Mercure Hotel Amersfoort Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 932 件のレビュー

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Mercure Hotel Amersfoort Centre - Image 1
Mercure Hotel Amersfoort Centre - Image 2
Mercure Hotel Amersfoort Centre - Image 3
Mercure Hotel Amersfoort Centre - Image 4
De Nieuwe Poort 20, 3812 PA AMERSFOORT, Netherlands

説明

ホテルのその他の情報

  • Free WI-FI in the hotel

  • Next to Amersfoort station

  • Parking garage underneath the hotel

  • 8 meeting rooms with daylight and all amenities

当ホテルの客室

ホテル所在地

Mercure Hotel Amersfoort Centre

De Nieuwe Poort 20
3812 PA AMERSFOORT
Netherlands

GPS:52.159283, 5.378778

電話番号
ファックス +31 33 285 1001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Clockwise

The restaurant offers a great choice of international dishes ranging from French and Italian to Asian and American cuisine. All dishes are prepared in the restaurant by professional cooks, and live cooking takes place at all meal times.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  932 件のレビュー

トリップアドバイザーの評価  4.0/5  1,028 件のレビュー

Good Breakfast

トリップアドバイザーの評価 5.0/5

TUFC Couples - トリップアドバイザー認証口コミ

Nice room and good service including recommendations for places to eat in the old centre of Amersfoort. While there was no natural light in the breakfast room they did provide a very good choice with a chef doing omelettes while you wait and a coffee station . There was also salmon to go with the cold meats and cheese .

Thank you for your positive feedback about your recent stay at Mercure Hotel Amersfoort Centre. We are delighted to hear that you enjoyed our breakfast offerings, your room, and the service provided by our staff, including the recommendations for dining in the old center of Amersfoort. While we understand that the lack of natural light in the breakfast room might not be ideal, we are pleased that the variety and quality of the breakfast, including the freshly made omelettes and the coffee station, met your expectations. It’s great to know that you appreciated the additional touches like the salmon alongside the cold meats and cheese. Your comments are valuable to us and we look forward to welcoming you back for another pleasant stay in the future. Kind regards, Linda Admiraal Front Office Manager Mercure Hotel Amersfoort Centre

Parking charges almost double vs what is advertised

トリップアドバイザーの評価 3.0/5

464jelled ビジネス - トリップアドバイザー認証口コミ

Hotel is ok-ish but probably one of the less good Mercure hotels I have stayed in. The pillows are strangely square and deflate with air slowly when you lie down. Another annoying issue is that parking charges are almost double from what the website says. All in all, nothing major but when I pointed out the latter, I was told that they had changed the prices and yeah … the website just had not been updated yet. Bit of an average response I would say!

Thank you for taking the time to share your experience with us regarding your recent stay at Mercure Hotel Amersfoort Centre. We apologize for any inconvenience caused by the discrepancies in our parking charges compared to what was advertised. We understand the frustration this may have caused, and we regret that our website did not reflect the updated prices accurately at the time of your booking. Please rest assured that we have taken note of your feedback and will work diligently to ensure that our website information is kept up-to-date. Regarding your comments about the pillows and your overall impression of our hotel, we appreciate your feedback. We apologize if the pillows did not meet your expectations, and we will certainly review this aspect to improve our guests' comfort. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope that despite these issues, you were still able to enjoy your stay with us. We would like to thank you once again for choosing Mercure Hotel Amersfoort Centre, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Linda Admiraal Front Office Manager Mercure Hotel Amersfoort Centre

Good location. Immaculately clean.

トリップアドバイザーの評価 4.0/5

2013Iain2013 トリップアドバイザー認証口コミ

The hotel is two bus stops away from the Centraal Station with a very regular service and a bus stop just outside the front door. Friendly welcoming staff at reception and very good staff cleaning rooms. Our room was immaculately clean. There is a restaurant on the second floor with an Asian theme and next door are a couple of fast food places, but OK. A supermarket and other shops are also accessible from the hotel. The beautiful old town of Amersfoort is an easy 10 minute walk from the hotel along the river bank. The only fault we found were the noisy guests on our floor who seemed to think running up and down the corridor screaming at 3am was a lot of fun. But that wasn't the fault of the hotel.

