Mercure Gold Coast Resort 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.3/5 2.685 opiniones

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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Descripción

Extras del hotel

  • Un relajante complejo vacacional ubicado entre exuberantes jardines tropicales

  • Nuestro hotel es perfecto para estancias en familia con aparcamiento gratuito

  • Contemple los apacibles alrededores desde todas nuestras habitaciones

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

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Localización del hotel

Mercure Gold Coast Resort

Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Teléfono
Fax +61 7 5555 7701

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Se aceptan mascotas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
Cerca de la propiedad
  • Aparcamiento

THE RESTAURANT

The Green del Mercure Gold Coast Resort es un espacio relajado que ofrece cenas todas las noches con sus platos favoritos en un entorno informal. Nuestro chef se inspira en el clima templado de Queensland y sus deliciosos productos.

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Más información

Clasificación de ALL  4.3/5  2.685 opiniones

Valoración de TripAdvisor  4.0/5  1.770 opiniones

Afflicted with Gold Coast apathy

Nota de Tripadvisor 2.0/5

TrySmiling Valoración certificada de TripAdvisor

Quite a disappointing experience, but sadly par for the course at Queensland's Gold Coast. For a tourist driven town it's surprising that there is such a low standard of hospitality staff training and practice. Don't want to waste much more of my time on this place and won't be staying there again. But here's the basics. - have Accor Status but 'member rates' on website were more expensive than any other OTA, that's the opposite of a 'loyalty' program to me, with them trying to extort guests who book direct. Staff at hotel check in had zero input or advice around this, it was like I'd asked a question in a foreign language. - room was very basic for $400 a night. Free to air on tv only, Android compatibility only on streaming despite Apple being owned by majority of Australians. - guests only receive 1.5 pillows each (3 on a bed) and no extra spare pillows in room. Towels virtually threadbare and small. Motel level amenities really. - F&B experiences exceedingly frustrating. At pool, a QR code is used, and you manually input a table number for delivery. But staff were so clueless they could not deliver to the correct table. They dumped ours at another table where guests proceeded to eat from the plate, then when the mistake was realised the waitress picked it up and gave it to us like nothing had happened... Seriously. - there is no room service, but you can order from an onsite restaurant then go and pick it up. Why they cannot organise delivery to room is amazing to me to begin with, but even the pickup experience was an ordeal of incompetence, with them getting the order wrong repeatedly and missing items. When the food did get back to room the quality of the meal and presentation was atrocious. For the prices they charge for very basic food, they should be ashamed of the experience they provide. I recommend ordering takeout from a local business instead. - the pool was fine, but the hot tub was tepid at best. - location is maybe good if you're playing golf, but there's better spots if you have zero interest in golf. - breakfast was passable, but very small indoor table space only. Even getting down there before 7am on a Sunday morning there was only room outside in the heat. - Overall if you have travelled and experienced competent hospitality elsewhere in the world, you'll feel let down by the 'bare minimum' nature of this hotel. - I would regard it as suitable only for a very short stay if you have something to do in the area and better spots are not available.

Rooms average, grounds, pool and staff are great

Nota de Tripadvisor 3.0/5

HobartianExplorers Valoración certificada de TripAdvisor

Third visit and still needs room renovation. Pools,grounds,parking and staff are great. Rooms smell mouldy and need renovating. Staff were 10/10 very helpful. Bathroom window dirty and old decor. Wont be back as the mould smell was too much this time. Up for sale so hopefully new owners ill upgrade rooms.

It was okay.

