! Nice tasty dinner with a couple of Accor drinks, finish off the day. Breakfast is wow, with a great slection including a grazing option. Very filling on the Sunday morning. The day goes quick with some outdoor activites & a complimenting late check out leaves me to the Airport. Great staff ; thanks so much. Back soon !

Thank you for taking the time to share your experience. It is great to hear your feedback and I will certainly pass it onto the whole team. We look forward to welcome you back for your next adventure. Sincerely,

Lack of service and not one person on the check in counter.

Catatan Tripadvisor 2.0/5

Darrell F 30/09/2020 Ulasan TripAdvisor tersertifikasi

Very disappointing that you have to look for someone to check you in ! Stayed here many times before and one would think that service would be at it's highest levels? Lack of staff and service l don't think l will return.

Dear Darrell, Thank you for your feedback and I am sorry to hear that your check in experience did not meet expectations and our standards. I will certainly discuss this with the relevant team member and I can assure you that our guests are our most important focus. I hope you will give us another chance to better serve you. Kind Regards,

Lacking common sense

Catatan Tripadvisor 3.0/5

Markus W 29/07/2020 Ulasan TripAdvisor tersertifikasi

Disappointing experience overall due to a number of things. Firstly it was our first hotel trip after restrictions being fully lifted so missing things like a buffet was already a reality check that old times are gone. Specifically, breakfast was not served until 7:30 which meant we had to eat outside on the first day even though breakfast was included as a platinum member. On 2nd morning we ate in and while the breakfast we ordered was delicious, I had to negotiate to have the coffees included as part of the “free” breakfast. Lastly, dinner was not quite 50% off as Accor Plus discount was “not working properly” on the system so the attendant just entered in one meal instead. Basically the service could have been better and not having any housekeeping on duty is fine but at least let customers know in advance.

Dear Markusw605, Thank you for sharing your experience and I am sorry to hear that your experience was disappointing. We did have an IT upgrade just the week before and were still ironing out some teething problems, as well as team members were just returning to work post-COVID. However, these factors do not excuse your experience and I can assure you that I have discussed this with the relevant team members and provided some additional training as we operate in a different world. Thank you again for sharing as it provided us with an opportunity to review our post-COVID procedures as well as provided additional training. I hope you will give us another chance to better serve you and I look forward to welcome you back soon. Kind Regards,

Mackay Stopover

Catatan Tripadvisor 5.0/5

Ross C 25/07/2020 Ulasan TripAdvisor tersertifikasi

It is always great staying at the Mackay Airport Ibis. All the staff are very friendly and helpful and the food is always good with a good variety. The compact rooms are still quite comfortable. The Ibis always feels like a home away from home.

Thank you Ross, it was great to see you again.

Mixed blessing

Catatan Tripadvisor 3.0/5

whocaresMichael 21/07/2020 Ulasan TripAdvisor tersertifikasi

Accommodation was good, food not so much! If using a breakfast deal for buffet you should not be charged extra for orange juice or hot drink even if it was a la carte. Understand a limited menu right now but one night 2 items off a limited menu were unavailable. If we had known we would have eaten out.

Dear Michael, Thank you for your feedback and I am sorry to hear that you were not happy with the menu items and choices. I will certainly investigate with the Food & Beverage Operations Manager to ensure high quality offerings. I hope you will give us another chance to better serve you in the near future. Kind Regards,

Ibis stay ibis stay June 2020

Catatan Tripadvisor 4.0/5

bd43392019 Business - 19/06/2020 Ulasan TripAdvisor tersertifikasi

Great service, had a great nights sleep. Friendly staff that meet all my needs in a prompt fashion and time frame. Would recommend as a place to stay and very handy for flights. Food was great and saved driving to another location to eat

THank you bd43392019 for your great feedback. I will certainly share these with the team and we hope to welcome you back soon. Kind Regards,

Not soaring

Catatan Tripadvisor 3.0/5

PMK5061 Business - 14/01/2020 Ulasan TripAdvisor tersertifikasi

I have stayed at this hotel many times and enjoyed it, but this time I was disappointed. Rooms are as usual small, but proximity to airport (30 metres) is great and overcomes a lot of issues. Not so much this trip. The menu had been severely shortened and food was not up to usual standards. Layout in casual dining section was not as good as it used to be and breakfast were just passable. I need to seriously consider if I will stay at this property for future trips to Mackay9

Dear PMK5061, Thank you for taking the time to inform me of your experience. I am sorry to hear that this stay was not as pleasant as the previous stays. During the Christmas period until the 20th of January, we had a limited menu on offer due to low demand over this period, however everything has been returned back to normal with a full menu and a new menu to be launched soon. We would love to welcome you back and hope you would give us another chance to better serve you. Kind Regards,

Very comfortable .

