柏林施维泽霍夫铂尔曼酒店

We stayed 3 days in September. The hotel was big, very modern and up to date, comfortable, and just a block from the zoo and aquarium. Our room was large, well equipped with a minibar fridge, and a tea kettle and coffee maker. Service was good, except the checkin line was a bit slow, and when we tried to get room service it was unavailable “due to staff shortage”. We had food and drinks in the lobby bar once and it was quite good, we didn’t try the breakfast. Free Wi-Fi worked fine. There are several cafes and restaurants within a few blocks, nothing fancy. Taxis were almost always available outside. The hotel hosts conferences; one day there were people outside protesting an energy conference.

We arrived to a friendly welcome at this lovely hotel . Excellent room, well appointed with a modern ensuite bathroom . Breakfast was a well laid out buffet with plenty of choice . Staff were once again very friendly and courteous with pots of tea or coffee served at the table . The hotel was well placed for sightseeing Berlin and we would thoroughly recommend it if that is the purpose of your visit . The foyer has a unique and fascinating light display which is a lovely feature to watch in the evening with a quiet drink . We understand that there is a pool and gym facility but unfortunately we didn't have time to visit that section of the hotel during our three night stay .

I can’t say that I have enjoyed our stay at the hotel. I was very sad and disappointed with our trip, especially I’ve organised this for my husband’s birthday. Prior to arrival, I have emailed the hotel to organise a bed for our toddler. They have put a sofa bed (not what I’ve requested) that was placed on diagonal, taking a lot of space. Our kid came out of bed and because it wasn’t a lot of space around the sofa bed, he tripped and split his lip open bleeding everywhere. We have discussed about our concerns next morning and we have been shut down, to say if we don’t like the room, to upgrade and pay £160 per night. We’ve explained that we are ok with the size of the room, it’s just the layout. We were offered a room on 2nd floor. Same square footage, but this time a bed!!!! On my way back I have emailed the management team and told them my concerns. I didn’t want to dramatise it at the hotel, as people were waiting to check in. Days later still no response! The pool is decent size, but there was a couple butt naked in the female changing areas which made me very uncomfortable. I don’t know the hotels policy on this but the changing rooms were clearly separate. The breakfast was ok. Decent location from all the touristy spots. Overall I would not book this again as it’s not family friendly!

We stayed at the Pullman Berlin in August 2022 and we had a great experience. The hotel and rooms were very modern and clean, the pool and sauna were excellent, and the service by the hotel staff was outstanding. The hotel is centrally located right next to Tiergarten Park and the Zoo. Brandenberg Gate and "Museum Island" are not really walking distance, but a short 10 Euro taxi ride away. I want to call out the fantastic service of Benjamin Gelhausen. We had an issue with a double booking when we checked in an also our room's shower drain was not working well. He handled both of these very quickly and with care -- coming up personally to help us with our baggage to our new room. I would definitely recommend this hotel and would definitely stay here again.

Enjoyed the upgrade to a Luxury room (thank you Accor). Confortable and spacious room. Public transport at approximately 7 min walk from the hotel. Very pleasant staff. It was very nice to enjoy the swimming pool, hammam and sauna.