佛罗伦萨中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 725 评论

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佛罗伦萨中心美居酒店 - Image 1
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Via Nazionale 21/23 R, CIN：IT048017A1RIEWIOGS, 50123 佛罗伦萨, 意大利

描述

酒店其他优惠

  • 步行 4 分钟即可到达新圣母玛利亚教堂火车站

  • 步行 8 分钟即可抵达大教堂广场和圣母百花大教堂

  • 设有大型庭院，夏季可用于举办轻松的休闲活动

  • 宽敞的客房配备空调，部分客房带阳台

  • 酒店附近有付费停车场，提供 ZTL 车牌登记服务

我们的客房

酒店位置

佛罗伦萨中心美居酒店

Via Nazionale 21/23 R, CIN：IT048017A1RIEWIOGS
50123 佛罗伦萨
意大利

GPS:43.776466, 11.250824

电话
传真 +39 055 530 0800

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务
酒店附近
  • 停车

CAFFÈ APOLLO

在结束一天的佛罗伦萨旅行后，我们的咖啡休闲区供应上乘饮料和开胃小吃，您可以在市中心愉悦地品尝开胃酒，让自己恢复元气

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  725 评论

TripAdvisor 评级  4.0/5  1,294 评论

卓越奖 2024

Mercure Hotel Florence

Tripadvisor 评级 4.0/5

Guide35493440392 经 TripAdvisor 认证的评论

Hotel location was good, 5 mins from train station, lot of foods around the hotel Staff were all very nice n helpful, free coffee near the reception for morning n evening Room was spacious for family of 3 but the internet was extremely slow, only toiletries were 3 in 1 (Bath, shampoo), no shower cap, no toothbrush though Basin seem to be chocked as water took a long time to be drained out, bath shower pressure was also not big enough, need to half squad for ladies with long hair to properly wash hair. Need to press and hold the Hair dryer button which is round in shape, making it inconvenient n painful because of the shape. Overall good experience if you are not the fussy type 😂, just bring all your own toiletries to save the earth 😆

Dear Guest, We would like firstly to thank you for sharing your experience of your stay at Mercure Firenze Centro. We are glad to know that you appreciated the hotel location, as well as the service of the Team, the quality of the room and the free coffee machine. We wish to inform you that we have forwarded your comments to our Housekeeping and Maintenance Department, in order to solve the issue that you reported. For your right information, the amenities are at disposal by asking at the reception that is always at disposal 24/7. We hope to have the pleasure to welcome you again in a future. Best regards, Guest Relation Agent

Super friendly staff and prime location

Tripadvisor 评级 5.0/5

Patrick_batman11 Couples - 经 TripAdvisor 认证的评论

We stay here for two nights and it was super convenient based on the e location. 5 mins away from train station Few supermarkets around you less than 5 mins walk. Room is clean and tidy Staff are so friendly , they checked on us everyday to make sure our pleasant stay which we are much appreciated. Trainee Maria and her trainer treat us so nice. Thank you so much.

Dear Guest, Thank you for sharing your experience at Mercure Firenze Centro. It is a big pleasure to receive your positive feedback, especially when it involves the friendliness and the professionalism of the Team. I will not miss to share your appreciations with Maria and Chiara, they will be very happy to know that. We will be here to welcome you again for another pleasant stay! Best regards, Guest Relation Agent

地點便利、住宿愉快、熱情的工作人員

客户意见评级 5.0/5

Al 家庭住宿 - 所有已确认评论

地點便利、住宿愉快、熱情的工作人員，還有令人驚喜的禮品

Dear Guest, Thank you very much for sharing your feedback after your stay at our hotel. We are glad to know that you appreciated the hotel position, as well as the service rendered by the Team and the gift you received. We hope therefore to welcome you again for another excellent stay! Best regards, Guest Relation Agent

Good stay

Tripadvisor 评级 4.0/5

Voyager_Nineteen71 经 TripAdvisor 认证的评论

We stayed at this property for 4 days across 2 stints. Hotel is centrally located and very close to the train station. One can walk to the hotel from the station but it is not easy to identify the entrance as the area is quite packed. Being centrally located meant most sightseeing places were walkable from the hotel, but at the same time, there was no point taking a taxi as the taxi route was not through the town and was much longer - hence more expensive even for a distance that is very less by foot. Front desk was very prompt and helpful throughout our stay. There is a drinking water filter on the ground floor on the way to the life which provides sparkling water as well. Rooms of the hotel are good and well equipped. Bathroom is also clean. One thing we found a bother was mosquitoes - we opened up the room balcony in the evening on the fifth floor, and soon the room had a few mosquitoes. Had to swat them. Another thing is that post breakfast, the hotel does not have anything to eat via room service. This was a problem as we were too tired one evening to step out of the hotel again after a full day's sightseeing. Given that this is a 4 star property, I found that a bit odd. The front desk, though, was helpful in getting food via deliveroo. Overall, a good experience and definitely worth staying again.

Dear Guest, We would like to thank you for sharing your experience at our hotel Mercure Firenze Centro. We are very glad to know that your days were pleasant and that you appreciated our services like the professionalism of Team, as well as the quality of our rooms, water dispenser available 24/7 and the cleanliness. We hope therefore to welcome you again in a future! Best regards, Guest Relation Agent

Disgusting Hotel Room

Tripadvisor 评级 1.0/5

aalday0416 Couples - 经 TripAdvisor 认证的评论

My husband and I stayed at the hotel for 4 days and it was a total nightmare. Our room was dirty, small, and just not well-kept. Below are three reasons why this hotel was a disaster overall: Reason 1: Mosquitoes Mosquitoes were all over our room. Every day, we came back to about 1-3 new mosquitoes. One day, we knew we killed them all but then when we opened up the covers from housekeeping making our bed, we found a dead one in our sheets! Reason 2: Dust and Cobwebs The amount of dust that we found around the room was unbearable. It was all along the wall and just shows the lack of cleaning this place does. In one corner, we found a dusty cobweb that was still yet to be cleaned. Reason 3: Lack of Cleanliness, Retouch of Walls, and Service The room had so many scoffs from previous guests that you could tell that they did not care about the room. Also, with the amount of mosquitoes we killed, you could see the marks and blood on the walls and floor. I intentionally left a bug stain on the floor to see if our rooms ever got mopped. And to no surprise, it was still there. When we informed the front desk agent lady about the mosquitoes, her reply was “Well did you tell us? We have a plug that we could have put in your room.” Her response was not only rude and lacked empathy, but made us wonder that if you knew your hotel has a problem, why would it not be plugged in the first place? Also, as guests who never been to this hotel, the last thing we would think about when checking-in are mosquitoes. Overall, this place is NOT a 4 Star hotel and definitely NOT worth over 300euros a night.

Dear Guest, Thank you for taking the time to share your experience at the Mercure Firenze Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Firenze Centro your feedback is very important and we would like to inform you that our Team is always at your disposal in order to solve any potential issue immediately. I have already informed our Front Office and Housekeeping Department, with the aim to prevent these kind of issues in a future and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Agent

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 591 评论 9.5/10 位置
  • 537 评论 8.1/10 房间
  • 538 评论 9.4/10 服务
  • 18 评论 1.7/10 上网
  • 284 评论 8/10 舒适度
  • 217 评论 6.2/10 早餐
  • 203 评论 7.1/10 清洁度
  • 107 评论 9.5/10 氛围

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