Mövenpick Moscow Taganskaya 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.6/5 1.772 opiniones

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Mövenpick Moscow Taganskaya - Image 1
Mövenpick Moscow Taganskaya - Image 2
Mövenpick Moscow Taganskaya - Image 3
Mövenpick Moscow Taganskaya - Image 4
Zemlyanoy Val 70, 109004 MOSCÚ, Rusia

Descripción

Hotel aprobado por ALLSAFE

Extras del hotel

  • Un lugar de moda en el centro de Moscú

  • Restaurante elegante con una cocina única

  • Ideal para reuniones de negocios y eventos corporativos

  • Enfoque creativo individual

  • Calidad suiza

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Nuestros alojamientos

Localización del hotel

Mövenpick Moscow Taganskaya

Zemlyanoy Val 70
109004 MOSCÚ
Rusia

GPS:55.744461, 37.654453

Teléfono

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Hotel accesible en silla de ruedas
  • Bienestar
  • Aire acondicionado
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión

SHAGAL

El restaurante Shagal ofrece cocina tradicional suiza, platos locales servidos con un toque artístico y el famoso helado Movenpick. La zona de bar tiene más de 40 bebidas, incluidos café de marca y cócteles de autor.

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Más información

Clasificación de ALL  4.6/5  1.772 opiniones

Valoración de TripAdvisor  4.0/5  69 opiniones

All but 5 stars place.

Nota de Tripadvisor 2.0/5

kanterezza Valoración certificada de TripAdvisor

Five stars hotel in central emplacement of the capital, member of Accor hotels french chain, what possibly could go wrong? After researches I booked in Mövenpick for two nights. As platinum member of Accor group, I was really confident about my stay. What finally I got? 1 - During check-in the first information was "no upgrade available today because no superior room are available" - since platinum member can have the upgrade. Therefore it's possible to book a superior room using Accor application at this moment. Passing. 2 - First try of me to ask a later checkout before departure. First "come back see administrator tomorrow morning" done. 3 - "You have free drink voucher" - "the bar isn't available because of some filming". Passing. Time to go to the room, standard and basic one. Let's see. I found a clean place with some nice design and furniture. But this space is a really one small room for two big beds and an armchair. There is no working table, basic room isn't done for some work. There is no place at all to put a luggage, basic room isn't done for travelers neither. And despite the snow, clay and dirt on Moscow streets nothing available to put your dirty shoes to avoid ugly sports on the ground. Naturally there is no welcome service for platinum member, it's becoming just a detail. If we add a "come back at evening to see another administrator" the next day morning visit - always for asking a later checkout. An expensive and average restaurant (use a Yandex food service or go to one of close and good restaurants in the area instead, really). What we can add from positive on the place? The swimming pool and spa zone (sauna, hammam) are nice in the middle of snow and winter, the staff here is nice and kind. My third visit at front desk to ask a later checkout was the same with a "come back tomorrow morning", but at this time I got my "welcoming service" delivered in my room, plate of fresh fruits, highly appreciated. Finally the third day and fourth visit to front desk allowed me to book a later checkout (13h instead of 12h because the usual "no room are available" even if you could book one using Accor application for the next day). To resume: if you ask nothing if you book a superior room or a suite if you manage an exterior food you can pass some nice time here, in the center of the capital. Otherwise just take another place. Since you're never feeling yourself as a special guest, despite any status made especially for this.

Dear guest, Thank you for taking the time to share your experience of your stay at our hotel. I am very sorry that the service offered did not meet your expectations. Please accept our sincere apologies for that inconveniences. According to ALL Accor loyalty program you can receive an upgrade to the next room category, if It’s available at time of check-in. As for the late check-out, again referring to the rules of the loyalty program, late check-out is available upon request and subject to availability, if the hotel's occupancy allows it. Over the past two months, the hotel has had a fairly high occupancy, especially on weekends, which may have been the determining factor for the decision. However, late check out was provided until 13:00. This is also a late check-out, anyway, though not as late as you would like. Why were we able to confirm this information to you only on the day of departure? As I mentioned earlier, during a high period of work it is very difficult to predict the availability of rooms for future dates, since rooms are booked every minute, so colleagues did not guarantee you in advance, so as not to upset you if suddenly this category was completely booked. These are my assumptions about these aspects, since I do not know all the details. I will be very grateful if you find the opportunity to contact me by e-mail H9255-FO3@accor.com to clarify the details of your stay (dates of stay, room number), so that we can analyze this remark in more detail and make appropriate decisions. Let me once again offer our apologies. We understand that these circumstances have marred your stay at the hotel. We will take into account all your comments and will work hard on them. This information will certainly allow us to improve the quality of customer service. We sincerely hope that this visit to the hotel will not be decisive and that you will visit us again in the future. Sincerely, Oleg Knyazev Guest Experience Manager H9255-FO3@accor.com 8-495-777-13-53 (8067)

