The check in and check out process was fast. Just noticed that there is bed left in the corridor which affect the overall tidiness.

Overall im totally satisfied with the room, the facilities, the cleaners, the bed the only downside was check in, the line was so long until entrance, only 2 counters open (but the frontdesk workers are good, pity them coz so many for them to handle)...the negative was the manager or person in charge, people has been lining up for more than half an hour to check in, you come and approach us to consider go jalan jalan first or mandi at the pool coz room not ready, and then some more add or should i say threatened if check in now cannot guarantee the room we get will be dirty you could have at least offered refreshment while waiting, number system so nobody crowds the reception, arranged chair according to SOP, there are so many things u can do to ease the check in process instead of going around semi-ugut people with dirty room

Thanks for the upgrade in room size

Called and request for connecting room, and eventually got it. Thanks a lot. The bed has some squeaking noise, but since i knew it was a fully booked day, so I did not request to change. It was still bearable for me. Counter flooded with Customer while check in, maybe at least 40-50 people in the q. Breakfast was crowded as well. I'm sure the counter and restaurant could use a couple more hands during my stay. The rest is ok, just missed the complimentary fruits.platter

Staff were friendly and professional and worked efficiently despite the heavy guest flow. Pillows were lumpy and too soft. The bolster pillows were heavily stained as was the cushioned seat in the room which was off-putting

Hotel is newly built some years ago and well maintained. However soundproofing is much lacking; you hear every noise from the bathroom, next room and corridor. It has all the amenities that can be expected of the Ibis brand. Service staff is friendly and helpful. The pool is excellent for families with younger children.

Good stay. Staffs were friendly n rooms were clean and comfortable.

enjoyable

Great to have place for my Family holiday outing. Good location and friendly staff. Spacious room for 5 of us and they are very happy stayed in IBIS. We plan to come back again.

Good room and spacious. Just need to improve the check in process. My adjoining room was locked and 2 times I need to go down to the reception, 1 time I spoke with the housekeeper and requested them to open my adjoining room. Breakfast was okay and still can improve further. Open pool was also okay.

Location, service and comfort. More importantly that very helpful front desk staff that helped me to check my stuff that I accidently left in the fridge after checkout. That was really helpful but I didnt manage to catch her name. Overall, it was a good experience and breakfast at Ibis Kampung was good too with good variety of choices

A friend and I stayed for just one night on a quick trip from Kuala Lumpur. Overall, we enjoyed the experience. We appreciated the large-screen TV and the big shower, and the bed and linens were comfortable. There were enough electrical outlets in the room and the WiFi worked well. We would have appreciated a larger duvet on the bed, as it was barely big enough to cover two people. The breakfast was ample; however, it could be improved. We arrived around 9:45 and were not warmly greeted and escorted to a table -- we had to find our own table. Also, there was not much food left and no attempt to replenish the food, even though there were 45 minutes left before the breakfast finally closed.

Clean, well located and beautiful hotel.

Arrived at hotel to find out that the Hotel is not open to guest. It has been turned into a Quarantine Hotel. Yet the Accor Apps confirmed my booking. Complaint thru Accor till today has not received a apology/reply back. Disappointing!

Overall experience beyond my expectations. Cleanliness, room space, value for money and location. Accor hotels is always my preferred and first choice for business and leisure. Look forward to be back soon for the Accor hospitality.