Mercure Gold Coast Resort 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.3/5 2.776 opiniones

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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Descripción

Extras del hotel

  • Un relajante complejo vacacional ubicado entre exuberantes jardines tropicales

  • Nuestro hotel es perfecto para estancias en familia con aparcamiento gratuito

  • Contemple los apacibles alrededores desde todas nuestras habitaciones

  • Pet Friendly *Please contact the resort*

  • Mindful dining at The Green Dining

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Localización del hotel

Mercure Gold Coast Resort

Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Teléfono
Fax +61 7 5555 7701

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Se aceptan mascotas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
Cerca de la propiedad
  • Aparcamiento

THE RESTAURANT

The Green del Mercure Gold Coast Resort es un espacio relajado que ofrece cenas todas las noches con sus platos favoritos en un entorno informal. Nuestro chef se inspira en el clima templado de Queensland y sus deliciosos productos.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.3/5  2.776 opiniones

Valoración de TripAdvisor  4.0/5  1.768 opiniones

Certificado de excelencia 2024

It was okay.

Nota de Tripadvisor 3.0/5

Monica C Valoración certificada de TripAdvisor

We stayed here for 5 nights, and overall it was okay. Pros: - Location was perfect, just outside surfers away from the chaos but 20 mins to all the theme parks - Pool was huge, there was a little one, a spa and 2 x normal size pools - Buffet breakfast was adequate - Credit you get at checkout if you don’t get your room cleaned. - Free parking - Laundry facilities for each block ($3 wash and $3 dry) and easily accessible Cons: - No lifts so ask for a ground floor - No bottle of water in the room but there was filling station near the pool area - Limited food menu, could add more to it.. - Slightly overpriced food and beverage, better off getting uber or driving to surfers paradise - There’s a kids/games room which needs a little more activities or toys for the kids, it’s such a big, wasted space and upgrading this room a bit would make this resort absolutely kid friendly. There was two occasions which could have been better handled by staff but wasn’t hence the rating of 3 stars: - Order never arrived in the pool area, 45 mins for a drink and wings and it wasn’t until I followed up inside that they advised the tickets were not printing. - Requested fresh towels and toilet paper from reception as room hadn’t been cleaned and nothing arrived or resolved until day before check out. On second request we were notified that we had the clean for green sign which is fair enough, we then removed for that day and we were told cleaner would return before 4pm that day, but no one came. Rang reception after 4pm to request even just fresh towels and still nothing came. Had to go to the pool area to get towels and to the shops to get toilet paper as I simply couldn’t have another conversation with reception at this point. I then sent my husband in the morning to request yet again for the room to be cleaned, and when we returned it was finally cleaned and basic essentials stocked up. In the interest of fairness and transparency, we did get a credit of $30 on checkout as the rooms were not cleaned. Would we stay here again? Probably not. Whilst the miscommunication with staff wasn’t enough to really ruin our holiday, it was enough for me to say that we won’t stay here again. There are a lot of options/accomodations in the Gold Coast / Surfers Paradise area for the same price or less which would be more accomodating.

Thank you for taking the time to share such a detailed and balanced review of your recent stay with us. While I’m pleased to hear you enjoyed aspects of the resort — including our peaceful location, extensive pool facilities, buffet breakfast, complimentary parking, and laundry access — I’m truly sorry that several service shortcomings impacted your experience. What you’ve described around the delays with your poolside order and the challenges in receiving housekeeping support does not reflect the standard of service we strive to deliver. Your feedback highlights clear communication gaps that should not have occurred, and I sincerely apologise for the inconvenience and frustration this caused. The delays in providing fresh towels and amenities, especially after multiple follow-ups, are unacceptable and we are addressing this directly with our teams to ensure this does not happen again. We also appreciate your comments regarding areas where we can enhance the guest experience, such as the kids’ playroom and our menu variety. These suggestions are genuinely helpful as we continue to plan improvements across the resort. I’m glad our team were able to offer a credit on departure, but I understand this does not undo the inconvenience you experienced, nor fully restore your confidence in returning. While I regret that we fell short of your expectations this time, I truly appreciate your honesty and the chance to learn from your stay. If you would consider returning in the future, I would welcome the opportunity to personally oversee your stay and ensure it reflects the warm and seamless experience our resort is known for.

A Great vacation as always

Nota de Tripadvisor 5.0/5

Robert C Valoración certificada de TripAdvisor

Unlike Mara - Jane G who was checking in at the same time we were. I couldn’t fault the level of professionalism shown by the check in staff on the 29th September. My Husband and I have taken an annual vexation in many Accor properties on the east coast over the past 25 years and on all occasions we could not fault the quality of the accomodation and staff we have met along the way

Thank you sincerely for taking the time to share your feedback, and for your loyalty to Accor over the past 25 years. We truly appreciate guests like yourself who continue to choose our properties for your annual getaways. I’m delighted to hear that our team provided a professional and welcoming check-in experience during your arrival on 29 September. Your kind words mean a great deal to the staff who work hard to ensure every guest feels valued from the moment they arrive. We also appreciate your recognition of the high standard of accommodation and service you’ve experienced across Accor properties over the years. It’s wonderful to know that our consistency and commitment to guest care have played a part in your travels. Thank you again for sharing your positive experience. We hope to have the pleasure of welcoming you and your husband back to Mercure Gold Coast Resort — and to the wider Accor network — for many more memorable stays.

