Dear Mr Tay Y. T., Thank you for taking the time to rate us and for choosing us. We’re delighted to know that you enjoyed your experience with us, and we truly appreciate your kind support. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We have noted your comment about the TV channels which is a good suggestion and will be reviewed. Your comments about the frequent disconnect television passed on to our technical team for further improvements. We look forward to welcoming you back for another pleasant and comfortable stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Ms Hooi P. T., Thank you for choosing to stay at ibis Melaka and for taking the time to share your wonderful feedback with us. Highly appreciate for the perfect "100" score! I am delighted to know that you enjoyed your stay and appreciated the warm hospitality from our team from the time you entered our hotel. It is always encouraging to hear that our teams' friendly and attentive service helped make your visit a memorable one. We are also pleased that you found our rooms, cleanliness of the hotel and your luggage assistance made your stay even better. We also noted on your observation our sustainability act. This is part of our ongoing commitment to green earth; we have also introduced a high-quality water filtration system throughout our property. Thank you once again for your kind words and support. We look forward to welcoming you and your beautiful family back to Melaka for another enjoyable and relaxing stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Narabel F., Thank you for choosing ibis Melaka for your family getaway and for sharing such wonderful feedback with us. We are delighted to know that you enjoyed our location in the vibrant Little India neighbourhood and had a lovely stay with us. We hope our spacious swimming pool added a little extra enjoyment to your family’s time together. As a valued ALL Accor Platinum member, your continued trust and support mean so much to us. It is truly rewarding to know that our Heartists and hotel facilities contributed to such a positive experience throughout your stay. We look forward to welcoming you and your family back to ibis Melaka, where we hope to create many more memorable moments together. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Mr Wei H. H., Thank you very much for choosing to stay with us and for taking the time to share your feedback. I also appreciate your honesty regarding the areas where we can do better. I am sorry to hear about the experience that you have encountered here. This is certainly not what we want our guests to experience, and I will have our team to look into this carefully and improve immediately. At ibis Melaka, we strive every day to bring the hospitality service to life through genuine warmth and sincere care. We truly appreciate your kind feedback and look forward to welcoming you and your wonderful family back for even more enjoyable stay with us. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Ms Aliya A., Thank you for taking the time to rate us and for choosing ibis Melaka. We’re delighted to know that you enjoyed your experience with us and gave us a perfect score. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We are also pleased that our location allows you to make the most of your time in Melaka. Being situated on the border of the UNESCO World Heritage district places many of the city's attractions, local delicacies, and cultural experiences within easy reach. Most importantly, thank you for recognizing our team. We believe genuine hospitality comes from the heart, and your kind words affirm the passion and care our team bring to every guest interaction. Thank you once again for choosing us and we appreciate your kind support. It was our pleasure to look after you, and we would be honoured to welcome you back for another memorable stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Mr Lu H., Thank you for sharing your wonderful feedback following your stay at ibis Melaka. We are delighted to know that you and your family enjoyed a comfortable one-night stay here. Your kind mention of our front office team and hotel cleanliness of the room is sincerely appreciated. We are grateful for their dedication in creating a warm and welcoming experience for our guests, and your recognition will certainly be shared with them. We’re also glad the location worked well for your visits around Melaka which add to your stay highlight. Thank you once again for choosing ibis Melaka and for sharing your experience. We truly appreciate your support and look forward to welcoming you and your beautiful family back for another wonderful stay with us. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Mr Ahmad B. M. Y., Thank you very much for choosing ibis Melaka and for taking the time to share your feedback. We also acknowledge you for being a valued Platinum ALL – Accor Live Limitless member. At the same time, we are sincerely sorry that your breakfast buffet selection and the overall hotel experience did not reflect the same positive impression. While our team does operate within established guidelines, we believe every guest engagement and service should be delivered with warmth and attentiveness. Your feedback has been shared with our leadership team for review and coaching to make the necessary improvements. We sincerely appreciate your loyalty as an ALL-Accor member and for being a frequent guest for other Accor properties. We will evaluate on the enhancement of benefit for our tier of All-Accor guests. Your continued support means a great deal to us. We value your feedback as it helps us improve our service and guest experience. We hope to have the opportunity to welcome you back soon to Melaka and provide a stay that better reflects the benefits and comfort you deserve as a loyal ALL-Accor member. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Mr Russell C., Thank you for taking the time to rate us perfect and for choosing us. We’re delighted to know that you enjoyed your experience with us, and we truly appreciate your kind support. We also acknowledge you for being a valued Platinum ALL – Accor Live Limitless member. We especially loved your perspective on our location and cleanliness of the hotel. Most importantly, thank you for recognizing our team. Our hospitality comes from genuine warmth and care, and knowing that you felt happy throughout your stay is the compliment we treasure most. However, please accept our sincere apologies for the noises from our trolley during the breakfast. I have already spoken to our F&B team for further improvements. As for the noise from the main road, there are very little that we can do. Thank you once again for bringing this to our attention. We look forward to welcoming you and your beautiful family back for another pleasant and comfortable stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Ms Yew L. M. L., Thank you for choosing ibis Melaka and for sharing such a heartfelt review. What touched us most was your description of feeling welcomed from the moment you stepped through our doors and that we exceeded expectations. While we are delighted that you enjoyed the comfort of your room, it means even more to know that it was our people who made the biggest impression on your stay. We believe that sincere hospitality is about more than just delivering service. It is about making guests feel genuinely cared for, valued, and at home. Reading that our team's warm smiles, friendliness, and genuine care made your stay memorable is the highest compliment we could receive. Ashraf, Shawn and the entire team are thrilled with your compliment. Most rewarding of all was your comment that you will be returning. There is no greater endorsement than a guest choosing to come back because of the people they met and the way they were made to feel. Most rewarding of all was your comment that you will definitely be returning. Thank you once again for your wonderful recommendation and for allowing us to be part of your Melaka journey. We look forward to welcoming you back to ibis Melaka for more "10 stars" moments. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Ming Y. P., Thank you for choosing ibis Melaka for your getaway, for your wonderful perfect 100 score review. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We especially loved your perspective on our central location and cozy room. Most importantly, thank you for recognizing our team. Our hospitality comes from genuine warmth and care, and knowing that you felt happy throughout your stay is the compliment we treasure most. Thank you once again, for sharing your experience so generously. We would love to welcome you back to Melaka for another memorable visit. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Kwong H. P. N., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent breakfast experience and we sincerely apologise for any disappointment caused. Please be assured that your feedback has been shared with our teams for immediate review and improvement, with a strong focus on service consistency. We are committed to ensuring that every experience reflects the standards expected of our brand. We sincerely hope to have the opportunity to welcome you back in the future to experience firsthand improvements and ongoing commitment at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Melanie M., Thank you for choosing to stay with us and for taking the time to share your wonderful feedback with us. We also acknowledge you for being a valued ALL – Accor Live Limitless member. I am delighted to know that you enjoyed your stay, from the comfort of your room to the day you checked out. We are pleased that our housekeeping team, hotel's central location and hospitality contributed to a memorable visit. Thank you once again for your kind words and support. We look forward to welcoming you and your wonderful family back to ibis Melaka again soon. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Kok K. P. L., Thank you for taking the time to rate us and for choosing ibis Melaka. We’re delighted to know that you and your friends enjoyed your experience with us, and we truly appreciate your kind support. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We are so thrilled to receive your generous rating. Your kind comment has also been shared among the entire team. We always go beyond the extra-mile to ensure our guests have a remarkable stay experience. Thank you for recommending us and it’s been a great experience to serve you as our special guest. See you again and we look forward to having you back to Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Nizratul N., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your detailed feedback. I also appreciate your honesty regarding the areas where we can do better. This is certainly not what we want our guests to experience, and I will have our team to look into this carefully. Rest assure, this will be fixed and monitored closely. At ibis Melaka, we strive every day to bring the hospitality service to life through genuine warmth and sincere care. We truly appreciate your kind feedback and look forward to welcoming you back for even more enjoyable stay with us. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Bin A. F., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your feedback. We are pleased to know that you enjoyed our friendly and warm hospitality. Your observations about the breakfast and shortcomings in our room (No.246) are noted. Please be assured that your feedback has been shared with our teams for immediate review and improvement, with a strong focus on our product and service consistency. We are committed to ensuring that every experience reflects the standards expected of our brand and it also helps us identify areas where we must improve and do better. Additionally, I have informed the reception team to notify guest about the peak period on our breakfast. Thank you once again for staying with us and for sharing your thoughts. We hope to have the pleasure of welcoming you and your beautiful family back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable and enjoyable. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Karen-Ann S., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your feedback. We are pleased to know that you enjoyed our convenient location. Your observations about breakfast and shortcomings in our room are noted. These are important considerations for us as we look at future improvements, and we are committed to ensuring that our guests’ experience reflects the standards expected of our brand. It also helps us identify areas where we must improve and do better. Thank you once again for staying with us and for sharing your thoughts. We hope to have the pleasure of welcoming you back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable and enjoyable. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Fang X. L., Thank you so much for your kind and lovely review of your recent stay at ibis Melaka I am delighted to know that you enjoyed your stay, from the comfort of your room to the day you checked out. We are pleased that our location, facilities, and hospitality contributed to a memorable visit. Again, thank you for staying with us. All of us are looking forward to welcome you and your beautiful family back to ibis Melaka in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Nigel Y. L. T., Thank you for taking the time to rate us and for choosing us. We truly appreciate your kind support. We also acknowledge you for being a valued ALL – Accor Live Limitless member. Your observations about our Parched Cafe are noted and has been brought up to our technical team. These are important considerations for us as we look at future improvements. We look forward to welcoming you and your beautiful family back for a more pleasant and comfortable stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Sukumaran T., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations, and we sincerely apologize for any disappointment caused. Your comments regarding the service level have been taken very seriously, as we fully understand how important attentive, efficient, and professional service is to the overall guest experience. Please be assured that your feedback has been shared with our teams for immediate review and improvement, with a strong focus on service consistency, attentiveness, and guest engagement. We are committed to ensuring that every experience reflects the standards expected of our brand and it also helps us identify areas where we must improve and do better. We do hope to have the opportunity to welcome you and your beautiful family back again in the future and provide you with a much improved and more seamless experience at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka