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Palm Meadows Drive, CARRARA, 4211 カッラーラ, オーストラリア

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ホテル所在地

メルキュール ゴールド コースト リゾート

Palm Meadows Drive, CARRARA
4211 カッラーラ
オーストラリア

GPS:-28.029533, 153.377278

電話番号
ファックス +61 7 5555 7701

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  4,094 件のレビュー

トリップアドバイザーの評価  4.0/5  1,750 件のレビュー

2024エクセレンス認証

Disappointing stay

トリップアドバイザーの評価 3.0/5

Hamish F トリップアドバイザー認証口コミ

While the room served its purpose as a place to rest, the overall experience was quite disappointing. While I certainly don't expect a room upgrade, having shown my loyalty to Accor and earned gold status I would have expected a slightly better room at least. Businesses actively seek loyalty but do little to actually retain it and this is the case here. Room was on ground floor in building 6 and had a very bad damp smell to it the entire time. Little wonder considering the awful shower that ended up with more water on the floor than down the drain. Room itself was quite reasonable and looked to have had some kind of upgrade. Bathroom was dreadful on the other hand and looked like it had never been upgraded since built all those years ago. Unfortunately just another mediocre Australian Accor hotel. Location was OK but with very little around it unless you wanted to play golf the entire time. Certainly wouldn't consider Mercure Gold Coast Resort when next on the Gold Coast.

Disappointed they don’t honour Accor club status benefits.

トリップアドバイザーの評価 3.0/5

SeekerAus ビジネス - トリップアドバイザー認証口コミ

Did not honour their status program benefits. There was no room upgrade, no welcome gift and wouldn’t accept plus membership discount for food at the bar. There wasn’t a bottle of water or jug in the room and it’s a long walk (especially in the pouring rain) to get back to reception to buy a bottle of water. Overall the experience was very disappointing.

Very disappointing - dirt came out the taps.

トリップアドバイザーの評価 2.0/5

SydneyJohn64 トリップアドバイザー認証口コミ

Am a Platinum Accor member for the first time and have enjoyed my Accor stays until this one. Staff member at checkin was unhappy at being asked by colleagues to undertake other tasks. Was rolling her eyes and moaning to colleagues - but as I was standing right in front of her I could clearly hear it. After a long day I wanted to have a bath. I noticed the water in the bath was brown and on closer examination I noted there was a lot of dirt/soil in the bathtub. See pics attached. I decided against the bath or even a shower as the amount of dirt was substantial. It was late so mentioned to reception the next morning. Staff member didn’t seem too concerned and never apologised. I got a post stay survey and mentioned this and shared pics - never heard further. Really disappointing and after 10 months of great Accor service across several brands I am disappointed with this. I wouldn’t recommend this hotel.

Finally fixed the issues

トリップアドバイザーの評価 4.0/5

TonyE165 Couples - トリップアドバイザー認証口コミ

After staying at this hotel twice a year since 2019 (except 2020/21 Covid), they have finally fixed the bed mattress issues I have complained about for the past 5 years. No more waking up with a sore back from a failing mattress. The resort is back to the standard expected of a Mercure and it was a very comfortable stay.

Dated and limited services but a comfortable room

トリップアドバイザーの評価 3.0/5

Rex M Couples - トリップアドバイザー認証口コミ

One night stay. Checkin was smooth. Underground parking was good, but there is quite a walk to take your bags to your room. Note that there are no lifts at this hotel and rooms are up to three floors high with stairs to negotiate. Pools are sadly a bit old and uninviting, with no bar service. The hotel is obviously quite old and in need of a serious makeover - maybe the 1970’s? The room was spacious and comfortable albeit a but tired and with a small balcony. This is very much just basic mid-tiered accommodation at best and unusually ordinary for a Mercure-branded establishment. There are very limited food options and no room service and quite a walk from the room to the main building. Small bar/cafe is really the only option during the day apart from the restaurant which was closed every time we saw it. The hotel website with Accor showed that all eating options were actually closed with no opening hours published, which seemed quite unprofessional and created doubt about whether the hotel was actually fully operating. We opted to make plans to eat outside the hotel. If you are looking for basic accommodation at slightly elevated price, you are fit and happy to fend for yourself as far as food and services are concerned, then it’s probably ok. We however did expect a lot more from a Mercure Hotel though and will be looking at better quality, and lower-priced alternatives in future.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 764 件のレビュー 8.3/10 ロケーション
  • 2,144 件のレビュー 7/10 客室
  • 2,047 件のレビュー 8.5/10 サービス
  • 41 件のレビュー 4/10 インターネット
  • 997 件のレビュー 7.5/10 快適さ
  • 921 件のレビュー 7.1/10 料理
  • 906 件のレビュー 6/10 清潔さ
  • 626 件のレビュー 7.8/10 朝食

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カッラーラのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。