Catatan Tripadvisor 5.0/5

Eighty52019 Business - 19/12/2019 Ulasan TripAdvisor tersertifikasi

I stay at Ibis Mackay often . It never disappoints . Service is great . The rooms are always clean . Beds a very comfy . One thing that comes to mind is how friendly the staff are , from the front desk too the cleaners . I eat at the restaurant every visit breakfast lunch and dinner , food always spot on .

Thank you for your great feedback. We look forward to your next visit. Kind Regards,

cranky server

Catatan Tripadvisor 3.0/5

dave22362 Business - 12/12/2019 Ulasan TripAdvisor tersertifikasi

Customer service really isn't this areas strong point, upon ordering two teas to go with our two slices of cake we were served the two pieces of cake with one tea. Informing the server that we were short one tea the tray was slammed down , hot tea splashed on my companion and "I didn't take the order" was offered. On another occasion the "slow cooked brisket" had the texture of a Michelin radial tyre. Aside from the above incidents, the ibis is usually very clean, convenient and reception staff are pleasant. Management needs to focus on food & bev service and all will be good...

Dear Dave22362, I am so sorry to hear about your experience and be rest assured that this kind of service is not what we pride ourselves on and a follow up with the relevant team member has already occurred. I can assure you that this kind of service will not happen again, and again, please accept my sincerest apologies. I wish you and your family a Merry Christmas and look forward to welcome you back soon. Kind Regards,

Another great night stay.

Catatan Tripadvisor 5.0/5

E5223CDalans Business - 27/10/2019 Ulasan TripAdvisor tersertifikasi

Quiet rooms right at the Airport. A very rare find. Rooms are modern, clean and quite spacious. Beds are comfortable with a selection of pillows to choose from. The restaurant has a wide variety to choose from and the staff are very welcoming. Will be back again for sure.

Thank you for your great feedback. I will certainly pass your comments onto the hotel team. We hope to welcome you back soon. Kind Regards,

Excellent location, accomodation and meals for a business trip

Catatan Tripadvisor 5.0/5

D_Ytravellers Business - 06/10/2019 Ulasan TripAdvisor tersertifikasi

Great convenient location, good meals and great staff. Recommended for business convenience as car can be easily parked, meals are good size and available over 24 hours. Very clean - begs very comfortable and quiet.

Thank you D_Ytravellers, we appreciate your great feedback and we hope to welcome you back to Mackay soon. Kind Regards,

Excellent Value

Catatan Tripadvisor 5.0/5

pdn Solo travel - 26/09/2019 Ulasan TripAdvisor tersertifikasi

The rooms were clean and comfortable. The staff couldn't do enough for you and just so friendly. I thought I was only getting the continental buffet for the $1.00 brekky deal but it included a pick of the menu plus the continental buffet - just fabulous to start a big day!

Thank you pdn, I am glad you enjoyed your stay and we look forward to welcome you back. Kind Regards,

Overnight Stay for Work

Catatan Tripadvisor 5.0/5

tonytownson Business - 26/09/2019 Ulasan TripAdvisor tersertifikasi

I have been staying at this Hotel for the last eighteen months and always look forward in staying here. With modern rooms & a great Restaurant/Bar you are always made to feel welcome every time you stay.

Thank you Tonytownson, it is great to have loyal guests such as yourself, and we always look forward to welcome you back. Kind Regards,

Country Music stay

Catatan Tripadvisor 5.0/5

charlessT3284QW Solo travel - 27/08/2019 Ulasan TripAdvisor tersertifikasi

I booked this for an international country music artist who performs on cruise ships and in USA for a few months every year. Wayne Horsburgh was his name and he was extremely impressed by all the facilities and its location for his travel. I deliberately questioned him at length because I have stayed at the hotel acouple of times including my second wedding night and was impressed which was the reason I chose the hotel for Wayne.

Thank you CharlessT3284QW, that is great to hear. I will certainly pass this feedback onto the team, and we look forward to welcome you back. Kind Regards,

great service

Catatan Tripadvisor 5.0/5

peterjohnson2019 Couples - 14/08/2019 Ulasan TripAdvisor tersertifikasi

everything was very good on this stay excellent staff very friendly and very good service. meals where very good Saturday night being better than Friday night the dollar breakfasts make the stay here very worth while.

Dear Peterjohnson2019, Thank you for sharing your experience. It is great to hear you enjoyed your stay and we look forward to your next visit. Kind Regards,

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