Religious constrains (or choice) take this hotel too far from Accor philosophy and Art de Vivre. I assume this place has been a 4* in the past, explaining the decent quality rooms, but already showing signs of dirt and negligence, quite common across the country. Unfortunately, the only remaining Accor hotel in this beautiful city since the Novotel closed in 2020. Not sure I will come again. loyalty has limits.

It is quite disappointed that the bell ring ( alarm) along the corridor suddenly rang at 2am and 6am during my staying. It wakes me up and i cannot sleep well! :(

Pleasantly clean room and very spacious Suite accorded due to Platinum status! 11am early check in was very much appreciated, and housekeeping was efficient with requests. Breakfast was of bad quality though - very much can be improved on!

I was a wonderful stay. Staffs were polite and service was excellent. Good location too.

all was good EXCEPT found energency exit nearest 521 LOCKED at ground floor. This makes it a fire trap & danger to guests

My choice of hotel whenever I in Malacca. All staff give the best services, food is good and overall satisfied me.

I left tips every day to the cleaner, but can feel he clean service is bad.

Expressed check in and check out Clean room Friendly staff Amenities complete. Overall stay is ok.

Overall it was good short stay. Im just want to highlight when i order at your restaurant, the Milo is not available. I want to order hot Milo. Im very surprise its not available some more its in your menu. After that in few minutes later, the waiter come and bring me the hot Milo. Good job here. Please bear in mind, all items in the menu should be always ready and make sure its available always. I will come again and spot check the Milo thing soon. The breakfast spread is very good, tasty and good service from the waitress. Keep it up.

Nothing special

Called and request for connecting room, and eventually got it. Thanks a lot. The bed has some squeaking noise, but since i knew it was a fully booked day, so I did not request to change. It was still bearable for me. Counter flooded with Customer while check in, maybe at least 40-50 people in the q. Breakfast was crowded as well. I'm sure the counter and restaurant could use a couple more hands during my stay. The rest is ok, just missed the complimentary fruits.platter

Arrived at hotel to find out that the Hotel is not open to guest. It has been turned into a Quarantine Hotel. Yet the Accor Apps confirmed my booking. Complaint thru Accor till today has not received a apology/reply back. Disappointing!

Overall experience beyond my expectations. Cleanliness, room space, value for money and location. Accor hotels is always my preferred and first choice for business and leisure. Look forward to be back soon for the Accor hospitality.

stay 2 nights. ask for quiet room during booking. but got a room in middle of corridor where most guest have to pass by to reach their room. encounter 2 times door lock problem. the maintenance staff came on 2nd time WITHOUT wearing a mask!!!! seriously in this pandemic period? wearing mask is mandatory by SOP. this is awful. reception counter put a note "room make up on request only" but i room was made up without asking ????

THE best hotel for my holiday with my family.Great location and easy access by walking to Jonkers Walk, Hard Rock Cafe,Malacca Heritage Site, River Cruise and locate in the heart of city centre.You ll never regret if you choose IBIS Malacca and a part of Accor Silver members you will received welcome drink n fruit bouquet during your stay.