Dear Mohamad A. Y., Thank you for staying with us at ibis Melaka and for sharing such a wonderful review. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We thoroughly enjoyed reading your comments, especially your reaction to welcome dessert. Our team loves surprising guests, and we succeed it in doing so during your stay. It is also rewarding to know that our comfortable room and the hotel's central location became one of the highlights of your stay. Your kind comments mean a great deal to us. Most importantly, thank you for recognizing the efforts of our team. Creating memorable experiences through warm, meaningful hospitality is what we strive for every day. Thank you once again for your support and recommendation. We hope to have the pleasure of welcoming you back to ibis Melaka in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Kiat C. H., Thank you for taking the time to share your feedback following your recent stay at ibis Melaka. We also acknowledge you for being a valued ALL – Accor Live Limitless member. We appreciate your positive comment about our friendly team members, our pool as well as our hotel's convenient location. Your feedback is valuable to us as we continuously strive to enhance the experience we provide for all our guests. At the same time, I was disappointed to learn that several aspects of the service experience fell short of expectations. I have conveyed your feedback to our respective leaders on this for further review and follow up. Thank you once again for your support. We hope to have the pleasure of welcoming you back for an even better stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear N. Najwa N., Thank you for taking the time to share your feedback following your recent stay at ibis Melaka. We appreciate your positive ratings for our rooms and our service. Your feedback is valuable to us as we continuously strive to enhance the experience we provide for all our guests. Thank you once again for your support. We hope to have the pleasure of welcoming you and your family back to ibis Melaka for another memorable stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear M. Z. A. M. R., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your feedback. We are pleased to know that you enjoyed your stay and appreciate our excellent service. Your observations about the faulty are noted. These are important considerations for us as we look at future improvements. Additionally, we value your comment on the fast action of our team member for the replacement of the hair dryer. Thank you once again for staying with us and for sharing your thoughts. We hope to have the pleasure of welcoming you back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable and enjoyable time. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear GERARD P., Thank you so much for choosing ibis Melaka and it was a pleasure hosting you and your beautiful family. We are delighted to know that you had a pleasant stay and appreciated our ample parking facilities, courteous team members, and overall hospitality. While we're sorry you didn't have the opportunity to enjoy our swimming pool this time, we hope you'll be able to make use of it during your next visit. A special thank you for your kind words about the team at ibis Melaka. Your recognition means a great deal, and we will be sure to share your compliments with the entire team. We truly appreciate your support and are thrilled to hear that you will be returning. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Zih T. W., Thank you for taking the time to share your feedback following your recent experience with us at ibis Melaka. I also appreciate your honesty regarding the areas where we can do better. Please accept our sincere apologies for the impression created during your check-in and throughout your visit including the experience of your redeemed welcome drink. Being acknowledged and welcomed is a fundamental part of hospitality, and it is particularly concerning to hear that your greetings and expressions of thanks were not reciprocated. This does not reflect the level of service and genuine hospitality we strive to provide for all our guests. Thank you once again for staying with us and for sharing your thoughts so openly. We hope to have the pleasure of welcoming you and your family back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable, enjoyable and memorable experience. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Mark F., Thank you for choosing ibis Melaka for your recent stay. It was a true pleasure to host you. I glad we met all your expectations and that you had a wonderful stay. What means the most to us is your kind recognition of our team as well the central location of our hotel. We also acknowledge you for being a valued ALL – Accor Live Limitless member and we appreciate your support. We look forward to welcoming you back soon for another memorable experience. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Cushla H., Thank you for choosing to stay at ibis Melaka and for taking the time to share your wonderful feedback with us. We also acknowledge you for being a valued ALL – Accor Live Limitless member. I am delighted to know that you enjoyed your 2-night stay and appreciated the warm hospitality from our team. It is always encouraging to hear that our teams' friendly and attentive service helped make your visit a memorable one. We are also pleased that you found our location convenient, our pool relaxing and our breakfast made your stay better. Thank you once again for your kind words and support. We look forward to welcoming you back to Melaka for another enjoyable stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Tik M. H., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your detailed feedback. We are pleased to know that you enjoyed our convenient location and value, and your positive comments are very much appreciated by the team. I also appreciate your honesty regarding the areas where we can do better. Your observations about the room size and lighting as well as the toilet features. These are important considerations for us as we look at future improvements. Thank you once again for staying with us and for sharing your thoughts so openly. We hope to have the pleasure of welcoming you back to Melaka in the future, and our sincere aim is that your next stay will be an even more comfortable and enjoyable. