Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.5/5 221 reviews

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Jl Sutomo no 1, 20235 MEDAN, Indonesia

Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telephone
Fax +62 61 4550555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ORCHID RESTAURANT

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  221 reviews

TripAdvisor Rating  4.5/5  2,005 reviews

Hotel with relaxing ambience and good food

TripAdvisor rating 4.0/5

Ari Nugroho A TripAdvisor review

The ambience is relaxing after getting tired all day of works, while somehow the food contains mix of western food and traditional Indonesian cuisine. Good breakfast is mood booster and ready to go for work. Recommended hotel if you are at Medan city.

Ok Stay, Can Be Better

Customer review rating 4.0/5

S L. Couples - Confirmed reviews ALL

Stayed for 2 nights during the busy Eid holiday and the hotel also is busy with full house situation. Room condition is great, got a lovely corner room with great city view & everything in the room works well. The only drawback during our stay is the breakfast. Breakfast is served not in the main restaurant but at the poolside area which is hot (no AC) and full of people including children swimming. Tables are not set up properly as dirty tables are just left dirty. Most of the food items on the buffet are running out and refill takes forever. The buffet variety is actually great but since most of them is not available and its not refilled immediately. The buffet condition and appearance is also looks dirty and not welcoming as most guests do not properly take the food. The ambience of the breakfast is like a buffet in an elementary school as it is crowded with children running around in their swim trunks. I understand that the hotel is full with families on that day but if they properly set the breakfast in the main restaurant by the Lobby, the ambience could be better. Overall, an ok stay but can be better especially for a 5-star experience.

Dear SYAHRIAL RACHIM L., Thank you for taking the time to tell us about your experience at Grand Mercure Maha Cipta Medan Angkasa. We are very sorry that your experience did not meet your expectations; Please allow us to offer our sincerest apologies. At Grand Mercure, we strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of the problem in the future. We are grateful for your willingness to share your suggestions with us and we hope that you will give us the opportunity to serve you better in the near future. Our regards, Management

Just Average

TripAdvisor rating 3.0/5

depechemode101 Couples - TripAdvisor review

Although its not our first time staying here but condition of the hotel has changed considerably especially since our last stay was back in 2020 before COVID-19. Their room is still ok, clean and quite spacious, adequate amenities provided and service upon arriving from Front Desk & bellboy is friendly. The let down is the breakfast, which is now served at the poolside area (outdoor) no longer in their restaurant. The area is so messy and loud, full of children & people who is swimming as well as the hotel seems running full house on that day. Food on the buffet despite good variety, most of them are already finished by 9 AM & the refill takes forever. Apart from the food, plates, cutleries & glasses were not available as well . The ambience of the breakfast venue is chaotic with most of the table left dirty. Not a good sight for a 5-star hotel, felt like it was more of a 3-star experience.

Dear Guest, Thank you for taking the time to tell us about your experience at Grand Mercure Maha Cipta Medan Angkasa. We are very sorry that your experience did not meet your expectations; Please allow us to offer our sincerest apologies. At Grand Mercure, we strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of the problem in the future. We are grateful for your willingness to share your suggestions with us and we hope that you will give us the opportunity to serve you better in the near future. Our regards, Management

Good Stay

Customer review rating 4.5/5

Rifki Business - Confirmed reviews ALL

Warm staffs and very nice room

Dear RIFKI HASSAN, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Overall bagus tapi pelayanan kurang ramah dan penyajian makanan lama

TripAdvisor rating 4.0/5

Coastal61577608721 TripAdvisor review

Pelayanan nya kurang ramah, dan penyajian makanan lama, but overall the foods are delicious. And the ambiance is comfortable. I like listening to the music while i eat the food here. I wish that i could celebrate my event here again, thank you

Tamu kami yang terhormat, Terima kasih banyak atas ulasan yang Anda bagikan mengenai pengalaman berkunjung bersama kami. Hal seperti ini pun akan menjadi penyemangat bagi seluruh tim untuk selalu mengembangkan kualitas pelayanan kami. Sekali lagi terima kasih atas ulasan Anda ini. Tetap jaga kesehatan dan sampai berjumpa kembali dikedatangan Anda selanjutnya di Grand Mercure Medan Angkasa! Hormat saya, Management

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Other web-users rate our hotel

  • 145 reviews 8.6/10 Location
  • 816 reviews 9/10 Room
  • 786 reviews 9.3/10 Service
  • 22 reviews 9.4/10 WiFi
  • 459 reviews 9/10 Food
  • 447 reviews 8.9/10 Cleanliness
  • 354 reviews 9.2/10 Comfort
  • 314 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.