Grand Mercure Maha Cipta Medan Angkasa 5 stars

I stayed for 2 nights in 2 rooms with my family, and all I can express is disappointment. Dust on every surface of glass and table, water boiler was not washed properly. Very bad housekeeping! The only service I appreciate was the front desk who helped me a lot through check in process. Overall I am not satisfied, considering this hotel is supposed to be a "5-star" hotel.

Not enough man to cover the service and stained bedsheets. But this is pandemy time which may be a disaster for everyone and I think they serve the best at their capacity but so much to improve to please the guests.

Previously, i rarely find reception to ask help. But nowadays, i have to. I don't know why, maybe a new regulation during pandemic or something like that. I have to call reception to ask few thing such as face towel, notes and pen, sometimes even bar soap i also need to ask. Overall, i still like to stay at Grand Mercure Maha Cipta Medan Angkasa. just an opinion to consider. Thank You. Ardi Putera

at first, i was quite upset because our room äutomatically" upgraded into premier which doesnt provide bath tub. At the beginning i was booking for deluxe room because there is bath up facilities so our kids could spend a lot of time just in-room splashing water without going to the pool considering the situation. Knowing that, i propose to use my free upgraded voucher so i can get more upgraded room to executive one, because i wont be able to use the bath tub after all. but the officer said i wasnt allowed to do that because my room was already äutomatically" upgraded - in which i wasnt asking for actually - being disappointed and they left me no choice, then i accepted the situations, because we were going to celebrate one of our daughter's birthday in staycation at mercure. knowing one of my daughter is having a birthday that day, they send me some fruits a birthday cakes to our room. It was quite surprised us a lot, our daughter was very happy to have a birthday cake in her room that day. it pays all our disappointment that day. Thanks Mercure Medan!!

The staff are nice and friendly. The place also comfortable.

I stay here for 2 night, 6 - 8 March 2020. Strategic Location Helpfull staff Spacious Room Room Smell good and clean. Good Hotel at All

Nice

It was good stay there, such a great value for the price that we got. I was amazed with the hospitality and the great manner from front office staff right after check in process, they keep greet me by my name.

Needed a one night stay and got what i needed.

I love the hotel , employees , food in breakfast. The room are amazing with very nice view. Only one thing missing ( knowledge of bartender ) at least he have to knows how to make classic cocktails. I think he need more training. Overall is fantastic!

Every time I visited Medan I always stay at this hotel because of location and friendly price. This time I got a newly refurbished room. Very nice and comfortable. Being a Platinum member I also have the benefit for free afternoon tea and happy hour at Executive lounge

Nice hotel with spacious room. We stayed at Executive room and there was an entry room which is more usefull if filled with a pair of small sofa. The down graded item is your restaurant, the taste very salty, some foods were empty also variety of foods were limited, such as during our visit there was not noodle food.

I hope stay in 5 star give 5 star xperience...but i've got really disappointed....start with not cold Air conditioner....got sinyal in another room 5 floor...no piority service ...no towel in bath room and give bad towel...and close with bill in no accor benefit applied...4 night ...and looks like nightmare...the good thing food was delicious but must make different menus...cause in 5 days...i always got 90% same menu...

When we arrive 10pm my husband fell on the fish pool where the smoking area chairs and tables are too big when 4 people sitting then not much walkway thats why the falling accident happen, his microsoft pro loptop end up broken because of water. We order room service and laundry i cant sign in for room bill has to be paid cash next day we ask reception why they said because deposit not enough they should inform us when we check in. Frst breakfast a waitress cleaning table next to me there were spoon fork and knife was not used one of the knife has marks so she tried to clean with the cloth she used to clean the table not sure if she put it back that knife together where the clean ones were. Amazing to experience things like this with ACCORS members hotel we often stay with ACCORS hotel so far never experience like this.

overall services and your hospitality was excelence. but for me only one you must improved. about food when we having a breakfast. sorry to say, make it change for the better.