メルキュール ゴールド コースト リゾート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,770 件のレビュー

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Palm Meadows Drive, CARRARA, 4211 カッラーラ, オーストラリア

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メルキュール ゴールド コースト リゾート

Palm Meadows Drive, CARRARA
4211 カッラーラ
オーストラリア

GPS:-28.029533, 153.377278

電話番号
ファックス +61 7 5555 7701

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,770 件のレビュー

トリップアドバイザーの評価  4.0/5  1,768 件のレビュー

2024エクセレンス認証

It was okay.

トリップアドバイザーの評価 3.0/5

Monica C トリップアドバイザー認証口コミ

We stayed here for 5 nights, and overall it was okay. Pros: - Location was perfect, just outside surfers away from the chaos but 20 mins to all the theme parks - Pool was huge, there was a little one, a spa and 2 x normal size pools - Buffet breakfast was adequate - Credit you get at checkout if you don’t get your room cleaned. - Free parking - Laundry facilities for each block ($3 wash and $3 dry) and easily accessible Cons: - No lifts so ask for a ground floor - No bottle of water in the room but there was filling station near the pool area - Limited food menu, could add more to it.. - Slightly overpriced food and beverage, better off getting uber or driving to surfers paradise - There’s a kids/games room which needs a little more activities or toys for the kids, it’s such a big, wasted space and upgrading this room a bit would make this resort absolutely kid friendly. There was two occasions which could have been better handled by staff but wasn’t hence the rating of 3 stars: - Order never arrived in the pool area, 45 mins for a drink and wings and it wasn’t until I followed up inside that they advised the tickets were not printing. - Requested fresh towels and toilet paper from reception as room hadn’t been cleaned and nothing arrived or resolved until day before check out. On second request we were notified that we had the clean for green sign which is fair enough, we then removed for that day and we were told cleaner would return before 4pm that day, but no one came. Rang reception after 4pm to request even just fresh towels and still nothing came. Had to go to the pool area to get towels and to the shops to get toilet paper as I simply couldn’t have another conversation with reception at this point. I then sent my husband in the morning to request yet again for the room to be cleaned, and when we returned it was finally cleaned and basic essentials stocked up. In the interest of fairness and transparency, we did get a credit of $30 on checkout as the rooms were not cleaned. Would we stay here again? Probably not. Whilst the miscommunication with staff wasn’t enough to really ruin our holiday, it was enough for me to say that we won’t stay here again. There are a lot of options/accomodations in the Gold Coast / Surfers Paradise area for the same price or less which would be more accomodating.

Thank you for taking the time to share such a detailed and balanced review of your recent stay with us. While I’m pleased to hear you enjoyed aspects of the resort — including our peaceful location, extensive pool facilities, buffet breakfast, complimentary parking, and laundry access — I’m truly sorry that several service shortcomings impacted your experience. What you’ve described around the delays with your poolside order and the challenges in receiving housekeeping support does not reflect the standard of service we strive to deliver. Your feedback highlights clear communication gaps that should not have occurred, and I sincerely apologise for the inconvenience and frustration this caused. The delays in providing fresh towels and amenities, especially after multiple follow-ups, are unacceptable and we are addressing this directly with our teams to ensure this does not happen again. We also appreciate your comments regarding areas where we can enhance the guest experience, such as the kids’ playroom and our menu variety. These suggestions are genuinely helpful as we continue to plan improvements across the resort. I’m glad our team were able to offer a credit on departure, but I understand this does not undo the inconvenience you experienced, nor fully restore your confidence in returning. While I regret that we fell short of your expectations this time, I truly appreciate your honesty and the chance to learn from your stay. If you would consider returning in the future, I would welcome the opportunity to personally oversee your stay and ensure it reflects the warm and seamless experience our resort is known for.

A Great vacation as always

トリップアドバイザーの評価 5.0/5

Robert C トリップアドバイザー認証口コミ

Unlike Mara - Jane G who was checking in at the same time we were. I couldn’t fault the level of professionalism shown by the check in staff on the 29th September. My Husband and I have taken an annual vexation in many Accor properties on the east coast over the past 25 years and on all occasions we could not fault the quality of the accomodation and staff we have met along the way

Thank you sincerely for taking the time to share your feedback, and for your loyalty to Accor over the past 25 years. We truly appreciate guests like yourself who continue to choose our properties for your annual getaways. I’m delighted to hear that our team provided a professional and welcoming check-in experience during your arrival on 29 September. Your kind words mean a great deal to the staff who work hard to ensure every guest feels valued from the moment they arrive. We also appreciate your recognition of the high standard of accommodation and service you’ve experienced across Accor properties over the years. It’s wonderful to know that our consistency and commitment to guest care have played a part in your travels. Thank you again for sharing your positive experience. We hope to have the pleasure of welcoming you and your husband back to Mercure Gold Coast Resort — and to the wider Accor network — for many more memorable stays.

