メルキュール ゴールド コースト リゾート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,703 件のレビュー

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Palm Meadows Drive, CARRARA, 4211 カッラーラ, オーストラリア

説明

ホテルのその他の情報

  • 緑豊かなトロピカルガーデンに佇む落ち着いたリゾート

  • 無料駐車場を完備、ご家族での滞在にも便利

  • どのお部屋からも落ち着いた眺めが楽しめます

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

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ホテル所在地

メルキュール ゴールド コースト リゾート

Palm Meadows Drive, CARRARA
4211 カッラーラ
オーストラリア

GPS:-28.029533, 153.377278

電話番号
ファックス +61 7 5555 7701

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

The Green Dining

メルキュールゴールドコーストリゾートのザ・グリーンでは、毎晩、カジュアルなダイニングスペースで人気のメニューを提供しています。エグゼクティブシェフは、暖かい気候のクイーンズランド州の気候とおいしい食材にインスピレーションを得ています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,703 件のレビュー

トリップアドバイザーの評価  4.0/5  1,768 件のレビュー

お客さまの声 3.5/5

Matsumoto K. ファミリー - 確認済みレビュー すべて

シャワーが固定、冷蔵庫にミネラルウオーターがなかったので、電話でお願いしたのですが、2度目の電話依頼でようやく届きました。それ以外は、いい滞在でした。

お客さまの声 4.5/5

Inoue E. カップル - 確認済みレビュー すべて

前経営の時 およそ25年前に家族4人で宿泊しました 今回は夫婦2人での滞在でした レンタカーでブリスベンから直行し 9日間ゴルフドライブビーチを満喫 とても素敵な滞在になりました 前にはゴルフ場やプール 緑豊かな環境で素敵な休日となりました 部屋も快適で早寝早起きの9日間でした プールではしゃぐ子供達の歓声も 心地よい気分にさせてくれました

井上悦司様 この度はメルキュールゴールドコーストリゾートにご宿泊いただき、誠にありがとうございました。ご夫婦での素晴らしいバカンスをお過ごしいただけたこと、大変嬉しく思います。ゴルフやビーチを楽しみながら、静かな環境でリラックスできたとのこと、私たちの目指すサービスが伝わったようで何よりです。またのご利用を心よりお待ち申し上げております。 ベン・キャロル ルームディビジョンマネージャー

It was okay.

トリップアドバイザーの評価 3.0/5

Monica C トリップアドバイザー認証口コミ

We stayed here for 5 nights, and overall it was okay. Pros: - Location was perfect, just outside surfers away from the chaos but 20 mins to all the theme parks - Pool was huge, there was a little one, a spa and 2 x normal size pools - Buffet breakfast was adequate - Credit you get at checkout if you don’t get your room cleaned. - Free parking - Laundry facilities for each block ($3 wash and $3 dry) and easily accessible Cons: - No lifts so ask for a ground floor - No bottle of water in the room but there was filling station near the pool area - Limited food menu, could add more to it.. - Slightly overpriced food and beverage, better off getting uber or driving to surfers paradise - There’s a kids/games room which needs a little more activities or toys for the kids, it’s such a big, wasted space and upgrading this room a bit would make this resort absolutely kid friendly. There was two occasions which could have been better handled by staff but wasn’t hence the rating of 3 stars: - Order never arrived in the pool area, 45 mins for a drink and wings and it wasn’t until I followed up inside that they advised the tickets were not printing. - Requested fresh towels and toilet paper from reception as room hadn’t been cleaned and nothing arrived or resolved until day before check out. On second request we were notified that we had the clean for green sign which is fair enough, we then removed for that day and we were told cleaner would return before 4pm that day, but no one came. Rang reception after 4pm to request even just fresh towels and still nothing came. Had to go to the pool area to get towels and to the shops to get toilet paper as I simply couldn’t have another conversation with reception at this point. I then sent my husband in the morning to request yet again for the room to be cleaned, and when we returned it was finally cleaned and basic essentials stocked up. In the interest of fairness and transparency, we did get a credit of $30 on checkout as the rooms were not cleaned. Would we stay here again? Probably not. Whilst the miscommunication with staff wasn’t enough to really ruin our holiday, it was enough for me to say that we won’t stay here again. There are a lot of options/accomodations in the Gold Coast / Surfers Paradise area for the same price or less which would be more accomodating.

