Mercure Newcastle Airport 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.6/5 452 opiniones

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Mercure Newcastle Airport - Image 1
Mercure Newcastle Airport - Image 2
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Mercure Newcastle Airport - Image 4
2 Williamtown Drive, 2318 WILLIAMTOWN, Australia

Descripción

Extras del hotel

  • Estratégica ubicación entre Newcastle y Port Stephens

  • Disfrute de la amplia variedad de actividades en quad en Stockton Beach

  • El aeropuerto de Newcastle ofrece 9 destinos con vuelos directos

  • Aparcamiento con tarifa adicional

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Localización del hotel

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.810072, 151.843465

Teléfono
Fax +61 2 4033 8900

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

MACH ONE

El restaurante y bar Mach One abre sus puertas todos los días para desayunos, almuerzos, cenas y aperitivos ligeros. El bar ofrece igualmente una amplia selección de cervezas de barril y vinos locales

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.6/5  452 opiniones

Valoración de TripAdvisor  4.5/5  337 opiniones

An unsatisfactory choice

Nota de Tripadvisor 1.0/5

GregB842 Valoración certificada de TripAdvisor

As we had an early flight, we thought we would stay close to the airport. We booked before we arrived, but the check-in process was cold & dismissive. I requested a high floor with a view of the airport. We were allocated a room on the roundabout entry to the airport precinct on the 1st floor. We entered the room which had a heavy smell of cigarette smoke from the previous occupiers. The doona on the bed was thin with all the padding pushed down to the feet. The hotel was isolated & there was no ability to shop for some basics, Our experience was less than satisfactory. We requested a shuttle drop-off but were told the shuttle bus outside was not operating.

Dear GregB842 Thank you for your review. We always strive to deliver excellent guest service so I'm sincerely apologetic we didn't meet your expectations on this occasion. In response to your concerns, whilst we always try to accommodate guest requests, we, like other hotels, cannot guarantee them. We do not actually have rooms with a view of the airport and do not advertise as such. I'm sorry that you smelt cigarette smoke however the entire hotel is smoke-free. I find it odd that you didn't report any smell and yet gave us 4 stars for cleanliness. The same with your doona. If your room was that unsatisfactory you could only give us 1 star for your stay, you should have let Reception know so that we could room move you. In regard to the shuttle, we do not advertise this service however there are a couple of options for guests to get to the airport. We obviously can't change our location as we are an airport hotel and, in my experience, all airport hotels are isolated to some extent. In comparison, I'd say you'd be hard pressed to find any shops near Sydney Airport. Everything we have available and that we can offer is on our website. May I suggest if you were looking for all of the things you say we didn't deliver, you perhaps should conduct more research before you book. Thank you for your comments. Kind regards

Pleasant overnight stay

Nota de Tripadvisor 4.0/5

dali25 En pareja - Valoración certificada de TripAdvisor

Very handy as close to the airport. Greeted at Reception. Room nice and clean, large windows, nice bathroom with environmental products. There is a restaurant and bar area where we had dinner, rally good food and they also do room service meals. Restaurant staff and chef were great with my allergies. Check in and check out was easy. Reception obtained a taxi for us very quickly.

Dear dali25 Thank you very much for your review of our hotel. We're glad you enjoyed your stay with us and you found the food so delicious! We too think our menu is scrumptious. Hopefully we will see you again soon. Kind regards,

Convenient and Quiet

Nota de Tripadvisor 3.0/5

car0leb66 Valoración certificada de TripAdvisor

This Mercure Hotel is not too far from the highway travelling south and in the Accor group so has the Accor benefits. It was convenient and quiet even though it is right next to the airport. It has double glazing so you don't hear a any planes. The rooms were clean and well appointed. The staff were helpful and friendly. It had a gated carpark. It was a little more expensive than we are used to but it was what it was at the last minute.

Dear car0leb66 Thank you for your review. We are pleased to hear that you enjoyed your stay with us. We would like to have known what would have given us a better rating than 3 stars. If it was the price of the room, that is something that you had control over booking and we could not have assisted with. Kind regards

Great customer service

Nota de Tripadvisor 5.0/5

Mickey K Valoración certificada de TripAdvisor

Marcus was simply impeccable with his customer service and accommodated every one of my needs. I travel a lot for work, and without hesitation , I would say Marcus has easily been one of the nicest humans I have met on the front desk.

Dear 367mickeyk Thank you very much for your 5 Star Review of our property. We're so pleased to hear you enjoyed the level of customer service we try to deliver to all of our guests. It would be our pleasure to accommodate you again soon. Kind regards

Location and restaurant

Nota de Tripadvisor 5.0/5

NeilBaug2022 En pareja - Valoración certificada de TripAdvisor

Great spot. Triple glazed windows so no airport noise. Absolutely terrific food! If I lived in Newcastle I would make a point of going there for dinner. The staff were polite, friendly and hard working.

Dear NeilBaug2022 Thank you very much for your 5 out of 5 Stars Review! We're so pleased that you enjoyed your stay with us. We agree about your comments regarding our food - it's feedback that's shared with other guests too. We'll pass on your praise to the team too as they are all hard working and appreciate it when that work is recognised. Hopefully we'll see you again soon! Kind regards

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 159 opiniones 8.6/10 Ubicación
  • 275 opiniones 8.4/10 Habitación
  • 338 opiniones 8.9/10 Servicio
  • 194 opiniones 7.9/10 Comida
  • 140 opiniones 9/10 Limpieza
  • 133 opiniones 7.9/10 Comodidad
  • 45 opiniones 3.7/10 Relación Calidad/Precio
  • 41 opiniones 7.1/10 Desayuno

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Todos nuestros hoteles en Williamtown

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.