上海虹桥新华联索菲特大酒店

下午茶很好，酒廊晚餐有点出乎意料的差

客房服务好。游泳池晚上关闭太早，但健身房相当不错。

整体感觉还不错，就是床垫太软了！

前台办理入住手续快，服务也好。房间干净，服务有需即办。

服务好，尤其是前台，帮忙解决了很多问题，给个赞

响应环保理念不提供牙膏牙刷的提示建议更明显一些，就我个人，近一年没出门不了解情况，因为进卫生间时未佩戴眼镜未及时看到提示，导致寻找半天后电话咨询

前台那个sunny为什么可以做值班经理呢？一点都不专业，自己都很难算是一名合格的前台接待，所以她管理的结果就是乱七八糟。本来可以2分钟解决的事要做10分钟，还强词夺理还理直气壮。

个人物品有遗落在酒店，工作人员第一时间联系我，并提供快递到家服务，非常赞

飯店風格是女生都會喜歡的法式設計，尤其對飯店很多水晶燈影響很深刻！我喜歡房間衣帽間設計，有別於一般飯店，泡澡給的小用品也很用心！入住期間飯店人員態度也很親切，全家人都很滿意！

银卡好像没什么权益 房间还不错比较新 设施也比较好

Sofitel Hongqiao is a very French hotel. From the façade of the building to the decorations of the hotel, a strong French taste overwhelms every minute of my experience – exactly the same as what you may feel in Paris. These atmospheric elements perfectly personify the philosophy of Sofitel – live in the French way. As an AccorPlus Platinum member, I was upgraded to the Executive Floor. The first impression of the room? It was SO spacious! The signature “MyBed” series is as comfortable as usual, no wonder why it is selected to be part of the “La Première” First Class product by Air France. On the table, I received a generous welcome amenity which includes a plate of fresh fruit, chocolates, and pastries. All of them are in good taste and delicate presentation - it is a very sweet “welcome”. The same sweet thing is the hotel’s services. The Guest Service Manager Kivller is always that helpful during our entire stay and we bear appreciation for his patience as we consume a lot of his time when checking in. Due to the COVID-19 outbreak, the hotel relocates the lounge services to the lobby bar, which is not bad at all. The lounge and bar team (Lucy, Penny, Nicole, Sherry and Lori, please forgive me if I miss any names) took care of us thoughtfully. The buffet hall manager Gerry? (or Jerry?) gave us an impressive introduction to the hotel, and the breakfast buffet is amazing – especially in terms of the extraordinarily wide range of choices and the gorgeous and grandeur dining environment. To our surprise, the breakfast even offers the famous Chinese dish - Sichuan-flavored duck blood in spicy sauce (毛血旺), and the Cantonese Dim Sum is almost as authentic as what you may taste when enjoying Yum Cha (飲茶) in an ordinary Hong Kong tea house! Adding local delicacies to an international buffet breakfast is a brilliant idea and is something that deserved to be encouraged and applauded. The genuine culinary experience that an international traveler encounters through these fascinating local foods itself is a journey of discovery that could be the keepsake in their lifelong memory, while to those Chinese foreigners like me, they are the nice touch to awake the gustatory memory after decades of departure from the hometown. The hotel successfully weaves the great food, facilities, and services into a satisfying stay that we experienced this time. We are looking forward to revisiting the hotel again to try their fantastic dinner buffet in the near future.

The lovely staff in Sofitel truly makes me feel like home whenever I stayed in this hotel. Ivy, Nicole, Jenny, Louis, Kelly and Joe are the warmest staff I ever met, they are always putting in their best effort to make my each stay as comfortable as possible. Nothing much negative to feedback, except this trip I was upset with one chef's attitude at the noodles section in the cafe during one Saturday breakfast morning. Nevertheless, it was still a pleasant stay overall. Happy CNY to all staff in Sofitel Shanghai HongQiao. Looking forward to see you guy again soon!

Great hotel and good location for the Expo Centre. Service was excellent and overall this is a very good hotel. The staff were very helpful at all times and make you feel welcome. Second time at this hotel and will be back again.

Very nice hotel with great staff, a little hard to get to but it is 10 minutes from the train station in the morning. Rooms are very nice and very clean. This trip was not as good as those in the past due to some issues at check in and the main bar downstairs being closed for a photo shoot.

It is very to exhibition center. Also near to paradise walk and Hub shopping area. Manager of Hotel very good. He solve a couple problems quickly. There is exchange machine inside of hotel and rate is better than airport. Japan restaurant OK. Spa is nice good service.