Thank you for taking the time to share such a detailed and balanced review of your recent stay with us. While I’m pleased to hear you enjoyed aspects of the resort — including our peaceful location, extensive pool facilities, buffet breakfast, complimentary parking, and laundry access — I’m truly sorry that several service shortcomings impacted your experience. What you’ve described around the delays with your poolside order and the challenges in receiving housekeeping support does not reflect the standard of service we strive to deliver. Your feedback highlights clear communication gaps that should not have occurred, and I sincerely apologise for the inconvenience and frustration this caused. The delays in providing fresh towels and amenities, especially after multiple follow-ups, are unacceptable and we are addressing this directly with our teams to ensure this does not happen again. We also appreciate your comments regarding areas where we can enhance the guest experience, such as the kids’ playroom and our menu variety. These suggestions are genuinely helpful as we continue to plan improvements across the resort. I’m glad our team were able to offer a credit on departure, but I understand this does not undo the inconvenience you experienced, nor fully restore your confidence in returning. While I regret that we fell short of your expectations this time, I truly appreciate your honesty and the chance to learn from your stay. If you would consider returning in the future, I would welcome the opportunity to personally oversee your stay and ensure it reflects the warm and seamless experience our resort is known for.

A Great vacation as always

トリップアドバイザーの評価 5.0/5

Robert C トリップアドバイザー認証口コミ

Unlike Mara - Jane G who was checking in at the same time we were. I couldn’t fault the level of professionalism shown by the check in staff on the 29th September. My Husband and I have taken an annual vexation in many Accor properties on the east coast over the past 25 years and on all occasions we could not fault the quality of the accomodation and staff we have met along the way

Thank you sincerely for taking the time to share your feedback, and for your loyalty to Accor over the past 25 years. We truly appreciate guests like yourself who continue to choose our properties for your annual getaways. I’m delighted to hear that our team provided a professional and welcoming check-in experience during your arrival on 29 September. Your kind words mean a great deal to the staff who work hard to ensure every guest feels valued from the moment they arrive. We also appreciate your recognition of the high standard of accommodation and service you’ve experienced across Accor properties over the years. It’s wonderful to know that our consistency and commitment to guest care have played a part in your travels. Thank you again for sharing your positive experience. We hope to have the pleasure of welcoming you and your husband back to Mercure Gold Coast Resort — and to the wider Accor network — for many more memorable stays.

Don’t be fooled! Disappointing Stay – Not the Accor Standard

トリップアドバイザーの評価 2.0/5

Martha-jane G トリップアドバイザー認証口コミ

Don’t be fooled by the glossy photos on the website. The rooms are only cosmetically clean, with a few newer touches like the TV and headboard. Beyond that, everything else looks old, poorly maintained, and downright filthy. The bathroom grout was full of mould — unacceptable for any hotel, let alone one under the Accor name. We understood it was a busy time of year with school holidays, a football tournament, and other events in town. But even accounting for that, the service was shockingly poor. On two occasions we asked for help with our luggage (there are no lifts), and the staff member who checked us in simply said, “sorry, we’re busy and can’t help you.” Later, when we enquired about dinner at the hotel restaurant, we were met by two staff who bluntly told us, “we’re too busy — either eat now or wait until around 8.” If a hotel cannot provide the minimum level of service expected, it should not accept guest bookings. My husband and I are both long-time Accor members and have enjoyed consistently excellent stays across the brand worldwide. In fact, Accor has always been our preferred hotel chain — until now. This particular Mercure Hotel in the Gold Coast falls well below Accor standards. It was by far the worst experience we’ve ever had under the Accor name.

hank you for taking the time to share such detailed feedback regarding your recent stay. I would like to sincerely apologise that your experience fell so far short of the high standards you have come to expect from Accor over many years of loyal membership. Your comments regarding the cleanliness of your room, particularly the bathroom grout, are deeply concerning and do not reflect the level of presentation we aim to provide. This has been addressed directly with our Housekeeping leadership team to ensure immediate corrective action and a thorough review of our quality checks. I am equally disappointed to hear of the service shortcomings you encountered during a busy period. While school holidays and major events can increase demand, this should never be an excuse for declining assistance, especially with luggage or simple dining enquiries. The responses you received are not aligned with our service values, and we are working closely with our Front Office and Restaurant teams to reinforce expectations around communication, empathy, and guest support — even during peak operational times. We understand that these experiences impacted your trust in the Accor brand, and for that I am truly sorry. Your loyalty over many years is genuinely appreciated, and we regret that this stay did not reflect the hospitality you are accustomed to across the network. Should you wish to return in the future, I would welcome the opportunity to personally assist with your reservation and ensure your stay is seamless, comfortable, and aligned with the Accor experience you know and value. Thank you again for bringing these issues to our attention. Your feedback is essential to helping us improve, and we take it very seriously.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,531 件のレビュー 8.2/10 サービス
  • 37 件のレビュー 4.6/10 インターネット
  • 728 件のレビュー 5.6/10 清潔さ
  • 691 件のレビュー 7.1/10 料理
  • 522 件のレビュー 7.7/10 朝食
  • 334 件のレビュー 6.9/10 お値打ち度

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カッラーラのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。