Great modern and friendly hotel at a great location

Nota de Tripadvisor 5.0/5

Tim22Travel En pareja - Valoración certificada de TripAdvisor

The hotel is modern, impeccably clean and beautiful. The service here is very friendly and knowledgeable. The location is 3 minutes from a major subway/metro station which makes accessing the rest of the city easy. The hotel is located next to a busy street, but the sound isolation is perfect (our room was facing the street). The neighborhood is very safe with a lot of restaurants close and a convenience store close to the metro station. The also have a gym and a spa on site, but I didn't try it out. The rooms have an in-room safe box, a Nespresso machine, a water boiler (for tea), and cups. In a nutshell, this is a great hotel, and I highly recommend it. I will definitely stay here again.

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 967 060 53 10 Email: H9255-FO@accor.com

Modern and Friendly Hotel and Service.

Nota de Tripadvisor 4.0/5

wspaltenstein En pareja - Valoración certificada de TripAdvisor

Good Check In. Ask why there was no Coffeemaschine in the Room?? Booking. Com has it on Photos. In 10 minutes they delivered a Maschine. But again I am surprised no Mövenpick Capsules? But in the Loby they sell Mövenpick Coffee. Entrance of the Room bad, wet from melting Snow!! Bad Idea to have Carpet, dirty and wet.

Dear Wspaltenstein, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Let me thank you for your comments regarding the coffee machines. This information will allow us to improve the quality of customer service and increase the loyalty to Movenpick brand in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Oleg Knyazev Guest Experience Manager

Great, friendly, good price-to-value, good location

Nota de Tripadvisor 5.0/5

andyA8076QL De negocios - Valoración certificada de TripAdvisor

Nice welcome & check-in, fast and explaining everything as needed, giving room upgrade. Rooms are modern and cosy, breakfast tasty, gym has everything that is necessary, including a decent pool. Only small minus: bar closes officially at ten but room service can be used to get around it.

Dear guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service. Look forward to serving you again. Best regards, Oleg Knyazev Guest Experience Manager

Modern Hotel. Too Puritan . Nothing fancy but clean and convenient . Friendly staff At spa and restaurant

Nota de Tripadvisor 3.0/5

RoH102 En familia - Valoración certificada de TripAdvisor

Good three stars for interiors and architecture cleanly good laundry service and all that. I stayed two nights. Will forward a few lines to management at Accor in paris due to extremely rude , mannerless and unfit customer service due to rudest front desk manager and unwilling to even listen to guests critique or report to it . It’s worst ever front desk experience for a person who stayed both at 4 and 5 star hotels in both Moscow St P and worldwide . I don’t expect the stay to be immaculate but a certain minimum of warmth not to speak of friendliness or willingness to hear guests wishes was eradicated by agressive, unsmiling and confrontation-based front desk manager who did her best for me to never want yo stay at this hotel. Good clean rooms , friendly restaurant waiters and ok Spa. Sauna is too hot. Otherwise a modern clean hotel all over but too Protestant and weird sectant atmosphere in settings

Dear RoH102, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your high evaluation of our team members in SPA and Shagal restaurant. I will let my colleagues know your positive opinion. At the same time I would like to apologize if the meeting we had with you did not meet your expectations. It is our priority to give you the best possible experience and I am sorry to hear you found it unfriendly. Please be sure that I personally reported all your comments regarding our hotel services to our General Manager who was ready to meet with you as you requested. Unfortunately, you did not come for the appointment but still you have an email address and we are open for any inquiries and a constructive feedback. Once again I would like to thank you to bring to our attention some of those details which can enhance our guest experience and hope that you will not take my comments above negatively as I believe that this forum is also a way to open dialogue between different point of view. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 967 060 53 10 Email: H9255-FO@accor.com

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 540 opiniones 8/10 Ubicación
  • 1.022 opiniones 8.6/10 Habitación
  • 970 opiniones 8.6/10 Servicio
  • 10 opiniones 7.7/10 Internet
  • 556 opiniones 8.4/10 Desayuno
  • 547 opiniones 8.6/10 Área de Bienestar
  • 483 opiniones 9.8/10 Ambiente
  • 320 opiniones 8.2/10 Limpieza

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Moscú

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.