Don’t be fooled! Disappointing Stay – Not the Accor Standard

Nota de Tripadvisor 2.0/5

Martha-jane G Valoración certificada de TripAdvisor

Don’t be fooled by the glossy photos on the website. The rooms are only cosmetically clean, with a few newer touches like the TV and headboard. Beyond that, everything else looks old, poorly maintained, and downright filthy. The bathroom grout was full of mould — unacceptable for any hotel, let alone one under the Accor name. We understood it was a busy time of year with school holidays, a football tournament, and other events in town. But even accounting for that, the service was shockingly poor. On two occasions we asked for help with our luggage (there are no lifts), and the staff member who checked us in simply said, “sorry, we’re busy and can’t help you.” Later, when we enquired about dinner at the hotel restaurant, we were met by two staff who bluntly told us, “we’re too busy — either eat now or wait until around 8.” If a hotel cannot provide the minimum level of service expected, it should not accept guest bookings. My husband and I are both long-time Accor members and have enjoyed consistently excellent stays across the brand worldwide. In fact, Accor has always been our preferred hotel chain — until now. This particular Mercure Hotel in the Gold Coast falls well below Accor standards. It was by far the worst experience we’ve ever had under the Accor name.

hank you for taking the time to share such detailed feedback regarding your recent stay. I would like to sincerely apologise that your experience fell so far short of the high standards you have come to expect from Accor over many years of loyal membership. Your comments regarding the cleanliness of your room, particularly the bathroom grout, are deeply concerning and do not reflect the level of presentation we aim to provide. This has been addressed directly with our Housekeeping leadership team to ensure immediate corrective action and a thorough review of our quality checks. I am equally disappointed to hear of the service shortcomings you encountered during a busy period. While school holidays and major events can increase demand, this should never be an excuse for declining assistance, especially with luggage or simple dining enquiries. The responses you received are not aligned with our service values, and we are working closely with our Front Office and Restaurant teams to reinforce expectations around communication, empathy, and guest support — even during peak operational times. We understand that these experiences impacted your trust in the Accor brand, and for that I am truly sorry. Your loyalty over many years is genuinely appreciated, and we regret that this stay did not reflect the hospitality you are accustomed to across the network. Should you wish to return in the future, I would welcome the opportunity to personally assist with your reservation and ensure your stay is seamless, comfortable, and aligned with the Accor experience you know and value. Thank you again for bringing these issues to our attention. Your feedback is essential to helping us improve, and we take it very seriously.

Punto medio y facil acceso a la ciudad y parques

Nota de clientes de Avis 5.0/5

Juan A. L. Familias - Comentarios confirmados ALL

El hotel esta ubicado en una zona centrica con acceso rapido a las Playas (10 a 15 min en carro) y a los parques (15 a 20 min en carro). Los cuartos estan limpios, el personal es amable y hay una zona para que los niños jueguen (no es un playground), pero al menos los mantiene ocupados.

Estimado Juan A. L., Agradecemos sinceramente su comentario y nos complace saber que disfrutó de la ubicación central de nuestro hotel, así como de la amabilidad de nuestro personal. Nos alegra que los cuartos hayan cumplido con sus expectativas de limpieza y que la zona de juegos haya sido de utilidad para sus niños. Su opinión es muy valiosa para nosotros y esperamos recibirlo nuevamente en el Mercure Gold Coast Resort. Atentamente, Mercure Gold Coast Resort

Disfrute la estancia

Nota de clientes de Avis 5.0/5

Agustina Parejas - Comentarios confirmados ALL

Me pude relajar y disfrutar de las installations del hotel

Dear Agustina, Thank you so much for taking the time to review your stay with us here at Mercure Gold Coast Resort. We are very pleased to hear that you enjoyed your stay and were able to take some time to relax and enjoy our facilities. We hope that we can welcome you back again soon. Sincerely, Mercure Gold Coast Resort

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 634 opiniones 8.6/10 Ubicación
  • 1.662 opiniones 6.7/10 Habitación
  • 1.576 opiniones 8.2/10 Servicio
  • 35 opiniones 4.8/10 Internet
  • 771 opiniones 7.3/10 Comodidad
  • 729 opiniones 5.6/10 Limpieza
  • 693 opiniones 7.1/10 Comida
  • 516 opiniones 7.7/10 Desayuno

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Carrara

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.