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Kaylan R. D., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your feedback. Your observations about our front desk service, room phone and suggestion on in room dining options are noted. These are important considerations for us as we look at future improvements. Thank you once again for your support. We hope to have the pleasure of welcoming you back for an even better stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Jie H. W., Thank you for your wonderful review following your recent stay at ibis Melaka. We are delighted to know that your stay was nothing short of exception, particularly our prime location and the surrounding attractions. Your kind compliments are greatly appreciated as yours serves as a wonderful motivation for them to continue delivering exceptional service and memorable experiences to our valued guests. However, we do apologies on the room readiness of your accommodation and the pillow stains. Thank you once again for your generous feedback. We look forward to welcoming you and your beautiful family back soon for another enjoyable experience. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Chichi A., Thank you very much for staying with us at ibis Melaka and for taking the time to share your detailed feedback. At the same time, we are truly sorry that several aspects of your stay did not meet your expectations. Your comments regarding the room readiness, the WiFi speed and the service lapse. Feedback such as yours is invaluable and will be shared with our operational teams as we continue improving both our facilities and the overall guest experience. Thank you once again for your honest feedback. While we regret that we fell short during your visit, we appreciate the opportunity to learn from your experience and hope to have the chance to welcome you back in the future with a significantly improved experience. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Paul D. B., Thank you for choosing to stay at ibis Melaka and for taking the time to share such wonderful feedback with us. I am delighted to hear that you enjoyed our warm welcome upon arrival and the friendly service at the reception. Creating a smooth and inviting arrival experience for our guests is always our priority. Thank you once again for your kind review, and our entire team looks forward to welcoming you back to ibis Melaka on your next visit. Warm regards, Douglas D. Mello Hotel Manager ibis Melaka

Dear Phung T., Thank you for taking the time to rate us and for choosing us. We are glad to know that you found the central location, gym and pool to be very good. We sincerely regret that your experience did not meet the standards we aim to deliver, and we would like to express our genuine apologies for the shortcomings you encountered during your stay. We value your feedback as it helps us improve our service and guest experience. We sincerely hope you will consider giving us another opportunity in the future to provide you with a far better and more seamless experience at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Hazrol R., Thank you for choosing to stay at ibis Melaka and for taking the time to share your wonderful feedback with us. I am delighted to know that you enjoyed your stay and appreciated the warm hospitality especially Shawn and also the cleanliness of our hotel. We however noted on your comment about our breakfast and the noise during your stay. Thank you once again for your support. We hope to have the pleasure of welcoming you back for an even better stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Jack T. C. S., Thank you very much for choosing to stay with us at ibis Melaka and for taking the time to share your detailed feedback. I also appreciate your honesty regarding the areas where we can do better. I am sorry to hear about the check-in experience, the readiness of your room and that the shower water not being sufficiently hot. This is certainly not what we want our guests to experience, and I will have our team to look into this carefully. At ibis Melaka, we strive every day to bring the hospitality service to life through genuine warmth and sincere care. We truly appreciate your kind feedback and look forward to welcoming you back for even more enjoyable stay with us. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Robert K., Thank you for choosing to stay at ibis Melaka and for sharing such a wonderful review with us. I am truly delighted to know that your stay exceeded your expectations and that every detail contributed to a memorable experience. Your special recognition of our culinary team is greatly appreciated, and we will continue striving to provide exceptional experience for all our guests. I will be sure to share your kind words with the entire team. We sincerely look forward to welcoming you back to our hotel whenever your travels bring you to Malaysia again. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Iqbal A., Thank you for taking the time to rate us and for choosing us. We’re delighted to know that you and the family enjoyed your experience with us, and we truly appreciate your kind support. We also acknowledge you for being a valued Platinum ALL – Accor Live Limitless member. I truly appreciate your kind recognition of Zahirul and will be pleased to share your compliments with him and the team for their professionalism, responsiveness, and willingness to assist as they are qualities we truly value. We look forward to welcoming you back for another wonderful and comfortable stay in the near future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka