ibis Melaka Hotel 4 stars

Second time booked at this place. As Accor loyal customer we always choose to stay within the brand. First stay at Ibis Melaka was OK, we got greeted and offered welcome drink. This time, no greeting, no thank you when you check in and usually as Accor Gold member 90% of places I visited I always get upgraded. Both time also nvr, reason was they are fully booked. However when you go on their apps, there are still better rooms available. It is sad to see that Malaysian hospitality has gone downward. Country like Thailand still remaining good and Vietnam has gone way better than us now... I understand profit is important but potential customer like us who might organise company trip or event at your place if we are impressed. The only great site is the room is clean and bed is comfortable. The guy who take care of the pool wasn't polite at all... Overall service was bad...

very comfortable bed.

Great experience.

It was a great stay. We love the location of the hotel. The room is good and clean. Customer service is top-notch.

Did not feel being appreciated by Ibis Melaka

We arrive early and welcomed wonderfully by the front office. We decided to explore the city. Around two o’clock the hotel called and said our room was ready. We had back around 3 and head to our room. Surprisingly there’s no place to place our suitcase. Usually in the room have a rack to place suitcase. Other than that the bed is quite unstable due to the lost obe of the leg. And they put a stack of tile to support it. I have concerns that the tile might shift somehow and bring the bed down. For breakfast we found the eggs were cold. And the curry were super spicy. But the location is very good it is close to anywhere. So it’s very convenient for us. And other thing late at night I feel hungry so I want to order some food. But the room service is not available for 24 hour. Maybe this is something you can look into.

Convenient location. Clean and comfortable room.

Well and Decorated and Clean Room

The hotel is central to old historical malacca, and is surrounded by reasonable food outlets, but a taxi is needed to and from the bus terminal, a river trip is an essential must, try some ice cream in various flavours

WiFi was poor & had difficulty setting up the connection with handphone. Too many tourist crowded the lobby & the lobby restaurants early morning, which made it impossible to take breakfast at the hotel.

All is good. Except that we have only 1 pass key. Its a prob when ur partner come back late n interrupt my sleep just to let him in.

Last minute booking with assistance of the manager Claire Tan, very helpful person. And had a satisfying stay in Melaka this trip. Thanks to Ibis Melaka.

The service is outstanding . Room service is great . The receiption is efficient and professional . It is five star service

Nice lcoation, spot on property, lack accor gold member recognition

The checkin was smooth and efficient. The whole hotel looked quite new and fancy. Our room was big and the mirror with LED light was amazing. There were quite a lot choices in the breakfast buffet. Overall this was a wonderful stay