上海虹桥新华联索菲特大酒店

干净整洁

酒店设计有特色，硬件品质达标

酒店建筑内部装饰比较气派，欧式建筑也比较宽敞高大。员工的服务也很热情。

服务周到有礼貌！酒店环境不错，酒店位置很利于出行！

如题 体验非常之差 1、和飞猪的合作你们不知所云，感觉飞猪就是个P 2、你们会员体系白金卡会员也许也就什么都不是 和万豪比 雅高简直就是垃圾

环境大气，房间干净舒适，服务人员大部分彬彬有礼，行政酒廊的服务很棒。但是很多细节没有做好。

Hotel condition is very good. And person in the hotel are very very kindly When I am in the hotel very happy and lounge is also very good food very delicious. Bed is very comfortable so I can steep well

前台老外和行政酒廊服务都很好 房间也维护的很好

梁先生不错哟，态度很好，升级了房间，酒店位置装修都不错，健身房器械很棒

非常满意，交通也方便，服务很好，早餐也丰富

从硬件到软件都符合五星标准

房间比较大但是给了一间歪的，看电视不方便；淋浴太小胳膊撞到放沐浴露的架子

酒店装修很豪华，服务很贴心，装备的惊喜很棒，谢谢你们！

Sofitel Hongqiao is a very French hotel. From the façade of the building to the decorations of the hotel, a strong French taste overwhelms every minute of my experience – exactly the same as what you may feel in Paris. These atmospheric elements perfectly personify the philosophy of Sofitel – live in the French way. As an AccorPlus Platinum member, I was upgraded to the Executive Floor. The first impression of the room? It was SO spacious! The signature “MyBed” series is as comfortable as usual, no wonder why it is selected to be part of the “La Première” First Class product by Air France. On the table, I received a generous welcome amenity which includes a plate of fresh fruit, chocolates, and pastries. All of them are in good taste and delicate presentation - it is a very sweet “welcome”. The same sweet thing is the hotel’s services. The Guest Service Manager Kivller is always that helpful during our entire stay and we bear appreciation for his patience as we consume a lot of his time when checking in. Due to the COVID-19 outbreak, the hotel relocates the lounge services to the lobby bar, which is not bad at all. The lounge and bar team (Lucy, Penny, Nicole, Sherry and Lori, please forgive me if I miss any names) took care of us thoughtfully. The buffet hall manager Gerry? (or Jerry?) gave us an impressive introduction to the hotel, and the breakfast buffet is amazing – especially in terms of the extraordinarily wide range of choices and the gorgeous and grandeur dining environment. To our surprise, the breakfast even offers the famous Chinese dish - Sichuan-flavored duck blood in spicy sauce (毛血旺), and the Cantonese Dim Sum is almost as authentic as what you may taste when enjoying Yum Cha (飲茶) in an ordinary Hong Kong tea house! Adding local delicacies to an international buffet breakfast is a brilliant idea and is something that deserved to be encouraged and applauded. The genuine culinary experience that an international traveler encounters through these fascinating local foods itself is a journey of discovery that could be the keepsake in their lifelong memory, while to those Chinese foreigners like me, they are the nice touch to awake the gustatory memory after decades of departure from the hometown. The hotel successfully weaves the great food, facilities, and services into a satisfying stay that we experienced this time. We are looking forward to revisiting the hotel again to try their fantastic dinner buffet in the near future.

The lovely staff in Sofitel truly makes me feel like home whenever I stayed in this hotel. Ivy, Nicole, Jenny, Louis, Kelly and Joe are the warmest staff I ever met, they are always putting in their best effort to make my each stay as comfortable as possible. Nothing much negative to feedback, except this trip I was upset with one chef's attitude at the noodles section in the cafe during one Saturday breakfast morning. Nevertheless, it was still a pleasant stay overall. Happy CNY to all staff in Sofitel Shanghai HongQiao. Looking forward to see you guy again soon!