Cerretani Hotel Firenze - MGallery Collection 4 星

客户意见评级 (ALL 评级) 4.7/5 590 评论

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Via De Cerretani 68, 50123 佛洛伦萨, 意大利

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酒店其他优惠

  • 地理位置优越：位于佛罗伦萨市中心，紧邻大教堂

  • 历史风情：酒店的建筑和设计体现了其悠久的历史

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我们的客房

酒店位置

Cerretani Hotel Firenze - MGallery Collection

Via De Cerretani 68
50123 佛洛伦萨
意大利

GPS:43.773521, 11.252575

电话
传真 +39 055 238 1312

抵达和交通

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  • 欢迎宠物
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
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酒店附近
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IL MICHELANGELO

Il Michelangelo 酒吧有着私密温馨的环境，是享用托斯卡纳优质葡萄酒的理想之地。在精致而温馨的氛围里，沉浸于当地酿酒传统之中。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  590 评论

TripAdvisor 评级  4.6/5  933 评论

卓越奖 2025

Great hotel in central Florence

Tripadvisor 评级 5.0/5

Stephen B Couples - 经 TripAdvisor 认证的评论

Visited Florence to see the awesome Fra Angelico exhibition at Palazzo Strozzi. Chose the hotel for location, which is ideal for visiting the sights of the town and the main shopping streets. Eat your heart out, Rodeo Drive. We had a very comfortable junior suite. The car was whisked off to a garage and the staff were charming and helpful with advice, taxis etc. There is no restaurant, but plenty nearby, including the Cipolla Rossa, where traditional Tuscan food at moderate prices is to be had-tripe, for example. Stick to the excellent steaks. The breakfast is ok but not special. On the other hand the service is good. The elegant hotel bar serves a variant on Negroni involving vin santo, worth a go to fortify you for the tripe… we’ll be back.

Dear Stephen B, Thank you for sharing your feedback regarding your recent stay at Cerretani Hotel Firenze - MGallery Collection. We are delighted to hear that you enjoyed our central location, which indeed serves as an excellent base for exploring the wonders of Florence. It is gratifying to know that you found our junior suite comfortable and that our staff provided you with helpful assistance during your visit. We appreciate your comments about our breakfast offerings and the bar service. Your insights are invaluable as we continually strive to enhance our guests' experiences. While we do not have an on-site restaurant, we are pleased that you found delightful dining options nearby. We look forward to welcoming you back during your next visit to Florence. Warm regards, Veronica Broccardi Schelmi, General Manager

Fantastic!

Tripadvisor 评级 5.0/5

Lisa D 经 TripAdvisor 认证的评论

Fantastic hotel! I couldn’t fault anything…oh the lifts are very slow, but who cares when the rest is perfect! Front desk staff were amazing. Our room (419) was lovely & also cosy. Location is pere t, enthral to everything! Will definitely be back & would recommend to everyone!

Dear Lisa D, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly the service from our front desk team and the comfort of your room. We appreciate your understanding regarding the lift situation and look forward to welcoming you back soon. Veronica Broccardi Schelmi, General Manager

Talk About a Fab Location, Roomy Suites, Lovely Amenities

Tripadvisor 评级 5.0/5

ROSELLEN R 经 TripAdvisor 认证的评论

We loved the location of this gem of a hotel! At first we thought, as busy as it was situated at the corner where our driver could not really park in front of the hotel, it turned out okay. He was able to stay a few minutes a few steps to the side to unload (or load) our luggage and hotel staff were pretty quick about helping to bring our luggage inside. Located where there were many, many shops, restaurants and where the Duomo and the San Lorenzo market were just around the corner, we were in 7th heaven. Alessandro at the Front Desk was very personable, welcoming and ready to assist us and right away came out to help us when we arrived. Tawfiq, a little short in his manner with us but not so bad in the end, tended to argue with guests (as I observed with another guest he was talking to). Alain was also quite helpful. We really enjoyed the delicious welcome snacks and detox water always available in the lobby. Andreea at breakfast was such a pleasant and hospitable and attentive waitress ~ with a ready smile and querying us about what we needed or wanted. Actually, the rest of the wait staff were very good. The breakfast offerings were qutie sufficient and tasted good. Our Junior King Suite was spacious and we loved our bathroom, the bathroom mirror and the toiletries!!! We had comfortable beds, a couch turned 3rd bed with lots of space, and the premises: the public areas and our rooms were very clean. The elevator was slow, as other reviews noted but in Europe, elevators are usually slow and tight. No big deal. Altogether, I'd say we had a happy stay @Cerretani!

