ibis Melaka 4 stars

Customer review rating (ALL Rating) 4.1/5 1,096 reviews

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249 Jalan Bendahara, 75100 MELAKA, Malaysia

Description

Hotel extras

  • 249 contemporary rooms

  • All-you-can-eat buffet breakfast

  • Web Corner and Complimentary WIFI access

  • 4 well-equipped meeting rooms with state-of-art facilities

  • Walking distance to historical attractions

Our accommodation(s)

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Hotel location

ibis Melaka

249 Jalan Bendahara
75100 MELAKA
Malaysia

GPS:2.197616, 102.25204

Telephone
Fax 6/2228899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our all-day dining restaurant offers All-You-Can-Eat breakfast buffet and an innovative a la carte menu for lunch and dinner. Kid's menu is available too!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,096 reviews

Customer review rating 0.5/5

Chen J. S. Business - Confirmed reviews ALL

I was staying in room 336 and 331 respectively. 331 was room for 3 and 336 room for 1. I also ordered Ibis Chicken burger for dinner. Upon food arrival, i took 3 potato wedges before finding the taste was weird and with strong ammonia smell. When cut up the wedges, it was greyish and with strong ammonia smell suggesting spoilt food. When i told the manager, they changed the potato wedges into hash browns. I thought it was fine and properly handled. The next day when i visited for lunch in ibis, again wedges was served to everyone and some of them okay, some are spoiled with ammonia smells. Again i tell the chef, but the wedges already distributed to everyone.

Dear Chen J. S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Melaka. We regret to learn that certain aspects of your dining experience did not meet your expectations. Food quality and guest safety are matters that we take very seriously, and we appreciate you bringing your observations to the attention of our team during your stay. We understand from your feedback that the matter was immediately raised with our management and culinary team, and we appreciate the opportunity given to address your concerns at the time. Your comments have been reviewed internally and shared with the relevant departments for further evaluation and follow-up. We also appreciate the detailed information you have provided regarding your stay in Rooms 331 and 336, as guest feedback is invaluable in helping us continuously review and improve our products and services. Thank you once again for taking the time to share your experience. Should you wish to discuss your stay further, please feel free to contact the hotel directly, and we would be pleased to assist. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 3.5/5

Zhi X. T. Couples - Confirmed reviews ALL

Poor air condition

Dear Zhi X. T., Thank you for taking the time to share your feedback regarding your recent stay at ibis Melaka. We are pleased to know that you enjoyed our excellent location, which provides convenient access to many of Melaka's attractions and points of interest. We also appreciate your comments regarding the air conditioning. Guest comfort is very important to us, and your feedback has been shared with the relevant team for review as part of our ongoing efforts to maintain and improve our facilities. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to ibis Melaka and provide you with an even better stay experience in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 4.5/5

Puan S. Z. B. R. Business - Confirmed reviews ALL

Satisfied. Front desk is very friendly and nice. The breakfast buffet has quite a variety of choices. Overall, good experience. Will definitely choose this place again if I’m in Melaka

Dear Puan S. Z. B. R., Thank you for taking the time to share your wonderful feedback following your stay at ibis Melaka. We are delighted to know that you were satisfied with your overall experience and appreciated our convenient location, facilities, and the condition of both the room and bathroom. It is especially rewarding to hear your kind compliments regarding our Front Office team. Your recognition of their friendliness and hospitality will certainly be shared with them as encouragement to continue delivering excellent service. We are also pleased that you enjoyed our breakfast buffet and found the variety of selections satisfactory. Thank you once again for your valuable feedback and support. We truly appreciate your recommendation and look forward to welcoming you back to ibis Melaka on your next visit to Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 5.0/5

Cercily C. Families - Confirmed reviews ALL

Room is clean and spacious, my mom had a great sleep.

Dear Cercily C., Thank you for choosing ibis Melaka and for taking the time to share your wonderful feedback. We are delighted to hear that you had a great stay with us. It is especially pleasing to know that you found the room clean and spacious, and that your mother enjoyed a comfortable and restful sleep during her stay. Your kind comments are truly appreciated and serve as encouragement for our team to continue providing comfortable accommodations and memorable experiences for our guests. Thank you once again for your support. We look forward to welcoming you and your family back to ibis Melaka in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 3.0/5

John M. Couples - Confirmed reviews ALL

Ok location a close walk to the old town. The check in experience was truly awful - I know they were busy with a group but they had every dedicated to them. I think we waited almost 30 mins to check in No Priority line for sliver/gold members

Dear John M., Thank you for taking the time to share your feedback regarding your recent stay at ibis Melaka. We are pleased to know that you found our location convenient and within walking distance of Melaka's historic attractions. We appreciate your comments regarding your arrival experience. During your visit, the hotel was managing a group arrival which resulted in a higher-than-usual volume of guests at the Front Desk. While our team endeavours to assist all guests as efficiently as possible, we understand that waiting times can affect the overall guest experience. We also value your feedback regarding the arrival experience for ALL loyalty members. Comments such as yours are important as they help us review our guest service processes and identify opportunities to further enhance the experience for our valued members and guests. Thank you once again for sharing your observations. We appreciate your loyalty and hope to have the opportunity to welcome you back to ibis Melaka for a more seamless stay in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Other web-users rate our hotel

  • 1,345 reviews 9.5/10 Location
  • 1,542 reviews 6.9/10 Room
  • 1,089 reviews 7.2/10 Service
  • 45 reviews 6.1/10 WiFi
  • 826 reviews 7.1/10 Cleanliness
  • 543 reviews 3.6/10 Breakfast
  • 356 reviews 4.6/10 Food
  • 308 reviews 8.3/10 Pool

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