柏林施维泽霍夫铂尔曼酒店

客户意见评级 (ALL 评级) 4.4/5 3,016 评论

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柏林施维泽霍夫铂尔曼酒店 - Image 1
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Budapester Str. 25, 10787 柏林, 德国

描述

酒店其他优惠

  • 位于动物园，距库尔弗斯腾仅几步之远

  • 整个酒店覆盖免费无线网络

  • 18 间可灵活调整的会议室，自然采光，部分带露台

  • 从停车场可直接进入酒店

  • 带泳池的健身和水疗休闲区

我们的客房

酒店位置

柏林施维泽霍夫铂尔曼酒店

Budapester Str. 25
10787 柏林
德国

GPS:52.506158, 13.343712

电话
传真 +49 30 26961000

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

BLEND BERLIN KITCHEN AND BAR

BLEND 柏林厨房餐厅和酒吧从这座城市的种族融合中汲取灵感，体现着柏林大熔炉的精神：以创意手法呈现现代都市风味。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  3,016 评论

TripAdvisor 评级  4.5/5  4,458 评论

卓越奖 2024

Nice hotel but it's not a 5* hotel!

Tripadvisor 评级 3.0/5

PolinaFB100 经 TripAdvisor 认证的评论

The internet on floors 2-3 was very poor meanly working in the morning but not in the evening when we returned to the room ☹ In the shower, there was mold, The corridor was not clear The back of the bed was not clean or even damaged Well its defiantly not the quality you expect from a 5* hotel!

Dear Polina, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you found our establishment pleasant, as we strive to provide exceptional experiences in our modern hotel decorated in an elegant Bauhaus style. We sincerely regret that some aspects of your stay did not meet your expectations. Our maintenance and housekeeping teams have been notified about your observations regarding cleanliness. Our technical team is currently working on enhancing the wireless network coverage throughout the property, and our staff members are always available to assist guests with connectivity matters during their stay. We hope you will give us another opportunity to provide you with a more satisfactory experience in the future. Best regards,

No wifi

Tripadvisor 评级 2.0/5

MuzzNZ 商务住宿 - 经 TripAdvisor 认证的评论

A business hotel that did not have working Internet access / wifi. For a business traveller Internet access is a basic requirement. At the time of writing this the hotel has been without internet for 4 day. Numerous polite complaints to the hotel by myself and my colleagues were met by an aggressive response by management that somehow inferred we were putting an imposition on them. The internet outage aside - customer service was lacking in dealing with the issue

Dear Guest, Thank you for taking the time to provide this feedback. We regret to hear that your stay was marred by issues regarding our internet connectivity. We understand how essential reliable internet service is, especially for our business travelers, and we sincerely apologize for the inconvenience this caused you and your colleagues. Our aim is to provide seamless amenities and the fact that this was not delivered is disappointing for us as well. Moreover, we are sorry to hear that your interactions with our management team did not reflect the high standards of hospitality we strive to uphold. Empathy and professionalism are core values we aim to embody in all guest interactions, and it is clear from your feedback that we have fallen short in this instance. We will reflect on this feedback to ensure it serves as a learning opportunity for our team. Finally, we apologize if our response to your concerns came across as dismissive or aggressive. This is certainly not the impression we wish to convey, and we take your comments seriously. Our guests' satisfaction is paramount, and we regret that we were not able to provide you with the level of service you expected and deserve. We look forward to welcoming you very soon. Best regards, Hotel Pullman Berlin Schweizerhof

VERY NICE AND PLEASANT STAY

Tripadvisor 评级 5.0/5

Jacques P 商务住宿 - 经 TripAdvisor 认证的评论

Perfectly located near the shopping centers and brands shops. Modern hotel with artistic touches, very clean! Nice bar & restaurant with very switched-on Team, reception and bellman also very helpful Will definitely come back!

