ibis Melaka 4 stars

Customer review rating (ALL Rating) 4.1/5 661 reviews

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249 Jalan Bendahara, 75100 MELAKA, Malaysia

Description

Hotel extras

  • 249 contemporary rooms

  • All-you-can-eat buffet breakfast

  • Web Corner and Complimentary WIFI access

  • 4 well-equipped meeting rooms with state-of-art facilities

  • Walking distance to historical attractions

Our accommodation(s)

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Hotel location

ibis Melaka

249 Jalan Bendahara
75100 MELAKA
Malaysia

GPS:2.197616, 102.25204

Telephone
Fax +60 6-222 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our all-day dining restaurant offers All-You-Can-Eat breakfast buffet and an innovative a la carte menu for lunch and dinner. Kid's menu is available too!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  661 reviews

TripAdvisor Rating  4.5/5  555 reviews

Certificate of excellence 2024

Disappointing Stay

Customer review rating 1.0/5

Onn Families - Confirmed reviews ALL

As you will be aware, I booked 4 rooms for a single-night stay with my family. Unfortunately, the reward and status points awarded are incorrect. Also, the check-in process was very poor, with little or no assistance provided by staff and no communication provided. When I arrived to check-in, staff advised that the rooms were not ready. As it was slightly before 2pm, this was perfectly ok. However, your staff would not add my companion's names to the room bookings, which made it very difficult for us to go about our business during the afternoon while waiting for the rooms to be ready. This meant that my family would all have to meet back at the hotel at the same time as me to check-in and obtain their room keys, which was a gross inconvenience. Additionally, your staff failed to allow us to leave our luggage at the hotel until the rooms were ready and they also provided no information at all on parking facilities. There was no information provided on when the rooms would be ready and none of your staff called to advise when the rooms were actually ready. Even when I returned with my family later in the evening, your staff did not apologise or offer any amenity for the inconvenience caused. As a Platinum Member, I was very disappointed by the very low quality of your service.

Good stay

Customer review rating 4.5/5

Theresia Families - Confirmed reviews ALL

Great value for money and staffs from concierge,reception were all very helpful and friendly espesially Faiz and iylia..Thank you and for sure i’ll be back really soon

Dear Ms. Theresia Judith W., We very much appreciate your comments regarding your stay at the ibis Melaka. It is always a pleasure to receive positive feedback. We are thrilled to learn that you had an enjoyable stay with us. Also, kindly allow us to thank you on behalf of Mr Faiz and Ms Iylia for the kind words. We will share your comments with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, ibis Melaka

good location, clean room but terrible customer service at reception

Customer review rating 0.5/5

Francesco Families - Confirmed reviews ALL

hotel is located in nearby of all Melaka city attractions; rooms and hotel common areas are clean and well maintained. we make two requests to reception (by chance to same front operator, named Shannon): both time he firmly replied NO without even check or supporting us with alternative solution to our problems. Ffirst request was to get from maintenance team an Allen key to adjust our baby stroller broken during flight; Second was a late check out of 2 hours and he didn't even asked our room number and we would even have paid an extra; we raised our voice and got to talk to his manager that said Yes without problems. This bad customer service caused us wasted time and we would have expected a better service from a 4 stars hotel. Please do better customer training to your employees !

Short stay but memorable

Customer review rating 4.5/5

Yana K. Families - Confirmed reviews ALL

The stay was a pleasant and relaxing for us. The fast and efficient check in was 5 stars experience. The room and toilet was clean. Your swimming pool was excellent. The only thing that bothers me was, you were promoting the whole watermelon drinks. During the hot day, we were disappointed tom know that the drink was not available. What's the point promoting it if you don't have it?

Customer review rating 1.5/5

Cl Friends - Confirmed reviews ALL

The first room given was terrible without aircon. We have to change room. 2nd room the toilet sink choke. This is a bad experience.

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Other web-users rate our hotel

  • 2,011 reviews 9.3/10 Location
  • 2,421 reviews 7.5/10 Room
  • 1,614 reviews 7.9/10 Service
  • 132 reviews 8.4/10 WiFi
  • 1,393 reviews 8.1/10 Cleanliness
  • 1,104 reviews 6.4/10 Breakfast
  • 665 reviews 9.1/10 Pool
  • 629 reviews 7.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.