Mercure Hotel Berlin Zentrum 3,5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 113

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Mercure Hotel Berlin Zentrum - Image 1
Mercure Hotel Berlin Zentrum - Image 2
Mercure Hotel Berlin Zentrum - Image 3
Mercure Hotel Berlin Zentrum - Image 4
Fuggerstr 8, 10777 BERLIN, Niemcy

Opis

O hotelu

  • 78 klimatyzowanych i nowoczesnych pokoi

  • Dogodna lokalizacja w zachodnim mieście

  • 5 minut pieszo od KadeWe, Kościoła Pamięci i Kurfürstendamm

  • Optymalne połączenia komunikacyjne autobusem i metrem — 5 minut spacerem

Nasze pokoje

Zarezerwuj ten hotel

Lokalizacja hotelu

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 BERLIN
Niemcy

Pozycja GPS:52.499228, 13.347975

Telefon
Faks +49 30 21303160

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Grab & Go Station 24/7

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 113

Ocena TripAdvisor  3.8/5  Liczba opinii: 821

Good quality for the price!

Ocena na stronie TripAdvisor 5.0/5

C R Couples - Opinia zatwierdzona w TripAdvisor

Dear Guest, we are pleased to hear that you appreciate our value for money and our friendly staff. We take note of your comments regarding the rooms and pillows. We would like to point out that due to the structural conditions of our house, the room categories are different in size. For longer stays in the city, we recommend the more spacious Superior and Privilege categories. We are very pleased that you praised our breakfast and our location for sightseeing. We hope to welcome you again in the future. Kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Good location, basic accommodation

Ocena na stronie TripAdvisor 3.0/5

Martin U Couples - Opinia zatwierdzona w TripAdvisor

Dear Guest, Your feedback is very important to us and we appreciate you taking the time to tell us about your experience at our Mercure Hotel Berlin Zentrum. We are pleased that you liked the location of our hotel. It is important to us to provide our guests with a pleasant stay and we regret that in this case we were unable to fulfil your expectations. Regarding your comment about the desk and kettle, we would like to inform you that we always endeavour to ensure the comfort and satisfaction of our guests. We take your feedback seriously and will take note of your comments. Furthermore, we attach great importance to friendly and courteous treatment of our guests. We regret if you perceived this differently during your stay. We have taken note of your comment regarding the cancellation of bookings for events. It is important to us that our guests feel welcome and in good hands. Finally, we would like to assure you that it is our aim to ensure that every guest has a pleasant and satisfactory stay. Your feedback helps us to continuously improve our service. With kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Broken elevator

Ocena na stronie TripAdvisor 2.0/5

Joex197 Solo travel - Opinia zatwierdzona w TripAdvisor

Dear Guest, we are sorry to hear that your stay at our hotel did not meet your expectations. Your experience did not meet the standard we strive for our guests. Your comment regarding the lift has been noted and we apologise for any inconvenience caused. We strive to provide our guests with the best possible comfort at all times. Despite this experience, we hope to welcome you again to make your stay more enjoyable. With kind regards Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Awful and would recommned to avoid at all costs. No one cares

Ocena na stronie TripAdvisor 1.0/5

grahamu328 Opinia zatwierdzona w TripAdvisor

Dear Graham, Thank you very much for your message. I hope you are doing well. I would like to apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is very important to us, and I appreciate you taking the time to share your experiences. I understand that the situations you described were frustrating. Unfortunately, we cannot grant a 50% discount due to the services already provided during your stay. First of all, I would like to point out, that our Manager on duty has tried several times to reach you to address your concerns; however, you were not in your room. Our Manager on Duty was personally at the hotel on Friday evening. On this occasion, he directly addressed your complaint. Unfortunately, he was unable to reach you in your room. I would like to briefly respond to your points: We can not offer early check in if no room are avaible to do so. Which is understandable after all, as we had a busy weekend in the city. What exactly is your damage with your luggage in your complaint? We inform all our guests thoroughly during check-in and in the digital guest directory about our cleaning rules. As far as I can see, the order is correct. I sincerely apologize that you did not hear the knock before the room attendant entered. We have discussed the volume for this with the team again. We always have a Manager on Duty available. If you did not receive this information, I sincerely apologize. Unfortunately, our young colleague was already very uncertain at that time. The communication may have been unclear or incomplete because of that. What is correct is that I was not available that particular weekend. However, my Manager on Duty was definitely available and reachable. We are aware that our new colleague may have worded things not properely, but we greatly value the commitment of all our team member. For fire safety reasons and for security considerations, we do not provide ironing stations in hotel rooms. This is a safety-related decision. We do have very clear guidelines for all processes in our hotel. This is a brand standard. It is certainly understandable for you and is industry standard internationally that hotels respond to market demand with their daily rates. Every booker is free to choose the appropriate price and product when selecting from the available hotels (approximately 800 in Berlin). If you still feel the need to discuss your experiences, we are at your disposal and hope that we will have the opportunity to meet your expectations in the future. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Cancelling reservations to make more profit

Ocena na stronie TripAdvisor 1.0/5

vdwaljw Opinia zatwierdzona w TripAdvisor

Dear van der Wal, First of all, we would like to thank you for your feedback. We are sorry to hear that your experience with the reservation at our hotel did not meet your expectations. We take such matters very seriously. As you are probably aware, the Folsom was moved to August 2025 for the first time, after the event had traditionally taken place in September for years. Accordingly, the event was always subject to a non-refundable and event rate without exception. This was also the case in September 2024. The rate from August 27, 2025 - August 31, 2025 does not come close to an event rate calculation. The rest of August is subject to a different price structure due to the seasonal time. This is where the reference to the following paragraph comes from: §119 BGB states the following: Anyone who was mistaken about the content of a declaration of intent when making a declaration of intent or who did not want to make a declaration of this content at all can contest the declaration if it can be assumed that he would not have made it if he had known the facts and had assessed the case sensibly. With knowledge of the Folsom super event, the deposited rate (declaration of intent) from August 27th, 2025 to August 31st, 2025 would NOT have been made. The Folsom is a super event in the Regenbogenkiez where our hotel is located. Like all the other 800 or so hotels in the city, airlines, tour operators, the Berlin Zoo, every concert event... we calculate our rates according to seasonal times as well as event periods. It is correct that an event period with increased demand is sold at a correspondingly higher price. The rate structure of a hotel is designed to cover costs. We want to run our hotel in a way that preserves the value of our guests, pay our team a fair wage and keep our offer to our many international and national guests of high quality. First of all, we did not cancel your reservation, but offered the correctly calculated rate for Folsom 2025, which we were unable to feed into our sales system within seconds due to the system overload. This is verifiable. We would like to emphasize that we adhere to all legal regulations. We hereby expressly point out that we do not arbitrarily and unilaterally cancel booked rooms. We understand that the current situation is confusing and frustrating for you. Therefore, we did not simply cancel your reservation, but instead gave you the option of booking the non-refundable event rate. We hope that you will give us another opportunity to convince you of our commitment to excellent service and hospitality. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assist. Manager Customer Care

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 314 Liczba opinii 9.2/10 Lokalizacja
  • 386 Liczba opinii 6.3/10 Pokój
  • 314 Liczba opinii 8.1/10 Obsługa
  • 6 Liczba opinii 5.6/10 Internet
  • 239 Liczba opinii 5.1/10 Komfort
  • 196 Liczba opinii 7.3/10 Śniadanie
  • 149 Liczba opinii 8.1/10 Czystość
  • 103 Liczba opinii 4.5/10 Klimat

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