Dear Jacques, Thank you for sharing your positive review. We are thrilled to hear that your stay with us was a remarkable one. We are pleased that you appreciated our central location close to the bustling shopping districts, our hotel's contemporary design with creative flair, and our commitment to maintaining a clean and welcoming environment. It is fantastic that the atmosphere of our bar and restaurant, as well as the attentive service from our reception and bellman, contributed positively to your experience. We're always aiming to provide an exceptional service that makes every stay memorable. We look forward to seeing you again soon. Best regards, Hotel Pullman Berlin Schweizerhof

Ensure that your room is in the hotel building and not in the neighbouring building!

Tripadvisor 评级 2.0/5

SKNA 家庭住宿 - 经 TripAdvisor 认证的评论

We booked a room and a ”deluxe suite” to our extended family to ensure that we had a nice room and views for the new year. Unfortunately, the rooms were a huge disappointment. We would never have booked rooms in a separate small building, approximately 100 m from the hotel, facing the other side of the block. Worst of all, our rooms are not even on the same floor. The only way to get to our rooms from the reception is through a lengthy underground tunnel, passing by toilets, spa, swimming pool and using two elevators. The tunnel even includes stairs. Worst of all, the ”deluxe suite” is located in the first floor, partially UNDERGROUND!! We reserved for and paid for a suite in a good class hotel - what we received is simply not what we paid for. We booked the rooms through the hotel website and are members in AllAccor so there are regular excuses why our rooms are as they are. All in all, the hotel should not sell these rooms as normal rooms and, especially, as a ”deluxe suite” which this clearly is not. Otherwise, the hotel seems nice, service is good and the breakfast especially was impressive. Unfortunately, it seems that we are not even staying in the hotel. It will be also be difficult for the grandparents in their 70s to carry their suitcases from here to the reception!

Dear Guest, Thank you for taking the time to provide this feedback. We are delighted that you found our service to be commendable and that our breakfast selection impressed you, with options like our live cooking station, vegan corner, and sparkling wine to start your day on a high note. However, we are deeply sorry to hear about your dissatisfaction with the room allocation, particularly regarding the location of the deluxe suite. While our goal is to provide a comfortable and enjoyable experience for all our guests, it appears that we missed the mark in this instance. Moreover, we understand that the accessibility of the room presented a challenge, especially for your elderly family members. We sincerely apologize for any inconvenience this has caused. Please know that our team is dedicated to ensuring the comfort and satisfaction of our guests, and we regret that we did not meet your expectations. Nonetheless, we are pleased that the overall impression of our hotel was positive. The central location near KaDeWe, the shopping street Ku'damm, and Potsdamer Platz is indeed one of our highlights, offering our guests an ideal base for exploring the beautiful city of Berlin. We look forward to welcoming you very soon. Best regards, Hotel Pullman Berlin Schweizerhof

Charged Twice and stitt no refund

Tripadvisor 评级 1.0/5

David B 经 TripAdvisor 认证的评论

My daughter in law booked and paid for 2 rooms but the hotel charged me for the 3 night stay again after our departure and even after I have mailed and sent them proof of the charge I have had no response from them and it has changed my whole memory of my visit

Dear Davidbd, Thank you for taking the time to share your feedback. We are deeply concerned to read about the issues with the billing for your stay. It is of utmost importance to us that billing is clear and accurate, and we apologize for any inconvenience caused. We understand that such situations can impact your overall memory of your visit, and for that, we are truly sorry. Your experience is not reflective of the high standards we set for ourselves at Pullman Berlin Schweizerhof. Rest assured, we are looking into the matter with the highest priority to ensure that the double charge is rectified and that you receive the necessary refund. We appreciate your patience and understanding as we work to resolve this. Should you wish to discuss this further or require any assistance, please do not hesitate to reach out directly to our front desk team at +49 30 26960 or via email at h5347@accor.com. We are committed to providing our guests with exceptional service, and we take feedback like yours seriously in our ongoing efforts to improve. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Pullman Berlin Schweizerhof

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其他网络用户评价我们的酒店

  • 1,278 评论 8.8/10 位置
  • 1,872 评论 7.3/10 房间
  • 2,036 评论 8.2/10 服务
  • 105 评论 3.7/10 上网
  • 1,126 评论 8.7/10 早餐
  • 766 评论 6/10 清洁度
  • 646 评论 8.4/10 游泳池
  • 601 评论 6.1/10 运动休闲

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。