利雅德奥拉亚诺富特套房酒店 4 星

I visited the hotel on January . The road in front of the hotel was totally blocked because of the metro contruction . It was very hard to find the back entrance from the basement parking . I had to carry all my bags to the ground floor since there is no elevator to get me up to reception. At the reception the check in was very poor . I am platinum member . I did not receive special welcome . No welcome drink or drink voucher was offered , no upgrade , the room was ok . Cleaning was fine .

Access to hotel was a great inconvenience. Had to take backside road and sometimes, taxis found it difficult to navigate. Room was good and elevators did not give problems to reach the floor. Decor is old and trust that you are planning to rennovate

The greatest frustration with this hotel is this hotel gives only two very small bottles of water to its guests in twenty four hours, in hot summer if we request for some more bottles ( which is obvious considering very hot climate of Saudi Arabia ) thye flatly refuse.

The hotel is actually not accessible for cars, except via the back of the hotel, this is of course not the hotel's fault, but there is absolutely no communication about it, service is very slow, and rooms are quite noisy, and no warm water in the morning to take a shower. Rooms could be cleaner as well. And for a hotel that is difficult to access, the price was quite high compared to what I used to pay before

Everything was perfect and I enjoyed the room size and cleanliness and the customer service was very professional as the gentleman who works in the lobby upgraded me to a junior suite which made me promise him to come back the next trip. Which I also did

this is worst accor hotel I had visit . really I will not visit this hotel again and I will rethink about my membership with accor hotel . they did bit respect my gold status without any welcome drink they did not respect my family when they knocked my door at 2 am because my kids was crying who need to go hospital and they asked me ( please no sounds please) despite of ai need to go hospital. I asked them to give me late check out because I am gold member they refused withiut any kind of understanding. paths is really dirty with bad smell and water going with brown colour . I love accor hotel group but this is the worst hotel I visited . rooms is very noisy from street sounds .

Boiling water from the shower, literally impossible to use also, very poor internet speed wireless coverage is good but internet speed is extremely poor , simple solution you can do is get a load balancer such as Elfiq add few internet circuits like fiber ADSL (mobily elife) from your ISP this is very cost effective

Pros- spacious clean rooms - I stayed in Business Superior Room Staff - attentive Gym - yes Cons: Due to ongoing metro construction - dont plan to walk around much as its dusty Breakfast is average - an area that can be improved

Wry bad housekeeping going inside direct with out ringing and bathroom was damage since arrived I requested many many time and no solve the problem and the extra bed is broken and not comfortable at all

Stay was average also the breakfast selection was average; there was no transportation facility. Staff was very good and hospitable and helpful. but quality of the hotel has gone down at the value of price charged.

Great location at Olaya street. Comfortable and spacious room. Great breakfast but need more variety. Friendly and helpful staff. I’m Accorhotels member but points for my stay has yet to be credited to my account (1 week after my stay).

Very Good location. Kind staff. Very delicious restaurant. Very wide Room. Clean bathrooms. I really like them all and will stay there again soon. Gym is Fantastic. Pool also was available all time and I felt relaxed

We stayed for only one night. we chose this because of our the chain. We booked and paid half of the price with the loyalty points. When we came, we were sent to many desks only for check in. Once we got a chance to check in, the reception did not speak english very well and did not understand the point paying system that i did on my reservation. He did not give us also the welcome drink even though it was an iftar time on the hotel. The room was very nice. It was very big. It could be better if the room had bath tub like any other Novotel hotel. When we were checking out, another disaster happened with the process. The reception charged me (without asking anything) with the full room price while i paid already with my loyalty point when i had booked it. They could not cancel the payment so the offered me cash to replace it. Very lack of product knowledge and ignorance. Bottomline, i am very upset that Novotel Suite Olaya was not up to standard compare to other Novotel that i had stayed before.This one because of ignorance from the staff.

The hotel has great location for business men who need to drive a round Riyadh. Room quality is Terrible old and you can smell the smoking in the old carpets. Front desk feels lost and needs always two to three of them to check you in or out. You have to use the stairs for their parking so if you have any disability it’ll be a problem.

Big and clean rooms . Location is good close to city center . View from my room was very poor , it was showing back of the hotel . Very ugly land . Breakfast was great buffet , lots of variety. I recommend this hotel for business travel