佛罗伦萨中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 754 评论

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佛罗伦萨中心美居酒店 - Image 1
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Via Nazionale 21/23 R, 50123 佛罗伦萨, 意大利

描述

酒店其他优惠

  • 步行 4 分钟到达新圣母玛利亚教堂站，并搭乘 T2 电车前往机场。

  • 8 分钟可抵达：圣母百花大教堂、洗礼堂、乔托钟楼。

  • 大型庭院，适合组织演出，尤其是温暖的季节。

  • 宽敞的客房，全部配备 Nuxe 沐浴产品。尊享房带阳台。

  • 附近有付费停车场，提供 ZTL 车牌登记和代客泊车服务。

我们的客房

酒店位置

佛罗伦萨中心美居酒店

Via Nazionale 21/23 R
50123 佛罗伦萨
意大利

GPS:43.776466, 11.250824

电话
传真 +39 055 530 0800

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

CAFFÈ APOLLO

在结束一天的佛罗伦萨旅行后，我们的咖啡休闲区供应上乘饮料和开胃小吃，您可以在市中心愉悦地品尝开胃酒，让自己恢复元气

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  754 评论

客户意见评级 0.5/5

Ming L. 朋友住宿 - 所有已确认评论

前台根本不知道在干什么，收了信用卡押金之后还说没收，第二天check out还拦住我说没付city tax，等了五分钟之后才说可以从押金扣，我不知道他们是歧视中国人还是业务不熟练，完全无法理解

Dear Guest, Thank you for sharing your feedback. We are sincerely sorry for the inconvenience you experienced during your stay. This is certainly not the impression we want to give, and we understand your disappointing. Our priority is always the satisfaction and comfort of our guests. We would like to inform you that what happened has been reviewed with the Management Team in order to avoid similar mistakes in the future. In line with Accor’s principles and commitment, we want to reaffirm that we do not tolerate any form of discrimination. We are very glad to welcome guests from all backgrounds, and everyone is treated with the utmost respect and professionalism. We truly hope to have the opportunity to welcome you back again, so we can regain your trust and offer you the quality of service you deserve. Best regards, Alessia DE SIMONE Guest Relation Agent

客户意见评级 4.0/5

Yao S. 朋友住宿 - 所有已确认评论

入住体验好

Dear Guest, Thank you for your kind words regarding our strategic location and your pleasant experience during your stay. We are delighted to know that you enjoyed your time at Mercure Firenze Centro and we hope to welcome you again very soon. Best regards, Alessia DE SIMONE Guest Relation Agent

客户意见评级 5.0/5

Yuehua L. 家庭住宿 - 所有已确认评论

位置不错，房间住的很舒服，不在ZTL区，可以开车到门口，到各个景点都很近，不过没有停车场，需要自己找停车场

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found the location convenient and your room comfortable. We appreciate your understanding regarding the parking situation; we are always willing indeed to inform our guests about the solutions of private and public parking nearby. Best regards, Alessia DE SIMONE Guest Relation Agent

客户意见评级 3.0/5

Zhenni Z. 朋友住宿 - 所有已确认评论

没打高分的原因是：在入住的第一晚发现浴室的洗发水空瓶，并且没有备用的，酒店工作人员并没有换新，尤其我在洗澡洗到一半发现没有洗发水，真的让人人不愉快。电话让前台员工送进房间后也没有得到抱歉的意思，这是酒店员工的失职。我支付了4500多人民币入住贵集团旗下佛罗伦萨美居酒店，期待一次完美的体验，但遭遇了不可接受的服务失误。

Dear Guest, Thank you for sharing your experience after your stay at our hotel. We are sorry about the discomfort you felt and we would like to extend our sincere apologies. Please rest assured that we have raised awareness within our Team to ensure greater attention to room checks and guest communication moving forward. Your comments have been shared with the relevant departments so that such an oversight does not happen again. We hope to welcome you again in a future for a better stay. Best regards, Alessia DE SIMONE Guest Relation Agent

客户意见评级 4.0/5

Wenli J. 朋友住宿 - 所有已确认评论

整体感受都不错

Dear Guest, Thank you for your positive feedback regarding our hotel's location and overall experience. We are delighted to know that you enjoyed your stay and hope to welcome you back in the future for another wonderful visit. Best regards, Alessia DE SIMONE Guest Relation Agent

其他网络用户评价我们的酒店

  • 577 评论 9.6/10 位置
  • 524 评论 8.1/10 房间
  • 609 评论 9.3/10 服务
  • 13 评论 6.8/10 上网
  • 274 评论 8.3/10 舒适度
  • 190 评论 7/10 早餐
  • 189 评论 8.6/10 清洁度
  • 143 评论 9.4/10 氛围

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