ibis Melaka 4 stars

Customer review rating (ALL Rating) 4.0/5 797 reviews

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249 Jalan Bendahara, 75100 MELAKA, Malaysia

Description

Hotel extras

  • 249 contemporary rooms

  • All-you-can-eat buffet breakfast

  • Web Corner and Complimentary WIFI access

  • 4 well-equipped meeting rooms with state-of-art facilities

  • Walking distance to historical attractions

Our accommodation(s)

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Hotel location

ibis Melaka

249 Jalan Bendahara
75100 MELAKA
Malaysia

GPS:2.197616, 102.25204

Telephone
Fax +60 6-222 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our all-day dining restaurant offers All-You-Can-Eat breakfast buffet and an innovative a la carte menu for lunch and dinner. Kid's menu is available too!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  797 reviews

TripAdvisor Rating  4.3/5  563 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Sarah J. Families - Confirmed reviews ALL

The Ibis Melaka is within easy walking distance to the very popular Jonker Street. Very quiet at night and rooms were also dark. The pool was great and our children liked the kids pool section. Breakfast was passable, but not memorable. Staff did their job, but weren't overly friendly. And on our 2nd night there was a storm and one of our rooms flooded. No clue where it came in. But it went through some of our backpacks and shoes. We notified the reception staff as we checked out and they nodded and that was it.

Dear Sarah, Thank you for taking the time to complete online guest satisfaction survey following your recent stay with us at ibis Melaka. We take your feedback seriously and will investigate and make improvements accordingly. We sincerely apologize for the inconveniences you experienced during breakfast at Ibis Kitchen. Regarding the rooms flooded, our maintenance team is currently addressing this issue to ensure that it be fixed and future guests have a more comfortable experience. We also apologize if our staff did not meet the level of hospitality you expected. Please know that we take your comments seriously, and we will work closely with our team to improve their engagement and approach to customer service. We look forward to the opportunity of welcoming you back again to ibis Melaka! Yours sincerely, Ferhad Abdul Rahman General Manager

Customer review rating 3.5/5

Zai X. P. Families - Confirmed reviews ALL

Room Condition Pros: - Clean and spacious - Mattress was awesome Cons: - Lighting a little too dim for a family with kids Breakfast: Cons: - Nasi lemak rice has no fragrance at all - Egg station staff unable to cope with high order numbers (kept forgetting) - Noodles station the boiler is not functioning well, long waiting time Overall, really need to look into the breakfast quality, it's alright to have limited choices but at least the taste and quality must achieve a certain standard.

Dear Zai X. P., Thank you for taking the time to complete online guest satisfaction survey following your recent stay with us at ibis Melaka. We deeply apologize for the inconveniences you experienced in the room during your stay and breakfast at Ibis Kitchen. We really appreciate the feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest. We take your feedback seriously and will investigate and make improvements accordingly. We look forward to the opportunity of welcoming you back again to ibis Melaka! Yours sincerely, Ferhad Abdul Rahman General Manager

Customer review rating 3.5/5

Jude D. Friends - Confirmed reviews ALL

Met my needs

Dear Jude, Thank you for taking the time to complete online guest satisfaction survey following your recent stay with us at the ibis Melaka. We realized that this took time out of your day and for that we are very appreciative as it is through this valuable tool that we are able to gain first-hand feedback of our performance. We noted your rating on some areas were below what I consider to be acceptable - these areas were FEEDBACK FOCUS. On behalf of the entire team here at ibis Melaka, we apologize for the inconveniences you experienced at this hotel. We really appreciate the feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest. The team is very focused on guest satisfaction and we are sorry that your experience was not as enjoyable as it should have been. We look forward to the opportunity of welcoming you back again to ibis Melaka! Yours Sincerely, Ferhad Abdul Rahman General Manager

Customer review rating 1.5/5

Landon C. Families - Confirmed reviews ALL

The lack of stuff is obvious and has impaired Ibis Melaka's ability to offer a true Accor experience.

Dear Landon, Thank you for taking the time to complete online guest satisfaction survey following your recent stay with us at ibis Melaka. We realized that this took time out of your day and for that we are very appreciative as it is through this valuable tool that we are able to gain first-hand feedback of our performance. We noted your rating on some areas were below what I consider to be acceptable - these areas were FEEDBACK FOCUS. On behalf of the entire team here at ibis Melaka, we apologize for the inconveniences you experienced at this hotel. We really appreciate the feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest. The team is very focused on guest satisfaction and we are sorry that your experience was not as enjoyable as it should have been. We look forward to the opportunity of welcoming you back again to ibis Melaka! Yours Sincerely, Ferhad Abdul Rahman General Manager

Customer review rating 4.5/5

Barbara E. E. Families - Confirmed reviews ALL

When I left my phone in the car they helped me to get it back. Location and pool where absolutely superb.

Dear Barbara, Thank you for conveying your feedback via online survey regarding your recent stay with us. We are delighted that you enjoyed your stay with us. We have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you again for choosing the ibis Melaka as your preferred hotel and we look forward to welcoming you back soon. Best regards, Ferhad Abdul Rahman General Manager

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Other web-users rate our hotel

  • 1,687 reviews 9.5/10 Location
  • 2,047 reviews 7.4/10 Room
  • 1,417 reviews 7.7/10 Service
  • 116 reviews 8.9/10 WiFi
  • 1,169 reviews 7.7/10 Cleanliness
  • 842 reviews 5.3/10 Breakfast
  • 564 reviews 7.5/10 Amenities
  • 507 reviews 8.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.