Opis
O hotelu
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78 klimatyzowanych i nowoczesnych pokoi
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Dogodna lokalizacja w zachodnim mieście
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5 minut pieszo od KadeWe, Kościoła Pamięci i Kurfürstendamm
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Optymalne połączenia komunikacyjne autobusem i metrem — 5 minut spacerem
Nasze pokoje
Strona z
Pokój
Pokój standardowy z podwójnym łóżkiem lub dwoma pojedynczymi łóżkami
- 2 os. maks.
- 13 m² / 139 sq ft
- Pościel 1 x Łóżko podwójne oraz 2 x Łóżko łączone
Pokój
Pokój typu superior z łóżkiem queen-size
- 2 os. maks.
- 15 m² / 161 sq ft
- Pościel 1 x Łóżko queen-size
Pokój
Pokój privilege z 1 podwójnym łóżkiem
- 3 os. maks.
- 19 m² / 204 sq ft
- Pościel 1 x Łóżko podwójne
- Zalety obiektu: Pokój narożny
Pokój
Pokój standardowy jednoosobowy
- 1 os. maks.
- 13 m² / 139 sq ft
- Pościel 1 x Pojedyncze łóżko
Lokalizacja hotelu
Mercure Hotel Berlin Zentrum
Fuggerstr 8
10777 BERLIN
Niemcy
Pozycja GPS:52.499228, 13.347975
Dojazd i transport
Strona z
HAUTBAHNHOF
Dworzec kolejowy
Dostęp: 5 km / 3.11 mi 1 hrs walk / 15 min drive
Strona z
GEDAECHTNISKIRCHE
Pomnik historyczny
Dostęp: 1.5 km / 0.93 mi 15 min walk / 5 min drive
SIEGESSAEULE
Pomnik historyczny
Dostęp: 2 km / 1.24 mi 25 min walk / 7 min drive
POTSDAMER PLATZ
Atrakcja turystyczna
Dostęp: 3 km / 1.86 mi 30 min walk / 10 min drive
SONY CENTER
Dzielnica rozrywki/teatrów
Dostęp: 3.1 km / 1.93 mi 25 min walk / 10 min drive
CHECKPOINT CHARLIE
Atrakcja turystyczna
Dostęp: 4 km / 2.49 mi 50 min walk / 10 min drive
BRANDENBURGER TOR
Pomnik historyczny
Dostęp: 4.5 km / 2.8 mi 45 min walk / 15 min drive
ALEXANDERPLATZ
Atrakcja turystyczna
Dostęp: 6 km / 3.73 mi 1 hrs 10 min walk / 15 min drive
FERNSEHTURM
Atrakcja turystyczna
Dostęp: 7 km / 4.35 mi 1 hrs 10 min walk / 18 min drive
THE BERLIN WALL
Pomnik historyczny
Dostęp: 8 km / 4.97 mi 1 hrs 30 min walk / 20 min drive
Strona z
KADEWE
Centrum/galeria handlowa
Dostęp: 600 m / 0.37 mi 8 min walk / 2 min drive
KURFUERSTENDAMM
Dzielnica sklepów
Dostęp: 2.4 km / 1.49 mi 25 min walk / 8 min drive
HACKESCHER MARKT
Dzielnica sklepów
Dostęp: 6.4 km / 3.98 mi 1 hrs 10 min walk / 15 min drive
Plac Poczdamski
Centrum/galeria handlowa
Usługi hotelowe
Zameldowanie od: - Wymeldowanie do:
- Parking
- Zwierzęta mile widziane
- Wi-Fi
- Klimatyzacja
- Śniadanie
- Bar
- Całkowity zakaz palenia na terenie całego obiektu
- Obsługa hotelowa
Grab & Go Station 24/7
Śniadanie
Opinie naszych gości
Opinie naszych gości
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu
Dowiedz się więcejGood location, basic accommodation
Ocena na stronie TripAdvisor 3.0/5
Martin U Couples - Opinia zatwierdzona w TripAdvisor
Dear Guest, Your feedback is very important to us and we appreciate you taking the time to tell us about your experience at our Mercure Hotel Berlin Zentrum. We are pleased that you liked the location of our hotel. It is important to us to provide our guests with a pleasant stay and we regret that in this case we were unable to fulfil your expectations. Regarding your comment about the desk and kettle, we would like to inform you that we always endeavour to ensure the comfort and satisfaction of our guests. We take your feedback seriously and will take note of your comments. Furthermore, we attach great importance to friendly and courteous treatment of our guests. We regret if you perceived this differently during your stay. We have taken note of your comment regarding the cancellation of bookings for events. It is important to us that our guests feel welcome and in good hands. Finally, we would like to assure you that it is our aim to ensure that every guest has a pleasant and satisfactory stay. Your feedback helps us to continuously improve our service. With kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care
Broken elevator
Ocena na stronie TripAdvisor 2.0/5
Joex197 Solo travel - Opinia zatwierdzona w TripAdvisor
Dear Guest, we are sorry to hear that your stay at our hotel did not meet your expectations. Your experience did not meet the standard we strive for our guests. Your comment regarding the lift has been noted and we apologise for any inconvenience caused. We strive to provide our guests with the best possible comfort at all times. Despite this experience, we hope to welcome you again to make your stay more enjoyable. With kind regards Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care
Awful and would recommned to avoid at all costs. No one cares
Ocena na stronie TripAdvisor 1.0/5
grahamu328 Opinia zatwierdzona w TripAdvisor
Dear Graham, Thank you very much for your message. I hope you are doing well. I would like to apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is very important to us, and I appreciate you taking the time to share your experiences. I understand that the situations you described were frustrating. Unfortunately, we cannot grant a 50% discount due to the services already provided during your stay. First of all, I would like to point out, that our Manager on duty has tried several times to reach you to address your concerns; however, you were not in your room. Our Manager on Duty was personally at the hotel on Friday evening. On this occasion, he directly addressed your complaint. Unfortunately, he was unable to reach you in your room. I would like to briefly respond to your points: We can not offer early check in if no room are avaible to do so. Which is understandable after all, as we had a busy weekend in the city. What exactly is your damage with your luggage in your complaint? We inform all our guests thoroughly during check-in