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Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating 4.1/5 1,684 reviews

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Grand Mercure Maha Cipta Medan Angkasa
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+ 20 Services

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 medan
indonesia

Tel: +62614555888

Fax: (+62)614550555

Check-in from 14h00

Check out up to 12h00

  • By plane

    POLONIA At 6km / 3 miles

  • By train

    MEDAN TRAIN STATION At 1km / 0 miles

  • By train

    STASIUN MEDAN At 2km / 1 miles

GPS :3.59802, 98.68201

Our accommodation(s)

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Deluxe Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 38 m² / 409 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premiere Room with 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 38 m² / 409 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 48 m² / 517 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite with 2 Bed Rooms

Accessible room
  • Max. number of persons: 4
  • Area: From 117 m² / 1259 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

ORCHID RESTAURANT

Type of cuisine: International

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIOLET BAR

Non contractual photo

Located on lobby level, Violet Bar offer an ideal sanctuary for those who wish wo indulge in a moment of tranquility, retreat from the hustle and bustle of city life

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 680 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,684 reviews

tripadvisor

TripAdvisor Rating 4.0/5

469 reviews

Bad Experience

TripAdvisor rating 3.0/5

Andre_manalu 13/01/2021 TripAdvisor review

I stayed for 2 nights in 2 rooms with my family, and all I can express is disappointment. Dust on every surface of glass and table, water boiler was not washed properly. Very bad housekeeping! The only service I appreciate was the front desk who helped me a lot through check in process. Overall I am not satisfied, considering this hotel is supposed to be a "5-star" hotel.

Dear Mr.Andre Manalu Thank you for taking the time to tell us about your experience at Grand Mercure Medan Angkasa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Medan Angkasa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Staying in medan

TripAdvisor rating 3.0/5

Rvidella15072000 Business - 07/11/2020 TripAdvisor review

Not enough man to cover the service and stained bedsheets. But this is pandemy time which may be a disaster for everyone and I think they serve the best at their capacity but so much to improve to please the guests.

Dear Mr/s.Rvidella, Thank you for taking the time to tell us about your experience at Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Medan Angkasa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Need some change

TripAdvisor rating 5.0/5

Ardi_RD Business - 22/06/2020 TripAdvisor review

Previously, i rarely find reception to ask help. But nowadays, i have to. I don't know why, maybe a new regulation during pandemic or something like that. I have to call reception to ask few thing such as face towel, notes and pen, sometimes even bar soap i also need to ask. Overall, i still like to stay at Grand Mercure Maha Cipta Medan Angkasa. just an opinion to consider. Thank You. Ardi Putera

Dear Mr. Ardi Putera, Greetings from Grand Mercure Medan Angkasa, Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

unforgetable stay during the pandemic

Customer review rating 4.0/5

Husnul K. Families - 01/04/2020 Confirmed reviews ALL

at first, i was quite upset because our room äutomatically" upgraded into premier which doesnt provide bath tub. At the beginning i was booking for deluxe room because there is bath up facilities so our kids could spend a lot of time just in-room splashing water without going to the pool considering the situation. Knowing that, i propose to use my free upgraded voucher so i can get more upgraded room to executive one, because i wont be able to use the bath tub after all. but the officer said i wasnt allowed to do that because my room was already äutomatically" upgraded - in which i wasnt asking for actually - being disappointed and they left me no choice, then i accepted the situations, because we were going to celebrate one of our daughter's birthday in staycation at mercure. knowing one of my daughter is having a birthday that day, they send me some fruits a birthday cakes to our room. It was quite surprised us a lot, our daughter was very happy to have a birthday cake in her room that day. it pays all our disappointment that day. Thanks Mercure Medan!!

Dear Mr. Husnul k. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good service

Customer review rating 4.0/5

Mimiek W. L. Business - 17/03/2020 Confirmed reviews ALL

The staff are nice and friendly. The place also comfortable.

Dear Mrs.L. Mimik We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good hotel at all

Customer review rating 4.5/5

Agus S. Business - 11/03/2020 Confirmed reviews ALL

I stay here for 2 night, 6 - 8 March 2020. Strategic Location Helpfull staff Spacious Room Room Smell good and clean. Good Hotel at All

Dear Mr. Agus S. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Gd stay

Customer review rating 4.5/5

Paul Families - 03/03/2020 Confirmed reviews ALL

Nice

Dear Mr. Paul Kusuma We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. We also extremely glad for having your review online and knowing that you loved your stay with us. It delights us even more to hear that you always stay in the Grand Mercure Medan Angkasa every time you visited Medan. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Its a good stay

Customer review rating 4.0/5

Tiffany I. D. Business - 01/03/2020 Confirmed reviews ALL

It was good stay there, such a great value for the price that we got. I was amazed with the hospitality and the great manner from front office staff right after check in process, they keep greet me by my name.

