Pullman Ciawi Vimala Hills Resort Spa & Convention

Avis müşterileri puanı (ALL Puanlama) 4.9/5 2.116 görüş

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Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, 16770 Bogor, Endonezya

Açıklama

Otel ekstraları

  • The first Pullman Resort concept in Indonesia with convenient access from Jakarta and Bogor

  • Featuring 227 rooms and villa with scenic balconies offering a Mount Salak views

  • Delight in diverse dining experiences at 2 upscale restaurants and 2 bars.

  • Dive into relaxation at 4 swimming pools, including a Kids Club, Activity Center, and Spa

  • Host grand events in 2 elegant ballrooms and 5 versatile function rooms, up to 1300 guests

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Otelin konumu

Pullman Ciawi Vimala Hills Resort Spa & Convention

Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung
16770 Bogor
Endonezya

GPS:-6.66528, 106.86764

Telefon
Faks +62 251 8306889

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.9/5  2.116 görüş

TripAdvisor Derecesi  4.9/5  5.103 görüş

Great Service and Hospitality Recovery, Thank you Pullman Vimala!

Tripadvisor puanı 5.0/5

Nandalatina23 Aileler - TripAdvisor onaylı yorum

Our stay at Pullman Vimala started with a very upsetting breakfast experience. We waited for over 30 minutes with a toddler and baby, but suddenly a large group of guests cut the line and took freshly vacated tables right in front of us. No staff intervened, and I had to confront the situation myself. It was incredibly frustrating and disappointing. But to the hotel’s credit, they took this issue very seriously. That evening at Mad Cow, the managers approached us and sincerely apologized. The next morning, Mr. Dewanto and the Guest Relation Manager met us personally at Damar to follow up. They listened, apologized again, and even invited us for dinner to make up for the situation. Mr. Yosua, the Guest Experience Manager, also contacted me directly, followed up via phone, explained they held an internal meeting, and even sent a formal email to ensure the matter was resolved. As a gesture of goodwill, they insisted on giving us a very late checkout (around 4 pm.. we even felt bad accepting it!). They asked if we needed anything else and treated us with top-notch service from that point on. Honestly, the apology alone would have been enough, but they went above and beyond. Kudos to the entire Pullman Vimala team for owning the issue and going the extra mile to make it right. We truly appreciate it and look forward to staying here again.

Dear Ibu Nanda, Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Ciawi Vimala Hills. We would like to extend our sincere apologies once again for the inconvenience you experienced during breakfast. We understand how particularly difficult that situation must have been while traveling with young children, and we truly appreciate your patience and understanding. Your kind words of appreciation mean a great deal to us and will be shared with the entire team as a source of motivation to continue improving and delivering exceptional guest experiences. Thank you once again for giving us the opportunity to make things right. We are truly honored by your thoughtful review and look forward to welcoming you and your family back to Pullman Ciawi Vimala Hills in the near future. Warm regards, Yosua Siregar Guest Experience Manager

One Stop Resort Hotel

Tripadvisor puanı 5.0/5

Qlea R TripAdvisor onaylı yorum

Visit this with my family to celebrate long weekend period. i arrived very early in the morning to avoid traffic jam in the location and come to lobby to have registration first. they inform my room has not yet ready (for sure , since i arrived at 6.30am) but the most surprising part was that i was chosen for being upgraded to Suite! thank you so much - thank you GRO Team During registration, they also mention my son can swim, play in playground and use hotel facilities while waiting the room ready (ready before noon!) If you bring your kids to this hotel, i can guarantee, they will happy since plenty activity provided - even for teens and adult , huge resort style hotel (btw i spend total 17k steps per day haha) highly recommended!

Dear qlear, Thank you very much for taking the time to share your kind review. We’re truly delighted to hear that you and your family had such a wonderful experience with us during the long weekend. It’s great to know that our early check-in process, complimentary upgrade, and family-friendly facilities made your stay even more enjoyable. We're especially happy that your son was able to make the most of the playground and pool while waiting for the room. Your kind words are a great encouragement to our GRO Team and the entire staff. We appreciate your recommendation and hope to welcome you and your family back again soon for another memorable stay. Warm regards, Yosua Siregar Guest Experience Manager

Thank you for the experiences

Tripadvisor puanı 5.0/5

Hariyanti P TripAdvisor onaylı yorum

Best experience. They have 3 swimming pools. so many variants of breakfast, please dont miss it. I love the room, spacious and also has balcony. They provide many activities for children. I also note for the fitness activities. I joined fitball class, taught by Mas Juna. He instructed clearly and gave some advices for strong body.