Don’t be fooled! Disappointing Stay – Not the Accor Standard

トリップアドバイザーの評価 2.0/5

Martha-jane G トリップアドバイザー認証口コミ

Don’t be fooled by the glossy photos on the website. The rooms are only cosmetically clean, with a few newer touches like the TV and headboard. Beyond that, everything else looks old, poorly maintained, and downright filthy. The bathroom grout was full of mould — unacceptable for any hotel, let alone one under the Accor name. We understood it was a busy time of year with school holidays, a football tournament, and other events in town. But even accounting for that, the service was shockingly poor. On two occasions we asked for help with our luggage (there are no lifts), and the staff member who checked us in simply said, “sorry, we’re busy and can’t help you.” Later, when we enquired about dinner at the hotel restaurant, we were met by two staff who bluntly told us, “we’re too busy — either eat now or wait until around 8.” If a hotel cannot provide the minimum level of service expected, it should not accept guest bookings. My husband and I are both long-time Accor members and have enjoyed consistently excellent stays across the brand worldwide. In fact, Accor has always been our preferred hotel chain — until now. This particular Mercure Hotel in the Gold Coast falls well below Accor standards. It was by far the worst experience we’ve ever had under the Accor name.

hank you for taking the time to share such detailed feedback regarding your recent stay. I would like to sincerely apologise that your experience fell so far short of the high standards you have come to expect from Accor over many years of loyal membership. Your comments regarding the cleanliness of your room, particularly the bathroom grout, are deeply concerning and do not reflect the level of presentation we aim to provide. This has been addressed directly with our Housekeeping leadership team to ensure immediate corrective action and a thorough review of our quality checks. I am equally disappointed to hear of the service shortcomings you encountered during a busy period. While school holidays and major events can increase demand, this should never be an excuse for declining assistance, especially with luggage or simple dining enquiries. The responses you received are not aligned with our service values, and we are working closely with our Front Office and Restaurant teams to reinforce expectations around communication, empathy, and guest support — even during peak operational times. We understand that these experiences impacted your trust in the Accor brand, and for that I am truly sorry. Your loyalty over many years is genuinely appreciated, and we regret that this stay did not reflect the hospitality you are accustomed to across the network. Should you wish to return in the future, I would welcome the opportunity to personally assist with your reservation and ensure your stay is seamless, comfortable, and aligned with the Accor experience you know and value. Thank you again for bringing these issues to our attention. Your feedback is essential to helping us improve, and we take it very seriously.

Lovely resort

トリップアドバイザーの評価 5.0/5

gailandcraigs トリップアドバイザー認証口コミ

Had a lovely 5 night stay. Loved the pool and breakfast. Some decor and fittings in the room were a little dated but this did not bother us. The rooms was large and perfectly functional and met our needs very well. The kids loved the spa and tennis court. He adults loved the pool and free undercover parking 😃 Such a nice quiet place to stay away from the busy coastal areas.

Thank you for taking the time to share your lovely review following your recent five-night stay with us. We’re delighted to hear you enjoyed the tranquillity of the resort and appreciated being just a short distance from the busier coastal areas. It’s wonderful to know you loved the pool and breakfast offerings, and that the room was spacious, functional, and suited your needs comfortably during your stay. We also appreciate your understanding regarding some areas of dated décor — feedback like this helps guide our ongoing improvement plans. We’re thrilled that the whole family had a great time, with the kids enjoying the spa and tennis court, and the adults making the most of the pool and complimentary undercover parking. Thank you again for sharing your experience. We hope to have the pleasure of welcoming you back to Mercure Gold Coast Resort for another relaxing escape soon.

Fantastic value

トリップアドバイザーの評価 5.0/5

reece297 Couples - トリップアドバイザー認証口コミ

Great value for money option in a good location. The restaurant had really nice food at a good price point and the service all told was incredible. I will be staying again!

Thank you so much for your wonderful feedback! We’re delighted to hear you found the resort to be great value and enjoyed our convenient location. It’s fantastic that you had such a positive experience in the restaurant — our team will be thrilled to know you loved the food and appreciated the service. We’re even more pleased to hear that you plan to stay with us again. We look forward to welcoming you back for another enjoyable visit!

との提携 TripAdvisor

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