Dear Rosellen R, Thank you for taking the time to share your experience at Cerretani Hotel Firenze - MGallery Collection. We are delighted to hear that you enjoyed our prime location, spacious Junior King Suite, and the attentiveness of our staff, particularly Alessandro and Andreea. Your kind words about the cleanliness of our premises and the quality of our breakfast offerings are greatly appreciated. We take all guest feedback seriously, and I will ensure that your observations regarding Tawfiq's interactions are shared with the relevant team members for consideration. It is our goal to provide a welcoming atmosphere for all guests, and I regret that your experience did not fully reflect this. We are also aware that our elevator service can be slower than expected; however, this is a common characteristic of many European hotels, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay in the future. Veronica Broccardi Schelmi, General Manager

Excellent place to stay in Florence

Tripadvisor 评级 5.0/5

TheWorldMyHome 经 TripAdvisor 认证的评论

Great location, very central with efficient service. Nothing is missing; the staff is great, and the place is clean all around. The amenities are wonderful, making it a place I would return to and recommend to friends and family members.

Dear The World My Home, Thank you for your kind words regarding your recent stay at Cerretani Hotel Firenze. We are delighted to hear that you appreciated our central location, clean facilities, and efficient service. Your recommendation means a great deal to us, and we look forward to welcoming you back soon. Veronica Broccardi Schelmi, General Manager

Charming hotel in a great location, but with some service inconsistencies

Tripadvisor 评级 4.0/5

Eva X 经 TripAdvisor 认证的评论

Hotel Cerretani is a lovely boutique hotel, very well located just a few minutes from the city center, close to many restaurants and the iconic church Santa Maria del Fiore. The front desk staff was professional and helpful, and the housekeeping team did a great job, especially with the evening turndown service, which was a very nice touch. Unfortunately, the same level of service was not reflected during breakfast. One staff member could be heard shouting about colleagues or supervisors and frequently slammed the kitchen door loudly every time she entered or exited. Her attitude felt rude and visibly frustrated, which disrupted the otherwise calm atmosphere. Additionally, the breakfast selection itself was quite limited compared to expectations. Overall, it’s a beautifully located hotel with great potential, but some improvements in staff training and breakfast service would make the experience much better.

Dear Eva X, Thank you for your kind words regarding our charming hotel and its prime location. We are pleased to hear that you found our front desk and housekeeping teams professional and attentive, particularly appreciating the evening turndown service. However, we sincerely apologize for the disruption you experienced during breakfast. Your feedback regarding the staff's demeanor and the limited breakfast selection is invaluable to us. We strive to maintain a harmonious atmosphere for our guests and it is disappointing to learn that we fell short in this instance. Rest assured, your comments about staff training and service improvement will be taken into consideration as we continuously seek to enhance our guest experience. We appreciate your insights and hope to welcome you back for an even more enjoyable stay in the future. Best regards, Veronica Broccardi Schelmi, General Manager

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其他网络用户评价我们的酒店

  • 688 评论 9.9/10 位置
  • 624 评论 8.3/10 房间
  • 681 评论 9.1/10 服务
  • 341 评论 8.2/10 早餐
  • 324 评论 7.9/10 舒适度
  • 235 评论 7/10 清洁度
  • 150 评论 3.8/10 设施
  • 75 评论 6.7/10 食物

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