Mercure Ницца Центр Гримальди

It was my second stay - also for 3 nights. This time not in junior suite but in privilege room. At check in at the beginning of December with low hotel occupancy I booked superior room. Since I am now Platinum member and there was plenty of availability in low season at the property - I expected they will offer me a room upgrade. Nothing like this happened and ladies at reception were very unpleasant that I dared to remind them about my elite status. First they tried to pursuade me that enjoying a terrace in superior room is better - really? In December cold and in pouring rain? Very reluctantly they agreed to allocate me really small privilege room on 6th floor. Of course it is better! It has number of extra amenieties which make the stay more comfortable! Do they think I have achieved my status not knowing the difference between Mercure room types? Later on I was given just one glass of welcome drink despite my room mate standing there with me and us paying for 2 people. Eventually situation became akward and she was offered a glass too. We did not experience it back in August. Note to Monsieur Simon - General Manager - this treatment of elite members needs your attention, please! We have earned the status through spending loads of money with Accor and is driving your bookings so please don’t let your front desk treat us like a nuisance but make us feel special. This is major shortcoming in staff training. Other than that -hotel is in great location, close to everything: sea, stores, opera. Rooms are clean, housekeeping is good too. Towels are small and not fluffy. They booked us taxi to the airport which was 50 Euros for 10 min drive so book uber or find your own taxi as this is far too much for 10 min drive, even at 5 am for early flight. There is another Mercure by the sea, maybe I should check it out as some things really annoyed me this time - unlike with my first stay. I deducted one star but should deduct two stars. I kept it due to hotel location.

Spent several nights in this decent hotel located in the city centre with lots of choices of restaurants nearby. The room itself was quite large but the smell of sewer was strong in the toilet. Although the smell didn't affect the bedroom if the door was tightly closed, it was still quite a bit hassle when using the toilet. The street light nearby and noises from trucks or bin lorries in the street were also quite annoying somehow. The buffet breakfast was okay but not much choices provided. I did appreciate that the loose leaf sencha green tea was provided instead of any sort of cheap tea bags.

Hotel is in such a useful location - short walk to the promenade, so many restaurants nearby and even next door to a supermarket. The room we had, although small, served it's purpose - only there for a long weekend and didn't intend on spending much time in the room. Lovely rainfall shower in the room, but a not very pleasant smell coming from the bathroom most off the time. Breakfast was pretty average - no explanation of how it worked on the first morning so we just followed what other people were doing and figured it out.

Ideal location in the city centre and only a short taxi ride from the airport. Room was clean, although very small. I didn’t mind as I was only here for a weekend. The staff were very pleasant and helpful. Breakfast is good, when you know what you’re supposed to do, it isn’t very well explained, hence why I’ve taken one star off. They tend to run out of things, so best to get down to breakfast early as possible. There didn’t seem to be much in the way of bar, the hotel is quite small. I’d say fine for a weekend or just a few days though. For what it is, it’s good value for money.

One of the smallest hotel rooms I have ever stayed in. It was however very clean - could you find thinner towels!! Reception staff need training- not at all caring or helpful. Breakfast was ok - chipped mugs, very help yourself. Would not recommend.