Thank you for choosing Mercure Hotel Amersfoort Centre and for sharing your experience with us. We are delighted to hear that you found our hotel to be in a good location and that you appreciated the immaculate cleanliness of your room. It's great to know that our friendly reception staff and diligent room cleaning team contributed positively to your stay. We apologize for the disturbance caused by noisy guests during your visit. Please rest assured that we take noise disturbances seriously and we strive to ensure all guests enjoy a peaceful stay. We appreciate your understanding that this was beyond our control. We are pleased that you found our proximity to public transport convenient and enjoyed exploring the beautiful old town of Amersfoort, just a short walk away. Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay. Best regards, Linda Admiraal Front Office Manager Mercure Hotel Amersfoort Centre

Disappointing

トリップアドバイザーの評価 2.0/5

j0hnnyc123 ファミリー - トリップアドバイザー認証口コミ

As a platinum member booking the top-tier executive suite with a jacuzzi we expected some nice treatment at this hotel. However, our experience fell short. Welcome amenities were not provided. Basic amenities like bathrobes and slippers were hidden in the closet. The ventilation system didn't work, leading to a sleepless first night. Despite reporting a noisy neighboring (room) party with music and screaming till dawn, the situation wasn't resolved. Communication with the front desk was frustrating and had a lot of miscommunication. Although we appreciated the gesture of breakfast on our last morning, it didn't make up for the overall disappointment. This hotel could learn a lot from others in the group and also with resolving issues.

Thank you for taking the time to provide feedback about your recent stay at Mercure Hotel Amersfoort Centre. We sincerely apologize that your experience did not meet your expectations, especially as a valued Platinum member. We regret that you did not receive the expected welcome amenities upon arrival and that basic amenities were not readily accessible in your suite. Additionally, we apologize for the issues with the ventilation system and the disturbance caused by neighboring guests. Please know that providing a peaceful environment is a priority, and we apologize for falling short in addressing this promptly. We appreciate your feedback regarding communication with our front desk team and acknowledge that there were areas where we could have better managed your concerns. Rest assured, your comments will be reviewed with our team to improve our service delivery and ensure miscommunications are minimized. We understand that the gesture of breakfast on your last morning did not fully compensate for your disappointment, and we apologize for any inconvenience caused. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Warm regards, Linda Admiraal Front Office Manager Mercure Hotel Amersfoort Centre

Jacuzzi Suite Anniversary Disaster

トリップアドバイザーの評価 1.0/5

yulien2017 トリップアドバイザー認証口コミ

***Please be careful before booking here, it looks more like a SCAM than a relaxed stay.*** We booked an expensive Suit room W/ Jacuzzi at this hotel to celebrate our 2023-2024. Well, this was the Worst Experience ever. Since we arrived, the Suite Room had issues with Leakage to the floor under our room. Room service kept coming to our room almost every 30min to an hour. They kept coming to check the same thing, nothing to see in our room. So with this the first day was already RUINED! We couldn’t relax because people kept coming to the door. Next day again same thing since the early morning room service and the hotel technician kept bothering us. As if we did something wrong but we didn’t, we couldn’t, we just arrived at the hotel Suite… Then they ask us to leave the room for at least 1 hour so they can ‘Try’ to fix the issue. We declined. Then randomly 30 minutes later our airconditioning stopped working, sweating in the SUITE room they couldn’t fix it. After all this, we decided to leave earlier then we wanted. We travel allot and visit different hotels in Europe. But this, for a very expensive SUITE room to have so many issues was crazy. Never had such a bad experience before at a hotel, especially a Suite room Hotel. We also we asked our money back, but only got a percentage back and as a compensation they gave us just 2 bottles of water… So yes, we had to pay for the first day, while they kept bothering us the whole time. Very very unprofessional of this hotel and staff. We had to pay for the night we couldn’t even relax because of faulty SUITE ROOM. Please be careful before booking here, it looked more like a SCAM than a relaxed stay.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 833 件のレビュー 8.8/10 ロケーション
  • 1,414 件のレビュー 7.3/10 客室
  • 791 件のレビュー 6.7/10 サービス
  • 23 件のレビュー 7.9/10 インターネット
  • 634 件のレビュー 7.7/10 朝食
  • 488 件のレビュー 6.2/10 清潔さ
  • 212 件のレビュー 4.2/10 設備
  • 150 件のレビュー 4.4/10 料理

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