Aparthotel Adagio Ницца Английская набережная 4 звезды

Mister Ali, Your family in France have informed us that you left to your country - Kazakhstan, and now you are Ukranian, what else is false in your comment? You have left our residence and only after your departure you have called us in the evening in order to inform us that you have left 3000 dollars in the locked safe box of your apartment, not that it have been disappeared. We are in August and your studio 607 was rented to another client on the same date. Our receptionist has informed direction in the morning on the next date in order to make verifications. As there was already a client inside we need to wait his authorization in order to enter the room and to go and to open a safe box. 3 persons was present at this moment: deputy manager and technical person from Adagio + the actual client. The safe box was opened and used by the actual client with personal belongings of the client inside. After verification, no one came in to your room except the Ukrainian lady who mad a cleaning and main housekeeping lady for verification. I would like to inform you that they do not have any access to a master key in order to open a safe box. I would like to highlight as well: Adagio aparthotels fall under the status of tourist residences. As such, these residences are made up of apartments rented out under a simple tourist lease and not a hotel contract. By virtue of this, tourist residences are not custodians of property that has been deposited or stored by residents in the apartments or common areas. I would like to ensure you that management has investigated. We have as well mail from you saying us that you have enjoyed your stay in our Aparthotel.

Dear Guest, I just became aware of your negative experience of the reception at our aparthotel, and I am truly sorry for the incident which in no way reflects the quality of the service we offer our guests. Our aparthotel is indeed getting old, which is why we are carrying out improvement works to improve the quality of your stay and the living spaces. These solutions will be gradually put in place to better accommodate our clients in the future. We hope, however, to have the opportunity to welcome you back to one of our Adagio aparthotels in order to leave a better picture. we wish you and your family all the best.