and in the digital guest directory about our cleaning rules. As far as I can see, the order is correct. I sincerely apologize that you did not hear the knock before the room attendant entered. We have discussed the volume for this with the team again. We always have a Manager on Duty available. If you did not receive this information, I sincerely apologize. Unfortunately, our young colleague was already very uncertain at that time. The communication may have been unclear or incomplete because of that. What is correct is that I was not available that particular weekend. However, my Manager on Duty was definitely available and reachable. We are aware that our new colleague may have worded things not properely, but we greatly value the commitment of all our team member. For fire safety reasons and for security considerations, we do not provide ironing stations in hotel rooms. This is a safety-related decision. We do have very clear guidelines for all processes in our hotel. This is a brand standard. It is certainly understandable for you and is industry standard internationally that hotels respond to market demand with their daily rates. Every booker is free to choose the appropriate price and product when selecting from the available hotels (approximately 800 in Berlin). If you still feel the need to discuss your experiences, we are at your disposal and hope that we will have the opportunity to meet your expectations in the future. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care
Cancelling reservations to make more profit
Ocena na stronie TripAdvisor 1.0/5
vdwaljw Opinia zatwierdzona w TripAdvisor
Dear van der Wal, First of all, we would like to thank you for your feedback. We are sorry to hear that your experience with the reservation at our hotel did not meet your expectations. We take such matters very seriously. As you are probably aware, the Folsom was moved to August 2025 for the first time, after the event had traditionally taken place in September for years. Accordingly, the event was always subject to a non-refundable and event rate without exception. This was also the case in September 2024. The rate from August 27, 2025 - August 31, 2025 does not come close to an event rate calculation. The rest of August is subject to a different price structure due to the seasonal time. This is where the reference to the following paragraph comes from: §119 BGB states the following: Anyone who was mistaken about the content of a declaration of intent when making a declaration of intent or who did not want to make a declaration of this content at all can contest the declaration if it can be assumed that he would not have made it if he had known the facts and had assessed the case sensibly. With knowledge of the Folsom super event, the deposited rate (declaration of intent) from August 27th, 2025 to August 31st, 2025 would NOT have been made. The Folsom is a super event in the Regenbogenkiez where our hotel is located. Like all the other 800 or so hotels in the city, airlines, tour operators, the Berlin Zoo, every concert event... we calculate our rates according to seasonal times as well as event periods. It is correct that an event period with increased demand is sold at a correspondingly higher price. The rate structure of a hotel is designed to cover costs. We want to run our hotel in a way that preserves the value of our guests, pay our team a fair wage and keep our offer to our many international and national guests of high quality. First of all, we did not cancel your reservation, but offered the correctly calculated rate for Folsom 2025, which we were unable to feed into our sales system within seconds due to the system overload. This is verifiable. We would like to emphasize that we adhere to all legal regulations. We hereby expressly point out that we do not arbitrarily and unilaterally cancel booked rooms. We understand that the current situation is confusing and frustrating for you. Therefore, we did not simply cancel your reservation, but instead gave you the option of booking the non-refundable event rate. We hope that you will give us another opportunity to convince you of our commitment to excellent service and hospitality. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assist. Manager Customer Care
Buyer beware …..
Ocena na stronie TripAdvisor 2.0/5
GaryS3557 Opinia zatwierdzona w TripAdvisor
Dear Guest, we are sorry to hear that your stay did not meet your expectations this time. Your feedback is very important to us as it helps us to improve our services. We would like to clarify that we have an environmentally friendly approach and therefore offer a cleaning and towel change service on request. Our aim is to reduce the use of chemicals and water consumption. We regret that this information was not adequately communicated on your arrival and we understand that this was not ideal for your stay. We communicate this at check in to our guests. Sometimes our guests interrupt our explanations with already knowing everything because they have been with us multiple times. We unfortunately not immediately know, when the last stay was. For these occasions, we inform again with an information sheet right on your bed within the room. We also automatically remove the trash daily from the rooms, except when there is the 'do not disturb'-sign hanging. Then we do not disturb. Your satisfaction is very important to us and it would be our pleasure to welcome you back to demonstrate our high standards of service and hospitality. Best regards Mercure Hotel Berlin Centre Marianne Skarupke Junior Manager Revenue & Quality
Partner: TripAdvisor
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