Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our convenient location, the cleanliness and service. Your positive feedback motivates us to continue providing a pleasant experience for our guests. Looking forward to welcome you again! Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your kind words regarding our excellent location and service. We are delighted that you enjoyed the relaxing atmosphere from your room's balcony, as well as the hotel location. We look forward to welcoming you back for another pleasant stay. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location and the attentive service from our Team. It is always our goal to provide a pleasant experience for our guests. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for sharing your feedback. We are sincerely sorry for the inconvenience you experienced during your stay. This is certainly not the impression we want to give, and we understand your disappointing. Our priority is always the satisfaction and comfort of our guests. We would like to inform you that what happened has been reviewed with the Management Team in order to avoid similar mistakes in the future. In line with Accor’s principles and commitment, we want to reaffirm that we do not tolerate any form of discrimination. We are very glad to welcome guests from all backgrounds, and everyone is treated with the utmost respect and professionalism. We truly hope to have the opportunity to welcome you back again, so we can regain your trust and offer you the quality of service you deserve. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your kind words regarding our strategic location and your pleasant experience during your stay. We are delighted to know that you enjoyed your time at Mercure Firenze Centro and we hope to welcome you again very soon. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found the location convenient and your room comfortable. We appreciate your understanding regarding the parking situation; we are always willing indeed to inform our guests about the solutions of private and public parking nearby. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for sharing your experience after your stay at our hotel. We are sorry about the discomfort you felt and we would like to extend our sincere apologies. Please rest assured that we have raised awareness within our Team to ensure greater attention to room checks and guest communication moving forward. Your comments have been shared with the relevant departments so that such an oversight does not happen again. We hope to welcome you again in a future for a better stay. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your positive feedback regarding our hotel's location and overall experience. We are delighted to know that you enjoyed your stay and hope to welcome you back in the future for another wonderful visit. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are sorry for the issues you encountered in during your stay and we would like to express our most sincere apologies. We wish to inform you that we have already provided to report the episode to our Housekeeping Department in order to raise awareness among its Team and avoid any potential episode like these in a future. Your comments are precious for all of us and we hope to have the opportunity to welcome you for your next stay for a better experience. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location. However, we regret that the breakfast variety did not meet your expectations. At the same time, we would like to inform you that we are finalizing a project to reevaluate our breakfast. We hope to welcome you again so with the occasion you could enjoy a new breakfast offer. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, the enthusiasm of our Team and the complimentary water station. Your feedback is greatly valued and we hope to welcome you again in a future. Best regards, Alessia DE SIMONE Guest Relation Agent

Dear Guest, Thank you for your kind words regarding our convenient location and the warmth of our front desk Team. It is a pleasure to know that you enjoyed the complimentary tea and coffee during your stay. We look forward to welcoming you back in the future. Best regards, Guest Relation Agent

Dear Guest, Thank you for your positive feedback regarding our hotel and its surroundings. We wish to inform you that we are already working to prevent these kind of issue. Your feedback is highly appreciated as we strive to maintain a service of quality for all our guests. Best regards, Guest Relation Agent

Dear Guest, Thank you very much for sharing your feedback after your stay at our hotel. We are glad to know that you appreciated the hotel position, as well as the service rendered by the Team and the gift you received. We hope therefore to welcome you again for another excellent stay! Best regards, Guest Relation Agent