Novotel São Paulo Morumbi 4성

고객 평점 (ALL 평가) 4.6/5 3,047 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel São Paulo Morumbi - Image 1
Novotel São Paulo Morumbi - Image 2
Novotel São Paulo Morumbi - Image 3
Novotel São Paulo Morumbi - Image 4
R Ministro Nelson Hungria 577, Vila Tramontano, 05690050 SÃO PAULO, Brazil

호텔설명

호텔 추가 정보

  • Relax in the hotel's massage room, pool, and gym

  • No charge for children aged 16 or under staying with their parents

  • The hotel has a 24-hour car park

  • A 10-minute drive to Cidade Jardim Mall

  • A 9-minute drive to Albert Einstein Hospital

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호텔 위치

Novotel São Paulo Morumbi

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 SÃO PAULO
Brazil

GPS:-23.61261, -46.70391

전화
팩스 +55 11 97648-1340

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  3,047 리뷰

TripAdvisor 평가  4.5/5  2,610 리뷰

2024으뜸 시설

Nice employee

트립어드바이저 평점 5.0/5

海鑫 陈 TripAdvisor 인증 리뷰

Thank you so much for Kevin from the Front desk for solving my problem with the bills, it’s really sweet and nice! Hope to stay again! And also thanks for the help during my stay at the room with the cleaning lady(forget the name of her between 17th to 22th).

Thank you so much for your message. It was a great pleasure to welcome you at Novotel Morumbi. I'll share your comments with the entire team as an encouragement to consistently provide the best services for our guests. We hope to see you again soon. Best regards,

Disappointed

트립어드바이저 평점 2.0/5

Lothar M TripAdvisor 인증 리뷰

My accommodations were quite cramped, with a very small room. The bathroom and shower are small, separate spaces. The main room, which I believe may have undergone recent renovations, was in decent condition, but the shower door track was filthy and had hair and black mold in it, giving the impression that it had never been cleaned. That I only had to spend two nights here makes me happy.

Dear Guest, Thank you for sharing your feedback regarding your stay. We apologize for the inconvenience you experienced with the size of your room and the cleanliness of the shower door track. Your comments are valuable to us as we continuously strive to improve our guest experience. We will address the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights do not recur. Please accept our sincere apologies for falling short of your expectations. If there is anything else we can do to make your future stays more comfortable, please do not hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience. Best regards, Vitor Santos Deputy Manager

Horrible experience since the start

트립어드바이저 평점 1.0/5

Mirelly R TripAdvisor 인증 리뷰

I had a horrible experience since the beginning, I tried to talk to them a few times and when they finally answered me they were horrible, it felt like I was going to stay there for free. My flight got late to Frankfurt from Dublin so I missed the one to Brazil and I message them asking if they’d consider to not charge us as it was not our fault and sent them proof and also told them our next stop was in Santos and was with Novotel, they texted me saying they’d check it with booking, therefore booking was ok with not charging us as they’d undestand, but the hotel as they’re horrible, they’d never understand that. I’d never stay in this hotel again, horrible experience, horrible customer service and they’d never understand you if u r in a situation that u cant control. I’ll absolutely sue them.

Olá Mirelly, boa tarde. Obrigado pela sua mensagem, sinto muito por ter perdido seu voo e consequentemente a possibilidade de ficar hospedada em nosso hotel. Já fizemos a devolução do valor cobrado mesmo sendo garantida a cobrança do no show nas condições de compra da sua reserva. Eu e toda equipe desejamos uma excelente semana. Abraços!

