柏林维滕贝格广场美居酒店（2016 年 11 月开业）

To be honest this is a really fancy hotel with nice and elegant rooms, tasty interior and really central BUT I expect more from a 4star hotel. They do not offer their guest free of charge parking or an airport shuttle. Guest have to park around the block in a parking house that charges 24 eur per day or you can try to find a legitimate parking spot in the neighborhood. If you come with flight you can take a taxi (40-80 eur) or take bus or tram but you have to be good informed how and which one to take. To be a such highly rated hotel I also expected much more service from the staff and definitely more friendliness! Let me say that the Berlin people are “special” but for my personal taste they should be less arrogant and teaching and from up above! I want to be welcomed with a wide smile and whatever question I asked I want to see that warm smile no matter how stupid my question is in there eyes. Breakfast was really good but very expensive with 21 eur per person. You don’t really eat for that amount. The hotel is lying directly beside the big KADEWE (Kaufhaus des Westens) and a big shopping street. Many restaurants around the corner so you don’t need to leave the area (but of course you should ) Although there is a lot of noise 24/7 the rooms were perfectly isolated so you could sleep save and sound and you could make the rooms totally dark. So good hotel but they have to work on the service

Excellent hotel, yet laid back atmosphere. Beautiful decor. Very attentive receptionists, - special thanks to the lady who helped us with instructions to the airport due to timetable changes because of maintenance. The room was very nice, comfortable and clean. The soap had a wonderful smell. Breakfast was very rich and varied: juice machine, yogurts, fruits, baked goods, cheeses, smoked fish, cold cuts, several types of bread, a big variety of tea brews, coffee etc We were really sorry we had to leave and hope to return again. Other practicalities: close to shopping venues, restaurants and public transportation.

We really expected more from the hotel, especially considering the price. We know that it's worth emphasize that location was very good, next to the metro station and close to the bus stop. The cleaning service was really good and breakfast was excellent, and also the breakfast service team was great and kind. We checked in, on the evening of the 25th of October 2022, and we were warmly welcomed by the attendant Ammar who promptly helped us resolve an initial problem with our Wise bank card. But on 28th, around 8pm, we had the misfortune of being attended by the receptionist, called Steffen, who from the first contact treated us extremely rudely, with no patience, unwilling to help and insisting on speaking in German, a language we do not understand and he was aware of it, fact that we consider unacceptable for the service of an international hotel as Mercure hotel. Despite the other receptionists being attentive and dedicated, our evaluation score is really low due to the very unpleasant service of this employee (Steffen). This caused us great annoyance. We didn't expect this to happened on our vacation, making our entire stay in Berlin unpleasant.

Great location! Kudamm, KaDaWe, Tiergarten, Zoo all very very close or short walk. Queen bed with city view room on 7th floor fantastic - lovely view. Superb breakfast with many options! Very friendly and helpful staff at reception and at breakfast

Really lovely hotel . Absolutely spotless room with windows that open and the option of air conditioning. We were a family of 3 with a 17 year old teenager- the room afforded plenty space and privacy . Highly recommend if you are looking for a family room with older teenagers. Wonderful kind staff who can’t do enough to help you. We wanted to walk everywhere and the location was slightly further from the main tourist attractions than we had anticipated. That said we loved the area around the hotel . Loads of cafes and restaurants and very pleasant for an evening stroll . We really enjoyed kamps across the road from the hotel for a very cheap but high quality breakfast. Also the Vietnamese restaurant Cao Cao is 5 mins way and is brilliant for an amazing and affordable meal . We will definitely recommend this hotel thanks to the brilliant staff .