Customer review rating 4.1/5 1,684 reviews
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The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.
The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway
The closest 5 stars hotel to the industrial estate (KIM Mabar)
Check-in from 14h00
Check out up to 12h00
Paying
Jl Sutomo no 1
20235 medan
indonesia
Check-in from 14h00
Check out up to 12h00
Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs
Number of meeting rooms: 7
Maximum size: 680 m²
Maximum capacity: 500 people
Maximum banquet capacity: 40 people
100% genuine reviews from our guests
Find out moreBad Experience
Andre_manalu 13/01/2021 TripAdvisor review
I stayed for 2 nights in 2 rooms with my family, and all I can express is disappointment. Dust on every surface of glass and table, water boiler was not washed properly. Very bad housekeeping! The only service I appreciate was the front desk who helped me a lot through check in process. Overall I am not satisfied, considering this hotel is supposed to be a "5-star" hotel.
Staying in medan
Rvidella15072000 Business - 07/11/2020 TripAdvisor review
Not enough man to cover the service and stained bedsheets. But this is pandemy time which may be a disaster for everyone and I think they serve the best at their capacity but so much to improve to please the guests.
Need some change
Ardi_RD Business - 22/06/2020 TripAdvisor review
Previously, i rarely find reception to ask help. But nowadays, i have to. I don't know why, maybe a new regulation during pandemic or something like that. I have to call reception to ask few thing such as face towel, notes and pen, sometimes even bar soap i also need to ask. Overall, i still like to stay at Grand Mercure Maha Cipta Medan Angkasa. just an opinion to consider. Thank You. Ardi Putera
unforgetable stay during the pandemic
Husnul K. Families - 01/04/2020 Confirmed reviews ALL
at first, i was quite upset because our room äutomatically" upgraded into premier which doesnt provide bath tub. At the beginning i was booking for deluxe room because there is bath up facilities so our kids could spend a lot of time just in-room splashing water without going to the pool considering the situation. Knowing that, i propose to use my free upgraded voucher so i can get more upgraded room to executive one, because i wont be able to use the bath tub after all. but the officer said i wasnt allowed to do that because my room was already äutomatically" upgraded - in which i wasnt asking for actually - being disappointed and they left me no choice, then i accepted the situations, because we were going to celebrate one of our daughter's birthday in staycation at mercure. knowing one of my daughter is having a birthday that day, they send me some fruits a birthday cakes to our room. It was quite surprised us a lot, our daughter was very happy to have a birthday cake in her room that day. it pays all our disappointment that day. Thanks Mercure Medan!!
Good service
Mimiek W. L. Business - 17/03/2020 Confirmed reviews ALL
The staff are nice and friendly. The place also comfortable.
Our most recent 20 reviews
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