上海建滔诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.2/5 6 评论

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协和路1102号, 长宁区, 200335 上海, 中国

描述

酒店其他优惠

上海虹桥诺富特酒店设有 367 间宽敞的客房、2 间餐厅、7 间会议室，还配备健身设施。是商务和休闲旅客的理想下榻之所。

我们的客房

酒店位置

上海建滔诺富特酒店

协和路1102号, 长宁区
200335 上海
中国

GPS:31.223219, 121.35525

电话
传真 +86 21 3227 9998

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.2/5  6 评论

TripAdvisor 评级  4.9/5  641 评论

Mixed Experience at Novotel Hongqiao – Great Location but Major Shortcomings

Tripadvisor 评级 2.0/5

Marc-Emmanuel S 经 TripAdvisor 认证的评论

Mixed Experience at Novotel Hongqiao – Great Location but Major Shortcomings This hotel has an excellent location, right in the heart of the city. However, the property shows its age with somewhat dated decor and persistent issues like a lingering smoke smell in the corridors, which was noticeable throughout my stay. On the positive side, the bed was exceptionally comfortable – one of the best I've had in a while – and they thoughtfully provided 1.5 liters of complimentary drinking water each day, which was a nice touch. Unfortunately, the air conditioning was a major disappointment. It didn't cool the room at all, merely circulating warm air. I requested a room change, but the problem persisted, leaving me uncomfortable. They did propose a portable fan to help, I guess I wasn't the first to complain. WiFi was another low point: virtually non-existent bandwidth made it impossible to stream or work reliably. I ended up relying on my mobile data roaming for everything from emails to online research. The staff suggested it was due to my VPN usage, but switching to cellular data proved the hotel's connection was the real culprit – it worked flawlessly there. Breakfast was mediocre at best. The selection was average, but the croissants – a staple in any French hotel – were disappointingly dry and flavorless, which felt like a real letdown. Overall, while the location and bed redeem it somewhat, the maintenance issues and unreliable amenities dragged down the experience. I'd suggest it only for a short stay if you're prioritizing centrality over comfort. 2/5 stars.

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Shanghai Hongqiao. Our team paid highly attention to the details which you mentioned. Please accept my sincere apologies that we did not meet your expectations and the disappointments you had encountered. Regarding the issue with AC, our Engineering Dept. will follow up to check and ensure everything going well in the room. Our F&B team will pay more attention to breakfast quality, especially croissant. Regarding WiFi, in accordance with national cybersecurity laws and regulations, access to overseas websites such as Google, Facebook, and Twitter is prohibited within the Chinese mainland, and VPN needs to be turned off before using the hotel WiFi. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future, and we can give you a good experience. Again, thank you for choosing Novotel Shanghai Hongqiao! Sincerely, Dickens Li - General Manager

Good for short business in Shanghai

Tripadvisor 评级 5.0/5

youlaz 商务住宿 - 经 TripAdvisor 认证的评论

Great business hotel! Amazing staff and service. Lobby bar is great and serving good pastry and coffee. It’s was useful for me while I have early check in and the manager as Nicola helped me to proceed this quick with full explaination of the city information. The room is big and comfortable enough space for short business trip. Always staying in this hotel for exhibitions

Dear Guest, Warm greetings from Novotel Shanghai Hongqiao. We are happy to learn that you were satisfied with our staff and feel comfortable in the hotel. Your kind words have been passed to our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience and we sincerely look forward to your next visit.

Disappointing to Novotel standards

Tripadvisor 评级 3.0/5

Jamingeels 商务住宿 - 经 TripAdvisor 认证的评论

Having stayed at many Novotel’s I was disappointed to see the Premium lounge was still closed at this property. They are using the breakfast room as a lounge which is not ideal. Also the AC was broken so the room was too hot. When I asked for AC they offered to open the room window.

Ideal for Business Trips

Tripadvisor 评级 5.0/5

ladyditt 经 TripAdvisor 认证的评论

We stayed at the hotel for the second time because it is located close to the exhibition. There was construction work going on next to the hotel. Luckily we were given quiet rooms, there was no noise. The earplugs were provided as a compliment. From Pudong Airport, it takes 1.5 hours by metro, you can reduce it by 20 minutes if you take the super fast Maglev train. The metro station was a 15-minute walk away. The hotel is clean, all rooms are non-smoking. My room was huge, with a nice bathroom, comfortable bed. There was a kettle in the room, which is important for me, I really like drinking tea, tea/coffee is renewed daily, + two bottles of water. Breakfast was excellent, large selection of everything. You can also use the swimming pool free of charge. The hotel was decorated for New Year, there were Christmas trees, etc. The staff was friendly, but not everybody spoke English. There was no free shuttle to the exhibition like before! A very good option for a business trip!

服务有待提高

客户意见评级 1.0/5

匿名 商务住宿 - 所有已确认评论

首先，我定的豪华大床房，入住后给我内开间还有扇内门的房间，我本来住10楼，要求换房后给我换到楼下，让升级房间，非常敷衍的说已经升级了；第二，因为换房，导致洗漱用品还留在原来房间，电话前台让送两套洗漱用品，前台是位女士接听，特别忙，很敷衍的说送上来了，后来过了20多分钟再次打电话，一位男士接听，我说之前一位女士已经答应我送洗漱用品上来，逃避我之前问的问题，二次沟通才送到

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其他网络用户评价我们的酒店

  • 2,210 评论 9.7/10 位置
  • 2,676 评论 9.1/10 房间
  • 4,685 评论 9.5/10 服务
  • 19 评论 7.3/10 上网
  • 1,243 评论 9/10 设施
  • 1,236 评论 9.4/10 清洁度
  • 1,127 评论 9.4/10 氛围
  • 788 评论 8.8/10 早餐

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