Mercure Santiago Centro

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 985 รายการ

Mercure Santiago Centro - Image 1
Mercure Santiago Centro - Image 2
Mercure Santiago Centro - Image 3
Mercure Santiago Centro - Image 4

รายละเอียด

ความพิเศษของโรงแรม

  • Exclusive location in the center of Santiago

  • We offer a wide range of entertainment options

  • We do not charge additional fees for children under 12 years old

  • Mercure Santiago Centro saves time thanks to its convenient location

  • Pet-friendly hotel! Pets up to 22 lbs allowed.

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

พิกัด:-33.442807, -70.645634

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง
ใกล้กับโรงแรม
  • ที่จอดรถ

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 985 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 1,441 รายการ

Would not return

คะแนนจาก Tripadvisor 3.0/5

straller รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel is in a central location on a very busy street and is safe during the day but even the hotel staff suggest you not walk too far at night - take a cab instead. The hotel has a security guard at the entrance. We arrived very early morning and were advised our room might be ready in 2 hours....we returned, not ready for another 2 hours, still not ready and even after the normal check in time, we had to wait an additional 1 1/2 hours. No apology for the dely, no offer of a free drink etc. In fairness, they did say early check in may not occur but if they had said our room wouldn't be ready for 8 hours we would have gone and toured the city. The room we had was on a high floor but you could still hear city noises - think NYC. Room size was fine, room was clean so no complaints there. The pool is on the roof top and not very big for the size of the hotel. We dined at the hotel restaurant our first night and had excellent service and the food was good overall. We returned another night and had a horrible dinner - service was extremely slow, 2 of the dinners that were served (in a group of 6 people) were uneatable. The server we had the first night saw us waiting and came over to apologize - she also had the manager come to our table and translated for the manager - no offer of of a free drink, dessert etc to compensate for the lenghty service delay and 2 of our group didn't have dinner. Very unsatsifactory service! Breakfast was included and was good overall - nice variety but get there early as they close up everything at their closing time - no chance to get food one minute later. The price was reasonable but next time would pay more for hopefully better service.

Dear Straller, Thank you for taking the time to tell us about your experience at the Mercure Santiago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Ramón Silva Gerente

Ok hotel, but I won’t return.

คะแนนจาก Tripadvisor 3.0/5

ryanrpcv Solo travel - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Overall, the hotel is ok. The receptionist was attentive and the room was comfortable. It is in walking distance to restaurants and tourist attractions. The security guard was weird with me. He always had a comment that didn’t make sense. For example, check out is 12pm. I entered the hotel at 11am and he decided to remind me about the checkout time. Why was I so special? It wasn’t like he was going to help me with my luggage. On other occasions, I noticed he would converse with other guests, but not me. Due to his behavior with me, I won’t be staying at this hotel again. Thank god I changed hotel.

Dear Ryan; Thank you for staying at Mercure Santiago on your las visit. Allow me to extend my apologies for the inconvenience regarding the security staff. Certainly, that is not the type of service that Accor wants to provide to our distinguished guests. I can ensure that corrective actions have been taking in order to avoid the reoccurrence of the situation. I hope we will have the opportunity to demonstrate our hospitality in the near future. faithfully

Very good location

คะแนนจาก Tripadvisor 5.0/5

SilverFang13 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Mercure Hotel Santiago Centro / Mercure Santiago Centro (room 909) +Good big room in the heart of everything, shopping and restaurants. +Wi-fi, air-condition, refrigerator, safe box, hair dryer in the room, dont know if reception have iron to use. +2 free water bottles. +/- Breakfast was not included, so dont know how it was. Gym and swimming pool, dont know if its free. From airport to hotel with TRANSVIP.cl it cost 47.3 CLP (51 USD) for return-ticket, 20min drive from airport. Elevator can be full because so many prople is staying there, so need to wait.

Dear SilverFang13 Thank you for staying at Mercure Santiago and for taking the time to give us your feedback. We hope to see you again in the near future. best regards, Juan Ramon Silva - Hotel manager

Decent for the price

คะแนนจาก Tripadvisor 4.0/5

missayef Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Hotel, food and pool were decent for the price, neighborhood was a bit sketchy at night. The location was great during the day though. Overall was moderate pleased with the stay, would maybe look at staying somewhere a bit more upmarket in a safer location in future.

More of a 3.5 than a 4.0 really.

คะแนนจาก Tripadvisor 4.0/5

grahamrsimms Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I quite liked the hotel on the whole. Unlike some of the other reviews, I didn't think the area was so bad, yes it's a little grungy, especially after dark but it's a very central location and perfect for exploring Santiago. The rooms are decent, and a good size. The breakfast was generally fine apart from the scrambled eggs which are not pleasant and need to be improved. The outside space and pool are pretty nice but the music being played is always way too loud. This makes it impossible to sit and read or even listen to a podcast. In a city hotel, doesn't it make more sense for the outside space to be a quiet, tranquil place away from the heat and noise of the city? So, it's a fairly good hotel, but for me there's some improvements to be made.

Dear grahamrsimms Thank you for staying at Mercure Santiago and for taking the time to provide constructive feedback. We hope to see you again in the near future. Best regards,

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

  • 881 ความคิดเห็น 8.5/10 ทำเล
  • 1,031 ความคิดเห็น 7.2/10 หัองพัก
  • 1,047 ความคิดเห็น 7.7/10 บริการ
  • 36 ความคิดเห็น 5.8/10 อินเทอร์เน็ต
  • 537 ความคิดเห็น 6.5/10 อาหารเช้า
  • 387 ความคิดเห็น 7.4/10 ความสะอาด
  • 227 ความคิดเห็น 4.3/10 ความคุ้มค่า
  • 93 ความคิดเห็น 8.8/10 เครื่องดื่ม

สนับสนุนโดย Trustyou

สถานประกอบการอื่นของเราที่อยู่ใกล้เคียง

ดูโรงแรมทั้งหมดของเราใน Santiago