Nota de Tripadvisor 3.0/5

Monica C Valoración certificada de TripAdvisor

We stayed here for 5 nights, and overall it was okay. Pros: - Location was perfect, just outside surfers away from the chaos but 20 mins to all the theme parks - Pool was huge, there was a little one, a spa and 2 x normal size pools - Buffet breakfast was adequate - Credit you get at checkout if you don’t get your room cleaned. - Free parking - Laundry facilities for each block ($3 wash and $3 dry) and easily accessible Cons: - No lifts so ask for a ground floor - No bottle of water in the room but there was filling station near the pool area - Limited food menu, could add more to it.. - Slightly overpriced food and beverage, better off getting uber or driving to surfers paradise - There’s a kids/games room which needs a little more activities or toys for the kids, it’s such a big, wasted space and upgrading this room a bit would make this resort absolutely kid friendly. There was two occasions which could have been better handled by staff but wasn’t hence the rating of 3 stars: - Order never arrived in the pool area, 45 mins for a drink and wings and it wasn’t until I followed up inside that they advised the tickets were not printing. - Requested fresh towels and toilet paper from reception as room hadn’t been cleaned and nothing arrived or resolved until day before check out. On second request we were notified that we had the clean for green sign which is fair enough, we then removed for that day and we were told cleaner would return before 4pm that day, but no one came. Rang reception after 4pm to request even just fresh towels and still nothing came. Had to go to the pool area to get towels and to the shops to get toilet paper as I simply couldn’t have another conversation with reception at this point. I then sent my husband in the morning to request yet again for the room to be cleaned, and when we returned it was finally cleaned and basic essentials stocked up. In the interest of fairness and transparency, we did get a credit of $30 on checkout as the rooms were not cleaned. Would we stay here again? Probably not. Whilst the miscommunication with staff wasn’t enough to really ruin our holiday, it was enough for me to say that we won’t stay here again. There are a lot of options/accomodations in the Gold Coast / Surfers Paradise area for the same price or less which would be more accomodating.

Thank you for taking the time to share such a detailed and balanced review of your recent stay with us. While I’m pleased to hear you enjoyed aspects of the resort — including our peaceful location, extensive pool facilities, buffet breakfast, complimentary parking, and laundry access — I’m truly sorry that several service shortcomings impacted your experience. What you’ve described around the delays with your poolside order and the challenges in receiving housekeeping support does not reflect the standard of service we strive to deliver. Your feedback highlights clear communication gaps that should not have occurred, and I sincerely apologise for the inconvenience and frustration this caused. The delays in providing fresh towels and amenities, especially after multiple follow-ups, are unacceptable and we are addressing this directly with our teams to ensure this does not happen again. We also appreciate your comments regarding areas where we can enhance the guest experience, such as the kids’ playroom and our menu variety. These suggestions are genuinely helpful as we continue to plan improvements across the resort. I’m glad our team were able to offer a credit on departure, but I understand this does not undo the inconvenience you experienced, nor fully restore your confidence in returning. While I regret that we fell short of your expectations this time, I truly appreciate your honesty and the chance to learn from your stay. If you would consider returning in the future, I would welcome the opportunity to personally oversee your stay and ensure it reflects the warm and seamless experience our resort is known for.

Punto medio y facil acceso a la ciudad y parques

Nota de clientes de Avis 5.0/5

Juan A. L. Familias - Comentarios confirmados ALL

El hotel esta ubicado en una zona centrica con acceso rapido a las Playas (10 a 15 min en carro) y a los parques (15 a 20 min en carro). Los cuartos estan limpios, el personal es amable y hay una zona para que los niños jueguen (no es un playground), pero al menos los mantiene ocupados.

Estimado Juan A. L., Agradecemos sinceramente su comentario y nos complace saber que disfrutó de la ubicación central de nuestro hotel, así como de la amabilidad de nuestro personal. Nos alegra que los cuartos hayan cumplido con sus expectativas de limpieza y que la zona de juegos haya sido de utilidad para sus niños. Su opinión es muy valiosa para nosotros y esperamos recibirlo nuevamente en el Mercure Gold Coast Resort. Atentamente, Mercure Gold Coast Resort

Disfrute la estancia

Nota de clientes de Avis 5.0/5

Agustina Parejas - Comentarios confirmados ALL

Me pude relajar y disfrutar de las installations del hotel

Dear Agustina, Thank you so much for taking the time to review your stay with us here at Mercure Gold Coast Resort. We are very pleased to hear that you enjoyed your stay and were able to take some time to relax and enjoy our facilities. We hope that we can welcome you back again soon. Sincerely, Mercure Gold Coast Resort

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 631 opiniones 8.6/10 Ubicación
  • 1.645 opiniones 6.7/10 Habitación
  • 1.537 opiniones 8.2/10 Servicio
  • 39 opiniones 4.3/10 Internet
  • 714 opiniones 5.6/10 Limpieza
  • 684 opiniones 7.1/10 Comida
  • 527 opiniones 7.8/10 Desayuno
  • 29 opiniones 6.8/10 Playa

Ofrecido por Trustyou

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