Novotel São Paulo Berrini 4성

고객 평점 (ALL 평가) 4.5/5 2,690 리뷰

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호텔설명

호텔 추가 정보

  • Hotel near Transamérica Expo Center (5 km)

  • And 700 meters from the Morumbi Mall.

  • Congonhas Airport is just 5 km from our hotel

  • Pet Friendly: contact the hotel for information

  • Hotel just 200 m from the United States Consulate

숙박

호텔 위치

Novotel São Paulo Berrini

Rua Henri Dunant, 792, Chacara Santo Antonio
04709-110 SÃO PAULO
Brazil

GPS:-23.62733, -46.69881

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

GOURMET BAR

The modern GB Berrini offers an exquisite dining experience. Enjoy a delicious continental breakfast buffet and a la carte lunch and dinner menu; specializing in international and contemporary cuisine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  2,690 리뷰

TripAdvisor 평가  4.0/5  257 리뷰

Great experience and amazing service

트립어드바이저 평점 5.0/5

moliger73 TripAdvisor 인증 리뷰

Great experience at the Novotel. Staff was amazing specially Carolina, Roberto and Thiago at the restaurant who would always welcome me in at afternoon with a big smile and amazing service. Rooms are clean and comfortable. Will definitely come back on my next visit to Sao Paulo.

Dear moliger73, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Paula Peissner

No points, no welcome drink....poor experience

트립어드바이저 평점 2.0/5

Juliovoxx 비즈니스 - TripAdvisor 인증 리뷰

I am going to this hotel frequently since end of last year....2 months ago, started to not add points to my ALL account. This visit, travel agency was saying that points are allowed but since I am gold ALL, I didn´t received any upgrade in my room selection, considering that I reserved Executive, should go to the executive or higher and I stayed in the regular. Also, no welcome drink provided....very strange this time.

Dear Juliovoxx, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Berrini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner

차량으로부터 호텔 입구가 멈, 서비스 최악

고객 평점 0.5/5

익명 비즈니스 - 전체(All) 통지 확인

어메니티는 없다고 생각하면 되고 있는것 마저 쓰다가 조금 남아서 쓰레기통에 버렸는데 그걸로 다시 셋업 하는 거지 본성이 있는 최악의 호텔

Dear Deokho J., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Berrini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner Gerente Geral Novotel São Paulo Berrini

Good spot to stay in SP

트립어드바이저 평점 5.0/5

Aleguarino2007 Couples - TripAdvisor 인증 리뷰

Since the pandemia, Novotel Berrini is our spot to stay in SP. It is new, clean and easy to move around the city. There is some facilities as Havana cafe, mini market, japonese restaurant, hairdress in the complex. Staff at the hotel is very helpful and great service. Breakfast is a goo variety. In our last two stays the only bad thing is that there has been lots of kids, which it didnt happen before.

Dear Aleguarino2007, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paula Peissner

New hotel that already needs to be overhauled

트립어드바이저 평점 3.0/5

RicsOpinions 비즈니스 - TripAdvisor 인증 리뷰

I stayed in this hotel clearly while it was still brand new. The taxis and Uber drivers even had trouble finding it. It took over 30 minutes for me to checkin, while the clerk stumbled around the computer system. No managers were around to assist. Once I finally got my room key, I discovered that it didn't work and had to go back down and have it re-done. Then, I tried the restaurant which took almost an hour to bring me a club sandwich and a beer. There were only four other tables with people and so they had no excuse for such painfully slow service. The next morning, the breakfast buffet also had trouble bringing food out in a timely manner; plus I had to ask for my omelet four times. The rooms and facilities are very nice here. But the owners should go through, fire all of the managers, and rework everybody's training.

Dear RicsOpinions, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Berrini. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 496 리뷰 9.1/10 위치
  • 866 리뷰 7.8/10 객실
  • 836 리뷰 8.2/10 서비스
  • 20 리뷰 8.3/10 인터넷 가격
  • 510 리뷰 8.2/10 조식
  • 378 리뷰 8.7/10 청결도
  • 235 리뷰 9.5/10 분위기
  • 222 리뷰 8/10 편의 시설

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