ibis Melaka 4 stars

Customer review rating (ALL Rating) 4.1/5 1,069 reviews

Best price
guarantee
ibis Melaka - Image 1
ibis Melaka - Image 2
ibis Melaka - Image 3
ibis Melaka - Image 4
249 Jalan Bendahara, 75100 MELAKA, Malaysia

Description

Hotel extras

  • 249 contemporary rooms

  • All-you-can-eat buffet breakfast

  • Web Corner and Complimentary WIFI access

  • 4 well-equipped meeting rooms with state-of-art facilities

  • Walking distance to historical attractions

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Melaka

249 Jalan Bendahara
75100 MELAKA
Malaysia

GPS:2.197616, 102.25204

Telephone
Fax 6/2228899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our all-day dining restaurant offers All-You-Can-Eat breakfast buffet and an innovative a la carte menu for lunch and dinner. Kid's menu is available too!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,069 reviews

Customer review rating 5.0/5

Zamzuri I. Couples - Confirmed reviews ALL

Well Located. Room Clean. Staff Attentive.

Dear Zamzuri I., Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to hear that you enjoyed our heartfelt hospitality and found the hotel environment comfortable and clean. Your encouraging words mean a lot to us and will be shared with the entire team. We truly appreciate your support and look forward to welcoming you back to ibis Melaka for more wonderful stays filled with comfort, enjoyable, and lovely moments! Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 0.5/5

Kam F. O. Business - Confirmed reviews ALL

einvoice barcode cannot be used, call to request for einvoice on invoice 55451 but the einvoice issued with wrong information, request for revised einvoice with multiple call and email from 30-Apr until 6-May. the revised einvoice still yet to send to my email...very very poor responce and follow up.

Customer review rating 4.5/5

Azaruden A. Families - Confirmed reviews ALL

We had a good stay at Ibis Melaka. This is our second time staying here. We love the facilities such as swimming pool & gym. I would say kid's friendly or family friendly. Just a note, I called the reception to replace my kettle because it was broken. After 35 minutes I went down & bring my kettle because I want to use it. Front office was full & swam with Chinese tourist to check in the hotel. I left my kettle there and told them to put in my room because I am going out for dinner. The kettle was there when I am back to my room. Thank you but next time the reception should call me back and explain or get the housekeeping to change my broken kettle. Please coach and provide more training to the team member! Location wise is great because walking distance to most of the attractions 5-10 mins.

Dear azaruden a., Thank you for sharing your wonderful feedback. We are delighted to know you had a pleasant family holiday with us at ibis Melaka. It’s great to hear that the room, swimming pool & gym and our location made your stay more comfortable. However, we truly apologize that part of your stay does not meet expectations, and especially that your request for replacing the kettle. This is far below the standard we strive to deliver. Rest assured, immediate steps and training are being taken to ensure this does not happen again. We truly hope to have the opportunity to welcome you and your family back soon again and provide you with a smoother and more seamless experience next time here at our hotel. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 2.0/5

Hau C. M. Couples - Confirmed reviews ALL

Room amenities, very lacking, water no pressure, shower gel is just too basics, and bed is not comfortable.

Dear Hau C. M., Thank you for choosing ibis Melaka for sharing your feedback regarding your recent visit. I sincerely apologies for the water pressure and our bedding. We strive to provide a seamless experience for our guests, and it is clear we fell short in this instance. Your comments regarding the room amenities and shower gel will be considered as we continue to enhance our product. Your experience is very important to us, and we remain committed to enhancing our standards to provide a better stay for all our guests. We look forward to welcoming you back very soon to your go-to hotel in Melaka for another enjoyable stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 4.0/5

Geok L. T. Families - Confirmed reviews ALL

On the first night around 9pm they were some wall knocking noises for about half an hour, not sure where the noise were coming from. The breakfast spread was enjoyed by my family.

Dear Geok L. T., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Melaka. I’m genuinely sorry to learn that certain aspects of your stay did not meet your expectations, especially the knocking sound. This matter has been escalated to our technical team for ongoing improvement. At the same time, we highly appreciate the compliment of our breakfast spread. Thank you once again for your feedback. We hope to provide you and your beautiful family with a more seamless experience in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Other web-users rate our hotel

  • 1,381 reviews 9.5/10 Location
  • 1,599 reviews 7/10 Room
  • 1,135 reviews 7.4/10 Service
  • 62 reviews 7.1/10 WiFi
  • 871 reviews 7.2/10 Cleanliness
  • 560 reviews 3.8/10 Breakfast
  • 329 reviews 8.5/10 Pool
  • 32 reviews 8.7/10 Bar

Powered by Trustyou