Grand Mercure Maha Cipta Medan Angkasa 5 stars

I had a city view,clean room, comfy bed+pillow

It was a two night staycation to work and enjoy some quite moments in between. The room amenities were very fitting for that purpose, with working desk, chair with foot rest for reading or just relaxing. A large window allowed for bright natural lighting. The room I stayed in had good view of the hotel swimming pool and a piece of the city. Although I did not hear the traffic noise during my stay, the room was not entirely soundproof. The sound of loud speaker could still pierced through. The staff were very helpful and friendly, although request for room service could have been attended to faster. Perhaps, the hotel was understaffed. Room cleanliness was acceptable. Nevertheless, I have to point out that I was surprised to find the water heater kettle still had remaining water inside when I wanted to use it. I also found the floor of the restaurant to be a bit slippery or oily. It would be nice if the hotel could make use the piano on the lounge, just to give it a warmer or intimate ambience. Overall, I quite enjoyed my stay there.

Please improve your breakfast menu. We can’t eat same menu everyday. Especially if we take a long stay, it’s very boring

We have a nice experience during our staycation here for short holiday!

Delicious food Cozy Room Luxurious furniture Best kindly services

The food is good, the room is clean, service was great, but there a hole at the bathroom ceiling..

Everything is fine, the room is big but the interior I believe is quite old and needs to be renewed.

I stayed for 2 nights in 2 rooms with my family, and all I can express is disappointment. Dust on every surface of glass and table, water boiler was not washed properly. Very bad housekeeping! The only service I appreciate was the front desk who helped me a lot through check in process. Overall I am not satisfied, considering this hotel is supposed to be a "5-star" hotel.

Not enough man to cover the service and stained bedsheets. But this is pandemy time which may be a disaster for everyone and I think they serve the best at their capacity but so much to improve to please the guests.

Previously, i rarely find reception to ask help. But nowadays, i have to. I don't know why, maybe a new regulation during pandemic or something like that. I have to call reception to ask few thing such as face towel, notes and pen, sometimes even bar soap i also need to ask. Overall, i still like to stay at Grand Mercure Maha Cipta Medan Angkasa. just an opinion to consider. Thank You. Ardi Putera

at first, i was quite upset because our room äutomatically" upgraded into premier which doesnt provide bath tub. At the beginning i was booking for deluxe room because there is bath up facilities so our kids could spend a lot of time just in-room splashing water without going to the pool considering the situation. Knowing that, i propose to use my free upgraded voucher so i can get more upgraded room to executive one, because i wont be able to use the bath tub after all. but the officer said i wasnt allowed to do that because my room was already äutomatically" upgraded - in which i wasnt asking for actually - being disappointed and they left me no choice, then i accepted the situations, because we were going to celebrate one of our daughter's birthday in staycation at mercure. knowing one of my daughter is having a birthday that day, they send me some fruits a birthday cakes to our room. It was quite surprised us a lot, our daughter was very happy to have a birthday cake in her room that day. it pays all our disappointment that day. Thanks Mercure Medan!!

The staff are nice and friendly. The place also comfortable.

I stay here for 2 night, 6 - 8 March 2020. Strategic Location Helpfull staff Spacious Room Room Smell good and clean. Good Hotel at All

Nice

It was good stay there, such a great value for the price that we got. I was amazed with the hospitality and the great manner from front office staff right after check in process, they keep greet me by my name.