Dear hariyanti2025, Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed the swimming pools, the variety of breakfast options, and the spacious room with a balcony. It's also great to know that our activities for children and fitness classes especially the Fitball session with Mas Juna made a positive impression. We’ll be sure to pass along your kind words to him. We truly appreciate your feedback and hope to welcome you back for another memorable stay soon! Warm regards, Yosua Siregar Guest Experience Manager

Love the Resort, But Service Fell Short This Time

Tripadvisor puanı 3.0/5

Mariachhh Aileler - TripAdvisor onaylı yorum

Pullman Ciawi has been one of my favorite nearby escapes from Jakarta. Unfortunately, during this visit, I was left quite disappointed by the overall hospitality and service. Prior to our stay, I communicated with Mr. Y from the Guest Experience team regarding our booking of two rooms. I raised concerns about the complimentary breakfast and welcome drinks only being applied to one room but no response. We raised another request, for a late check-out at 4 PM. However, upon check-in, things did not go smoothly. Although there is a dedicated Accor Plus check-in counter, no staff were present there, so we had to queue at the regular counter — during peak check-in hours — which took quite a long time. Most concerning was that there was no note or acknowledgment of our late check-out request. After some delay, we were informed that only one room could be granted late check-out at 4 PM. I asked again for the second room, and the staff promised to follow up the next day — but no update was given. We had to follow up ourselves, only to be told again (after another wait) that late check-out for the second room was not possible. It was a weekday, and the hotel didn’t seem to be full — it felt unnecessarily strict and inflexible. Despite all that, one bright spot in our stay was Selly, the Guest Relations staff at Damar Resto. She offered a warm, thoughtful hospitality that truly stood out. We were pleasantly surprised and grateful for the “La Platine” special dish presented as a token of appreciation for loyal members. That gesture reminded us of the kind of service we hoped to experience throughout the hotel. Pullman Ciawi remains one of beautiful Accor resorts near Jakarta, but this stay left us questioning the consistency and sincerity of the hospitality, especially towards loyal Accor members. A real pity — I sincerely hope this feedback is taken constructively for improvement.

Dear Mariachhh, Thank you for taking the time to share your experience with us. We truly appreciate your continued loyalty to Accor and are honored to be one of your favorite escapes from Jakarta. We sincerely apologize for the service shortfalls you encountered during your recent stay, particularly the lack of response prior to arrival, the check-in experience, and the handling of your late check-out request. Your feedback is valuable and has been shared with our team for immediate review and improvement. We are, however, pleased to hear that Selly from our Damar Resto team made a positive impression. We will be sure to pass along your kind words to her. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a much-improved experience. Warm regards, Yosua Siregar Guest Experience Manager

A Special Family Stay

Tripadvisor puanı 5.0/5

Trail58657126387 TripAdvisor onaylı yorum

We stayed for 1 night with our family and booked two rooms. From the moment we arrived, we felt truly welcomed. Our kids really enjoyed the fun activities, and it made us happy to see them smiling. The rooms were clean, cozy, and just right for our short family break. We loved the restaurant by the pool. It had a nice, relaxing vibe, great food choices, and friendly service. Big thanks to Aming for being so kind and helpful. One of the most special moments was the birthday surprise in our room. It was such a lovely and personal touch. Thank you so much to Yosie, Ferlin, Jessica, Lutfia, Ressa, Hana, and Raisya for this beautiful gesture. We really felt the love! Also, thank you to Hendrik and Naufal from the reservation team for making everything smooth before we arrived, and to Kevin at the front office for your friendly and warm welcome. This short stay gave us beautiful memories as a family. Thank you to the whole team!

Dear Trail58657126387, Thank you sincerely for taking the time to share your recent experience with us. It was a pleasure to welcome you and your family, and we’re truly honored to have been part of your short getaway. It brings us great joy to hear that your children enjoyed the activities, and that you appreciated the comfort of the rooms and the ambiance of our poolside restaurant. Your kind words for Aming, Yosie, Ferlin, Jessica, Lutfia, Ressa, Hana, Raisya, Hendrik, Naufal, and Kevin mean a lot we’ll be sure to pass them along. Creating special moments for our guests is what we strive for, and we’re so glad to have been a part of your family’s memories. We look forward to welcoming you all back again soon! Warm regards, Yosua Siregar Guest Experience Manager

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Bogor şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.