Dear Mrs. Tiffany Inzan We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. We also extremely glad for having your review online and knowing that you loved your stay with us. It delights us even more to hear that you always stay in the Grand Mercure Medan Angkasa every time you visited Medan. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkas

Nice stay

Customer review rating 3.5/5

Per F. K. Business - 29/02/2020 Confirmed reviews ALL

Needed a one night stay and got what i needed.

Dear Mr. K. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is truly a joy knowing that your latest stay with us was nothing, but a flawless one. It delights us even more to know that you loved the employees and the breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Wonderful stay

Customer review rating 3.5/5

Irwansyah Business - 26/02/2020 Confirmed reviews ALL

I love the hotel , employees , food in breakfast. The room are amazing with very nice view. Only one thing missing ( knowledge of bartender ) at least he have to knows how to make classic cocktails. I think he need more training. Overall is fantastic!

Dear Mr. Irwansyah We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is truly a joy knowing that your latest stay with us was nothing, but a flawless one. It delights us even more to know that you loved the employees and the breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Newly refurbished room

Customer review rating 4.5/5

Karim S. Families - 25/02/2020 Confirmed reviews ALL

Every time I visited Medan I always stay at this hotel because of location and friendly price. This time I got a newly refurbished room. Very nice and comfortable. Being a Platinum member I also have the benefit for free afternoon tea and happy hour at Executive lounge

Dear Mr. Karim S. We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. We also extremely glad for having your review online and knowing that you loved your stay with us. It delights us even more to hear that you always stay in the Grand Mercure Medan Angkasa every time you visited Medan. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Nice hotel

Customer review rating 3.5/5

Irfansyah N. Families - 25/02/2020 Confirmed reviews ALL

Nice hotel with spacious room. We stayed at Executive room and there was an entry room which is more usefull if filled with a pair of small sofa. The down graded item is your restaurant, the taste very salty, some foods were empty also variety of foods were limited, such as during our visit there was not noodle food.

Dear Mr. Irfansyah Nsution We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. I am extremely glad for having your review online and knowing that you loved our spacious room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Horrible service

Customer review rating 1.0/5

Budi H. Business - 25/02/2020 Confirmed reviews ALL

I hope stay in 5 star give 5 star xperience...but i've got really disappointed....start with not cold Air conditioner....got sinyal in another room 5 floor...no piority service ...no towel in bath room and give bad towel...and close with bill in no accor benefit applied...4 night ...and looks like nightmare...the good thing food was delicious but must make different menus...cause in 5 days...i always got 90% same menu...

Dear Mr. Budi We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa
Customer review rating 1.5/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

When we arrive 10pm my husband fell on the fish pool where the smoking area chairs and tables are too big when 4 people sitting then not much walkway thats why the falling accident happen, his microsoft pro loptop end up broken because of water. We order room service and laundry i cant sign in for room bill has to be paid cash next day we ask reception why they said because deposit not enough they should inform us when we check in. Frst breakfast a waitress cleaning table next to me there were spoon fork and knife was not used one of the knife has marks so she tried to clean with the cloth she used to clean the table not sure if she put it back that knife together where the clean ones were. Amazing to experience things like this with ACCORS members hotel we often stay with ACCORS hotel so far never experience like this.

Dear Mrs. Cynthia Andersen We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services. Once again thank you for taking the time to post a review of your stay with us. We look forward to welcome you back in our hotel and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa
Customer review rating 4.0/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

overall services and your hospitality was excelence. but for me only one you must improved. about food when we having a breakfast. sorry to say, make it change for the better.

Dear Mrs. Hesti Hardini We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

located ok, good stay

Customer review rating 4.5/5

Mhara Families - 20/02/2020 Confirmed reviews ALL

CLEANLESS ROOMS IS OK MY BREAKFAST USING A VOUCHER AND MANY BREAKFAST MENU AND THE TASTE IS GREAT HOSPITALITY OF HOTEL EMPLOYEE IS OK ONCE The WIFI : OK THE LOCATION IS LUMAYAN JAUH FROM AREA MEDAN BARU BUT STILL OK OVERALL I LOVE STAYING HERE.

Dear Mrs. Mawar Hara We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Comfort

Customer review rating 3.5/5

Tony Couples - 18/02/2020 Confirmed reviews ALL

You have a good services

Dear Mr. Tony We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is a pleasure to receive positive feedback. It is more delightful for us to know that you have enjoyed your stay with us. Thank you for sharing your experience with Grand Mercure Medan Angkasa. We hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good services

Customer review rating 4.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Much smiles and good services. But a monotonous breakfast menu.

Dear Mrs. Helen We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

very comfort

Customer review rating 4.5/5

Hendra L. Solo - 24/01/2020 Confirmed reviews ALL

I am very satisfied with services also the staff when i am asking for the help, the responds me very fast also the property and secure is quite good

Dear Mr. Hendra We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Excellent

Customer review rating 4.5/5

Esra M. S. Families - 16/01/2020 Confirmed reviews ALL

Nice and comfortable room, good breakfast and excellent service !

Dear Mrs. Esra We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

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