Do not go there. No se hospeden ahi

트립어드바이저 평점 1.0/5

Ubbo T TripAdvisor 인증 리뷰

First in english, luego en español. It is not a hotel, it is an event hall. We arrived and it looked like a children's playground. They had an event for children at the hotel. Crazy. They kept screaming and almost running over you constantly. On another day they had a wedding, loud music, we couldn't sleep. They forgot that they were a hotel. Almost all the staff were working on the wedding. We went to dinner, I think the guard was the one who took the order and I wouldn't be surprised if the cleaner was the cook. We never received one of the dishes. In the living room, the other people eating were hotel workers. It looked more like a country longhouse than a hotel. Shame. Another day they had products for sale inside the hotel, every time you went through the reception they offered you products as if you were in the municipal market. Disgusting. It is not a hotel, it is an event hall. Because they want to make more money organizing these events, they forget about their primary business. Hosting. It was the worst experience I had in my life with a hotel. Ahora en español No es un hotel, es un salón de eventos. Llegamos y parecía un parque de juegos infantil. Hicieron un evento para niños en un hotel. Una locura. No paraban de gritar y casi atropellarte constantemente. Otro día hicieron un casamiento, música a todo volumen, no se podía dormir. Se olvidaron que eran un hotel. Todo el personal estaba trabajando con el casamiento. Fuimos a cenar, creo que el guardia fue el que tomo el pedido y no me sorprendería que el limpiador haya sido el cocinero. No nos llego nunca uno de los platos. En el salón las otras personas que comían eran trabajadores del hotel. Parecía mas una casa comunal del campo que un hotel. Una vergüenza. Otro día pusieron venta de productos dentro del hotel, cada vez que pasabas por la recepción te ofrecían productos como si fuese que estabas en el mercado municipal. Un asco. No es un hotel, es un salón de eventos. Por querer ganar mas dinero organizando estos eventos, se olvidan de su negocio principal. El hospedaje. Fue la peor experiencia que tuve en mi vida con un hotel.

Dear Ubb0t, good morning. We sincerely apologize for any inconvenience you experienced during your stay with us. We would like to clarify that during your visit, Brazil was celebrating Children's Day, which is a significant occasion for families. As such, we hosted an event for our guests to partake in the festivities. All the participants in the children's party and the wedding event were also our esteemed guests. We understand that this might have been disruptive to your peace, and we deeply regret any inconvenience. We would love the opportunity to make it right and invite you back as our special guest to ensure you have a wonderful experience. We will definitely take your feedback into consideration and strive to strike a balance in the future. Thank you for sharing your experience, and we hope to serve you better in the future. Estimado Ubb0t Lamentamos sinceramente cualquier inconveniente que haya experimentado durante su estancia con nosotros. Nos gustaría aclarar que durante su visita, Brasil estaba celebrando el Día del Niño, que es una ocasión significativa para las familias. Por lo tanto, organizamos un evento para que nuestros huéspedes participaran en las festividades. Todos los participantes en la fiesta de niños y en el evento de la boda también eran nuestros estimados huéspedes. Entendemos que esto podría haber interrumpido su paz y lamentamos profundamente cualquier inconveniente. Nos gustaría tener la oportunidad de remediarlo e invitarlo nuevamente como nuestro invitado especial para asegurarnos de que tenga una experiencia maravillosa. Definitivamente tomaremos en cuenta su retroalimentación y nos esforzaremos por lograr un equilibrio en el futuro. Gracias por compartir su experiencia y esperamos servirle mejor en el futuro.

World class service 👏

트립어드바이저 평점 5.0/5

618neelank 가족 - TripAdvisor 인증 리뷰

I have been to many countries but never have i experienced such amazing people, the friendliest I've seen ... always willing to help. You are sure to have thee best time ever. Highly recommended for families. Such warm hearted, welcoming people. I will come back to Brazil just to have the Novatel Morumbi experience. #10star rating Special mention to Claudio - who has seen to our every need,making is amazing

Dear Neelan, good morning. Thank you very much for your message and visit. It was a real pleasure to welcome you here. We hope to see you soon. Best regards and happy New Year!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 473 리뷰 9.1/10 위치
  • 1,095 리뷰 7.8/10 객실
  • 1,444 리뷰 9/10 서비스
  • 43 리뷰 5.3/10 인터넷 가격
  • 580 리뷰 8.1/10 레스토랑
  • 577 리뷰 9/10 조식
  • 407 리뷰 8.4/10 청결도
  • 367 리뷰 8.3/10 편의 시설

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